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하얏트 센트릭 배리군지 콜카타 여행 후기

4 out of 5
하얏트 센트릭 배리군지 콜카타
17th Garcha 1st Lane, 1st Lane, Kolkata, West Bengal

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 175개 이용 후기 중 51개" "
평점 8 - 좋아요. 175개 이용 후기 중 80개" "
평점 6 - 괜찮아요. 175개 이용 후기 중 26개" "
평점 4 - 별로예요. 175개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 175개 이용 후기 중 5개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

이용 후기

4/10 - 별로예요

Olivier

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service déplorable !!!
Chambre spacieuse et propre, mais salle de bains pas vraiment nette (joints de carrelage sales…). Service déplorable, absolument pas à la hauteur de ce qu'on attend d'un hôtel de cette catégorie 1) difficulté à joindre l'hôtel au téléphone avant l'arrivée (ils m'ont raccroché au nez !) 2) le pire service de restaurant: plus d'1 heure d'attente pour une bête salade caesar, malgré plusieurs relances… mais la note est arrivée en 2 minutes après l'arrivée de la salade…
2020년 2월에 3박 숙박함

10/10 - 훌륭해요

Ehsan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel.
We were at this hotel for 2 weeks and we enjoyed every moment. We will stay in this hotel next time we are in Kolkata. Keep up the good work.
2020년 2월에 14박 숙박함

8/10 - 좋아요

Raunak

단체 여행
Decent stay
Very good location but things can be improved in the service department
2019년 12월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
manager was rude , did not allow my friends to visit the room
2019년 10월에 4박 숙박함

4/10 - 별로예요

Mizanur

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The staff are pleasant and helpful. But the amenities are poor for the price. The towels in the bathroom looked very old. Breakfast is truly terrible. There is usually a huge wait before anything hot and mad-to-order is served. Prepared food from eggs to South Indian were very average. Silver and napkins are drug store quality. Tables were unclean and the staff seems lacking basic things to clean well.
2019년 5월에 3박 숙박함
답변 제공: Neetu Ahluwalia 님, 2019년 5월 21일
Dear Sir, We have noted the concerns shared and will surely get the same rectified. Regards Neetu Ahluwalia

8/10 - 좋아요

실제 이용하신 고객

2019년 4월에 1박 숙박함
답변 제공: Neetu Ahluwalia 님, 2019년 5월 21일
Thank you for your feedback

8/10 - 좋아요

Yoshio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
快適でした
快適に過ごせました。少し古さは感じますが、全く問題はありません。 カーテンの開閉がボタン操作でしたが、それが少し分かりにくかったです。
2019년 3월에 1박 숙박함
답변 제공: Neetu Ahluwalia 님, 2019년 5월 21일
Dear Sir, Thank you for the feedback.. Regards Neetu Ahluwalia

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is looking old and tired. I moved rooms three times. the accoustics in the hotel is such that trying to get a full nights sleep is almost impossible with staff dragging furniture out by the poolside at 5:30am. This is not the Radisson standards I have come to expect.
2019년 3월에 4박 숙박함
답변 제공: Neetu Ahluwalia 님, 2019년 3월 25일
Dear Sir, We are sorry to hear that you weren't satisfied with your stay at our hotel. We take your feedback very seriously and have investigated the issues that you have raised and taken corrective actions on each and every item. I would like to personally assure you that our young and enthusiastic staff will leave no stone unturned to ensure that your next stay with us is memorable. Warm Regards, Neetu Ahluwalia Associate Director Revenue

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bases on Expedia’s rating as five star, we booked, paid and highly disappointed. This hotel is not even 3 Star category. Expedia should review the hotels before rating.
2019년 1월에 3박 숙박함
답변 제공: Neetu Ahluwalia 님, 2019년 3월 25일
Dear Sir, We are sorry to hear that you weren't satisfied with your stay at our hotel. We take your feedback very seriously and have investigated the issues that you have raised and taken corrective actions on each and every item. I would like to personally assure you that our young and enthusiastic staff will leave no stone unturned to ensure that your next stay with us is memorable. Warm Regards, Neetu Ahluwalia Associate Director Revenue

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service is good. But in conjusted area. I give very good review.
2019년 1월에 3박 숙박함
답변 제공: Neetu Ahluwalia 님, 2019년 3월 25일
Dear Sir, Thank you for taking out your valuable time and for sharing your experience . We are delighted to note that you had an enjoyable stay and you were extremely happy with the hotel services and the facilities available. I have shared your feedback with my team and they were extremely happy to hear from you. Your valuable comments always help to motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well. Thanking you and assuring you of our best attention at all times, Best Regards, Neetu Ahluwalia Associate Director Revenue

8/10 - 좋아요

DiamondTravellr 님, USA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is fairly new and well maintained. I just stayed for one night and did not have any issues at all. The bed and bathroom were clean but there were very few meaningful television channels that I could watch. Unlike a couple of other Radissons that I stayed at recently (e.g. Delhi and Hyderbad) where breakfast was quite the spread, this one was fairly modest. But food was tasty so no complaints. Finally, I do not wish to be snooty but I was a little surprised that for a 5-star hotel most of the staff (including the breakfast manager) could not speak proper English. This is not a ding; just an observation. Everybody was helpful and I do not wish to take that away from them. Another observation was that the security at the gate was pretty lax. All hotels I stay at make the driver pop the trunk and hood and walk around with a mirror for the underside. At this hotel the security just waved my Uber driver in.
2019년 1월에 1박 숙박함

10/10 - 훌륭해요

Rambabu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great rooms and bath items. Bed and linens comfortable Staff at breakfast seemed stressed. Suggest having more staff attend to beverage needs of hotel guests. We had the longest wait securing breakfast beverages. Americans are most happy with ready access to hot coffee and tea. We are used to being able to access and get out own beverages. Your hotel was impeccable. We enjoyed our experience and would return next time we are in Calcutta. We rank you above Grand and Peerless Inn
2018년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was close to the market..staff was helpful and courteous..
2018년 12월에 3박 숙박함
답변 제공: Neetu Ahluwalia 님, 2018년 12월 31일
Dear Sir, Many thanks for sharing your guest experience with us. Catering to the needs of business and leisure traveller our hotel indeed serves as a perfect host. We are glad that you had a pleasant stay and that you were impressed by our staff and overall ambiance of the hotel. I have duly shared your review with the entire team who are happy to know their efforts were well recognized. Once again thank you for your support and advice. We shall look forward to have you with us again on your next trip to Kolkata. Regards, Neetu Ahluwalia Associate Director Revenue

6/10 - 괜찮아요

VISHWARAJ

좋아요: 청결 상태, 객실의 편안함
Well it is not Radisson all over india
2018년 12월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Inflated rating
In Indian way of rating, this is a 5 Star hotel.... In my 45 years of business related international travel experience; this is no better than a (USA) 3 star hotel !! If this facility was located in US it would have been the target of a multitude of lawsuits. The bathroom is so slippery that it takes a second adult to help a person come out of shower. The amount of mold on the bathroom caulking is disgusting. If the management wants to claim "5 Stars", then they have to direct their attention to these details. We were there for seven days (12/7/18-12/14/18). Simultaneously Marwari (an Indian ethnic / tribe) weddings were taking place. These attendants let their children run wild in all areas, especially in the Breakfast area. One night, our adjacent room had a few wedding revelers who made loud noises. It took the hotel security at least an hour to quell the disturbance. I just hope that the Management would pay attention and align their facilitiy's general demeanor to fit the 5 Star rating.
2018년 12월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Nice hotel and well maintained luxury , value for money.
2018년 12월에 1박 숙박함
답변 제공: Neetu Ahluwalia 님, 2018년 12월 28일
Dear Sir, We are indeed grateful for the overall positive comments made by you regarding the Hotel and its services. It is our endeavour to ensure that all of our guests have an exceptional experience and return Home with warm Memories. I have conveyed your appreciation to all concerned and everyone was extremely delighted to hear from you. We look forward to the pleasure of welcoming you back! Warm regards, Neetu Ahluwalia Associate Director Revenue

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2018년 11월에 2박 숙박함
답변 제공: Neetu Ahluwalia 님, 2018년 11월 21일
Dear Sir, We are sorry to hear that you weren't satisfied with your stay at our hotel. We take your feedback very seriously and have investigated the issues that you have raised and taken corrective actions on each and every item. I would like to personally assure you that our young and enthusiastic staff will leave no stone unturned to ensure that your next stay with us is memorable. Warm Regards, Neetu Ahluwalia

8/10 - 좋아요

Dinesh 님, Mumbai

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good hotel Excellent location. Good food Staff is good too. Gym is too small Had visited the spa.Didnt get a hard copy of bill.was told to pay 2700 for the services which I thought was a bit too high. After 8 hrs once I am back in mumbai I get a sms of the bill and the bill is 2100 and they say that I have paid 2100. Don't know where the 600 went. The hotel admin should know this happened.
2018년 11월에 3박 숙박함
답변 제공: Neetu Ahluwalia 님, 2018년 11월 16일
Dear Sir, Greetings of the day!! Thank you for your feedback , we shall check the same and get back to you. Regards Neetu Ahluwalia

2/10 - 너무 별로예요

Sunil 님, Banglote

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hopeless hotel. Brand name spoilt. Will never visit again
2018년 11월에 1박 숙박함
답변 제공: Neetu Ahluwalia 님, 2018년 11월 16일
Dear Sir, We are sorry to hear that you weren't satisfied with your stay at our hotel. We take your feedback very seriously and have investigated the issues that you have raised and taken corrective actions on each and every item. I would like to personally assure you that our young and enthusiastic staff will leave no stone unturned to ensure that your next stay with us is memorable. Warm Regards, Neetu Ahluwalia

8/10 - 좋아요

Sabera 님, Toronto

좋아요: 청결 상태, 직원 및 서비스
It was a secent hotel for the price. I was a bit annoyed by the fact that they ask you to checkin within 3pm unless you call and let them know, otherwise they say that you will have to checkin the following day
2018년 10월에 3박 숙박함
답변 제공: Neetu Ahluwalia 님, 2018년 11월 16일
Dear Sir, Thank you for taking out your valuable time and for sharing your experience . We are delighted to note that you had an enjoyable stay and you were extremely happy with the hotel services and the facilities available. I have shared your feedback with my team and they were extremely happy to hear from you. Your valuable comments always help to motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well. Thanking you and assuring you of our best attention at all times, Best Regards, Neetu Ahluwalia

8/10 - 좋아요

실제 이용하신 고객

2018년 10월에 2박 숙박함
답변 제공: Neetu Ahluwalia 님, 2018년 11월 16일
Dear Sir, Thank you for taking out your valuable time and for sharing your experience . We are delighted to note that you had an enjoyable stay and you were extremely happy with the hotel services and the facilities available. I have shared your feedback with my team and they were extremely happy to hear from you. Your valuable comments always help to motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well. Thanking you and assuring you of our best attention at all times, Best Regards, Neetu Ahluwalia

10/10 - 훌륭해요

hiroshi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
total good
very nice hotel and reasonable price. i will recommend people here
2018년 10월에 3박 숙박함
답변 제공: Neetu Ahluwalia 님, 2018년 11월 16일
Dear Sir, Thank you for taking out your valuable time and for sharing your experience . We are delighted to note that you had an enjoyable stay and you were extremely happy with the hotel services and the facilities available. I have shared your feedback with my team and they were extremely happy to hear from you. Your valuable comments always help to motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well. Thanking you and assuring you of our best attention at all times, Best Regards, Neetu Ahluwalia

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel with a Great Location
Location is great. Malls, local market (Gariahat Market), Pantaloons and many other shopping centers are nearby. Check in was smooth but check out was lengthy. Hotel is clean, and the staffs did a great job. They have restaurants on site, which is open twenty hours. This makes life easy. Check in was easy and smooth. Only complain we have is the wifi. This was very poor during the entire stay. Other than this, we had a pleasant stay.
2018년 9월에 3박 숙박함
답변 제공: Neetu Ahluwalia 님, 2018년 11월 16일
Dear Sir, Thank you for taking out your valuable time and for sharing your experience . We are delighted to note that you had an enjoyable stay and you were extremely happy with the hotel services and the facilities available. I have shared your feedback with my team and they were extremely happy to hear from you. Your valuable comments always help to motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well. Thanking you and assuring you of our best attention at all times, Best Regards, Neetu Ahluwalia

6/10 - 괜찮아요

Vishal

Descent hotel but poor food service
The property is ok for the business traveller as the location is nice, rooms neat n clean. The main draw back of this property is the quality of food and moreover the Resturant and room service. Getting the right food is the biggest challenge. It is advisable to stay here and eat out.
2018년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Decent stay
Had a quiet and peaceful stay with prompt housekeeping, in room dining service, free breakfast with good indian food options. Missed the oats, got a room on 6 th floor with a view on request but windows were stained, not cleaned from outside so view was spoiled. Nice roof top full service spa and pool and a nice city view rooftop lounge.
2018년 7월에 3박 숙박함
답변 제공: Neetu Ahluwalia 님, 2018년 8월 4일
Dear Sir, Thank you for your feedback. We look forward to welcome you back in our hotel. Regards Neetu Ahluwalia

6/10 - 괜찮아요

Rochak

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is old and it’s tearing apart. This hotels needs some serious renovation. Food is no good!
2018년 3월에 3박 숙박함

6/10 - 괜찮아요

nazia

별로예요: 직원 및 서비스
Not Upto The Mark
I was in a deep shock cause no body could recognize this Hotel.Most of the people is uninformed about the fact that the Hotel name is changed into Radisson Kolkata Ballygunge.After searching almost one hour few people could recognize it at Hotel Park Plaza.It was situated in a Residential Area.The front desk was very slow and not even properly trained ,They were asking us whether our booking include breakfast or not.Restaurant was terrible ,Food was not so tasty.Though they told it is open 24 hours ,but when we entered at 11.00 most of the item was Unavailable .At breakfast time service was too bad,they don't even provide cups for tea or coffee.You have to order them ,then they will make for you at least after 5-10 minutes .And the same old foods .Overall i feel it was a very bad choice with a huge amount of money.
2018년 2월에 2박 숙박함

10/10 - 훌륭해요

Roma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
Professional staff; good ambience; in the heart of the city; clean and quiet.
2017년 12월에 3박 숙박함

8/10 - 좋아요

DD 님, New Jersey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel Stay
Had a good experience regarding the stay at the hotel. However, we hosted a party for which we scheduled a F2F meeting with the hotel 4 months before arrival. But the banquet Manager did not have any documents and did not know anything about our previous communication with the hotel. After our 1st meeting with the Manager, we scheduled another meeting and this time also she did not have any documents regarding the previous meeting. This experience was not satisfactory.
2017년 12월에 2박 숙박함

8/10 - 좋아요

Pauly 님, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well Run Hotel
Great hotel unfortunately we had a back room looking out on a derelict building. Otherwise this hotel offers great facilities with good bar and restaurants. Staff extremely helpful. This hotel is very central so easy to see the sights but it is 40 minutes to the airport if you leave early in the morning but 1 hour 15 minutes during rush hour something to bear in mind. Would definitely stay again.
2017년 11월에 2박 숙박함

8/10 - 좋아요

Samir

좋아요: 직원 및 서비스
2017년 11월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
not that good. staff was friendly but not accomodating
2017년 10월에 8박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel , improving every time, very god staff
Good experience this time . Hotel is continuously improving which is a sign of good hotel
2017년 10월에 2박 숙박함

8/10 - 좋아요

arvinder pal

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Bad and good!
Bad towels, worse than a floor mops.. No hand/face towels, area is bad, breakfast was good, room was nice, must improve on toilets! Room 608 and 605.
2017년 10월에 1박 숙박함

6/10 - 괜찮아요

j 님, nz

좋아요: 청결 상태, 직원 및 서비스
It doesnt feel like a 5 star hotel
Average hotel average food,doesnt have the luxury feel.rooms are small,not worth booking
2017년 9월에 1박 숙박함

4/10 - 별로예요

Yogendra 님, Chennai

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad hotel, zero support from Expedia
Extremely Disappointed. First visit to Kolkatta so was very excited. Booked hotel almost 1.5 months in advance through Expedia by paying full cost. First room was with Fungus /dirty room, carpets thread coming off, grumpy front desk. Booking was for 3 pax but room was not made up for 3. Vacated the room after checking in and informed Expedia. No resolution from expedia till date. Room was changed in the evening but did not stay. Stench of smoke and alcohol in the corridors. Expedia and Hotel both are pointing fingers at each other without resolution even after 6 days.
2017년 9월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent place to stay
2017년 8월에 1박 숙박함

8/10 - 좋아요

Aalok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 1박 숙박함

10/10 - 훌륭해요

Chakori 님, Mumbai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Professional yet homely hotel
Very impressive interiors..with all comforts. The staff is well trained and are very quick to respond and assist. I love the buffet breakfast spread, the ambience of all the restaurants. The Pan Asian outlet adds variety to the food. Rooms are spacious and comfortable with everything at the touch of a button. Hotel is so well located, right in the heart of Kolkata. This is our second stay here and we will return.
In the restaurant having breakfast

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
excellent location....

10/10 - 훌륭해요

John 님, Geelong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nicely appointed hotel with helpful and friendly
This was our second stay and again we were very impressed with the consideration of staff and their friendly attitude to us. The breakfast was delicious and Sanjay most helpful. Always a smile and while being very professional. We look forward to our next stay.

10/10 - 훌륭해요

John 님, Geelong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel, modern, staff fantastic.
On arrival we were made to feel very welcome and catered for all our needs. Pool gorgeous. Room comfortable and clean. Breakfast was exquisite, both Indian and Western food. Best omelette and poached eggs cooked to order. Staff very helpful, in fact Chirantan Sengupta, one of the Concierge team took the time to escort us to the ATM machine. We were very impressed with his consideration for us.We look forward to our return in 7 days time and then again for 4 days.

6/10 - 괜찮아요

Irene

좋아요: 직원 및 서비스

10/10 - 훌륭해요

Jawed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Jawed

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Romantic trip
Awesome trip I enjoy till fullest.

10/10 - 훌륭해요

DEBASIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

adrian

좋아요: 숙박 시설 상태 및 시설
Soso
Very poor Wifi. Staff unable to assist with bike rental, traintickets.

10/10 - 훌륭해요

honey 님, hyderabad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel in the center of the city
All I was dissatisfied with was lack WiFi on the first day. I found it very inconvenient.