Terrace/patio

Reviews of Casa Del Sol Machupicchu

4 out of 5
Casa Del Sol Machupicchu
608 Imperio De Los Incas Avenue, Machu Picchu, Cusco

Reviews

8.8

Excellent

Rating 10 - Excellent. 319 out of 530 reviews" "
Rating 8 - Good. 125 out of 530 reviews" "
Rating 6 - Okay. 50 out of 530 reviews" "
Rating 4 - Poor. 17 out of 530 reviews" "
Rating 2 - Terrible. 19 out of 530 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service
It was fine
Stayed 1 night in Apr 2024
Response from Alcides DLC on Apr 15, 2024
Good morning, thank you for taking the time to share your experience at Casa del Sol.

10/10 Excellent

Altagracia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs Victor and Hirafil were very attentive and kind with us.
Stayed 5 nights in Apr 2024
Response from Alcides DLC on Apr 12, 2024
Dear Altagracia,Thank you for your review. We are delighted to hear that you enjoyed your stay at Casa del Sol. We would be honored to welcome you back again in the future.

10/10 Excellent

Vijayanand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property right near train station. Riverview room is mesmerising. Stayed only 1 day. Would have loved to stay more. 5 stars from me.
Stayed 1 night in Apr 2024
Response from Alcides DLC on Apr 8, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at our property, especially the mesmerizing riverview room. It's fantastic to know that our convenient location near the train station added to your overall experience. We truly appreciate your kind words and 5-star rating. We would love to welcome you back for a longer stay next time. Until then, safe travels!

6/10 Okay

Mehdi

Traveled with family and small children, Traveled with family
Liked: Staff & service
Friendly staff and restuarant food was good quality. However, spa was terrible, quality of the massage was and. Shower had mold … I would not recommend the spa.
Stayed 1 night in Apr 2024
Response from Alcides DLC on Apr 4, 2024
Dear Mehdi,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly and enjoyed the quality of our restaurant's food.However, we're deeply sorry to learn about your disappointing experience at our spa. Your concerns regarding the quality of the massage and the presence of mold in the shower are taken very seriously. Please rest assured that we will address these issues promptly to ensure that such incidents do not recur in the future.We genuinely apologize for any inconvenience caused and appreciate your honesty in bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Warm regards,

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, Friendly Attentive Staff
Stayed 2 nights in Mar 2024
Response from Alcides DLC on Apr 2, 2024
Dear Bryan,Thank you for taking the time to share your experience. We're thrilled to hear that you had a wonderful experience at Casa del Sol. Our team works hard to ensure that every guest feels welcomed and has a memorable stay.We hope to have the pleasure of welcoming you back in the future!Warm regards,

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Staff incredible, beautiful room ! The river sounded amazing. I was nervous from the construction outside and the train being close but the rooms were sound proof.
Stayed 1 night in Mar 2024
Response from Alcides DLC on Mar 25, 2024
Dear Annette,Thank you for sharing your feedback! We're thrilled to hear that you had an amazing experience at Casa del Sol MachuPicchu. Our staff takes great pride in providing exceptional service, and we're delighted that you found them incredible. We're also glad to hear that you enjoyed your beautiful room and that the soundproofing helped create a peaceful environment despite the construction outside and the proximity of the train. We strive to ensure our guests have a comfortable and enjoyable stay, and we're glad we could meet your expectations. We hope to welcome you back again soon for another memorable experience by the river!

10/10 Excellent

Yihai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager puts himself into customer’s shoes. A really nice and sweet guy. Thank you!
Stayed 1 night in Mar 2024
Response from Alcides DLC on Mar 7, 2024
Dear Yihai,Thank you for taking the time to share your experience. I'm thrilled to hear that you enjoyed your stay with us.Warm regards,

10/10 Excellent

Dean, East Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alcides DLC on Mar 23, 2024
Dear Dean,Thank you for sharing your experience with us. We truly appreciate your feedback. We are thrilled to have you as our guest and we look forward to welcoming you. We hope you can visit us again in the near future.Warm regards,

10/10 Excellent

Katie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was excellent. The hotel is by the river and one can hear the roaring rapids. Awesome experience. Alcides and his staff were very welcoming and accomodated our time in Aguascalientes. Few suggestions that I have for the hotel is that they should provide small face towels for face washing. Also, for breakfast, I would suggest that the hotel place self-serve coffee pots instead of waiting for the servers to serve coffee. Breakfast time gets busy and the wait time for coffee is rather long. I would also add a few more dining tables to accommodate the busy breakfast crowd. Thank you Alcides for a memorable stay!
Stayed 3 nights in Dec 2023
Response from Alcides De La Cruz on Mar 4, 2024
Dear Katie and Favio:We extend our deepest gratitude to you for graciously taking the time to share your experience with us. Your valuable feedback is truly appreciated, and we are sincerely thankful for your recommendations aimed at enhancing our service. It brings us immense joy to inform you that we have swiftly implemented the suggested changes, including the introduction of self-service coffee pots and the enhancement of our towel offerings, as per your insightful recommendation.Your presence as our esteemed guests during those days was a true pleasure for our team. We thoroughly enjoyed catering to your needs and ensuring your comfort throughout your stay. Your satisfaction is our utmost priority, and we are delighted to have contributed positively to your experience with us.Looking ahead, we eagerly anticipate the possibility of welcoming you back to our establishment in the near future. It would be an honor to host you once again and continue exceeding your expectations with our hospitality and service excellence. Until then, please accept our warmest regards and best wishes for your future endeavors.Sincerely,

2/10 Terrible

Branimir

Stayed 2 nights in Feb 2024

10/10 Excellent

Veronica

Stayed 2 nights in Jan 2024
Response from Alcides DLC on Mar 20, 2024
Dear Veronica,Thank you for sharing your experience with us. Your opinion is highly valued and appreciated.Best regards

10/10 Excellent

ROCIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alcides De La Cruz on Jan 23, 2024
Dear Rocio,We sincerely appreciate the time you took to share your valuable experience with us. Your insights and comments hold great significance for our team.

8/10 Good

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the center of town with a river view, which is very calming. There was an issue with my room and the staff immediately moved me to another room, which was an upgrade. The restaurant staff and front desk team were exceptional. Great place to stay on your way to Machu Picchu.
Response from Alcides De La Cruz on Jan 14, 2024
Dear Wanda,Thank you for sharing your experience with us. Our dedicated staff is committed to ensuring you have an exceptional stay, providing prompt assistance whenever needed. Your feedback is invaluable as we strive to continuously enhance your overall experience with us.Best regards,

10/10 Excellent

MARWAN, MIAMI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at casa del sol was OUTSTANDING, Alcides and Shannon were of great help, they would let us leave by ourselves to the train station, Shannon made sure to come with us until we left , she was great. Maginificent views and it has a nice lower deck next to the river with a whirlpool
Stayed 1 night in Jan 2024
Response from Alcides DLC on Jan 9, 2024
Dear Marwan,It was truly a pleasure hosting you as our guest. We are delighted to hear that you enjoyed your stay, including the views and our services. We look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Osvaldo Gino

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Besto Hotel in Aguas Calientes
Fue bastante plancentera lo recomiendo al 100% volvere a ir de todas maneras.
Stayed 2 nights in Jan 2024
Response from Alcides De La Cruz on Jan 8, 2024
Estimado Oswaldo,Muchas gracias por compartir tu experiencia, estamos muy contentos de haber cubierto tus expectativas. Encantados de recibirte siempre en Casa del Sol Machu Picchu.Afectuosamente,

6/10 Okay

Brenda

Traveled with partner
Liked: Cleanliness
Average hotel. We stayed for two nights. Customer service : 7/10 Room: 7/10 Overall, it was ok.
Stayed 2 nights in Dec 2023
Response from Alcides DLC on Jan 8, 2024
Good morning,We appreciate you taking the time to share your thoughts on your experience. Guest impressions hold significant importance for us, and your feedback plays a vital role in enhancing our services.

10/10 Excellent

Sandy, Laurel

Stayed 5 nights in Dec 2023
Response from Alcides De La Cruz on Jan 12, 2024
Dear Sandy,We are genuinely pleased to have had you as our guest. Your satisfaction with your stay, from the breathtaking views to our services, brings us great joy. We eagerly anticipate the opportunity to welcome you back in the near future.Best regards,

8/10 Good

Suela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place to stay before heading to Machu Picchu. Great location but a little outdated.
Response from Alcides De La Cruz on Feb 7, 2024
Dear Suela,Thank you for taking the time to share your experience in Casa del Sol MachuPicchu.

10/10 Excellent

Anand, BLYTHEVILLE

Stayed 1 night in Dec 2023
Response from Alcides De La Cruz on Jan 12, 2024
Dear Anand, thank you for taking the time to share your experience!We are so glad you enjoyued your stay.Sincerely,

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, the hotel was nice with beautiful views of the room. Breakfast was varied and fresh. Rooms were nice, clean and with a nice size ( not too small) bathrooms were super clean! Now, what won me over was the AMAZING ANND EXCEPTIONAL service. The staff incharge where always so kind, helpful and informative. This is always, always a plus when staying at a hotel. I can't explain enough how great the service was! Would definitely recommend!
Response from Alcides De La Cruz on Dec 22, 2023
Dear Michelle:We sincerely appreciate your kind words and are delighted to hear about your positive experience during your stay. Our team works tirelessly to ensure our guests feel welcomed and cared for, and we are thrilled to know we made a positive impact on your visit.Your feedback serves as a motivation for us to continue providing exceptional service. If there's anything more you'd like to share or if you plan to visit us again, please don't hesitate to reach out. We look forward to welcoming you back in the future.Thank you once again for choosing CASA DEL SOL MACHUPICCHU.Best regards,

2/10 Terrible

Ernie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alcides DLC on Dec 21, 2023
Dear Ernie,We hope this message finds you well. We have tried reaching out to you without success. There seems to be a message on your number, and we kindly request you to check it at your earliest convenience.We also want to express our sincere apologies for any inconvenience regarding your recent review. We noted there were no comments provided, and we would greatly appreciate it if you could clarify any concerns or issues you may have had with our services or staff members.Your feedback is invaluable to us, and we want to ensure your experience is addressed appropriately. Please feel free to respond at your earliest convenience, or let us know a preferred time for us to contact you.Thank you for your understanding.Best regards,

10/10 Excellent

Olga

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views, the food, cleanliness, comfort
Stayed 1 night in Nov 2023
Response from Alcides DLC on Dec 5, 2023
Dear Olga, that is a pleasure to see your nice review. Thank you for taking the time to share it.

4/10 Poor

PEDRO E

Traveled with family
The hotel was fine, but there was a lingering sewage smell in the room that ruined our stay.
Stayed 1 night in Nov 2023
Response from Alcides DLC on Nov 23, 2023
Dear Pedro, Thank you for taking the time to share your experience at Casa del Sol MachuPicchu, that is so unusual, we didnt have any reviews regarding that terrible smell. Probably some external situation.We are sorry you had that terrible experience.Sincerely

10/10 Excellent

PAUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alcides DLC on Nov 14, 2023
Dear Paul, thank you very much for sharing your experience, we hope you can visit us in a near future.

8/10 Good

Nancy

Traveled with partner
The hotel is in an excellent location. The hotel staff were friendly and helpful. They even met us at the train although they didn't need to. Our room was on the river side. Beautiful view. Breakfast buffet delicious. Only fault was the bathroom was a little tired, cracked tiles and a bit of mold on the caulking. Hot tub didn't work in the spa area. Maybe fixed now. Overall a nice place to stay.
Stayed 2 nights in Oct 2023
Response from Alcides DLC on Nov 8, 2023
Dear Nancy, thank you for sharing your experience at Casa del Sol. We are improving our bathrooms as you recommended.

10/10 Excellent

Lourdes

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to many attractions and is clean with amazing views of the mountain and stream. The staff there y treat you as if you’re the only person staying there. The breakfast ( which is included) is incredible with such a variety and delicious dishes, fruits and juices customary to Peru.
Stayed 7 nights in Oct 2023
Response from Alcides DLC on Oct 26, 2023
Dear Lourdes,Thank you very much for your comments. We hope you can visit us again and take our relaxing massages in our SPA..

8/10 Good

Orlando, Hialeah

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is very centric. The view to the river is not the best, maybe this was since the river was dry due to the hydroelectric power plan close by. The staff was nice, not to the point of a 5 start or vip hotel. Just one thing to be careful for is the wine at the room. My room had one bottle of wine, very skinny too, I thought it was included. But it wasn’t, the price was in the back very tiny, I felt like I was getting ripped. After paying $487 a night. Anyways, the bottle was $100 and I have drank a lot of wine. This wasn’t worth $100 dollars. The rest was nice. The breakfast was included.
Stayed 4 nights in Oct 2023
Response from Alcides DLC on Oct 23, 2023
Dear Orlando, Thank you very much for taking the time to comment on your experience, your observations help us improve. All the Suite rooms have an Special Wine, for this month we chosed "Alma Negra" from the Catena winery that has won world awards, that is an option for our guest who can enjoy a good wine, all our guests can see the price in a tag that is in on the top of the botle for USD 68 dollars you paid in your bill room.We are glad you enjoyed the location and staff and breakfast. We hope you can visit us again in a near future.Sincerely,

10/10 Excellent

lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff where amazing. The food is outstanding. I would recommend this hotel to everyone that comes to Machu Picchu.
Stayed 2 nights in Oct 2023
Response from Alcides DLC on Oct 11, 2023
Dear Lisa,Thank you for taking the time to share a this great review. We will like to thank you for your stay and hope you can visit us in the near future.

10/10 Excellent

Gary

Stayed 1 night in Oct 2023
Response from Alcides DLC on Nov 2, 2023
Dear Gary,Thank you very much for sharing your experience. We hope you can visit us again in a near future.Sincerely.

10/10 Excellent

Shiau Ling

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is on the railroad .so is near to everything . Breakfast is good derive is superb.
Stayed 2 nights in Sep 2023
Response from Alcides DLC on Sep 26, 2023
Dear Shiau Ling, Thank you for your comments, we are realy glad you enjoyed your stay.

10/10 Excellent

karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfully pleasant and helpful staff!
Stayed 2 nights in Sep 2023
Response from Alcides DLC on Sep 25, 2023
Thank you very much for sharing your experience, we areally apreciated it

10/10 Excellent

Paola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was absolutely perfect. It was clean, rooms were nice, bed was so comfortable, extremely close to great restaurants, the bus station to Machu Pichu, and train station. Walkable to everything. Continental breakfast was delicious and great variety. The staff was fantastic, all of them! Check in was smooth and they were so accommodating. Would definitely stay here again if I come back to Machu Pichu, we stayed here 2 nights.
Stayed 2 nights in Sep 2023
Response from Alcides DLC on Sep 19, 2023
Dear Paola,Thank you for that nice post of your experience in Casa del Sol MachuPicchu.Sincerely,

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with great service. But, there was construction near by that you could hear from the hotel room, and it was somewhat pricy for what it is.
Stayed 1 night in Sep 2023
Response from Alcides DLC on Sep 19, 2023
Dear Alexander, thank you for post a review regarding your experience in Casa del Sol. The construction in front of the City view is endinf this month and the 80% of the rooms are facing the River. We hope you can visit us in a near future.

10/10 Excellent

Giannie, Homestead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff super friendly
Stayed 1 night in Sep 2023
Response from Alcides DLC on Sep 8, 2023
Dear Giannie, Thank you for taking the time to share your experience at Casa del Sol. We hope you can visit again in a near future.

10/10 Excellent

Roger, hacienda hts

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good services, the staff are very friendly and helpful. The location is convenient, 5 mins walk to the train station. We really enjoyed our stay.
Stayed 1 night in Aug 2023
Response from Alcides DLC on Sep 5, 2023
Dear Roger, Thank you for your kinds comments regarding your recent stay in Casa del Sol Machu Picchu. Que really appreciate it.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from CASA DEL SOL TEAM on Sep 4, 2023
Dear Robert,Thank you for your time to share your experience.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the perfect location to walk to shops, restaurants, train station, and busses to Macchu Picchu.
Stayed 1 night in Aug 2023
Response from CASA DEL SOL TEAM on Aug 28, 2023
Thank you for taking the time to share your experience!

10/10 Excellent

Sujitra

Stayed 2 nights in Aug 2023
Response from Alcides DLC on Sep 13, 2023
Dear Mr. Sujitra,Thank you very much for your score regarding your recintly stay in Casa del Sol MachuPicchu. We are glad you enjoyed your stay. We hope you can visit us again in a near future.Affectionately,

10/10 Excellent

Yuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay with the hotel, staff & services are superior.
Response from CASA DEL SOL TEAM on Aug 21, 2023
Dear Yuan,Thank you very mucha for taking the time to share your experience.

10/10 Excellent

ZHIYAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel boasts an incredibly convenient location, placing everything within close reach. The room is equipped with all the essentials. I'd like to extend a special thank you to the staff members at this establishment, particularly Jefferson at the front desk and Alcides, the main contact on WhatsApp. Their assistance proved invaluable in organizing our Machu Picchu trip, handling everything from tickets to a private tour guide and bus tickets. Without their help, I believe our tour wouldn't have been as amazing. Thanks to them, this hotel experience stands out as the highlight of my entire Peru trip.
Response from CASA DEL SOL TEAM on Aug 11, 2023
Dear Zhiyan, it was a pleasure having you as a guests. We are so happy you enjoy your stary with us. Our Goal is give to our guest the best experience and memories. We hope you can visit us again in a near future.

2/10 Terrible

Bonny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Karen Huacac Luna on Jul 28, 2023
We are very sorry for your recent stay, we hope that you could give us in a future to improve our services and you can enjoy once again and give us the opportunity to stay with us againThank you

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Jul 2023
Response from CASA DEL SOL TEAM on Jul 25, 2023
Thank you very much for taking the time to share your experience at CASA DEL SOL MACHUPICCHU.

10/10 Excellent

Bizu

Stayed 3 nights in Jul 2023
Response from CASA DEL SOL TEAM on Aug 10, 2023
Thank you very much for taking the time to score your stay.

10/10 Excellent

James, N. Grosvenordale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super staff
Stayed 2 nights in Jun 2023
Response from CASA DEL SOL TEAM on Jun 21, 2023
Thank you for your preference.

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from CASA DEL SOL TEAM on Jul 11, 2023
Thank you for your comments.

10/10 Excellent

Gennadiy, Spokane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable stuff and great location.
Stayed 2 nights in Jun 2023
Response from Reservations team on Jun 20, 2023
Thank you very much for your comments.

10/10 Excellent

Arisa, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice and helpful. He was waiting at train station upon arrival and escorted us to hotel. Nice selection of Breakfast. Room was very clean and nice River view. I would come back and stay here again!!
Stayed 1 night in Jun 2023
Response from Reservations team on Jun 20, 2023
Thank you very much for your kind comments, it was a pleasure having you as our guest.

10/10 Excellent

Lynnea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend staying again
Great value for the view of the river in Aquacaliente. Very nice staff. Welcome fresher beverage. Luggage storage.
Stayed 1 night in Jun 2023
Response from Karen Huacac on Jun 6, 2023
Dear Lynnea Thank you, for your kind comments, your opinion is important for us. we wait for you some time soon best regards

10/10 Excellent

Sarah

Stayed 1 night in May 2023
Response from Departamento de Reservas on Jun 20, 2023
Muchas gracias por su calificación y preferencia.

10/10 Excellent

Tariq

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River runs through it Amazing
Stayed 2 nights in May 2023
Response from Karen Huacac on Jun 3, 2023
Dear Mr TariqFor us to see the grade you are giving us is very important and we really appreciate your kind comment.