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스테이브리지 스위트 - 루이빌 - 이스트, IHG 호텔 여행 후기

3 out of 5
스테이브리지 스위트 - 루이빌 - 이스트, IHG 호텔
11711 Gateworth Way, Louisville, KY

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 440개 이용 후기 중 224개" "
평점 8 - 좋아요. 440개 이용 후기 중 92개" "
평점 6 - 괜찮아요. 440개 이용 후기 중 49개" "
평점 4 - 별로예요. 440개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 440개 이용 후기 중 34개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

Thomas

별로예요: 직원 및 서비스
2024년 4월에 4박 숙박함

8/10 - 좋아요

Dion

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are kind of dated and cheap looking. It works but not the nicest place you can stay. It's not gross, just seems like they aren't really trying anymore.
2024년 4월에 1박 숙박함

4/10 - 별로예요

DANIELLE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Expedia selected any room vs room we thought we selected and did not include fee for parking which was not clearly stated and a surprise upon arrival overall worked out just seemed little misleading
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

marla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
loved having full size refridge , micro wave, little stove, dishwasher, sofa ect. would not hesitate to stay at a Staybridge hotel again. The breakfast was also very good !
2024년 3월에 2박 숙박함
답변 제공: BW 님, 2024년 4월 3일
Thank you for providing feedback we look forward to seeing you again in the future.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very nice and accommodating.
2024년 3월에 2박 숙박함
답변 제공: BW 님, 2024년 4월 3일
Thank you for providing feedback we look forward to seeing you again in the future.

8/10 - 좋아요

Annette

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This day was good. The room was clean, but the bed was very uncomfortable.
2024년 3월에 1박 숙박함
답변 제공: BW 님, 2024년 4월 3일
Thank you for providing feedback we look forward to seeing you again in the future.

10/10 - 훌륭해요

Jessica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was VERY impressed with not only the customer service,but the room and accommodations that came with it! Oh! And the breakfast spread was phenomenal!
2024년 3월에 2박 숙박함
답변 제공: BW 님, 2024년 4월 3일
Thank you for providing feedback we look forward to seeing you again in the future.

10/10 - 훌륭해요

Gwen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are amazing and went out of their way to help us in any way possible. Accommodating, friendly and greatl with the dogs. Thank you
2024년 3월에 4박 숙박함
답변 제공: BW 님, 2024년 3월 18일
Thank you for providing feedback we look forward to seeing you again in the future.

10/10 - 훌륭해요

Vicki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: BW 님, 2024년 4월 3일
Thank you for providing feedback we look forward to seeing you again in the future.

10/10 - 훌륭해요

Paula

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ameneties
2024년 2월에 1박 숙박함
답변 제공: BW 님, 2024년 2월 27일
Thanks for providing feedback we look forward to seeing you again in the future.

10/10 - 훌륭해요

Andrés

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buen hotel está bien limpio y cómodo estuvimos 3 noches y nos gustó mucho el lugar
2024년 2월에 3박 숙박함
답변 제공: BW 님, 2024년 2월 27일
Thanks for providing feedback we look forward to seeing you again in the future.

2/10 - 너무 별로예요

Linda

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Too many Stinkbugs alive in my room and I was told I had to live with the problem because there was nothing that they could do about it. My granddaughter was terrified of the bugs
2024년 2월에 3박 숙박함
답변 제공: BW 님, 2024년 2월 27일
Thanks for providing feedback we look forward to seeing you again in the future.

10/10 - 훌륭해요

Gabriella

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The woman who worked at the front desk was very professional and friendly. The room was clean and smelled good. The nice woman who was making breakfast greeted every guest with a good morning.
2024년 2월에 1박 숙박함
답변 제공: BW 님, 2024년 2월 27일
Thanks for providing feedback we look forward to seeing you again in the future.

2/10 - 너무 별로예요

Jamie

2024년 2월에 1박 숙박함
답변 제공: BW 님, 2024년 4월 3일
Thank you for providing feedback we look forward to seeing you again in the future.

8/10 - 좋아요

Mariano

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
A bit small and outdated, stayed one night so it wasn’t too bad
2024년 2월에 1박 숙박함
답변 제공: BW 님, 2024년 2월 19일
Thank you for providing your feedback we look forward to seeing you again soon.

10/10 - 훌륭해요

Ricarda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exelente servicio
2024년 2월에 1박 숙박함
답변 제공: BW 님, 2024년 2월 19일
Thank you for providing your feedback we look forward to seeing you again soon.

10/10 - 훌륭해요

Melody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the layout ot the rooms and the ameneties. It was comfortable and well taken care of.
2024년 1월에 5박 숙박함
답변 제공: BW 님, 2024년 2월 19일
Thank you for providing your feedback we look forward to seeing you again soon.

8/10 - 좋아요

Dwain

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet
2024년 1월에 3박 숙박함
답변 제공: BW 님, 2024년 1월 31일
Thank you for staying with us and providing feedback.

8/10 - 좋아요

Renee

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: BW 님, 2024년 1월 31일
Thank you for staying with us and providing feedback.

10/10 - 훌륭해요

Michael

2023년 12월에 4박 숙박함
답변 제공: BW 님, 2024년 1월 31일
Thank you for staying with us and providing feedback.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: BW 님, 2024년 1월 31일
Thank you for staying with us and providing feedback.

10/10 - 훌륭해요

Frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: BW 님, 2024년 1월 31일
Thank you for staying with us and providing feedback.

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My twin boys and I enjoyed our stay. We were in town for Junior Olympics. The hotel was central to a lot of food places. Breakfast was great each morning. We were welcomed by fresh peanut cookies.
2023년 12월에 3박 숙박함
답변 제공: BW 님, 2024년 1월 31일
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8/10 - 좋아요

william

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really Nice Place
My overall experience was really good, i only have a few gripe’s about my stay. First of all i didn’t really like the fact that there was a $100 dollar accidental fee although refundable sometimes my bank sees things like that and want to hit me with overdraft fees on the account that i don’t like keeping money in my checking account because of fraud. Only keep just enough for things like this and purchases here and there. I also wasn’t to fond of the fact that even though i stated that i was disabled my room was upstairs and really far away from the front desk. Even with an elevator ride i had a long walk, the front desk worker said i could park around back and id be much closer (which i was) but then i had to walk up two flights of steps! So i was kind of in a d*mmed if i do d*mmed if i didn’t situation. With all that being said there was a lot to choose from at breakfasts but the quality of some foods were not so good but i still enjoyed somethings. The dinning room wasn’t very spacious there was very little room to sit with my family to enjoy our food. Actually the whole area (breakfast bar included) was not very spacious, all of us kinda just rubbed elbows at times. But all in all my stay at the hotel was very pleasant after i got past those little issues!
2023년 12월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 31일
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6/10 - 괜찮아요

Keimisha

연인과의 여행
For the most part it was okay. Check in was smooth. You had to slam the door for it to shut all the way. There were dead bugs in the light fixture in the ceiling. The shower/faucet was broken. We stopped by the front desk before going out, was told it would be fixed or other arrangements would be made. When we returned, it was not fixed. A new front desk person did not see a work order or a not from the previous person and not sure what she could do. Luckily the maintenance person was on the property and could fix it. Was just a big inconvenience.
2023년 12월에 2박 숙박함
답변 제공: BW 님, 2023년 12월 5일
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6/10 - 괜찮아요

John

2023년 11월에 3박 숙박함
답변 제공: BW 님, 2023년 12월 4일
Thank you for staying with us and providing feedback. We look forward to seeing you in the future.

10/10 - 훌륭해요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my first time staying here but I will definitely book future stays. They had fresh baked cookies upon arrival, fire in the fireplace, the dining area was decorated for Christmas. Mon-We’d they do an evening social with a hot snack and drinks. The room was perfect, I travel with small children and having a full kitchen was exactly what we need. Drawers in the bathroom vanity so you can actually put your stuff away (we were staying for a week), plus a usable closet! The staff was so friendly.
2023년 11월에 1박 숙박함
답변 제공: BW 님, 2023년 11월 28일
Thank you for staying with us we appreciate your feedback and look forward to seeing you again in the future.

6/10 - 괜찮아요

Chavon

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was extremely dusty the rug had a red stain on it the fridge had hair on the inside
2023년 11월에 1박 숙박함
답변 제공: BW 님, 2023년 11월 28일
Thank you for staying with us we appreciate your feedback and look forward to seeing you again in the future.

10/10 - 훌륭해요

William

2023년 11월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 31일
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10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was fabulous!
2023년 11월에 1박 숙박함
답변 제공: BW 님, 2023년 11월 20일
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10/10 - 훌륭해요

Erik

2023년 11월에 2박 숙박함
답변 제공: BW 님, 2023년 11월 20일
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8/10 - 좋아요

Bethany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property for the price. Breakfast was decent with multiple options to choose from. Staff was very friendly and accommodating.
2023년 11월에 4박 숙박함
답변 제공: BW 님, 2023년 11월 20일
We appreciate your feedback and look forward to seeing you again soon.

4/10 - 별로예요

Angelique

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff were very professional and personable, friendly. The room was terrible, located next the lobby near the stairs and ice machine; first floor with windows facing the front of the hotel parking lot. Noisy. Our room door was often pulled on at all hours as if to be mistaken for some sort of service door. The room had old carpet that was pulling in places, the ceiling was peeling in the bathroom, the shower tub was also peeling. We paid full price; not inexpensive. The carpet and couch looked like they needed a good, deep cleaning or replacement. The kitchenette was clean and our bed linens were clean and decently comfortable. We were given limited towels. Unfortunately, our room was very disappointing for the price point.
2023년 11월에 3박 숙박함
답변 제공: BW 님, 2023년 11월 28일
Thank you for staying with us we appreciate your feedback and look forward to seeing you again in the future.

6/10 - 괜찮아요

TERRY

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs improvement
I like having clean towels every day shouldn’t have to ask for them like my beds made and trash empty
2023년 11월에 3박 숙박함
답변 제공: BW 님, 2023년 11월 20일
We appreciate your feedback and look forward to seeing you again soon.

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and neat, a great place to stay, and nice to have a room with a kitchenette!
2023년 11월에 2박 숙박함
답변 제공: BW 님, 2023년 11월 20일
We appreciate your feedback and look forward to seeing you again soon.

4/10 - 별로예요

Delivery

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
room was dirty
2023년 10월에 8박 숙박함
답변 제공: BW 님, 2023년 11월 20일
We appreciate your feedback and look forward to seeing you again soon.

6/10 - 괜찮아요

Carrie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
No hot water at certain times
They shut the hot water off after check out time and don"t turn it back on due to a boiler leak from 3-5 pm. We needed the shower at 3 pm for an event. We were unable to shower.
2023년 10월에 1박 숙박함
답변 제공: BW 님, 2023년 11월 20일
We appreciate your feedback and look forward to seeing you again soon.

10/10 - 훌륭해요

Rita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: BW 님, 2023년 11월 20일
We appreciate your feedback and look forward to seeing you again soon.

6/10 - 괜찮아요

Renee

2023년 10월에 4박 숙박함
답변 제공: BW 님, 2023년 11월 20일
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10/10 - 훌륭해요

Kay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: BW 님, 2023년 11월 20일
We appreciate your feedback and look forward to seeing you again soon.

4/10 - 별로예요

Susan

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Numerous issues
Three night stay for three people. I booked a suite for my two sisters and myself. We were visiting family in Louisville. There was a queen that my sisters shared. The pull out was twin sized even though it. Was advertised as double. There was no bedding, pillow, sheets or blanket. I called before leaving for dinner with family. Asked that it be brought while I was at dinner. Nothing there when I got back after 9:00. Went to desk and was told they forgot. It was cold that night but thermostat was locked and could only get AC. Next day maintenance came and unlocked it. Friday night after we returned from family event, the door handle fell off and we were stuck inside room. Called desk several times but phone didn't work. Person couldn't hear me. Finally reached someone. They came down and got us out. Maintenance came hours later to fix it. No one came to empty trash or leave clean towels. The kitchen floor was sticky upon our arrival. I found housekeeping and paid her $10. To empty trash,leave towels and mop. I think the worst of all this was being stuck in the room with no way out. The pull out was not comfortable. Maintenance who fixed the door asked to check bathroom. Toilet in the room above broke. It had leaked into our ceiling but wasn't dripping. He just wanted to make sure.
2023년 10월에 3박 숙박함
답변 제공: BW 님, 2023년 10월 19일
Thank you for staying with us wee look forward to seeing you again soon.

10/10 - 훌륭해요

Doug

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was nice
Not happy about paying for parking. Was not made aware of parking expence untill we checked in. Poor check in parking for temporary park for check in. Other than that it was perfect...
2023년 10월에 1박 숙박함
답변 제공: BW 님, 2023년 10월 9일
Thank you for staying with us we look forward to seeing you again in the future.

8/10 - 좋아요

Isaiah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: BW 님, 2023년 10월 9일
Thank you for staying with us we look forward to seeing you again in the future.

10/10 - 훌륭해요

Johanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean, spacious room
2023년 9월에 1박 숙박함
답변 제공: BW 님, 2023년 10월 9일
Thank you for staying with us we look forward to seeing you again in the future.

2/10 - 너무 별로예요

Jenna

2023년 9월에 2박 숙박함
답변 제공: BW 님, 2023년 10월 19일
Thank you for staying with us wee look forward to seeing you again soon.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 9월에 7박 숙박함
답변 제공: BW 님, 2023년 10월 9일
Thank you for staying with us we look forward to seeing you again in the future.

10/10 - 훌륭해요

Robbie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
All
2023년 9월에 2박 숙박함
답변 제공: BW 님, 2023년 10월 9일
Thank you for staying with us we look forward to seeing you again in the future.

2/10 - 너무 별로예요

Keaton

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: BW 님, 2023년 10월 9일
Thank you for staying with us we look forward to seeing you again in the future.

10/10 - 훌륭해요

Darnetta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

4/10 - 별로예요

Krystal

2023년 7월에 3박 숙박함