일광욕 테라스

워터셰드 - 전 호텔 제로 디그리스 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 553개" "
평점 8 - 좋아요. 1001개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 102개" "
평점 4 - 별로예요. 1001개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 44개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 2박 숙박함
답변 제공: Nick 님, 2019년 12월 17일
We're thrilled to know your recent experience with us was top notch. We hope to welcome you back in the future!

10/10 - 훌륭해요

Barbara 님, Kennebunk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautifully renovated hotel, with large and attractive lounge area and large rooms. Only negative was breakfast was just coffee, fruit and oatmeal
2024년 4월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 4월 23일
Dear Barbara, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

6/10 - 괜찮아요

Felipe 님, New Canaan

Industrial unpleasant
2024년 4월에 3박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 4월 23일
Dear Felipe, Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

4/10 - 별로예요

Lisa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 4월 23일
Dear Lisa, Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel offered a beautifully done rustic looking space and the staff were pleasant and helpful. We really enjoyed the onsite restaurant and the location offered many close options for other food choices. Would definitely recommend.
2024년 4월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 4월 18일
Dear Nicholas, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was charged for my room though I couldn't make it there due to weather-related incident.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Mary Ellen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
our room was very clean and comfortable! It appeared to have been just updated window treatments and furnishings! We enjoyed our stay.
2024년 4월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 4월 14일
Dear Mary Ellen, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 - 훌륭해요

Melvin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The space was beautiful and the staff was amazing!
2024년 4월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 4월 13일
Dear Melvin, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 - 좋아요

Nicole 님, brooklyn

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 4월 11일
Dear Nicole,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

6/10 - 괜찮아요

Indira

좋아요: 청결 상태, 직원 및 서비스
There was a closet that wouldn't open and another locked door. There was no ironing board in the room and the lightening wasn't that great. Otherwise clean and the staff/girl at the front desk was pleasant and helpful.
2024년 4월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 4월 11일
Dear Indira, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 - 훌륭해요

kendrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 4월 4일
Dear Kendrick, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 - 훌륭해요

gregory

아이를 동반한 가족 여행, 출장 여행
Clean and comfortable
2024년 4월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 4월 11일
Dear Gregory,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

8/10 - 좋아요

Alec

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
New and fresh. Great bed Loud late night both people and dogs.
2024년 3월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 4월 2일
Dear Alec, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

8/10 - 좋아요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were friendly and professional. Room was clean and comfortable. These are the important features for us when choosing a hotel therefore, this was a great stay! I just wish they had told us before we got there that they’re going through renovations and construction (but the place is starting to look very nice!) Also think the signage on the hotel should be lit to be more noticeable when people arrive at night.
2024년 3월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 3월 31일
Dear Sandra, Thank you for taking a moment to share your comments about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. We look forward to welcoming you back for another outstanding experience in the future!

2/10 - 너무 별로예요

Julianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
If you like thin walls.. it’s the hotel for you
2024년 3월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 3월 31일
Dear Julianne, Thank you for this feedback regarding your recent stay with us. We value your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right

8/10 - 좋아요

Ellen

2024년 3월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 4월 18일
Dear Ellen, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property.
2024년 3월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 3월 23일
Dear Michelle, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

6/10 - 괜찮아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Walls were SUPER thin, like you could hear your neighbor in the room over shuffling their feet in the bathroom kinda thing.
2024년 3월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 3월 16일
Dear Jessica,Thank you for this feedback regarding your recent stay with us. We value your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Newly renovated room was very clean, comfortable and with tasteful decor. Large bathroom perfect to share with family. Only comment is that hallway sounds/voices tended to be loud.
2024년 3월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 3월 13일
Dear Alison, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 - 훌륭해요

Krystyna

2024년 3월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 3월 31일
Dear Krystyna,Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 - 훌륭해요

Mary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although there was construction going on, it did not affect my stay. The staff was friendly, the room was clean enough and the bed was comfortable. The restaurant is amazing!
2024년 3월에 2박 숙박함
답변 제공: Yatzel G. 님, 2024년 3월 6일
Dear Mary, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was great.
2024년 2월에 1박 숙박함
답변 제공: Pia Bolanos 님, 2024년 3월 1일
Dear Jamie,Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very clean and the staff was nice. The property is under renovations and construction began before 8am and was a little noisy. Also would have been good to know that the train tracks were right behind the property.
2024년 2월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 2월 26일
Dear Lisa,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! Please accept our sincerest apologies for any inconvenience the passing train may have caused during your stay. We hope to welcome you back anytime you are visiting the area! We are happy to do our best to accommodate you in a quiet area for any future stays!

8/10 - 좋아요

Joseph

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel renovation is beautiful. Only concern is the paper thin walls. You can literally hear everything. Sound proofing at least at the room door would make for a much more enjoyable stay.
2024년 2월에 1박 숙박함
답변 제공: Yatzel G. 님, 2024년 2월 20일
Dear Joseph, Thank you for this feedback regarding your recent stay with us. We look forward to welcoming you back anytime you are visiting the area!

10/10 - 훌륭해요

jing

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big window view with outside trees。
답변 제공: Yatzel Gomez 님, 2024년 2월 4일
Dear Jing, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 - 훌륭해요

NuNu

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the view from the room (river view) and loved that the hotel room was very clean and up to date.
2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 2월 2일
Dear NuNu, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

8/10 - 좋아요

susan

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 2월 2일
Dear Susan, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area!

10/10 - 훌륭해요

Josette Raffy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a wonderful place to stay so close to Times Square
2024년 1월에 4박 숙박함
답변 제공: Aryanna Goodwin 님, 2024년 1월 30일
Dear Josette, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

4/10 - 별로예요

April

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Construction inside and outside. Was noisy with drills and banging early in the morning. Breakfast was just oatmeal to heat up in a microwave. Bathroom walls had some cracks and dark spots. Could hear the train behind hotel pass by frequently. Surrounding area not great.
2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 1월 27일
Dear April, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero degrees during your next visit to the area.

2/10 - 너무 별로예요

Joseph

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Horrible , under construction not noted on the booking page , noisy . Unfinished and not up to standards. Called the hotel and requested a refund my wife and I checked out 3 hours after checking in and left due to the noise from occupants in a room above us and the lack of completion of this hotel which was not welcoming or comforting .
2024년 1월에 1박 숙박함
답변 제공: Pia Bolanos 님, 2024년 1월 22일
Dear Joseph,This afternoon's conversation was truly a pleasure, and we extend our sincere apologies on behalf of Hotel Zero Degrees Norwalk for any inconvenience you experienced.Should you decide to give us a second chance, I personally guarantee an incredible and seamless stay during your future visit. Your satisfaction is our top priority, and we are committed to ensuring a memorable experience for you.Thank you for your understanding, and we look forward to the opportunity to make amends.

6/10 - 괜찮아요

Nathaniel

출장 여행
2024년 1월에 1박 숙박함
답변 제공: Pia Bolanos 님, 2024년 1월 22일
Dear Nathaniel,Thank you for taking a moment to share your feedback about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!

6/10 - 괜찮아요

kate

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is going to be beautiful upon completion - that's for sure The staff was kind, friendly and helpful But....the bathroom was incredibly dark. Why? I have no idea. But it would have been helpful to have some light when applying makeup. May sound trivial, or not a reason to have a wall mounted makeup mirror at least, but it's a big deterent for me.
2024년 1월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 1월 21일
Dear Kate, Thank you for taking a moment to post this review on Hotel Zero Degrees Norwalk. We appreciate your valuable feedback and apologize for the lighting in the room. Please know we have been working closely with our maintenance and housekeeping teams to identify any damaged or worn furnishings and fixtures and have them repaired or removed. Again, we apologize for the inconveniences you experienced during your visit, and we hope you will give us one more opportunity so that you can experience what's to come.

4/10 - 별로예요

Nina

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Surprised by a Construction Zone
I booked this trip for my husband's birthday getaway. We have stayed at other Hotel Zero locations and had great experiences. What we were not told is that the entire hotel is under renovation. It looked closed when we arrived. Construction is from 8am-6pm daily which was not disclosed before I booked. Lots of construction happening in the hotel, slow elevators due to workers going up and down. Not the experience we hoped for or expected.
2024년 1월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 1월 11일
Dear Nina, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions.We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay.Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero Degrees during your next visit to the area.

8/10 - 좋아요

Edward

좋아요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 1월 19일
Dear Edward, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

6/10 - 괜찮아요

Selena

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
With the renovation occurring no amenities were available, at all. I feel discounts should be provided to guest who still consider to stay. I requested a room with a view but was not accommodated. Black panels was placed near the entrance to cover the restaurant which was not appealing
2024년 1월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 1월 10일
Dear Selena, Thank you for this feedback regarding your recent stay with us. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We apologize that your room request was not fulfilled, we will be addressing this issue with our staff to ensure it does not happen again in the future.Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 - 훌륭해요

Robert

출장 여행
If thru their renovation, i always had an excellent experience staying many times . As well, the restaurant is equally excellent
2024년 1월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 1월 9일
Dear Robert, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

6/10 - 괜찮아요

Karen

좋아요: 청결 상태
OK, But Under Construction
The hotel is under construction. The aesthetics and amenities we expected for the price were lacking.
2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 1월 9일
Dear Karen, Thank you for this feedback regarding your recent stay with us. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us another opportunity to provide you with a superior stay in the future.

6/10 - 괜찮아요

Tori

연인과의 여행
별로예요: 직원 및 서비스
It was terribly bad... hallway carpet could be cleaned - Hotel being renovated. Alot of boarded up areas. Didn't give a welcoming vibe.
2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 1월 6일
Dear Tori, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room wasn’t clean, loud guests next door, tv stopped working
2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 1월 6일
Dear Sir/Madam,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. . I will surely speak with housekeeping as we pride ourselves on providing clean & comfortable accommodations for our guests. I sincerely apologize it seems we missed that mark during your visit. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon!

8/10 - 좋아요

Carla

2023년 12월에 1박 숙박함
답변 제공: Pia Bolanos 님, 2024년 1월 22일
Dear Carla,Thank you for taking a moment to share your feedback about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!

6/10 - 괜찮아요

Lynette

2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 1월 6일
Dear Lynette, Thank you for taking a moment to review your recent visit to Hotel Zero Degrees Norwalk. We hope to welcome you back anytime you are visiting the area.

8/10 - 좋아요

Tiffany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Convenient location off of the Merritt. Staff is very friendly. Bar and restaurant staff very helpful. Food was fantastic. Downside was the hotel is under renovations and rooms are very noisy. Can hear every little thing.
2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 1월 2일
Dear Tiffany, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area! We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions.

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel Zero exceeded our expectations
2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 1월 2일
Dear William, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2024년 2월 2일
Dear Michelle, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

10/10 - 훌륭해요

Eunice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The terrace u set repair but the hotel was nice enough that I’d like to go back and see the work done. Cozy lobby and nice view to the outside
답변 제공: Yatzel Gomez 님, 2024년 2월 2일
Dear Eunice, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 - 좋아요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is under construction. Despite that, the room was clean. Extremely convenient to the Merritt Parkway. Would stay again.
2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2023년 12월 30일
Dear Shannon, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

2/10 - 너무 별로예요

nansi

Dirty under construction bed was Awful!!!
2023년 12월에 4박 숙박함
답변 제공: Yatzel Gomez 님, 2023년 12월 27일
Dear Nansi, Thank you for taking a moment to post this review on Hotel Zero Degrees Norwalk. We appreciate your valuable feedback and apologize for your poor experience.We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay. Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero Degrees during your next visit to the area.

2/10 - 너무 별로예요

Jenna

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
been staying in the hotel for years as we travel from Nantucket to the Phildelphia area and use this hotel as a stopover. They are renovating the hotel which is great but the room we stayed in was so bad. the bed was worn out and I could feel the springs. The duvet was dirty, full of other peoples hairs and the room was in pretty bad shape. i love this hotel for the proximity and being next to a stream. but hey Managers you don't seem to care about your customers who are still coming to stay after all these years.
2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2023년 12월 23일
Dear Jenna, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We hope you will give us another opportunity to provide you with a superior stay in the future, perhaps, after renovations are complete, so that you can experience what's to come. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right. Once again, we apologize for any inconvenience caused, and we thank you for choosing our hotel for your stay.

2/10 - 너무 별로예요

Meghan

2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2023년 12월 22일
Dear Meghan,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We always strive to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

8/10 - 좋아요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Yatzel Gomez 님, 2023년 12월 19일
Dear Stephanie, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!