외관

타운플레이스 스위트 바이 메리어트 아이켄 위스키 로드 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 434개 이용 후기 중 249개" "
평점 8 - 좋아요. 434개 이용 후기 중 94개" "
평점 6 - 괜찮아요. 434개 이용 후기 중 45개" "
평점 4 - 별로예요. 434개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 434개 이용 후기 중 29개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Lavonne

2024년 3월에 1박 숙박함
답변 제공: OpsMan 님, 2024년 3월 12일
Thank you, Lavonne, for your stellar review! We hope to see you again when travel brings you to the area.

10/10 - 훌륭해요

Lawrence 님, Martinez

2024년 2월에 1박 숙박함
답변 제공: OpsMan 님, 2024년 2월 14일
Thank you for your review. We hope to see you again when travel brings you to the area!

6/10 - 괜찮아요

Rayna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good place fair pricing
2024년 2월에 1박 숙박함
답변 제공: OpsMan 님, 2024년 2월 9일
Thank you for taking time to complete this survey of your recent stay. We appreciate your feedback and look forward to serving you again in the future.

2/10 - 너무 별로예요

Jeff

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: OpsMan 님, 2024년 2월 9일
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would like to discuss further, if you have the time, to inquire as to what made your stay unsatisfactory. In the meantime, I have shared your feedback with the management team.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Lisbet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: OpsMan 님, 2024년 1월 16일
Thank you for sharing about your most recent stay with us! Your feedback is always appreciated and will be shared with the Towneplace Suites team. We hope to see you again the next time you're in the area. Until then, have a great day!

4/10 - 별로예요

debbie

Property is older, the charging sockets were very loose and most did not hold the plugs. Breakfast was really poor so much so we decided to eat out every morning.
2023년 10월에 5박 숙박함

8/10 - 좋아요

Daphne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: OpsMan 님, 2023년 10월 30일
Thank you Daphne for your review!

10/10 - 훌륭해요

Dan

가족 여행
Very polite staff and very clean
2023년 10월에 1박 숙박함
답변 제공: OpsMan 님, 2023년 10월 25일
Thank you Dan for your kind words. We hope that you choose to stay with us again whenever you find yourself in the area. Until then, have a great day!

10/10 - 훌륭해요

Sinclair

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: OpsMans 님, 2023년 10월 25일
Thank you Sinclair for taking the time out of your day to leave this review for us. We hope that when you find yourself in the area, that you choose to stay with us again!

10/10 - 훌륭해요

Jeremy 님, Surrey

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was quick. Amenities within walking distance. Clean room. Good value
2023년 9월에 1박 숙박함
답변 제공: OpsMan 님, 2023년 10월 25일
Thank you Jeremy for your kind words. Your reviews matter to us, so we greatly appreciate you taking the time to submit this review. We hope to see you again!

8/10 - 좋아요

Clodold

좋아요: 청결 상태, 객실의 편안함
I would highly recommend staying here
I personally think this is the best hotel to stay at in Aiken it's always been very clean staff is fantastic there's not any loud people or music or trouble or anything like that at this hotel and every room has like a little kitchen in it with the dishwasher it's just really awesome place The housekeeping is really sweet and like I said the cleanliness is exceptional this is a really nice place
2023년 9월에 2박 숙박함
답변 제공: OpsMan 님, 2023년 10월 25일
Thank you so much for this stellar review! I look forward to sharing your thoughts with the Towneplace Suites staff to encourage them to keep up the good work. We hope to see you again soon!

8/10 - 좋아요

Alisha

좋아요: 청결 상태
2023년 8월에 3박 숙박함
답변 제공: OpsMan 님, 2023년 8월 29일
Thank you Alisha for your review. Should you be in the Aiken area again, we would love to have you stay with us.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Updated rooms, clean and comfortable
I booked a room last minute for a softball tournament and wanted a hotel near the ball park. I was a little disappointed when I pulled into the hotel parking lot, it’s not quite what I imagined based on the photos online. However, the front desk staff were very friendly and the room was updated, clean, and comfortable. Breakfast the next morning was good. It’s not the nicest place I’ve ever stayed, but it was a great room for the value. I would absolutely book here again if I visit Aiken again in the future.
2023년 7월에 1박 숙박함
답변 제공: OpsMan 님, 2023년 7월 20일
Thank you so much for taking the time to leave us feedback. We look forward to your future stay with us when you return to Aiken!

2/10 - 너무 별로예요

Janessa

좋아요: 객실의 편안함
Double Charged, Management Not Helpful
Hotel employee charged my card again at check in (over what I paid on hotels.com) by mistake & the hotel would not fix it. The employee made a mistake and swiped my card for the room charge , instead of charging hotels.com who I already paid. Management won’t be in until Monday and I was basically told to take it up with hotels.com. Hotels dot com didn’t make the mistake the hotel did there they should be the ones to fix it. Double charging people who are traveling and not immediately taking action to fix it is an issue. Now I have to wait who knows how long and be on the phone trying to fix their mistake. Not a good experience. Tub is also broken.
2023년 7월에 1박 숙박함
답변 제공: OpsMan 님, 2023년 7월 20일
Thank you for taking the time to leave us feedback. We apologize for the inconvenience that you experienced while staying with us. This issue has since been corrected. Please contact the hotel for further information if needed.

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 객실의 편안함
It was good
2023년 7월에 1박 숙박함
답변 제공: OpsMan 님, 2023년 7월 20일
Thank you so much for taking the time to leave us feedback!

8/10 - 좋아요

Tamara

단체 여행
좋아요: 청결 상태
It was dark and no electricity
It was nice, however, the electricity was out our last night and morning which made it difficult to get ready and organized.
2023년 6월에 2박 숙박함
답변 제공: OpsMan 님, 2023년 7월 20일
Thank you for taking the time to leave us feedback. We apologize for the inconvenience of the power outage during your stay. Please come back to visit us whenever you find yourself in the area, as we would love to have you stay with us again.

2/10 - 너무 별로예요

Marlo

2023년 6월에 1박 숙박함
답변 제공: OpsMan 님, 2023년 7월 20일
Thank you for taking the time to leave us feedback. Though we cannot change the past, I hope a future stay with us will be a better experience for you.

2/10 - 너무 별로예요

Sebastian

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: OpsMan 님, 2023년 6월 9일
I am sorry that you felt that your stay at our hotel was subpar. I would love to hear from you to learn the specifics of your stay so we can ensure that the issues you experienced would be isolated incidents. Please reach out the hotel at any time.

10/10 - 훌륭해요

Shomanique

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love that this property was clean, and right across the street from Walmart. Full kitchen in my room which worked out perfectly. Easy options for breakfast. I loved my stay here. Anytime I need to come to Aiken this will be my hotel of choice.
2023년 5월에 2박 숙박함
답변 제공: OpsMan 님, 2023년 6월 6일
Thank you so much Shomanique for your glowing review. I am thrilled to hear that you had such a pleasant experience at our property. We hope to see you the next time you're in the area as we would love to have you as a guest again!

8/10 - 좋아요

Shirley

별로예요: 청결 상태
2023년 4월에 2박 숙박함
답변 제공: CNM 님, 2023년 4월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay at our hotel!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Towneplace Suites team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 - 훌륭해요

Michael H.

2023년 3월에 1박 숙박함
답변 제공: CM 님, 2023년 4월 6일
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Towneplace Suites team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - 별로예요

Zeila

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
We were assigned to a room that had not been serviced. Second room was dirty, clearly the carpet had not been vacuumed for weeks. Bathroom had orange mold on tiles and faucet handles and toilet had urine residue on the seat. Room was dusty and overall disappointing. I am shocked Marriot Bonvoy would allow this facility to relate to their brand. Would never consider staying here again.
2023년 2월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2023년 2월 27일
We're sorry that your room experience did not meet your expectations for your stay. We strive to achieve a high standard of comfortability throughout the hotel, and we are so sorry that this was not achieved during the duration of your stay.Your feedback is important to us, so we appreciate you taking the time out of your busy day to provide us with this review. We can’t fix the past but you have my personal commitment to improve the quality of comfort during future stays. Until then, please accept my sincerest apologies on behalf of everyone on the Towneplace Suites team.

10/10 - 훌륭해요

Marcus

가족 여행
좋아요: 청결 상태, 객실의 편안함
Amazing!
My stay was absolutely amazingly. I will definitely be staying again.
2023년 1월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2023년 2월 27일
We're so happy to hear that you had an amazing experience with our hotel. I look forward to sharing this news with the Towneplace Suites team!

8/10 - 좋아요

Bernadette

가족 여행
over all clean. Baseboards were dirty. Sofa bed orrible, Not a real bed. Staff was awesome!
2022년 12월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2023년 2월 27일
We're sorry that your room experience did not meet your expectations for your stay. We strive to achieve a high standard of comfortability throughout the hotel, and we are so sorry that this was not achieved during the duration of your stay.Please accept my sincerest apologies on behalf of everyone on the Towneplace Suites team.

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked everything about the place!! The staff was friendly, the room was just right for us (2 older people), and breakfasts were fine. We would definitely recommend this hotel to anyone staying in the Aiken area.

10/10 - 훌륭해요

robin 님, blowing rock

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were pleasant. The breakfast was nice for a quick hotel meal. My only issue is the parking. Most of the parking is in the back of the hotel and dark. I wasn't comfortable with the parking, but the hotel and staff were great.

10/10 - 훌륭해요

Emerald

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was nice & comfortable. The staff I encountered was polite/helpful. Check in was smooth. My room was nice, clean, and included a kitchen. I didn’t stay long, but I enjoyed the breakfast and it looked like the gym area was nice as well. There were construction upgrades going on, but nothing was disturbing or unkept. I really liked the weather board near the entrance! Hand-drawn, I believe, showing the weather for the week. The area has plenty of food and shopping options, but there are quick food options for purchase near check-in.

8/10 - 좋아요

Mac

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Mark

2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Mark

가족 여행
좋아요: 청결 상태
The hotel had not received my reservation info by the time I went to check in, and they STILL have not received it as of 11:00 AM this morning! I had to book another room at the desk in order to stay in the hotel last night. I am requesting a full refund of the amount paid to Orbitz last night. Mark
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Juan carlos

좋아요: 청결 상태, 객실의 편안함
Aiken visit
The staff was friendly, very helpful, many restaurants within walking distance, the weather was very nice and the hotel was very clean
2022년 9월에 2박 숙박함

6/10 - 괜찮아요

Patrick

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was dated and not as advertised on the website.
2022년 7월에 5박 숙박함

2/10 - 너무 별로예요

holly

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The bed was a double instead of the queen that was advertised! Soup dispenser in shower was empty, toaster was broken, dirty dishes in dishwasher, no cookware, dirty coffee maker ...!
2022년 7월에 3박 숙박함

2/10 - 너무 별로예요

Pedro

가족 여행
별로예요: 청결 상태, 객실의 편안함
Terrible experience
The whole experience was terrible. We did early check in upon arrival to the room. There were pubic hairs in the tub and toilet. We complained to the front desk, they send someone to reclean and soMehow the bathroom looked worse. Staff was unhelpful and the experience was unpleasant. Don’t recommend this place
2022년 6월에 3박 숙박함

6/10 - 괜찮아요

James Edward

Too, much trouble getting checked in. Nearly 2 hours. but was not the fault of the hotel, mix-up in reservations.
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

TYLER

출장 여행
Ok but not the best
For a newer remodel this place has not been taken care of. Room was clean but everything was a little beaten up and scratched. Also fire lane turned into the parking lane. Not good
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

William

가족 여행
좋아요: 청결 상태
Not as good as last time
3rd time staying in this hotel. Service has gone downhill. 1. Breakfast is not really breakfast. They used to have fresh eggs, bacon, etc, not it is just heated up food in plastic bags. 2. They ran out of blankets — what hotel runs out of blankets? I slept on “pull out” couch, which is one of those modern sofas that fold open into a sleeping mat. It is VERY uncomfortable.
2022년 6월에 4박 숙박함

6/10 - 괜찮아요

Scott 님, Warrington

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
I have stayed here many times before COVID. There has clearly been little investment since I was last here and the place felt run down.
2022년 5월에 16박 숙박함
답변 제공: sk 님, 2022년 5월 24일
Good morning on behalf of the staff here at TownePlace Suites in Aiken we apologize for anything that made you unhappy. We value your opinion and we thank you for bringing this to our attention. We also would like to thank you for being a valued guest. Thank you for your time have a wonderful week.

6/10 - 괜찮아요

CHRISTOPHER

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Warning AC does not cool room was 75° thermostat set to 60. Usually would have left but was only there to sleep and go
2022년 5월에 2박 숙박함
답변 제공: SK 님, 2022년 5월 21일
On behalf of the staff here at TownePlace Suites in Aiken we would like to apologize for the inconvenience of the air in your room not reaching the proper temperature. We value you as a guest and we hate that you had this experience during your stay. We hope to see you again soon. Thank you for your time. Have a wonderful weekend.

2/10 - 너무 별로예요

Shaquana

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
2022년 4월에 4박 숙박함
답변 제공: sk 님, 2022년 5월 24일
On behalf of the staff here at TownePlace Suites in Aiken we would like to thank you for staying with us. We are so happy that we were able to accommodate you during your time here in Aiken. We would definitely love to have you again. Thank you for being a valued guest.

2/10 - 너무 별로예요

Hannah

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We booked this property late at night (11:00 pm) after a bad experience at another rental. We arrived at the hotel 15 minutes later and was told our Expedia reservation did not come through. We were told to wait and sometimes reservations can take over an hour and a half. The front desk person told us to take a seat and he would keep checking. We were in the lobby area that was attached to the breakfast area. We were sitting at the chairs and roaches were crawling across the tables and on chairs in the lobby! This was in the same area as their breakfast! We contacted Expedia and cancelled our reservation and this took over 30 minutes to cancel. Hotel definitely needs pest control! Can't imagine how the rooms are if this is in the lobby/breakfast area are! Come on Marriott...shame!
2022년 4월에 2박 숙박함
답변 제공: sk 님, 2022년 5월 25일
Good morning, I would like to sincerely apologize for the experience you had. Someone from our staff will get back in contact with you soon. Thank you have a wonderful day.

8/10 - 좋아요

Thomas

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was not told by Expedia that I would not be getting Marriott Pts. Housekeeping did not clean toilets and they charged me $12.00 to change sheets.
2022년 3월에 7박 숙박함

8/10 - 좋아요

Chelan

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Getting the room cleaned every third day because of covid is outdated now. There were some items that were missing in my room. Forks, and coffee. I had to go looking for these items. Without exception the entire staff was extremely helpful and friendly.
2022년 3월에 3박 숙박함

8/10 - 좋아요

VINSON

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Brittany

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2022년 3월에 2박 숙박함

8/10 - 좋아요

Wade

출장 여행, 가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 2월에 2박 숙박함

10/10 - 훌륭해요

T. L. Nicole

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
On a previous review, I stated that I have stayed at the hotel at least 9 times. However, after further review, I have actually stayed for over 16 days -spanning over the last 3 years. I travel from the Seattle, WA area to the Augusta, GA area often. Needless to say, I really like staying at this hotel. All of my stays have been quite and safe … and staff members have always been helpful, polite, and professional. The breakfast offering seems to be sufficient. Normally, amongst their offerings, my party has discovered and enjoyed small yet tasty waffles with good syrup, eggs, sausage, Greek yogurt and coffee (other items may be available). Although, I have never parked in the back parking lot the lighting appears to be decent and the area appears to be safe. I have never noticed any questionable activity or persons of particular interest on or near the property. Aiken, SC seems like an extremely safe area. Regarding COVID, prior to and currently, I always wipe down my room’s furniture, appliances, lamp switches, door hardware (locks/peep hole), cabinet & fixture knobs/handles, & TV remote with Lysol wipes and/or disinfectant sprays. I have seen at least 1 staff member wearing a surgical face mask. To date, I have never seen anyone showing signs or symptoms of illness. Perhaps more importantly, I have never become ill either during or after my stay. If you are looking for a consistently quiet and safe hotel at a great value then look no further. This is a great place to stay!
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

T. L. Nicole

연인과의 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe area, good rooms, helpful staff!
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Robin

좋아요: 청결 상태, 객실의 편안함
2022년 2월에 3박 숙박함