조감도

리우 플라야카르 - 올 인클루시브 여행 후기

3.5 out of 5
리우 플라야카르 - 올 인클루시브
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1064개 이용 후기 중 623개" "
평점 8 - 좋아요. 1064개 이용 후기 중 274개" "
평점 6 - 괜찮아요. 1064개 이용 후기 중 93개" "
평점 4 - 별로예요. 1064개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 1064개 이용 후기 중 27개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

kyungjin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
또 올게요
계속된 액티비티 후 휴식을 위해 들어갔어요. 5번가도 가까워 택시로 10분도 안 걸리고, 방도 깔끔 그리고 스텝들이 너무나 친절했어요. 묵직한 다른 올인클루시브들 보다 약간은 프리함이 느껴지는 리우 플라야카르 탁월한 선택이었어요. 방도 무료 업그레이드 해 주시고, 액티비티 권하는 스텝들도 재미있고, 레스토랑은 붐비지 않고 한산.. 9월초 비수기라 더 좋았나봐요. 바다도 칸쿤 호텔존보다 더 깨끗해서 놀랐고 프라이빗 비치도 안깊어 물에 들어가 파도타기 멍 했네요.(칸쿤에서는 발만 담그고 해변에서 사진만 찍음) 다음에도 칸쿤 말고 쁠라야델까르멘으로 올까봐요. 밤의 마리아치 공연도 재미있었고 수영장쪽에서 직원이 나무에서 따서 바로 잘라줘서 먹은 코코넛도 인상적이었어요. 아들이랑 잼난 추억 많이 만들고 가네요. 참.. 칵테일은 로비쪽 아저씨가 더 맛나게 만들어요. :)
2021년 9월에 1박 숙박함

4/10 - 별로예요

Arturo

별로예요: 숙박 시설 상태 및 시설
Sin duda el precio no corresponde a las instalaciones y calidad de alimentos que ofrecen
2024년 4월에 8박 숙박함

8/10 - 좋아요

A

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My Wife and I enjoyed the resort. We struggled with the slightly uphill walk to the buffet because we are aging and not in good condition. Other than that, the resort was amazing. The staff was kind and efficient. Good Job Riu Playacar!
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Yana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay for a family of 4. Clean rooms, nice beach (no coral reefs and can actually swim), very decent food and many options to choose from fot breakfast and dinner. Lunch was ok. Well kept beach and common areas. I would say the kids “water park” was tiny with only a few things there so not so great for bigger kids. Entertainment was awesome, every day they had a variety of activities. We especially enjoyed Katja and Isis. Pool bar gets busy and you have to wait a bit. But mostly a very positive stay!
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Roy John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly, efficient staff. Very clean facilities. Good food, plenty of variety, good drinks. Loved the pools and the evening entertainment.
2024년 4월에 7박 숙박함

8/10 - 좋아요

Alex

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was the best ,internment and service team are the best , hope to return there again
2024년 4월에 5박 숙박함

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 직원 및 서비스
We wanted a great beach and Riu Playacar checks that box. Food was ok, rooms need some work. Bed was not terribly comfortable and the rooms are very cold/hard, no comfortable seating. Bathroom was completely unprivate and not easy to use. Staff was very friendly and helpful. If you are looking for value, Riu delivers that, and it’s on a beautiful stretch of beach.
2024년 4월에 1박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 19일
Dear Michael,We really appreciate that you took the time to evaluate us and to share your feedback.While it is great to learn that you enjoyed the staff members attentive service, we are disappointed that there were some inconveniences that made an impact on your overall experience. We strive to provide all of our guests with a wonderful experience and we regret that your stay with us was not entirely perfect!Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

Jessica Alessandra 님, Etobicoke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful time at the Riu Playacar resort. Staff was wonderful and friendly, the food and drinks were delicious having multiple options. I would highly recommend this resort. It was clean, well-maintained, with a great atmosphere and beautiful beach. Loved my stay at Riu Playacar and will definitely be back in the future!
2024년 4월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 16일
Dear Jessica Alessandra,Thank you for your review! We are very happy to know that you loved your stay.We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

Crystal

가족 여행
Being my first time doing an all inclusive holiday and first time visiting Mexico it was a pleasant surprise
2024년 4월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 16일
Dear Crystal,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

Tim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was great for the most part. The A La Carte resteraunts were more like buffets and the food wasn't very good but the buffet was above average so we always found something good to eat. I love that the buffet has some sort of roast and gravy at breakfast everyday . They did the same at the Riu in Los Cabos which i also loved the buffet.
2024년 4월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 16일
Dear Tim,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

Laurie ann

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would like to have known about gluten free area sooner.
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 16일
Dear Laurie ann,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We look forward to sharing another experience with you soon. Have a lovely day. Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

TinaLouise Josephine

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very nice resort. Staff friendly and helpful; very clean. My room key deactivated a couple times which was annoying. The entertainment could have been better and the food options were good and some ok.
2024년 4월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 15일
Dear TinaLouise Josephine,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that overall you enjoyed your stay, in the Hotel Riu Playacar. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

marcia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing that I would like different is if they actually came to my room every other day and filled my water I had to call all the time for my water. Actually they never came to my room unless I called.
2024년 3월에 7박 숙박함

4/10 - 별로예요

Diana lucia

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
El servicio es lo peor, nadie te recibe ni en la llegada ni en los restaurantes, el servicio del personal es pésimo. Llegamos y el de seguridad estaba platicando. Tuvimos que preguntar al bellboy donde estacionarnos y nisiquiera contesto, sólo señalo con el dedo. En recepción nos registramos y el personal muy serio. No explican donde están los restaurantes ni nada. Sin duda alguna la peor experiencia la tuvimos en los restaurantes y bares. Llegando al restaurante los meseros se te quedan viendo con mala cara. Un mesero nos dijo que necesitan? Pensando y esperando que nos darían una mesa, mi esposo le respondió que veníamos a comer y el mesero dijo ah donde quieran. Los de los bares ni se diga pésimo pésimo servicio, cero tacto con los huéspedes en general. Jamás consideraría quedarme otra vez en un hotel de esta cadena.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Richard J

좋아요: 숙박 시설 상태 및 시설
Fun place great staff, lots of amenities
2024년 4월에 6박 숙박함
답변 제공: Hotel Riu Playacar Online Reputation Manager 님, 2024년 4월 12일
Dear Richard J,We are delighted to read your kind remarks about our hotel. We strive to make all of our guests feel welcome and relaxed during their time with us, therefore, we are very grateful for your fantastic feedback.Thank you very much, Richard!Looking forward to your next visit.Warmest Regards,Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 9박 숙박함

4/10 - 별로예요

Robert

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Food was terrible. Virtually every restaurant was cafeteria food like. Entertainment was uninspiring. Pools were small and not a lot of space. Rooms were meh. Beach is pretty. The white clothes party and head phone dance party was fun. We had more fun at nearby Riu Tequila.
2024년 4월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 11일
Dear Robert,Thank you for taking the time to provide your feedback in regards to your recent stay with us.Wereally regret not being able to give an outstanding service, despite our genuine efforts and that your experience with us was not what you expected and we apologize for the inconvenience. We hope that you will decide to return to visit us soon to allow our team to demonstrate improvements achieved from your feedback.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

Ricky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Jay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All inclusive was awesome - top notch food and drinks, and pools!
2024년 3월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 10일
Dear Jay,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

Brody

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property with a great beach! Easy to walk around as the resort was perfect size.
2024년 3월에 8박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 10일
Dear Brody,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

karina Cristel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ambiente muy familiar.
2024년 3월에 2박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 8일
Apreciada karina CristelGracias por sus palabras, Nos alegramos mucho de saber que, durante sus vacaciones, sus necesidades estuvieron cubiertas y, disfrutó, de una maravillosa estancia entre nosotros.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

LILY ANN

가족 여행
좋아요: 편의 시설/서비스
The food was awesome a good variety. The staff were friendly and amazing!! We enjoyed the evening entertainment. I would like more channels in English and have movies options .
2024년 3월에 6박 숙박함
답변 제공: Hotel Riu Playacar Online Reputation Manager 님, 2024년 4월 9일
Dear Lily Ann,We aim to please, your remark will be noted.Thank you very much on behalf of our team for your great evaluation.We are very pleased to read you had a fantastic stay.Looking forward to welcoming you again.Kindest Greetings, Lily Ann,Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

JOAQUIN

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our hotel room and views.. housekeeping staff were nice and awesome ! The wait staff were not that friendly .. we loved Jesus and his friendly smile at the restaurants.. gracias!
2024년 3월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 8일
Dear JOAQUIN,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Playacar. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

Tatiana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at Riu Playacar for 6 nights and had a wonderful time. All the staff was great, from the servers at the pool area to the housekeeping team. Food was really good, always an abundance of fresh fruit which is a big plus for our kids. One of the chefs even cooked a special dish when someone in our party asked if it was going to be available that night (it wasn’t), so that was amazing, thank you! Can’t wait to go back!
2024년 3월에 6박 숙박함
답변 제공: Hotel Riu Playacar Online Reputation Manager 님, 2024년 4월 4일
Dear Tatiana,We cannot thank you enough for your outstanding feedback.We feel very lucky, since from all the hotels you chose us and you had a great stay.Thank you very much!Hoping you visit us again and wishing you a fantastic day, Tatiana.Warmest Regards,Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

Kymberly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have never seen any resort employees clean as much as RIU playacar does. WOW. Every single day they were cleaning (soap, water, scrubbing) all the stairs, walkways, windows, pool... Hands down one of the cleanest resorts you will go to. Best way to describe this hotel would be a family hotel. We went in March and there was a good range of ages from 20's to young families, to retired. Nothing to crazy, but they ensure everyone is having a fun time. If you're looking for an affordable, clean, all inclusive hotel. This is probably what you're looking for.
2024년 3월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 27일
Dear Kymberly,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

angela

좋아요: 청결 상태
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Robert Oneil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the fact that I could have breakfast and lunch at 2 other properties which were in walking distance. I also like the animals of towels and elastic bands created made by the cleaning staff. I regards not tipping them more especially because on the drive to the airport to get home the driver informed my that the minimum wage was only 15USD per day.
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 26일
Dear Robert Oneil,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

Lourdes milagros Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Alberto Castillo

좋아요: 청결 상태, 편의 시설/서비스
Excellent
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Enrique J

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Una de las playas mas bonitas que he visitado. El servicio, orden, resturantes muy buenos, sobre todo mauricio en el restaurante mexicano. Todo My Limpio y Muy Seguro.
2024년 3월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 19일
Apreciado Enrique JNos sentimos gratificados al leer su valoración, pues es como un premio a nuestra dedicación a esta profesión que sacamos adelante cada día.No dude, que estaremos encantados de recibirle cuando desee.Cordialmente, Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

brenda louise

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food was very good no reservations needed for the alacart
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 20일
Dear brenda louise,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

Yanina Lorena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
BELLO TODO
2024년 3월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 19일
Apreciada Yanina LorenaQueremos expresarle nuestra gratitud por habernos dedicado un tiempo para brindarnos la maravillosa valoración de la que disponemos por su parte.Estamos muy contentos de su satisfacción con nuestros servicios, y, sepa que nos hemos sentido muy halagados por sus comentarios.Nos gustaría, de corazón que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones.Cordialmente, Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

Gheorghe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great condition, staff, food and the beach. Parties and activities by Riufun are awesome!
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 20일
Dear Gheorghe,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that overall, you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

José

2024년 3월에 7박 숙박함

4/10 - 별로예요

GARY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

8/10 - 좋아요

Stephen Noel 님, Eagle Mountain

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The evening entertainment was pitiful. Iots of smoke and flashing lights do not make up for poor quality. Also they need to have more shade on the beach area. Scuba Caribe could rent beach umbrellas for $10-20/7day? I would gladly pay so I didn't have to fight for a shady spot.
2024년 3월에 10박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 19일
Dear Stephen Noel, Thank you for sharing your experience at the Hotel Riu Playacar, and we appreciate the good rating! We are very sorry to read you were not satisfied with the evening entertainment. Our team works hard to provide shows and activities that cater to a wide range of ages and nationalities. Be assured, we will send your comments to the corresponding department.To end, please know that the beach is a public space, so we you can understand that the beach umbrellas business is out of our reach.It is our hope to see you again in the future!Kind Regards,Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

José Alejandro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es muy buen hotel con una agradable atención
2024년 3월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 18일
Apreciado José AlejandroGracias por su reseña, Hemos observado que estuvo disfrutando entre nosotros, lo cual nos complace gratamente, ya que, es muy importante que nuestros huéspedes nos valoren en la manera en que usted lo ha hecho.Nos encantaría que volviera.Cordialmente, Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

Elena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at Riu Playacar for 2 weeks. From February 25 to March 10. Staff was friendly, approachable, helpful. Dining options had a lot of choices. Only one downside was, some restaurants had waiting list for about an hour. But buffets had all of international delicases. Entertainment was perfect one of the best, we saw them a lot at Reviera Maya. Drinks were made highly professionally. One BIG downside Riu Playacar do not provide transportation from and to Cancun Airport. Thank you very much for your hospitality.
2024년 2월에 14박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 18일
Dear Elena,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena
2024년 3월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 14일
Apreciado AntonioMuchas gracias por su comentario,Estamos muy felices de conocer que disfrutó en nuestro alojamiento de diversos aspectos.Para nosotros, su valoración es un insuflo de buena energía que nos anima a continuar en nuestro camino de mejora continua.Nos encantaría volver a verle pronto entre nosotros.Cordialmente, Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

Crystal

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful beach and pools. We reserved a room with 2 beds and was not able to be accommodated with 2 beds until the third night. I had called the resort the week prior to confirm we had a two bed room reserved. The computers in the lobby didn't work in order to print our return flight information and no one knew who was responsible for those computers.
2024년 2월에 6박 숙박함
답변 제공: Hotel Riu Playacar Online Reputation Manager 님, 2024년 3월 12일
Dear Crystal,We are very grateful to you for staying with us.Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We are truly sorry for the incident with the computer printer, the IT department has been notified.We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

Paul

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
- Il manque cruellement d’installations traditionnelles comme des palapas - cette histoire de mineurs de 16-17 ans qui ne peuvent pas se tenir dans la piscine/bar est complètement ridicule - il manque un bar de soirée près de la plage.
2024년 3월에 9박 숙박함

10/10 - 훌륭해요

Ketan A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We experienced 3 Riu properties in Playacar, and all were clean, great/helpful staff, and had unique/fun activities.
2024년 2월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 12일
Dear Ketan A,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beach is beautiful and the staff super friendly. We had an issue with ants in our room when we got there, but we moved to a non balcony room and were good then. The food was not the greatest, but we found things after the first day that we liked. Breakfast was awesome and it was nice not booking dinner reservations, but the trade off is a lot of buffets. For the price, it was a great decision to stay here and I’d go back. As I told my friends, the place kind of grew on me after the second day. I am used to more upscale resorts and better food options. But this fit our needs for the price.
2024년 2월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 12일
Dear Dawn,Thank you very much for your comment,We are very happy to know that you enjoyed our accommodation in various aspects.For us, your evaluation is a breath of good energy that encourages us to continue on our path of continuous improvement.We would love to see you again soon among us.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

6/10 - 괜찮아요

Antoine

가족 여행
The 4 restaurants are poor in menu, the entrée are only buffet… not gastronomic. the security on the beach is absent, you get stolen stuff from people walking around. The sea activity: the staff are not employes of the hotel... you have to be careful . the alcohol is very basic... sheep alcohol. Entertainment is very poor in creativity, they use the guess to doo activity and there entertainment are people how sing… very boring.
2024년 2월에 8박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 12일
Dear Antoine,Thank you very much for your comment,We are very happy to know that you enjoyed our accommodation in various aspects.For us, your evaluation is a breath of good energy that encourages us to continue on our path of continuous improvement.We guarantee that we take note of your observations and will proceed to manage them with the appropriate departments.We would love to see you again soon among us.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

Dana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a great resort! Everyone was so nice, eager to help in any way. We will definitely stay there again!
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 11일
Dear Dana,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and that you had a great vacation with us!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

Roberta Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the little gal that runs around getting everyone excited about the activities, I believe her name is Katiyna. The buffet food is average, but enjoyed the sit down restaurants very good food in all of them, the only one we didnt try was the Japanese one. Staff is very friendly and accommodating.
2024년 2월에 7박 숙박함
답변 제공: Hotel Riu Playacar Online Reputation Manager 님, 2024년 3월 11일
Dear Roberta Renee,We thank you for leaving your comments after your stay at our hotel and for a great review.We are delighted to learn you enjoyed it.Your praise lets us know we are succeeding.And we would love to have you back, Roberta!Warm Regards,Hotel Riu PlayacarOnline Reputation Manager

8/10 - 좋아요

Konstandinos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience
2024년 2월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 7일
Dear Konstandinos,Thank you very much for your review, which we take as a recognition of our daily work.We are happy that you enjoyed our facilities and, above all, the service provided by our wonderful staff.We hope, that you will return in the near future and offer you an experience as attractive as the one you had.We look forward to hearing from you.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 - 훌륭해요

Mayra 님, Flushing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함

6/10 - 괜찮아요

matthew 님, santa rosa

2024년 2월에 7박 숙박함