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아메리카스 베스트 밸류 인 & 스위트 랭커스터 여행 후기

2 out of 5
아메리카스 베스트 밸류 인 & 스위트 랭커스터
44131 Sierra Highway, Lancaster, CA

이용 후기

6.2
평점 10 - 훌륭해요. 726개 이용 후기 중 144개" "
평점 8 - 좋아요. 726개 이용 후기 중 198개" "
평점 6 - 괜찮아요. 726개 이용 후기 중 112개" "
평점 4 - 별로예요. 726개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 726개 이용 후기 중 184개" "

6.4/10

청결 상태

7.2/10

직원 및 서비스

4.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

3.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Bob

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Should be removed-homeless property-we did not stay
2024년 3월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 26일
Dear Bob,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any disappointment in our accommodations and know that the safety of our guests is our top priority. Please consider giving us another chance in the future; we're confident that we can impress you.

4/10 - 별로예요

ERNESTO

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lot of noise at night like people arguing. Also, checking in is at 3:00 pm because there is limited staff available. On top of that, until onr arrives, they ask for $50 dollars cash as a deposit for possible damages, but rooms' furniture is damaged and old.
2023년 12월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 31일
Dear Ernesto,Thank you for reaching out and bringing your concerns to our attention. We regret that you didn't have the comfortable, peaceful experience we aim to provide. However, we assure you that your worries are vital, especially regarding our accommodations, and we will share your input with the respective teams for immediate improvement. Down the line, we hope you consider returning for a better visit.

2/10 - 너무 별로예요

Noe

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place is really bad, is a scam. Room stinks, there is Cockroaches. Furniture in restroom all broken. And is non-refundable.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 29일
Dear Noe,The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to have our housekeeping, maintenance, and pest control teams look into all your comments further and make changes where necessary. Please consider coming back to give us another chance soon.

4/10 - 별로예요

Allan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함

2/10 - 너무 별로예요

Ken

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reserved Non-Smoking. They put me in a smoking room, smelled horrible. Moved me to a "non-smoking" room. Smelled a little less horrible. Cigarette burns on the bathroom counter (and why the heck is there a tiny refrigerator in the bathroom?) Anytime I took a deep breath, my throat became sore from the stale tobacco odor. No trash can in room. Bathtub refinish coating flaking and possibly dangerous sharp edges. I did not use bath tub or shower.
2023년 9월에 1박 숙박함
답변 제공: AJ 님, 2023년 9월 30일
We apologize for the inconvenience, we will work to improve the issues you mentioned, Thak you for your feedback.

2/10 - 너무 별로예요

Heather

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They did not give me the room that I paid for. There were homeless transients roaming the parking lot. The room was not very clean and it smelt like smoke.
2023년 9월에 1박 숙박함
답변 제공: AJ 님, 2023년 9월 27일
Sorry for your inconvenience but we would like to update that since we did not have the room you paid for we gave you 30% discount on your room .

2/10 - 너무 별로예요

ray

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property should be condemned. It is a classic 1948 totally unchanged. I have a support. animal and they demanded I pay $125 for him. They also refused to admit me unless I put a credit card down with a $250 credit available. HORRIBLE. SHOULD BE CONDEMED.
2023년 9월에 2박 숙박함
답변 제공: AJ 님, 2023년 9월 26일
Its look like that there must some misunderstanding, we do not charge for Support animals, and we also have no procedure to put the credit card down for security deposit we only accept cash deposit and that is also only 50.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches, many of them, behind tv came out. Smoke alarm was missing, just the base was there.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 18일
We sincerely regret to hear that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and we hope you consider returning in the future for a better experience.

4/10 - 별로예요

Maari

별로예요: 숙박 시설 상태 및 시설
Didn't like it
2023년 8월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 7일
Dear Maari,It is upsetting to hear this. Specific feedback serves us best, so please consider sharing your thoughts on where you feel we have room for improvement. Guest satisfaction means everything to us, and we want nothing more than another chance to ensure yours.

2/10 - 너무 별로예요

limei

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival there were some residents blasting music and you can hear it throughout the entire motel. There were also people straight up coming up to me and my daughter asking for money. In general, it just did not feel safe so we left and found another hotel right away. Safety should always be first.
2023년 8월에 1박 숙박함
답변 제공: Aj 님, 2023년 8월 26일
We are sorry for your experience and will try our best to improve in future to make sure that our guest won't have that kind of experience again.

8/10 - 좋아요

Tracey

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

WEIGUO

별로예요: 청결 상태, 숙박 시설 상태 및 시설
scaring me and noise all the night
2023년 7월에 1박 숙박함
답변 제공: AJ 님, 2023년 7월 14일
We are really sorry for your experience, We will work towards make your experience better, Thank you for your feedback.

2/10 - 너무 별로예요

Elixave

2023년 6월에 4박 숙박함

2/10 - 너무 별로예요

Soakmaly

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place is dirty, smells like smoke, have cockroaches, broken fixtures, ghetto people staying at the property probably renting from month to month. Felt unsafe.
2023년 5월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 12일
Dear Soakmaly,Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. However, we will address your concerns immediately and speak with our pest control specialist to evaluate our property. While we receive regular pest control services, we want to ensure a pest-free environment. Thank you for reaching out, and we hope to welcome you back in the future.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent choice of a nice quiet stay😁😁😁
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Suphakarn 님, Tukwila

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was tired after having been on the road for 12 hours so I picked the closest hotel without reading any reviews. All I can say is that it will never happen again! Driving up to the property was worrisome. The room assigned to us was nasty, smelled and in such a terrible condition that it shouldn't be made available to anyone. I was speechless walking into such a filthy, foul smelling, and rundown room. Stains on bedsheet, burn/scorch marks were all over the bathroom counter, exposed electrical outlets,  heat/ac unit falling apart and a toilet seat that didn't fit.  I was in the room just long enough to take pictures for Expedia to see and hopefully contact this property about the condition of this hotel. I informed front desk about the room but apparently he doesn't care and said that all rooms are like that. 
2022년 11월에 1박 숙박함
답변 제공: Rudy 님, 2022년 11월 4일
we are sorry for your experience. We promise to deliver better service next time

2/10 - 너무 별로예요

Erika

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Orible las abitaciones destruidad y me robaron
답변 제공: Rudy 님, 2022년 11월 4일
we are sorry for your experience. We promise to deliver better service next time

2/10 - 너무 별로예요

miguel angel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disgusting dirty not safe
2022년 10월에 1박 숙박함
답변 제공: AJ 님, 2022년 10월 24일
We apologize for your inconvenience, We will definitely work towards your complained .Thank you for your feedback .

4/10 - 별로예요

Keith 님, Los Angeles

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
This property did not feel safe. A lot of people who did not appear to be guests coming and going. The room was large, but carpet and furniture need replacing. Good value.
2022년 10월에 1박 숙박함
답변 제공: Nick 님, 2022년 10월 18일
We are sorry that you had some issues with your stay we are working on improving things and there will definitely be a change. Please give us one more chance

2/10 - 너무 별로예요

Laura

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Miedo y asco en Lancaster
La habitación estaba sucia, olía a humedad y cañerías, la mitad de las luces no funcionaban, el baño era una mazmorra (oscuro, armarios rotos, grifos estropeados y no había pomo en la puerta). Además había alguna cucaracha y un par de pastillas tiradas en el suelo. Nos quedamos dos noches y en la primera noche nos quisieron vender droga en la puerta y por la mañana la policía entró y arrestó a tres personas (con armas claro). Básicamente fue como una peli de Tarantino en el southwest. Una experiencia inolvidable para amantes del riesgo.
2022년 10월에 1박 숙박함
답변 제공: KC 님, 2022년 10월 10일
we apologize for your experience we will work on the things you mentioned to have you a better experience next time.

2/10 - 너무 별로예요

Shona

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dangerous Hotel
That is a very nasty, dangerous hotel. I was not able to stay there. I requested a refund and was not able to get it. It was not a safe environment inside or out. There was gang activity and prostitution in the parking area. The inside was nasty and unsafe with the air conditioner hanging out of the wall, and wires coming out of the wall in the bathroom.
2022년 10월에 1박 숙박함
답변 제공: KC 님, 2022년 10월 10일
I am very sad to see your review and I assure you that we will definitely improve the things to have our guest great experience.Thank you.

2/10 - 너무 별로예요

Eduardo

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2022년 10월에 1박 숙박함
답변 제공: KC 님, 2022년 10월 10일
We regret that things did not go as you expected. I will share your review with the management to have our guest better experience.

2/10 - 너무 별로예요

William

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was awful. The ceiling in the bathroom leaked during the night. The room looked like the furniture had been purchased at cheap garage sales. Noise was unbelievably.
2022년 9월에 1박 숙박함
답변 제공: AJ 님, 2022년 9월 29일
We apologize for your inconvenience, We wish if you would have informed us so that we could have taken care of the issue .

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I didn't even spend the night. Lots of homeless people and did not feel safe at this establishment
2022년 9월에 1박 숙박함
답변 제공: KC 님, 2022년 10월 10일
Dear Michael,You should have informed the front desk about your concern so we could do the things a little differently for you. We regret that you had a bad experience.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
This is the filthiest motel I have ever been to. We checked out at the beginning of our stay and found a cleaner place. Roaches, no smoke detector… filthy
2022년 9월에 5박 숙박함
답변 제공: Guest Relations 님, 2022년 10월 10일
Property cleanliness is a big priority here, and we are very sorry for the issues you encountered during your stay. There is no excuse for our shortcomings, and we will speak with housekeeping immediately about their performance. We will also follow up on your concerns regarding unwanted guests. This is not the lasting impression we wish to leave you with, so please allow us to make this up to you on a future trip.

2/10 - 너무 별로예요

jeffrey

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No ammenities.Only 1 ice room that is kept locked, The poorest excusedf for alobby/check-in desk that I have ever seen!!!!! ugly bathroom. Microwave oven with nowhere to plug it in. Television that had to be reset everytime itt was turned on. In short: the poorest excuse for a motel that I I have .seen.
2022년 9월에 7박 숙박함
답변 제공: Mike 님, 2022년 9월 11일
We apologize for your bad experience; we will definitely work on the things you pointed out and we will make sure your experience is best next time.

2/10 - 너무 별로예요

JUAN

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing the room said no smoking and was stinky really bad the I just checked and leave we can stay like something like that
2022년 8월에 1박 숙박함
답변 제공: Nic 님, 2022년 8월 31일
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Deborah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bed bugs. I got bite up. Dirty property
2022년 8월에 3박 숙박함
답변 제공: Nic 님, 2022년 8월 26일
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

maricela

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

4/10 - 별로예요

Erika

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Los baños sucios
2022년 8월에 1박 숙박함
답변 제공: nick 님, 2022년 8월 16일
We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead.

2/10 - 너무 별로예요

Michael

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Classie

2022년 8월에 2박 숙박함
답변 제공: nick 님, 2022년 8월 16일
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future.

2/10 - 너무 별로예요

Sandra

단체 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had stayed there before the pandemic , but now I will never stay there again. Its horrible I was warned by security to lock my vehicle and secure my belongings. I probably only slept 2 hours all night. The whole thing is horrible , customer service , place is dirty it has furniture out side the rooms , people roaming out side the parking lot . Terrible experience - no refunds
2022년 8월에 1박 숙박함
답변 제공: nick 님, 2022년 8월 16일
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future.

2/10 - 너무 별로예요

Miguel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Discusted
Place was terrible
2022년 7월에 2박 숙박함
답변 제공: Rudy 님, 2022년 8월 1일
We are sorry for your experience we ll do better next time. Thankyou

2/10 - 너무 별로예요

Hunter

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They must take off your list
To start off we have been traveling for two days with minimal sleep on a overland trip we just needed a place to sleep overnight in a real bed with some air-conditioning. When we arrive to the hotel it was beaten and run down with a ton of very sketchy situation‘s around us. With that said we are not quick to judge anyone or anything because you never know what the outcomes might be however with that being said we were confronted while waiting for a room for an hour with a woman coming to our window and asking if we wanted to have a threesome. She look like she was a local hooker and there was quite a few of them coming in and out of different hotel rooms. There was also a lot of people exchanging money and drugs right in front of us out in the open just outside of their rooms. There was trash and furniture everywhere outside of the rooms as if they were remodeling. Which is OK I can understand that the first room that we were given. We were told was just recently remodeled there is absolutely no way that this place was just remodeled it was absolutely disgusting. The furniture was broken and covered in dirt and nastiness along with stains all over the sheets and burn holes from cigarettes on the chairs and on the Comforter we had no privacy blinds the showers were rusted with tiles missing the shampoo bottles were covered in some type of wax or who knows what. It seem like the room had not truly been cleaned. We had no air-conditioning.
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

cristian

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Prostitution drug dealing . No ac Roaches no good All do better research next time
2022년 7월에 1박 숙박함
답변 제공: Rudy 님, 2022년 7월 19일
Sorry for the inconvenience we will do better next time. Thank you

2/10 - 너무 별로예요

Peter

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I race nearby and have stayed here at least once per year for more than a decade. The facility was old but clean, and reasonably priced. Turns out they cut a deal with the city to warehouse homeless people. When we checked in I was asked if I wanted to preview the room. Of course I didn't, based on prior experience. Turns out there was a guy passed out on the stairway and the walkway smelled like urine and vomit. There were derelicts walking around. I did not feel safe, nor did my wife. The room had an ancient mattress, no bedspread. It smelled like an ashtray and the sink had at least a dozen cigarette burns. We went back to the front desk and were transferred to the Devonshire, owned by the same guy. Slightly less filthy and dangerous but horrible service. No towels, and nowhere to find them. Avoid this hotel at all costs!
2022년 7월에 1박 숙박함
답변 제공: Rudy 님, 2022년 7월 16일
we are sorry for your experience we promise to do better next time

2/10 - 너무 별로예요

Edgar

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I end up not staying in the room because it was a very bad condition and I being trying to contact you guys about refunding my money back .please provide me a good phone number that I can contact you,I call customer service number but they don’t answer.thank you
2022년 7월에 1박 숙박함
답변 제공: Rudy 님, 2022년 7월 16일
we are sorry for your experience we promise to do better next time

8/10 - 좋아요

Shynett

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Shaheen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Evelyn

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

angelica

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are dirty, The rooms that are Non smoking smell like smoke, Have Burning on the sheets. Alot of home less in the hotel and around. It was Horrible Nothing to what it looks online
2022년 7월에 3박 숙박함
답변 제공: Rudy 님, 2022년 7월 6일
sorry for the inconvenience we ll try to do better next time

2/10 - 너무 별로예요

valerie

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT STAY HERE!!!!!!!!
When we got there, there was a lot of sketchy people in the parking lot. There was a crack pipe on the ground and I did not feel safe. There roaches in the bathroom maintenance was supposed to come and spray but they never did. I was there with my granddaughter for the state softball tournaments and all of the other hotels were full. I had to stay two night before finding somewhere else. On the second night there someone came knocking at our door at 3 in the morning trying to get in. The next morning I told management what happened and told them I was checking out early and wanted a refund and he said ok. DO NOT STAY HERE!!!!!!!!
2022년 6월에 3박 숙박함
답변 제공: Rudy 님, 2022년 7월 6일
sorry for the inconvenience we ll try to do better next time

2/10 - 너무 별로예요

Joshua

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
This was by far the worst hotel experience ever. I did not
2022년 7월에 1박 숙박함
답변 제공: Rudy 님, 2022년 7월 4일
sorry for the inconvenience we will try to do better next time

2/10 - 너무 별로예요

Omar S

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
need remodel
need to remove unlivable take off list not recommended
2022년 6월에 13박 숙박함
답변 제공: Rudy 님, 2022년 6월 24일
I am sorry for your experience sir we promise to do better next time

2/10 - 너무 별로예요

Emmanuel

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A terrible place to stay. Rooms dirty and smelling. I can’t even step on the carpet barefooted. Bathroom smells. Pls don’t lodge there
2022년 6월에 3박 숙박함
답변 제공: Rudy 님, 2022년 6월 17일
We are sorry for your experience. Please allow us to serve you better next time Thank you

2/10 - 너무 별로예요

Lizzeth

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Rudy 님, 2022년 6월 14일
Sorry for your bad experience. We promise to do better next time. Thank you

2/10 - 너무 별로예요

Jesse

2022년 6월에 1박 숙박함
답변 제공: Rudy 님, 2022년 6월 8일
Sorry for your inconvenience we promise to do better next time. Thank you

4/10 - 별로예요

David 님, Oakdale

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 2박 숙박함

2/10 - 너무 별로예요

James

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함