Dear Guest,Your recent score has caught our attention. We are sincerely sorry to see that you have given us a low rating. At Hotel Hilton Dresden, we are dedicated to providing our guests with an exceptional experience and it is quite disheartening to learn that we may have fallen short of this during your stay.While we understand that we may not have met your expectations this time, our commitment to constant improvement is unwavering. Our team is always striving to better understand our guests' needs and to refine our services accordingly. We truly value feedback and see it as an opportunity for growth. While we cannot change the past, we can definitely learn from it and work towards enhancing the future experiences of our guests.Please do consider staying with us again. We would love to provide you with a superior experience that truly represents the level of service we aim to deliver at Hilton Dresden.Kind regards,Denise WenckerHilton Dresden Team

Dear Guest, We are truly grateful for your generous rating of 8 out of 10 for our hotel. It is a pleasure to learn that you found our services and facilities to be worth such a high score. At Hotel Hilton Dresden, we are committed to providing our guests with an exceptional stay and your rating reflects just that. We believe in creating a comfortable and memorable experience for each one of our guests and we are glad to know that we were able to meet your expectations.We always strive to further enhance our services and your rating motivates us to do so. It would be a pleasure to have more details about your stay so we can learn from your experiences and continue to improve.We hope to have the opportunity to welcome you back to the Hotel Hilton Dresden in the near future for an even better experience.Kind regards,Denise WenckerHilton Hotel Dresden

Dear eunyoung,Firstly, allow me to express my regret that your experience at Hotel Hilton Dresden did not meet your expectations. Receiving a score of 2 out of 10 is certainly not what we strive for and we deeply regret that we missed the mark on this occasion.Our primary goal is to provide a warm, welcoming atmosphere, with top-tier services and amenities for all our guests. It is evident from your rating that your stay had some shortcomings, and for this, we sincerely apologize.While I understand that your recent experience was less than satisfactory, I want you to know that we value your feedback. It helps us to understand where we can make improvements to ensure a better experience for our future guests.In the absence of specific details, it is difficult for us to address your exact concerns. However, rest assured, we are committed to delivering the highest standard of service and hospitality to all our guests. We hope you will consider giving us another opportunity in the future to demonstrate the high level of service we are known for at Hotel Hilton Dresden.Thank you very muchKind regardsBruno LampFront Office Supervisor

Dear Chongsung,thank you for taking a moment to share your experience. I am pleased to hear you found your stay at our hotel to your liking.We look forward to welcoming you back to our hotel in the not too distant future.Best regards from Hilton Dresden

Dear Hun Cheol, we are glad to read that you were enjoying the stay and the services of the hotel and we do hope to be your host again upon your next visit to Dresden. With kind regards Jennifer Götz Executive Assistant

Dear Mr Hyeong, I am glad to read that you were enjoying the stay and the services of the hotel. We do hope to be your host again upon your next visit to Dresden. With kind regards Sophie Hammer Supervisor Guest Relation

Dear JAEYONG, thank you so much for your rating, its top! We do hope to be your host again upon your next visit to Dresden. With kind regards Jennifer Götz Executive Assistant

Sehr geehrter Gast, es freut uns sehr, dass Sie Ihren Aufenthalt im Hilton Dresden genießen konnten. Wir würden uns glücklich schätzen, dürften wir Sie in nicht allzu ferner Zukunft erneut bei uns begrüßen. Mit freundlichen Grüßen, Markus Rapatz Generaldirektor

Dear Hojun, greetings from Hilton Dresden. We hope this message finds you well. It was a pleasure having you as our guest at the Hilton Dresden. I highly appreciate your positive feedback and would be delighted of welcoming you once again on your future visits to Dresden. Best regards, Markus Rapatz General Manager

Dear User MinGwan, Thank you very much for staying with us again. With great pleasure we read, that you enjoyed your stay with us and that you remained satisfied with our services and facilities. Thank you for sharing your experience with other travellers and the whole Hilton Dresden Team is looking forward to hosting you again soon. Best regards Markus Rapatz General Manager

Dear User jiyoung, Thank you very much for taking the time to complete this review regarding your recent visit at the Hilton Dresden. We sincerely apologize for the inconveniences caused by the unpleasant smell in your guest room. We have forwarded your information to our Executive Housekeeper and the Chief Engineer to take corrective action immediately. We very much regret that this has clouded your impression to our property and we once again apologize for this occurrence. We are looking for the opportunity to welcoming you back to the Hilton Dresden. Best regards Markus Rapatz General Manager

Dear User DAEHONG, Thank you very much for staying at the Hilton Dresden and for taking your time to rate us. We are looking forward to welcoming you back again. Best regards Markus Rapatz General Manager

Dear Guests, Thank you for choosing the Hilton Dresden Hotel and for the nice words in your review. We are glad that your stay was memorable and that you enjoyed our services. We hope you will visit Dresden again soon and we will have the chance to welcome you again in our hotel. Best regards Markus Rapatz General Manager

Dear Guests, We have been very pleased to welcome you and to read about your nice experiences. It is important to us that you had a comfortable stay. We are looking forward to your next visit and giving our regards. Markus Rapatz General Manager

Dear Hyoseon, Thank you for choosing the Hilton Dresden Hotel and for the nice words in your review. We are glad that your stay was memorable and that you enjoyed our services. We hope you will visit Dresden again soon and we will have the chance to welcome you again in our hotel. Best regards Markus Rapatz General Manager

Dear Guest, Thank you very much for staying at the Hilton Dresden Hotel. With pleasure we read, that overall you remained highly satisfied with our services and facilities. We hope that we will have the opportunity to host you at the Hilton Dresden Hotel again in the future. Truly Yours, Markus Rapatz General Manager

Dear Guest, Thank you very much for staying at the Hilton Dresden Hotel. With pleasure we read, that overall you remained highly satisfied with our services and facilities. We hope that we will have the opportunity to host you again at the Hilton Dresden Hotel. Best regards Markus Rapatz General Manager

Lieber Gast, wir danken Ihnen für Ihren Aufenthalt bei uns und Ihre Bewertung dazu. Wir würden uns sehr freuen, Sie wieder einmal bei uns begrüssen zu dürfen. Mit freundlichen Grüssen Markus Rapatz Generaldirektor

Lieber Gast, wir freuen uns über Ihre positive Bewertung und darüber, dass Sie sich bei uns wohlgefühlt haben. Wir danken Ihnen für Ihren Aufenthalt und hoffen, Sie besuchen uns bald wieder. Mit freundlichen Grüssen Markus Rapatz Generaldirektor

Sehr geehrter Daniel,vielen Dank für Ihren Hinweis zur Möglichkeit eines früheren Check-ins. Es freut uns, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Ihre Anregungen sind uns sehr wichtig, da sie uns dabei helfen, unseren Service kontinuierlich zu verbessern.Wir verstehen Ihren Wunsch nach Flexibilität bei der Anreise und möchten Ihnen versichern, dass es unser Ziel ist, Ihnen einen komfortablen und angenehmen Aufenthalt in unserem Hotel Hilton Dresden zu ermöglichen. Wir werden Ihre Rückmeldung intern weiterleiten, um unsere Leistungen besser auf die Bedürfnisse unserer Gäste abzustimmen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen eine angenehme Zeit.Vielen DankMit freundlichen GrüßenDenise WenckerHilton Dresden Team

Sehr geehrte Sophia,vielen Dank für Ihre positive Rückmeldung. Wir freuen uns sehr, dass Sie unsere zentrale Lage, den zuvorkommenden Service und unser reichhaltiges Frühstücksbüffet schätzen. Ihr Feedback bezüglich der Badezimmer nehmen wir zur Kenntnis. Wir arbeiten ständig daran, die Erfahrungen unserer Gäste zu verbessern und schätzen Ihre Anmerkungen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen

Dear Kiyoshi,Thank you for your positive feedback. We're delighted you enjoyed our location and breakfast. Looking forward to welcoming you back to Hilton Dresden.Kind regards,

Estimada Sandra,Gracias por su comentario positivo. Nos alegramos de que haya disfrutado de la ubicación y el ambiente de nuestro hotel. Lamentamos que haya habido una discrepancia en la asignación de habitaciones y esperamos volver a darle la bienvenida pronto al Hilton Dresden.Un cordial saludo,

Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Es freut uns, dass Sie unsere Lage und das Preis-Leistungs-Verhältnis schätzen. Wir arbeiten stetig daran, unseren Service und unsere Einrichtungen zu verbessern. Mit freundlichen Grüßen,

Sehr geehrte Michelle,vielen Dank für Ihre Bewertung. Jedes Feedback ist für uns sehr wichtig. Es tut uns leid, dass wir Ihren Erwartungen nicht vollständig entsprechen konnten.Wir würden uns freuen, Sie wieder in unserem Hilton Dresden begrüßen zu dürfen.Mit freundlichen Grüßen

Dear Yaron,Thank you very much for your feedback. We are pleased that you generally enjoyed your stay at the Hilton Dresden. Your comments regarding our heating system and TV offering have been noted and will help us to improve our service. We hope to welcome you again soon.With kind regards,

Sehr geehrte Rita,wir freuen uns über Ihre tolle 4*-Bewertung! Vielen Dank, dass wir ein Teil Ihrer wunderbaren, unvergesslichen Erfahrung sein durften. Wir würden uns freuen, Sie bald wieder in unserem Haus begrüßen zu dürfen.Mit freundlichen Grüßen

Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu geben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen

Sehr geehrter Gast,Wir sind sehr dankbar für Ihre 5-Sterne-Bewertung! Ihr Feedback ist sehr wichtig für uns, denn es hilft uns zu wissen, dass wir den bestmöglichen Service bieten. Wir freuen uns, dass Sie eine wunderbare Zeit bei uns hatten und dass wir Ihren Aufenthalt angenehm und unvergesslich gestalten konnten. Wir hoffen, dass wir Sie in Zukunft wieder bei uns begrüßen dürfen.

Dear Kenneth Steven,Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. We always strive to ensure the comfort and well-being of our guests. We take your points very seriously and see them as an opportunity to improve our service. We are pleased that you appreciated our concierge service. We hope to welcome you again in the future.Yours sincerely,

Sehr geehrter Mario,Positive 5*-Bewertungen sind großartig! Danke, dass Sie sich die Zeit genommen haben, uns ein positives Feedback zu geben!Mit freundlichen Grüßen

Sehr geehrte Stefanie,vielen Dank für Ihre positive Bewertung. Wir hoffen, Sie bald wieder in unserem Haus begrüßen zu dürfen.Mit besten Grüßen,

Dear guest,Thank you very much for your feedback. We are pleased that you appreciate our staff as well as the location and ambience of our hotel. However, we regret that you were unable to use our laundry service. We take your comments seriously and thank you for letting us know. It would be our pleasure to welcome you again in the future.With kind regards,

Dear Ruth,Thank you very much for your positive feedback.We are delighted that you enjoyed your stay with us and hope to welcome you back to the Hilton Dresden very soon.Best regards,

Dear Guest,It's delightful to know that you found our location to be perfect, especially during the festive season. The Christmas markets indeed add a special charm to the surroundings, making it a wonderful time for our guests to explore and enjoy the city.At Hilton Hotel Dresden, we always aim to provide an outstanding experience amidst an inviting atmosphere and prime locations. Your feedback is encouraging as it appears we have been successful in providing you with such an experience.We hope that the rest of your stay was equally pleasant and that you had the chance to indulge in other experiences that our hotel and the city have to offer.Should you choose to visit Dresden again during the Christmas season or otherwise, we would be more than happy to welcome you back and ensure your stay is nothing short of memorable.Kind regards,Denise WenckerHilton Hotel Dresden

Sehr geehrte Anke,vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Es tut uns leid zu hören, dass einige Aspekte Ihres Aufenthaltes nicht Ihren Erwartungen entsprochen haben.Uns ist bewusst, dass die Erwartungen an unser Haus aufgrund der Marke "Hilton" sehr hoch sind. Wir bemühen uns stets, das Erlebnis unserer Gäste durch unsere Dienstleistungen und Einrichtungen zu verbessern und zu optimieren. Ihre Anmerkungen hinsichtlich der Zimmer und Badezimmer sind uns sehr wichtig.Es freut uns jedoch zu hören, dass die Lage unseres Hotels und unser Frühstücksbuffet Ihren Erwartungen entsprochen haben. Es ist unser Ziel, ein hohes Maß an Service und Qualität zu liefern, um eine angenehme Erfahrung zu gewährleisten.Wir hoffen, dass wir die Gelegenheit haben, Sie erneut bei uns begrüßen zu dürfen und Ihnen ein verbessertes Erlebnis bieten zu können. Mit freundlichen GrüßenDenise WenckerHilton Dresden Team

Dear Guest,It is with sincere regret that we note your dissatisfaction with your recent stay at the Hotel Hilton Dresden. Your feedback is extremely valuable to us, as we strive to improve with each and every stay of our valued guests.It appears that your experience did not meet your expectations; please allow me to express my sincerest apologies. We understand that comfort and convenience are key factors in a hotel stay, and it's quite unfortunate that you found the condition of our rooms less than satisfactory. We are committed to providing our guests with quality accommodations, and your feedback gives us insight into areas that may require our attention.Regarding the lack of luggage assistance, we understand how this could have added to your inconvenience, particularly with multiple bags or when accompanying elderly guests. This is certainly not representative of the level of service we aim to provide.Your experience matters greatly to us and we truly value your feedback. Rest assured, we are listening to your comments and will use them as we continually review and enhance our guest experience. We hope to have the opportunity to welcome you back in the future, for a more satisfying stay.Kind regards,Denise WenckerHilton Dresden Team