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홀리데이 인 글로스터-첸튼엄, IHG 호텔 여행 후기

4 out of 5
홀리데이 인 글로스터-첸튼엄, IHG 호텔
Crestway, Barnwood, Gloucester, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 211개 이용 후기 중 126개" "
평점 8 - 좋아요. 211개 이용 후기 중 64개" "
평점 6 - 괜찮아요. 211개 이용 후기 중 12개" "
평점 4 - 별로예요. 211개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 211개 이용 후기 중 2개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Ty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good Overall, but some area's need improvement. We are in our mid 70's and the room we were given was on the 1st floor . It was difficult getting our suitcases up a flight of stairs as there is no lift and no assistance was offered. While we were there we found the staff to be polite but we were unable to get through by phone on several occasions prior to our arrival as no one answered the telephone.
2024년 4월에 2박 숙박함
답변 제공: Charmain 님, 2024년 4월 23일
Dear Ty, We appreciate you taking the time to share your feedback regarding your recent stay at The Holiday Inn Gloucester Cheltenham. We sincerely apologies for any inconvenience you experienced during your time with us. Kind regards Charmain

10/10 - 훌륭해요

Ricard

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were on a family trip in the Cotswolds and the place was perfect for our family. Rooms were spacious, the beds were comfortable and breakfast was good with plenty of options (both warm and cold). But what made the stay special for our kid was the swimming pool. The only negative aspect was an unexpected charge of £5 for parking. All things considered, I would definetly stay there again!
2024년 4월에 1박 숙박함
답변 제공: Charmain 님, 2024년 4월 20일
Dear Richard, Firstly I’d like to thank you for taking the time to write this review, we’re super glad that you enjoyed our breakfast In the restaurant and that you enjoyed the health club. We hope to see you again soon, kind regards Charmain

8/10 - 좋아요

Ann

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the few hotels where dogs are welcome.
2024년 4월에 1박 숙박함
답변 제공: Charmain 님, 2024년 4월 20일
Dear Ann, thank you for your recent stay at Holiday Inn Gloucester-Cheltenham. We work hard to offer high-quality service to every guest, and we are glad that this reflected in your stay. We look forward seeing you again soon! Kind regards, Charmain

8/10 - 좋아요

Frances

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reception very helpful and efficient. Restaurant staff left us and others waiting to be seated and to take our orders. When food eventually arrived it was delicious and well presented.
2024년 4월에 1박 숙박함
답변 제공: Sorina 님, 2024년 4월 12일
Hi Frances, thank you for taking your time to give you your feedback. We look forward seeing you again soon! Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Katelyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were lovely
2024년 4월에 1박 숙박함
답변 제공: Charmain 님, 2024년 4월 5일
Dear Katelyn, Thank you for taking your time to give us your review. I am glad to hear that you found our staff friendly and that you enjoyed your stay. Hope to see you again, kind regards Charmain

10/10 - 훌륭해요

Martin

All staff friendly. Only gripe is having to pay extra for parking!
2024년 3월에 1박 숙박함
답변 제공: Charmain 님, 2024년 3월 29일
Dear Martin, Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Kind regards Charmain

10/10 - 훌륭해요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient off M5, not in the city centre - the hotel is better for business visits (to the adjacent business park) and overnight stops for travellers I'd say.
2024년 3월에 1박 숙박함
답변 제공: Charmain 님, 2024년 3월 6일
Dear Steven, Thank you for taking the time to share your positive feedback. We look forward to welcoming you back again! Kind regards Charmain Front office receptionist

10/10 - 훌륭해요

Piers

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really kind and friendly staff. Thankyou so much.
2024년 3월에 1박 숙박함
답변 제공: Charmain 님, 2024년 3월 2일
Dear Piers, Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Kind regards Charmain

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Sorina 님, 2024년 2월 20일
Dear John, thank you very much for taking your time to give us your feedback. We are thrilled to see that you enjoyed your stay with us and we look forward welcoming you back again! Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable, well equipped rooms and great facilities. Professional and friendly staff who made sure that our stay was enjoyable.
2024년 2월에 2박 숙박함
답변 제공: Sorina 님, 2024년 2월 12일
Hi Chris, thank you for taking your time to give us your positive feedback. We will share your kind comments with the staff. We look forward welcoming you again! Kind regards, Sorina Holiday Inn

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was lovely. Clean and smelled lovely as we came in. Fantastic swimming pool to use with a spa pool too which was an extra treat. The rooms were great and the breakfast delicious.
2024년 2월에 1박 숙박함
답변 제공: Sorina 님, 2024년 2월 11일
Dear Christina, Thank you for taking your time to share your recent stay with us. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Kind regards, Sorina Holiday Inn

6/10 - 괜찮아요

Sharon

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Sorina 님, 2024년 2월 12일
Hi Sharon, thankyou for taking your time to give us your feedback. Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here a couple of times for work, each time a pleasant experience and will stay again whenever working in the area. Staff on reception are super friendly and will go out of their way to help!
2024년 1월에 2박 숙박함
답변 제공: Vish 님, 2024년 2월 4일
Dear Mark, Thank you so much for taking the time to share your positive experiences during your stays at our hotel. We are delighted to hear that your visits have been pleasant, and we genuinely appreciate your kind words.It's wonderful to know that our reception staff has made a positive impact on your stays. Providing excellent customer service is a top priority for us, and we are thrilled to hear that our team's friendliness and willingness to assist have stood out to you.We look forward to welcoming you back whenever you are working in the area. If there's anything specific you enjoy about your stays or if there are any ways we can enhance your experience further, please don't hesitate to let us know. Your feedback is invaluable to us, and we are committed to maintaining the high standards that have contributed to your positive experiences.Once again, thank you for your kind words, and we can't wait to host you again in the future!Warm regards,Vishnu SwarupFront Office Manager

8/10 - 좋아요

Linda

2024년 1월에 1박 숙박함
답변 제공: Sorina 님, 2024년 1월 24일
Dear Linda,Thank you for taking your time to give us your review.We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Linda

2024년 1월에 1박 숙박함
답변 제공: Sorina 님, 2024년 1월 10일
Hi Linda,Thank you very much for taking your time to give us your positive review.We look forward welcoming you in the near future! Kind regards, Sorina

10/10 - 훌륭해요

Darshana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 star stay
Amazing and comfortable stay . The staff were super friendly . Indoor pool was a big hit with my daughter . Overall it was great. Will definitely be back .
2023년 12월에 2박 숙박함
답변 제공: Sorina 님, 2024년 1월 8일
Hi Darshana, thank you very much for taking your time to give us your amazing review. We look forward seeing you again! Kind regards, Sorina

8/10 - 좋아요

Jack

2023년 12월에 1박 숙박함
답변 제공: Sorina 님, 2024년 1월 7일
Hi Jack, thank you for taking your time to give us your positive feedback. We look forward welcoming you again soon! Kind regards, Sorina

10/10 - 훌륭해요

Julie

2023년 12월에 1박 숙박함
답변 제공: Sorina 님, 2024년 1월 2일
Hi Julie,thank you for your positive feedback. Looking forward welcoming you back soon! Kind regards, Sorina Holiday Inn

8/10 - 좋아요

Laura

2023년 12월에 1박 숙박함
답변 제공: Charmain 님, 2024년 1월 1일
Dear Laura, thank you for taking your time to give us your review. We are glad to hear that you enjoyed your stay with us. Please come and visit us again. Kind regards, Charmain Holiday Inn

10/10 - 훌륭해요

Stephanie

2023년 12월에 1박 숙박함
답변 제공: Sorina 님, 2023년 12월 25일
Hi Stephanie, Thank you very much for taking your time to give us your review. Please come back again for another great stay! Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Dominic

2023년 12월에 1박 숙박함
답변 제공: Sorina 님, 2023년 12월 20일
Hi Dominic,Thank you for taking your time to give us your positive review. We look forward welcoming you back soon .Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Shelley

연인과의 여행
좋아요: 편의 시설/서비스
Excellent hotel and service
2023년 12월에 1박 숙박함
답변 제공: Charmain 님, 2023년 12월 19일
Dear ShelleyThank you for taking the time to share your positive feedback from your visit at Holiday Inn Gloucester Cheltenham. Kind regards Charmain

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel, delightful staff, excellent room 10/10 thank you
2023년 12월에 1박 숙박함
답변 제공: Sorina 님, 2023년 12월 17일
Dear Amanda,Thank you for taking your time to give us your lovely review. We will share all your comments to our team.Please come to visit us again! Kindest regards, Sorina Holiday Inn

8/10 - 좋아요

Chris

2023년 12월에 1박 숙박함
답변 제공: Vish 님, 2023년 12월 11일
Dear Chris, Thank you for taking the time to share your feedback from your visit to Holiday Inn Gloucester-Cheltenham. we look forward to welcoming you back in the future for another relaxing and enjoyable visit. Kind regards, Vish

6/10 - 괜찮아요

Vikrant

2023년 12월에 2박 숙박함
답변 제공: Vishnu 님, 2023년 12월 6일
Dear Vikrant, Thank you for taking the time to leave your feedback on you stay here at Holiday Inn Gloucester-Cheltenham. We hope to welcome you again in the future. Best wishes, Vishnu Swarup Front Office Manager

10/10 - 훌륭해요

Satish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel
Brilliant smiley staff really helpful and nothing too much got them
2023년 11월에 2박 숙박함
답변 제공: Vish 님, 2023년 12월 5일
Dear Skye, Thank you very much for your lovely review. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup Front Office Manager

8/10 - 좋아요

Skye

2023년 12월에 1박 숙박함
답변 제공: Vish 님, 2023년 12월 5일
Dear Skye, Thank you very much for your lovely review. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup Front Office Manager

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Vish 님, 2023년 12월 5일
Dear Michael, thank you for your lovely review of our property following your recent Stay. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup

4/10 - 별로예요

Craig

2023년 11월에 3박 숙박함
답변 제공: Sorina 님, 2023년 12월 20일
Hi Craig, thank you for taking your time to give us your review. Kind regards, Sorina Holiday Inn

8/10 - 좋아요

Alison

2023년 11월에 1박 숙박함
답변 제공: Charmain 님, 2023년 12월 19일
Dear AlisonThank you for taking the time to leave your positive feedback from your stay at Holiday Inn Gloucester Cheltenham. Best wishes Charmain

8/10 - 좋아요

Alison

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Rude, inattentive staff on checking in .
2023년 11월에 1박 숙박함
답변 제공: Vish 님, 2023년 11월 28일
Dear Alison, Please accept my sincere apology for the lapse in the service. I will personally look into this and address you comments with the concerned staff member. I can assure you that such service is certainly not the norm and will see that corrective measures are discussed to avoid the repeat. We do hope that you will give us another opportunity to serve you better in the near future. Kind Regards,Vishnu Swarup Front Office Manager

10/10 - 훌륭해요

linda

2023년 11월에 1박 숙박함
답변 제공: Sorina 님, 2023년 12월 17일
Dear Linda,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Ronald

2023년 11월에 2박 숙박함
답변 제공: Sorina 님, 2023년 12월 17일
Dear Ronald,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Best wishes, Sorina Holiday Inn

8/10 - 좋아요

Steve

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Sorina 님, 2023년 12월 17일
Dear Steve,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Steve

2023년 11월에 1박 숙박함
답변 제공: Sorina 님, 2023년 12월 17일
Dear Steve, Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Ciaran

2023년 11월에 1박 숙박함
답변 제공: Sorina 님, 2023년 11월 20일
Hi Ciaran,Thank you for taking your time to give us your positive feedback.We look forward welcoming you back soon ! Best wishes, Sorina Holiday Inn

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Father & Son
Great value. Staff welcoming and attentive.
2023년 11월에 1박 숙박함
답변 제공: Sorina 님, 2023년 11월 17일
Hi James, Thank you for taking you time to give us your positive feedback. We are glad to hear that you found the staff welcoming and attentive. Please come back to visit us ! Kind regards, Sorina Holiday In

10/10 - 훌륭해요

Steven

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a bad hotel
Clean and comfortable hotel. Pleasant staff. Had an issue in the restaurant whereby my initial choice of food wasn't available and then they forgot about my order when I ordered an alternative. Choice of food is pretty basic and uninspiring.
2023년 11월에 1박 숙박함
답변 제공: Sorina 님, 2023년 11월 4일
Dear Steven, thank you very much for taking your time to give us your review. We are glad to hear that the hotel was comfortable and the staff pleasant . Please accept my apologies for the issue that you had at the restaurant and we hope to welcome you back in the near future. Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Woradit

2023년 10월에 1박 숙박함
답변 제공: Sorina 님, 2023년 11월 20일
Dear Woradit,Thank you for taking your time to give us your positive feedback.We look forward welcoming you back soon ! Kind regards, Sorina Holiday Inn

8/10 - 좋아요

Denise

연인과의 여행
The stay was fine, staff were happy and professional. The hotel was what was expected
2023년 10월에 2박 숙박함
답변 제공: Sorina 님, 2023년 10월 30일
Dear Denise, we appreciate you taking the time to leave a review since we take all feedback seriously as we grow our business. At Holiday Inn Gloucester-Cheltenham, we strive to provide a high-value experience for our guests, and we're glad to see that your experience reflected it. We look forward seeing you again! Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Kathryn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient no problem at all
2023년 10월에 1박 숙박함
답변 제공: Vish 님, 2023년 10월 29일
Dear Kathryn, we appreciate you taking the time to leave a review, since we take all feedback seriously as we grow our business. At Holiday Inn Gloucester-Cheltenham, we strive to provide a high-value experience for our guests, and we're glad to see that your experience reflected it, we look forward to welcome you back in the future, Kind regards, Vish

6/10 - 괜찮아요

Kathryn

2023년 10월에 4박 숙박함
답변 제공: Vish 님, 2023년 10월 25일
Dear Kathryn, Thank you for taking the time to share your feedback about your recent stay with us. We hope to see you back in the near future. Kind regards,Vishnu Swarup Front Office Manager

8/10 - 좋아요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would stay again
2023년 10월에 4박 숙박함
답변 제공: Sorina 님, 2023년 10월 20일
Hi Chris ,thank you for taking your time to give us your positive review. Please come to visit us again! Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Jamie

2023년 10월에 2박 숙박함
답변 제공: Sorina 님, 2023년 10월 17일
Hi Jamie, Thank you for your great review. We hope to see you back in the future! Sorina Holiday Inn

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean and tidy rooms, and friendly staff.
Front of desk is always happy and helpful, Chin I believe his name has been there last few nights and always cheery and smiley. Facilities are decent and rooms tidy clean and comfortable. Perfect stay for business. Food is standard hotel menu and it's edible! Not bad. I've stayed many times for work and would recommend
2023년 10월에 1박 숙박함
답변 제공: Sorina 님, 2023년 10월 16일
Dear Mark, thank you very much for your lovely review. We are glad to see that you enjoyed your stay with us. I will pass your kind words to Chin and the team. Please come to visit us again! Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Steve

2023년 10월에 1박 숙박함
답변 제공: Sorina 님, 2023년 10월 16일
Hi Steve. Thank you very much for taking your time to give us your positive feedback. We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

6/10 - 괜찮아요

Paul

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Sorina 님, 2023년 10월 11일
Hi Paul, Thank you very much for taking your time to give a feedback. Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Sorina 님, 2023년 10월 10일
Dear Mark, thank you very much for your positive review. He hope to see you again soon! Kind regards, Sorina Holiday Inn

6/10 - 괜찮아요

Amitabh

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ok stay
Good enough. Clean. Charging residents for parking is a joke however!
2023년 9월에 2박 숙박함
답변 제공: Sorina 님, 2023년 10월 5일
Hi Amitabh, Thank you very much for taking your time to give us your review. I have made a note of your comments regarding the car park charge . We hope to see you back in the future!Kind regards, Sorina Holiday Inn

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location , clean and the room had a great HD tv .
2023년 9월에 1박 숙박함
답변 제공: Vish 님, 2023년 9월 26일
Dear John, Thank you for your lovely comments regarding your recent stay at Holiday Inn Gloucester-Cheltenham. We are delighted that you enjoyed your visit with us, and your comments will be shared with the entire team. We hope to welcome you back soon. With best wishes, Vish