실내 수영장, 3 개의 야외 수영장
예약 가능 여부 확인

프린스 게이트 호텔 여행 후기

4.5 out of 5
프린스 게이트 호텔
1057 Arawa Street, Rotorua, Bay of Plenty

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 495개" "
평점 8 - 좋아요. 1000개 이용 후기 중 325개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 115개" "
평점 4 - 별로예요. 1000개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 21개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
오래된 건물이지만 잘 유지된 것 같았어요. 보통 입니다
2023년 4월에 1박 숙박함

8/10 - 좋아요

Chang-Lyoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Jaechang

2021년 7월에 1박 숙박함
답변 제공: General Manager 님, 2021년 7월 25일
We greatly appreciate your feedback and look forward to hosting you once again.

8/10 - 좋아요

junhyun 님, auckland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was good
2019년 6월에 1박 숙박함
답변 제공: Gurinder S 님, 2019년 6월 23일
Dear Junhyun Thank you for your feedback. Kind Regards

10/10 - 훌륭해요

sungyoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I really enjoyed it.. Staff were really kind and they helped me to stay comfortable. hotel was cozy and so gorgeous..
2018년 8월에 1박 숙박함
답변 제공: Gurinder S 님, 2018년 9월 1일
Dear Sungyoon Thank you for feedback and I am delighted the staff looked after you. We look forward to having you stay with us again. Kind Regards

4/10 - 별로예요

Konstantin 님, Temecula

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This place is odd, if you like Addams Family theme you are in the right place!!
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

morris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Historical time jump. Awesome
2024년 4월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 22일
Dear Morris,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

6/10 - 괜찮아요

Marina

가족 여행
The hotel rooms are very noise translucent. One could hear the neighbors walking, talking, and even snoring. It's an old property, the facilities are bare minimum (though better than a motel). The cleaning staff did a very cursory job of cleaning 3 out of 5 nights of our stay. Even the trash can was not emptied one of the days. The only redeeming point is it's location- very close to the Intercity and local baybus stations and within walking distance to Eat Street.
2024년 4월에 5박 숙박함

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 10일
Dear Sarah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Xue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice room, easy parking and nice location.
2024년 3월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 5일
Dear Xue,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 - 훌륭해요

Joseph

연인과의 여행
Great vintage hotel
2024년 4월에 3박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 5일
Dear Joseph,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 - 훌륭해요

Jaycee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The structure was very beautiful
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 2일
Dear Jaycee,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 1일
Dear Kathy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 - 별로예요

Douglas 님, Castle Rock

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was pleasing from the outside, but the rooms were small and worn. Decor was awkward and old and not complimentary to the exterior appearance. The bathroom was small, dated and cringy. Everything worked but it was not a comfortable stay.
2024년 3월에 3박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 31일
Dear Douglas,Thank you so much for taking the time to leave us a rating. I'm sorry to hear about your experience at the hotel. It's valuable for both future guests and the hotel management to understand areas for improvement. We look forward to seeing you again.

8/10 - 좋아요

Subramanian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice ambiance, great location, superb staff. There is no lift/elevator which makes it difficult if the rooms are on the upper floor. However, the staff is very helpful in taking luggage up if needed.
2024년 3월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 27일
Dear Subramanian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

chi wing francis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff 'Star' is very sincere and helpful to solve my small problems of my stay. Thx.
2024년 3월에 4박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 27일
Dear Francis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 - 별로예요

Leyla

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We didn't receive the room we booked. The room we received was dated and nothing like it looked on the website. We made a reservation for high tea and when we showed up they had no record of it. Parking is limited. You have to reserve the heated pools/ spa which are private use only, but during our time other guests came in.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Coffee machine should be improved in buffet. And in need of room updates; staff were fantastic and very helpful!
2024년 3월에 3박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 6일
Dear Gregory,Thank you so much for taking the time to leave us a rating. We will keep improving our services. We look forward to seeing you again.Sincerely,

4/10 - 별로예요

Robert

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked a suite and it was nothing like the photos posted online. Cobwebs from the lighting, missing paintings, peeling paint, stained furniture. Had to take a second look to make sure it was the same one I booked. Disappointed in the room in general. Location was close to everything and the staff was great. Wouldn't book again
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Mike

좋아요: 직원 및 서비스, 편의 시설/서비스
Property very dated but clean.
2024년 2월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 4일
Dear Mike,Thank you so much for taking the time to leave us a rating. We will keep improving our services. We look forward to seeing you again.Sincerely,

10/10 - 훌륭해요

Clare

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great historic old hotel. Friendly staff. Nice accommodations.
답변 제공: Hotel Team 님, 2024년 3월 4일
Dear Clare,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 - 괜찮아요

Christian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property in downtown Rotorua. The walls are not a noise proof as we would have liked.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay for Tarawera Ultra. Lovely old building. Staff were helpful and friendly. Was a bit worried about the parking but paying for parking right out in front from Friday check in till Sunday checkout was only $11 and covered in one transaction on the parking meter.
2024년 2월에 3박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 4일
Dear Tom,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really beautiful old building, it was a wonderful place to visit, would love to come back
2024년 1월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 2월 19일
Dear Andrea,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

8/10 - 좋아요

John

연인과의 여행
This character hotel, mostly in the Victorian style, was a good value and centrally located. Rooms could use a refresh. This hotel is very central to the downtown area and just a short walk from lots restaurants, bars and shops. They don’t have much onsite parking, but there is plenty of free parking on one of the streets next to the hotel.
2024년 2월에 3박 숙박함
답변 제공: Hotel Team 님, 2024년 2월 19일
Dear John,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

4/10 - 별로예요

Harald

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Claiming that this property is 4 or 4.5 stars is an absolute joke. The room that I stayed in was extremely dated (not in a charming way). The bathroom is so old, no amount of cleaning can make it look clean so it looks like a dump. Very misleading star rating and as such, very overpriced. This should be a 2 star hotel room tops. I will say that the staff at the front desk were very nice, check in was easy and the location is great. That unfortunately doesn’t make up for the absolutely awful rooms. Hands down, worst rooms I have stayed in during my 4 week stay in New Zealand.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay in Rotorua. Very nice staff who genuinely like to help in any way. Enjoyed hot tub and sauna but would have liked regular pool since weather was hot when we were there. Several restaurants and shopping nearby. Had nice walk to nearby park with historical buildings gardens and geothermal pools. Building is quite old but very elegant with common areas for conversion and drinks with friends. No elevator in hotel but staff will help you if you if you have heavy luggage and room is on second floor. Good value for the money. Highly recommend.
2024년 2월에 3박 숙박함
답변 제공: Hotel Team 님, 2024년 2월 19일
Dear Steven,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

8/10 - 좋아요

Carol 님, Amherst

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quirky hotel. Very convenient
2024년 2월에 3박 숙박함
답변 제공: Hotel Team 님, 2024년 2월 19일
Dear Carol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Glynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A real hidden gem.
2024년 2월에 2박 숙박함

8/10 - 좋아요

david 님, NANAIMO

2024년 2월에 3박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 5일
Dear David,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

4/10 - 별로예요

Rodolfo

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room needs very significant maintenance: furniture was old and partially broken, carpet old, torn, and worn. Also the bathroom requires some maintenance. The entrance and the exterior of the property is nice but the room is the opposite.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Colin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Although the property needs some work we saw plenty of evidence of that work being done.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Lorenzo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Victorian style hotel. Restaurant and pub is connected, good breakfast option. Close to parks, attractions and restaurants.
2024년 1월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 1월 30일
Dear Lorenzo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

10/10 - 훌륭해요

Franziska

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 1월 30일
Dear Franziska,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

10/10 - 훌륭해요

Franziska

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 2월 3일
Dear Franziska,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

2/10 - 너무 별로예요

Noel

별로예요: 직원 및 서비스
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Linda

가족 여행
별로예요: 숙박 시설 상태 및 시설
Interesting building but room in the old part was rather shabby. Seemed rather expensive for what you got. Bed was comfortable.
2024년 1월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 1월 24일
Dear Linda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

10/10 - 훌륭해요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 1월 30일
Dear Laura,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

6/10 - 괜찮아요

Gabrielle

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Good location and the room was clean but was not happy with the staff. We were told at check in we had $25 credit for breakfast and we went for breakfast the next day asking if we had the credit but instead of having us wait while they checked they said everything was fine and led us to breakfast. It wasn’t until we finished breakfast did the manager then tell us we had no credit for breakfast and that $50 NZD would be added to our checkout bill. We didn’t mind that we didn’t have credit but there were multiple times someone could’ve told us especially before sitting us down for breakfast.
2024년 1월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 1월 19일
Dear Gabrielle,Thank you very much for the time to leave us a review. I sincerely apologize for the confusion and inconvenience you experienced during your stay. Your feedback we can share with the team and management. We will keep improving our services. We look forward to seeing you again.

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff!
2024년 1월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 1월 17일
Dear Terry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

4/10 - 별로예요

Mark

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The building is beautiful, but the rooms are not of a high standard. We paid $330 per night for two of us, and given the condition of the room, not worth this amount of money. The bathroom needs upgrading, broken tiles, peeling and dirty sealant around the shower, and poor lighting. The hotel did not have a working guest laundry, which was an issue as we had been travelling for 10 days before arriving and needed to do laundry. The staff were lovely, and very pleasant and the hot pool was great too.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Carolyn Ott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic Victorian hotel that has been updated but kept the Victorian theme. Excellent service, sorry we could only spend one day there.
2024년 1월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 1월 24일
Dear Carolyn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

6/10 - 괜찮아요

Alex

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
Staff were very friendly but this is an old property. No elevator. Aging design/bathroom. Very strong sulfur odor from the area.
2024년 1월에 3박 숙박함
답변 제공: Hotel Team 님, 2024년 1월 24일
Dear Alex,Thank you so much for taking the time to leave us a rating. We will keep improving our services. We look forward to seeing you again.Sincerely,Hotel Team

8/10 - 좋아요

Timothy

2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Wilson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very conveniently located.
2024년 1월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 1월 9일
Dear Wilson,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hotel Team

6/10 - 괜찮아요

Elsa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful historic hotel. Only issue was that windows don’t open. Lovely location next to park and a five minute walk from dining options.
2024년 1월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 1월 9일
Dear Julie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hotel Team

10/10 - 훌륭해요

Poul

2024년 1월에 2박 숙박함

8/10 - 좋아요

Jaikumar 님, Novato

2023년 12월에 1박 숙박함

4/10 - 별로예요

Elizabeth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we arrived at the hotel, the male manager was extremely rude to us. He kept insisting that we had made a mistake on our booking and escalated the disagreement to a ridiculous level. He could have easily worked with us to remedy the situation. The hotel itself was fine, but the reception left a very bad taste in our mouths and we will not be returning again.
2024년 1월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 1월 9일
Dear Elizabeth,Thank you so much for taking the time to leave us a review. I'm sorry to hear about your negative experience at the hotel. Dealing with rude or unhelpful staff can be frustrating, especially when you're looking forward to a pleasant stay. It's unfortunate that the reception didn't meet your expectations, overshadowing an otherwise fine hotel. We look forward to seeing you again.Sincerely,Hotel Team