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퀄리티 인 웨스트 멤피스 I-40 여행 후기

2.5 out of 5
퀄리티 인 웨스트 멤피스 I-40
1009 E Service Rd, West Memphis, AR

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 305개 이용 후기 중 81개" "
평점 8 - 좋아요. 305개 이용 후기 중 111개" "
평점 6 - 괜찮아요. 305개 이용 후기 중 53개" "
평점 4 - 별로예요. 305개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 305개 이용 후기 중 27개" "

7.2/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

Vinod

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had foul smell. The towels were not good. Like used a million times.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Vinod,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any unpleasant odor during your visit. We will be sure to have our housekeeping team look into your comments further and make improvements where necessary. Thank you, and we hope you'll consider giving us another chance to change your perceptions soon.

2/10 - 너무 별로예요

Yvonne

2024년 3월에 1박 숙박함

4/10 - 별로예요

Brandy

별로예요: 편의 시설/서비스
I had to speak with the front desk about the cleanliness of my room upon check in and also the next day when I returned to my room. I checkout out in the middle of the night my second night
2024년 3월에 3박 숙박함
답변 제공: C. Mistry GM 님, 2024년 3월 4일
Dear Brandy,Thank you for taking time to respond.We’re sorry to hear about any disappointment in our lodging services. Your feedback regarding this matter is important to us and we will keep your comments in mind as we continue to make improvements. Please consider giving us another chance soon; we know that we can impress you.Please accept my sincere apology. Also, we look forward to serving your future lodging needs.Sincerely,Quality Inn Property GM C. Mistry

6/10 - 괜찮아요

Pamela

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
The rooms are dirty. Carpet stained, base boards filthy and dusty. Night stand drawers had tons of old hair and debris. Had to get more towels and pillowcases due to strands of hair intertwined in fabric. Comforter had stains.Overall room could use a deep cleaning
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Pamela,Thank you for your review. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

6/10 - 괜찮아요

Edward

별로예요: 숙박 시설 상태 및 시설
Room getting worn old, Staff were polite,
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 7일
Dear Edward,Thank you for sharing your feedback with us. We were glad to extend courteous hospitality to you. However, we sincerely apologize for accommodations that appeared to require attention. Your input will be helpful to us as we continue making improvements. We appreciate you reaching out and hope for a chance to make your next visit even better.

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good stay
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Dear Craig,Thank you for staying at Quality Inn West Memphis I-40. Our team is thrilled that you enjoyed your visit, and we look forward to welcoming you back for another enjoyable experience.

8/10 - 좋아요

Janie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good for the cost, clean and nice staff to work with
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Janie,We take pride in offering clean, welcoming accommodations at an affordable rate, so we're glad you appreciated our efforts. Thank you for your kind words. Please come see us again soon.

10/10 - 훌륭해요

Jeaqueline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 28일
Dear Jeaqueline.Your five-star review is much appreciated. Calling you our guest was an honor, and we hope to have the pleasure of doing so again. Thank you for choosing Quality Inn West Memphis I-40!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: GM C.Mistry 님, 2024년 3월 9일
Dear Guest,Thank you for taking the time to leave us a review regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Quality Inn Property G M C. Mistry

10/10 - 훌륭해요

Asoiva

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Keep up the good work
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Asoiva,Thank you for your kind words! It sounds like you had a great experience at Quality Inn West Memphis I-40. Our team is eager to welcome you back for another wonderful visit in the future.

8/10 - 좋아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
overnighter
Check in was good. Room needed updating. Room must have been flooded at one time because the bathroom floor tiling was lifting and baseboards were bad. Smelt moldy.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 19일
Thank you so much for the feedback. While we appreciate the high rating, we're sorry to hear about any disappointment in the upkeep of our accommodations. This is incredibly important to us, so we will be sure to discuss your comments internally and make improvements where necessary. Please consider coming back to give us another chance soon.

6/10 - 괜찮아요

Venkata

2024년 1월에 1박 숙박함
답변 제공: GM C. Mistry 님, 2024년 3월 9일
Dear Venkata,Thank you for taking time to respond.We’re sorry to hear about any disappointment in our lodging services. Your feedback regarding this matter is important to us and we will keep your comments in mind as we continue to make improvements. Please consider giving us another chance soon; we know that we can impress you.Please accept my sincere apology. Also, we look forward to serving your future lodging needs.Sincerely,Quality Inn Property G M C. Mistry

4/10 - 별로예요

Betty

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Old outdated rooms. Was not impressed
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Betty,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with comfortable accommodations, and we offer our sincere apologies if we fell short of expectations. Your comments have been noted and will be kept in mind for future changes. We appreciate your feedback and wish you safe travels ahead.

10/10 - 훌륭해요

Ngoc

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Gerald

가족 여행
별로예요: 숙박 시설 상태 및 시설
The bathroom floor was uneven and broken in areas.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Gerald,Thanks so much for your feedback. We apologize for the issue with the bathroom floor and want to assure you we've notified the appropriate team members of your concerns. We appreciate you letting us know! Have a safe trip home, and come back and see us soon.

10/10 - 훌륭해요

Mark

2023년 12월에 1박 숙박함
답변 제공: GM C.Mistry 님, 2024년 3월 9일
Dear Mark,Thank you for taking the time to leave us a review regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Quality Inn Property G M C. Mistry

8/10 - 좋아요

Liang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Grant

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One bed was not suitable, but staff member (Edward) was very helpful. Some noisy guests in nearby rooms.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Grant,Thank you for taking the time to share your experience. Edward is a rock star, and we are so lucky to have you. We will definitely pass along your comments. We do apologize for any aspect of your stay that was less than ideal. However, if your travels bring you back to Quality Inn West Memphis I-40, we know we can deliver an even better stay.

8/10 - 좋아요

Arlene

좋아요: 직원 및 서비스
We had a leaky bathroom faucet & the sink drained very slowly. Half the mirror was not clean. Otherwise, everything else was fine
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Dear Arlene,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with the bathroom, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

8/10 - 좋아요

Willard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Jeaqueline

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스
.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Jeaqueline,Thank you for staying with us. Please know we are always striving to improve, and if you would like to discuss any other aspects of your visit, we encourage you to reach out to us directly at the property. Our team wishes you pleasant future travels.

6/10 - 괜찮아요

Gary

가족 여행
좋아요: 편의 시설/서비스
Inconvenient area and hard to get on and off highway. Check in was slow because the person kept answering the phone while we had to wait. Found a couple of ants crawling on the shower wall.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Gary,Thank you for sharing your feedback. We are disappointed to hear about the inconveniences you encountered during your stay. Our team is committed to enhancing our service, and your comments will help guide our improvements. Despite these issues, we hope you had a great overall experience, and we'd love the chance to welcome you back.

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Right off the highway and comfortable
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Jamie,It was such a pleasure to welcome you to Quality Inn West Memphis I-40! We're delighted you were comfortable during your stay with us, and we hope you took full advantage of our excellent location. Thank you for your review, and we hope you return soon.

4/10 - 별로예요

Eric

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Matt

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Low Quality Inn
We arrived at after 1am, very tired. Came to the front desk. No one was there. Rang the bell. Waited a minute. Rang the bell. Waited another minute. Called the front desk. It rang for another minute and then the front desk person showed up. Got to the room and it was very warm, non smoking room that wreaked of smoke. The pillows were dirty with yellow stains. The chair was stained. The bed was okay. I hope this is the last time I ever stay in a Quality Inn because there is nothing ever “Quality” about a Quality Inn. The price was pretty steep at $135 for a $35 grade inn
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 9일
Dear Matt,While we thank you for being our guest, we are disappointed to see that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure our accommodations are in top-notch condition and that we are providing the amazing service we are known for. We sincerely apologize for your unsatisfactory experience and wish you well as your travels continue.

4/10 - 별로예요

Beth

연인과의 여행
Clean up the front entrance so it doesn’t smell when you walk in the front entrance. Don’t allow smoking at or near front entrance. The motel was dirty and smelly.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 1일
Dear Beth,Thank you for letting us know about your stay. Please know it is very important to us to provide a clean, fresh experience for our guests, and the relevant departments will be working to address the issues mentioned. We wish you pleasant onward travels.

6/10 - 괜찮아요

John

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Toni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were clean and it was convenient to downtown Memphis.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 23일
Dear Toni,It was such a pleasure to welcome you to Quality Inn West Memphis I-40! We're delighted our fantastic location suited your travel needs well, and we appreciate you mentioning it to your fellow travelers. Receiving recognition for our impeccable accommodations is always appreciated as well! Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property.

8/10 - 좋아요

Mona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lovely lady on reception apologized profusely about the hold up due to a power outage. We had a great stay, and had everything we needed.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 9일
Dear Wendy, It's a pleasure to hear that you enjoyed your time at Quality Inn West Memphis I-40. Thank you for sharing your kind words regarding the service you received; we look forward to passing along your compliments to our team. The next time you're in the area, count on us for another great stay!

8/10 - 좋아요

Fritz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great staff good location
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 9일
Dear Fritz,Our friendly staff truly enjoyed hosting you and will be glad they were a highlight of your visit. It's also great to know that our location worked well for your trip. The next time you're in the area, please come back to see us.

10/10 - 훌륭해요

Erica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is clean! The staff is very friendly and accommodating. Our King size room had plenty of space. I will stay here again!
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 2일
Dear Erica,Clean accommodations and friendly service are two staples of what we offer at Quality Inn West Memphis I-40! Thank you so much for appreciating our efforts, and we trust you rested well in your King room. The next time you're in Memphis, please choose us again!

4/10 - 별로예요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bad room odor
There was a putrid smell in room 110 that never went away even after running hvac unit several hours. We were late to check in and very tired so did not ask to be moved In morning breakfast was wonderful. Service good. Only complaint was room smell.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 31일
Dear John,While we are glad that our hearty breakfast and outstanding service pleased you, we are saddened that we failed to provide you with a flawless stay. In the future, please let our friendly team know if you are displeased with your room, as we are always willing to assist. The next time you're in the area, we hope you'll revisit us for a better overall experience.

2/10 - 너무 별로예요

Jeremiah

2023년 7월에 1박 숙박함

8/10 - 좋아요

MARISOL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Ana

가족 여행
Bed mattress where old, too noisy by the freeway couldn’t sleep all night.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 19일
Dear Ana,Please accept our apologies for any disappointment in our beds or for any noise issues. We understand your frustration, and we will be sure to discuss your comments internally. Thank you, and we hope you will consider joining us again soon.

10/10 - 훌륭해요

Hyeryeon

2023년 7월에 1박 숙박함

4/10 - 별로예요

Sung 님, Lewisville

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Dorian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall the stay was nice. It is located near the interstate and you can hear ot if you are in a front room. They were doing some exterior repairs so it was a little messy outside but was really nice on the inside. I would stay here again!
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 1일
Dear Dorian,Thank you for taking the time to share your input with us. It is wonderful to hear that you enjoyed your overall visit. Safe travels, and we hope to have the opportunity to serve you again in the future!

10/10 - 훌륭해요

Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didn’t like the water in bathroom sink . Just put soap on hands & Try. Liked swimming pool. Will see what happens tomorrow before x Vvvv
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 30일
Dear Susan,Thank you for staying with us and taking the time to share your thoughts. We're glad you enjoyed the pool, and we appreciate your feedback about the sink. If you're able to speak with our onsite staff, we'll try to get this addressed prior to your departure. Please consider staying with us again during your next trip.

8/10 - 좋아요

DENISE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was okay, waffles stick to pan, need spray. Coffee is great.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 30일
Dear Denise,Thank you for your feedback about our breakfast. This will be shared with our culinary team. However, we hope that after breakfast, you felt ready for your day ahead. It was a pleasure to host your stay; come back anytime to Quality Inn West Memphis I-40.

6/10 - 괜찮아요

Edwin

연인과의 여행
Right on freeway. Must get room in the back. Noisy in front.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 25일
Dear Edwin,Our hotel family appreciates your valuable feedback. We understand the noise from the freeway was a concern, and we apologize for any inconvenience caused. In the future, we'd be more than happy to assist in allocating a quieter room at the back for you. We're grateful for your understanding and look forward to welcoming you back for a more peaceful stay.

2/10 - 너무 별로예요

Jimmie W.

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't Stay Here!!!
The place stunk of mold and mildew. Our room particular was musty smelling. The carpet needed to be cleaned. Overall, the place was old and needed some major work!!!!!
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 18일
Dear Jimmie,We are disappointed to see that you were not a fan of your visit. For that, we apologize. Rest assured that our team will investigate your comments to ensure that our accommodations are clean and reflective of the high standards we have in place. We know that we can do better and welcome another chance to prove this.

10/10 - 훌륭해요

Elizabeth

2023년 4월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Musty smelling and disappointing...
The room had a distinctive musty smell. I'm not sure if it came from the air conditioning unit, but it got your attention when you came into the room. Fortunately, the brain adapts and after a short while, you don't notice the odor anymore. At least until you come back into the room. The bed was moderately comfortable, but the towels were very thin, likely from being washed many times. Some of the staff were pleasant and outgoing, others seemed indifferent. I wouldn't recommend staying here and I wouldn't return again.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 13일
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused during your stay and for the odor in your room. We deeply value your comfort and feedback, as it allows us to improve our services. Rest assured, we will promptly address this issue with our dedicated housekeeping team. We genuinely appreciate your consideration of our hotel and hope to have the opportunity to provide you with an improved experience in the future.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
moldy stay
Room was very moldy. Not at all safe for anyone to stay in especially if the have allergies or asthma. Never stay again. In bad need of remodel.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 7일
We take all reports of mold very seriously, as we understand the impact it can have on our guests. We have shared your comments with our maintenance team and are taking immediate steps to address the issue. We appreciate your feedback and hope you will give us another opportunity to provide you with a comfortable and safe stay in the future.

8/10 - 좋아요

Alfredo

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Odell

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay!!
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 24일
Your review is one that we work hard for, so thank you for sharing! We're thrilled that you had such a wonderful stay, and we hope your five-star experience keeps you coming back to Quality Inn West Memphis I-40!

8/10 - 좋아요

Gerald

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 3박 숙박함

6/10 - 괜찮아요

Tha

연인과의 여행
Bathroom is clean but carpets need to be replaced.
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 19일
Dear Tha,Guest satisfaction is important to us, so we're happy to hear you appreciated our clean bathrooms. However, we apologize for any issues with the carpets, and we'll keep your comments in mind. If you're in the area again, we hope you'll come back to see us.