대용량 냉장고, 전자레인지, 쿡탑, 식기 세척기

레지던스 인 바이 메리어트 올랜도 레이크 부에나비스타 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 471개" "
평점 8 - 좋아요. 1001개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 144개" "
평점 4 - 별로예요. 1001개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 86개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

ANGELA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve never stayed at a property like this. This was amazing. You could not hear anybody outside the hotel room. The pool was awesome. The room was great. The breakfast was good too. Everything was amazing. I won’t be staying there again if I am ever down in Florida.
2024년 4월에 6박 숙박함
답변 제공: Front Desk 님, 2024년 4월 21일
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. It is our priority to accommodate our guests with the best amenities possible and we are delighted to know that we exceeded your expectations.

8/10 - 좋아요

Joey-Ann

가족 여행
좋아요: 직원 및 서비스
The property is definitely due for some updating however overall staff was friendly responded to any requests. Rooms are big and reasonably priced. Small hotel so not packed with people. Loved the pool and court yard. Breakfast was good. Great staff
2024년 4월에 6박 숙박함
답변 제공: Front Desk 님, 2024년 4월 21일
, I would like to thank you for such glowing remarks about our dedicated staff. We all take the hospitality and warmth we provide very seriously! It is truly wonderful to hear you share your appreciation. We always strive to have a positive influence on your time with us. Our team is truly the best! We would relish the opportunity to have you visit again.

8/10 - 좋아요

Kristin Hannum

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Pool is only open from 9-9pm which after spending the day at the parks is not convenient. Each day we returned the pool was closing and our family didn’t get to swim which was a key point in choosing this hotel. Also the suites need to be repaired and updated. The drawer fronts and door knobs were all falling off in our suite. My son was cut in the exposed screws. I notified the front desk and asked to have them repaired but they weren’t.
2024년 4월에 4박 숙박함
답변 제공: Anthony 님, 2024년 4월 18일
Thank you for providing us feedback from your time at our hotel. We're disappointed to hear your stay at our property has not been to your expectations.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay.
2024년 4월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 4월 17일
Thank you for sending us your feedback!

10/10 - 훌륭해요

Miguel Ángel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and place
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 16일
Thank you for sending us your feedback!

10/10 - 훌륭해요

Chad

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was surprised by how decent this place was for the price. I stayed there last minute before going to my Disney resort but it could have been better to just stay there the whole week.
2024년 4월에 1박 숙박함
답변 제공: Anthony 님, 2024년 4월 11일
Dear Chad, Thank you for choosing Residence Inn Orlando Lake Buena Vista! We're glad our clean rooms impressed you and that your overall stay was pleasant. The next time you're in town, please come back to see us.

10/10 - 훌륭해요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a Pure room with kitchen and king bed which felt fresh and spacious. Paying extra to park and late checkout was very worth it. No noise issues despite being right next to the elevator. Staff are very kind as well
2024년 4월에 1박 숙박함
답변 제공: Anthony 님, 2024년 4월 11일
Dear Adrian, Thank you for choosing Residence Inn Orlando Lake Buena Vista! We're glad our clean rooms impressed you and that your overall stay was pleasant. The next time you're in town, please come back to see us.

8/10 - 좋아요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed this hotel and the breakfast was very good everyday we stay there and my daugther really enjoyed the pool. Yes we will be coming back.
2024년 4월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 4월 11일
Thank you for sending us your feedback and we look forward to seeing you again soon on your next visit to Orlando.

4/10 - 별로예요

Carlos

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Nothing
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 5일
Thank you for sending us your feedback!

6/10 - 괜찮아요

Nancy

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The interior of this hotel has seen better days with one of the only positive aspects being the outdoor pool area. We had to go down to the front desk at 11:30 pm due to noise from the room above, it did not seem like they had any soundproofing. Many other hotel choices in the area, would recommend skipping this one.
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 4월 5일
Thank you for giving us your feedback of your recent stay at our property. We are sorry to hear that you had an unpleasant experience during your stay with us. It is our priority to accommodate our guests as much as possible. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

6/10 - 괜찮아요

Diamond

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location and decent free breakfast. But $225 plus a nightly $27 parking fee when the basic expectations are not up to par is disappointing. If you’re looking for the bang for your buck, seek other options.
2024년 3월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 4월 5일
Thank you for providing such valuable feedback about your recent stay with us. Your opinions and feedback are important to our success. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property.

6/10 - 괜찮아요

Yolanda 님, Newport

별로예요: 청결 상태
Bathroom was dirty
2024년 3월에 5박 숙박함
답변 제공: Front Desk 님, 2024년 4월 5일
Thank you for sending us your feedback!

6/10 - 괜찮아요

Christian A

2024년 3월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 4월 5일
Thank you for sending us your feedback!

6/10 - 괜찮아요

Sara 님, Kentwood

2024년 3월에 2박 숙박함
답변 제공: Front desk 님, 2024년 4월 21일
Thanks for staying with us. We appreciate your feedback!

4/10 - 별로예요

Raymond

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Overcharged upon checkout for drinks purchased. Hotel has huge charge of $26/day for parking not stated in the clear when booking.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Raymond,Thank you for sharing your experience with us. We're disappointed to learn about your concerns regarding charges. Transparency is a priority for us, and on the third-party site you used to book your stay, we do have information regarding parking listed under Property Amenities. If you would also like us to look into the drink charges, please reach out to us offline, and we will be happy to research the matter. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.

6/10 - 괜찮아요

Kelly

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 4월 5일
Thank you for sending us your feedback!

2/10 - 너무 별로예요

chaitanya

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beware, $26 per night parking. Very old dated property, musty smell in hallways, rooms. TVs are from 90s and the one in living room doesn’t work. The young lady and guy in morning shift and do NOT acknowledge when you go to talk (they basically glance and ignore) Overall a third rate hotel (also if you are a bonvoy gold, they don’t honor free upgrade as they claim always full!)
2024년 3월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Chaitanya,It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is essential, as it helps us ensure we're doing the best possible job for our valued guests. Thank you for your review, and we hope you'll give us another chance to change your perceptions next time you're in Orlando.

10/10 - 훌륭해요

Darryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thumbs up
2024년 3월에 1박 숙박함
답변 제공: anthony 님, 2024년 3월 23일
Dear Darryl, Thank you for choosing Residence Inn Orlando Lake Buena Vista to host your visit. We trust that you rested well with us, and we hope to be your first choice for accommodations in the future.

6/10 - 괜찮아요

Joanne

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Suite for 6 people has dishes for 4 people, suite are very small, no soap at sink, towels for 4.
2024년 3월에 1박 숙박함
답변 제공: Anthony 님, 2024년 3월 18일
Thank you for providing us feedback from your time at our hotel. We're disappointed to hear your stay at our property has not been to your expectations.

8/10 - 좋아요

Lovelien Anything

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love our rooms,
2024년 3월에 1박 숙박함
답변 제공: Anthony 님, 2024년 3월 18일
Thank you for sending us feedback!

8/10 - 좋아요

Belinda

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good, only the room cleanliness needs improvement, specially the bathroom's.
2024년 3월에 6박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Belinda,We're so happy to know that you had a great time with us overall! Your feedback regarding the cleanliness of our accommodations will be discussed internally and we'll make improvements where necessary. Please consider joining us again soon!

10/10 - 훌륭해요

Melody

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff, the suit was perfect and clean, breakfast was also good
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Melody,Thank you so much for choosing to stay with us at Residence Inn Orlando Lake Buena Vista. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our pristine accommodations and delicious breakfast were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Carlee

👍
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Carlee, It was a delight to welcome you to Residence Inn Orlando Lake Buena Vista during your recent visit. We're glad to know that you had an overall enjoyable experience. Thank you for your five-star review, and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

KAZUHIRO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very kind stuffes
2024년 2월에 7박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Kazuhiro,It is wonderful to see that we have earned a perfect rating. Thank you for choosing Residence Inn Orlando Lake Buena Vista to host your visit. We trust that you rested well with us, and we hope to be your first choice for accommodations in the future.

4/10 - 별로예요

Larry

가족 여행
Surcharge for parking 30 a day
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Larry,Thanks so much for your feedback. We're sorry to hear about your disappointment with our parking fees. While we kindly assure you these fees are in line with our market, we're grateful for your comments. It would be an honor to host you again anytime.

10/10 - 훌륭해요

Indhira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location, near to everything. The rooms were nice.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Indhira,Thank you for taking the time to leave us a review. We are thrilled to know you enjoyed your stay with us. We hope to see you again soon at Residence Inn Orlando Lake Buena Vista.

10/10 - 훌륭해요

SARINA 님, WATER MILL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Amanda 님, 2024년 3월 14일
Thank you for sending us feedback!

10/10 - 훌륭해요

Georgina

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked it, got the room with two queens and a sofa/bed(very thin mattress ). Room was clean, plenty of room, enough parking(extra fee), and a safe area. Kids liked the pool at the end of Feb. I was there for 5 nights, breakfast was boring, eggs with pork sausage or Canadian turkey, of course Mickey waffles, cereal. The laundry room definitely needs improvement, appliances do not work, very inconvenient. The front receptionist were friendly and very useful. Room service was great, it gets clean every two days. Got my theme parks tickets from there as well. Shuttle to parks were easier.
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Georgina,We're only happy when you are! Thank you very much for highlighting everything you enjoyed about your time at Residence Inn Orlando Lake Buena Vista. We also appreciate you noting some areas of opportunity so we can continue to get even better. We can't wait to welcome you back!

4/10 - 별로예요

Lizabeth

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was dirty, the bathroom and kitchen floors.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Lizabeth,Thank you for taking a moment to share your thoughts with us, we appreciate your recent feedback on our property. It saddens us to hear that we were not able to meet all of your expectations. Our staff strives to ensure all of our guests have a comfortable stay and are always available to help in any way they can. We will discuss your critiques with our housekeeping staff to ensure that your experience does not occur again. We hope you will consider staying with us again as we know we can provide you with the stay you expect and deserve.

6/10 - 괜찮아요

monica

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Everytime I visit Orlando, me and my family stay in this hotel. We really love the location, and until this time we have had an exceptional experience. However this time, first of all, the day after we arrived, our room wasn’t cleaned at all, then the day after that the cleaning lady was RUDE, she practically threw us out of the room because it was time to do room service, then when we got back she literally left me 2 dirty towels placed as if they where clean, and barely put anything in its place. The breakfast choice seemed more limited and then your parking fees, OVER THE TOP EXPENSIVE. Other than that, the reception staff was really nice.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Monica,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we sincerely regret your disappointment with your most recent experience. Your feedback will be shared with our team to ensure our high standards of cleanliness and hospitality are being met. Please know in regards to our parking fee that we work to maintain pricing similar to the surrounding area. It was a pleasure having you here, and we hope to welcome you back in the future for the seamless experience you expect and deserve.

10/10 - 훌륭해요

Georgina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, quite, family friendly.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Georgina,Thank you for the perfect rating. Our team will be delighted that you appreciated our high standards of cleanliness, quietness, and family-friendly environment. It was a pleasure to have you as a guest, and we look forward to welcoming you back.

6/10 - 괜찮아요

luisa

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Luisa, thank you for taking the time to rate your stay. We understand that each guest's experience is unique and we're continually striving to enhance our offerings. We hope to have the chance to welcome you back.

10/10 - 훌륭해요

Elena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Elena, thank you for your five-star Expedia review. We're delighted to hear that you enjoyed your stay at Residence Inn Orlando Lake Buena Vista. We hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

Dana

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Happy with this facility! The only complaint is that my husband and daughter got stuck between a hotel door and pool gate. His key would not work on the door and the pool gate was locked. Thankfully he had his phone and was able to call the front desk. After 15 minutes of waiting for someone to rescue them, he called again and asked why no one had come. Staff said they were trying to locate the pool gate key. Staff could have let them back into the hotel…. Odd. Finally a concerned patron saw them stranded and came out to let them in.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Dana, it's wonderful to hear that you were generally pleased with your stay at Residence Inn Orlando Lake Buena Vista. However, it is unfortunate to learn about the unexpected mishap with the door and pool gate situation. Ensuring the accessibility of our facilities is a priority, and our team members are usually swift to assist in such situations. Your patience during this incident is greatly appreciated and we sincerely apologize for any inconvenience experienced. Rest assured, we're taking your feedback on board to enhance our services. We look forward to welcoming you back for a seamless experience next time.

4/10 - 별로예요

Christopher

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
people drinking in pool areas using profane language while supplied alcohol by marriot staff. Police called. Trouble in paradise. Many guests affected by this group from talking with other guests.there is a high parking fee PER NIGHT that they don’t tell you about until you’ve already paid it. Hotel in desperate need of refurbishment. Not at all like most residence inns. Staff were ok. Charged meextra for early check in when my wife was sick only to find BOTH tvs verse out of order. Maintenance bothered my sick wife theee or four times without fixing either Tv and remotes didn’t work either. Was difficult to communicate with maintenance staff who didn’t seem to work for the hotel? Was wierd. ( they still using dish tv network) it) was like a bad dream. Don’t do it. Go elsewhere.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Christopher, it's clear that your recent experience didn't meet your expectations, which is unfortunate. Incidents regarding inappropriate behavior near the pool area are taken seriously; any disturbances caused by other guests are deeply regrettable. We also strive to provide an open and transparent approach regarding any extra costs like parking.Acknowledging your thoughts about the need for updates to the property, continuous improvement of our facilities is indeed a priority. It's regrettable that some of our services, including the early check-in and television functionality, didn't reach the level of quality expected. The disturbances caused by the maintenance visits were unintended and it's crucial that our guests can communicate effectively with all colleagues.Thank you for bringing up these points. We will ensure that we use this feedback as part of our ongoing commitment to offering the best guest experience possible. We hope you might consider giving us another chance in the future to better serve you.

8/10 - 좋아요

Bridget

좋아요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 15일
Bridget, thank you for choosing to stay at the Residence Inn Orlando Lake Buena Vista. We're pleased to know that your stay met your expectations. We hope to see you again in the future for an even more satisfying experience.

8/10 - 좋아요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Thank you for taking the time to share your review with us, Edward!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Residence Inn Orlando Lake Buena Vista.

2/10 - 너무 별로예요

Amjad

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My reservation was pre paid with Expedia but they still charged me the full amount and did not know how to credit my credit card . Did go to reception many times and tried to talk to manager but I was told no manger available .Also no house keeping was provided during my stay . Rooms are run down and not very clean .
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Amjad, it's distressing to hear about the problems with your reservation and the lack of rectification by the team members. Our guests' financial dealings are vital. It's equally concerning to hear that the cleanliness and maintenance of your room fell short of expectations. It is our aim to provide excellent, clean accommodations and attentive service. Your feedback will be certainly addressed, and we hope we can demonstrate our true hospitality on a future occasion.

6/10 - 괜찮아요

Amol

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Thank you for sharing, Amol.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

4/10 - 별로예요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The biggest thing was our bathtub was ankle high water when taking a shower and the carpet needed replaced. Otherwise very nice
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
James, it's disappointing to hear that your stay was less than perfect due to bathroom plumbing issues and aspects of the room's upkeep. We aim to provide a flawless experience, but it seems we fell short this time. We value your feedback and assure you that improvements are being considered. On a brighter note, we're glad to hear you found the remainder of your stay to be pleasant. We hope you would give us another chance to better serve you in the future.

10/10 - 훌륭해요

Josue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and helpful and it amazing
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Josue, it's wonderful to hear your feedback about the positive experiences you had at Residence Inn Orlando Lake Buena Vista. We're delighted our team members were welcoming and resourceful, contributing to your enjoyment. Thank you for your Expedia review, and we look forward to welcoming you again soon.

4/10 - 별로예요

neit

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Did not like the smell of room
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Neit, it's unfortunate to learn that certain aspects didn't meet your expectations during your stay. We take your comments about the room aroma seriously and will investigate further to ensure we improve. Your feedback is crucial in helping us enhance our guest experience. We hope you would reconsider visiting us again for an improved experience.

6/10 - 괜찮아요

Nicole

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is in serious need of an update!! I was very surprised as I’ve only had great experiences with Residence Inn hotels. The breakfast is very basic with limited options. No healthy options as advertised. No fruit offered for the first 4 days and then they provided some bananas only. Half the waffle machines were broken with only 2 working creating long queues. They take away the few seeds and grains they offer on a weekend as apparently it’s hotel policy which is strange. Most of the laundries were unusable, broken dryers and washers on every level. The spa was out of order for part of our stay. The staff on the front desk are friendly but really need to learn the local area. They couldn’t point us in the direction of restaurants etc.and told us they weren’t from around the area. What is good: The theme park shuttles are convenient and the rooms are a good size with kitchens.
2024년 1월에 12박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Nicole, thank you for sharing your experience. We're sorry to hear of the issues you encountered during your stay, particularly related to the breakfast, the state of the amenities, and local knowledge of our front desk. While your feedback on the theme park shuttles and room size is appreciated, we realize there is room for improvement. Your observations are invaluable to us as we strive to enhance our guest experience. Rest assured, we're addressing your comments with our team members with a view to improving the service we provide.

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Greatly having full kitchen, room's are spacious and the cooked breakfasts included are a money saver.
2024년 1월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Lisa, thank you for sharing your positive experience at Residence Inn Orlando Lake Buena Vista. It's wonderful to hear that you appreciated our well-equipped kitchens and roomy accommodations. Also, our complimentary breakfast is indeed a popular feature among our guests, and we're glad it added value to your stay. We look forward to welcoming you back for your next visit.

2/10 - 너무 별로예요

Zachary

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was moldy and dirty. We left and booked elsewhere.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Zachary, your experience is regrettable. It's disheartening to hear you encountered cleanliness challenges. We're committed to offering a comfortable and clean environment to all our guests. Your feedback will help us focus on areas of improvement. Thank you for bringing this to our attention.

10/10 - 훌륭해요

helle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Thanks for the perfect rating, Helle!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn Orlando Lake Buena Vista.

6/10 - 괜찮아요

Paul Thomas 님, puyallup

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We stayed here for a week. Property on the outside and main lobby area was up-to-date well maintained. Rooms are just a little outdated but for the price was good. They offered breakfast every morning which was nice and a money saver. Transportation to and from the theme parks were available with a schedule everyday. Overall had a good experience staying here and nothing out of the ordinary happened. Staff was helpful and always available even when we checked out at 330am. Thank you very much for the enjoyable experience.
2024년 1월에 5박 숙박함
답변 제공: Anthony 님, 2024년 3월 16일
Thank you for contacting us and providing feedback regarding your stay at our hotel. Upon reading your feedback, we apologize that you have not been happy with your experience in the room. Please know that we have passed along your comments to the appropriate party. We do appreciate the feedback.

6/10 - 괜찮아요

Akshay 님, Bloomington

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
Didn't like the interiors of the hotel looks shady and dark to me.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Akshay, thank you for your feedback. We're sorry to hear that the aesthetics of the venue didn't meet your expectations. It is our continuous endeavor to create comfortable and inviting spaces for our guests. We hope to have an opportunity to serve you better in the future.

8/10 - 좋아요

WARREN

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Thank you for taking the time to leave us a 4/5 rating, Warren!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Residence Inn Orlando Lake Buena Vista.

6/10 - 괜찮아요

Eliana V A

좋아요: 직원 및 서비스, 객실의 편안함
2024년 1월에 12박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Eliana V A, we appreciate you taking the time to rate your stay at Residence Inn Orlando Lake Buena Vista. We would like to know more about your experience to better meet your expectations next time. Please feel free to share any specific feedback you might have. We hope to welcome you back in the future.