The staff was very friendly and nice with helping you find things in the area. The beds are a little hard, and the rooms are a bit small, but we didn't spend much time in there so it was perfect for us. The hotel is located just 1 block from the metro and perfect for touring the city. There are several good places to eat, shop, and get coffee right next to the hotel. The hotel room had air conditioning, and a nice spacious bathroom. We did the family room for my husband and brother as we were visiting family in the city. I recommend bringing a pad of your own (like a camping pad) if you are worried about beds being hard in China, as many of them were. This hotel had down comforters and overall a lovely experience. The staff was amazing, we only ate the breakfast 1 day and it was noodles, rice pudding, cabbage, and breads. Not too bad.