The first room they gave me, the door didn’t lock, counter/desk area was dirty and sticky. Moved me next door, that room was even more disappointing. Broken sliding mirror, sticky counter/desk area, keypad on the heat/ac just filthy with gross fingerprints. I had to clean every touch surface with sanitizing wipes. I’m disabled and there was no handrail to step out of the shower, which was a big step down for me. Under the sink and around the base looked rusty or needed to be caulked. The box springs under the mattresses were totally broken down, our a/c leaked water from the vent that was above our door, the elevator carpets were ABSOLUTELY filthy and smelled so bad every time I needed to use any of the elevators. The pool was closed and not even available to lay out in the warm sun. There is about a 60 ft ramp from the disabled parking to the closest door to the lobby. THIS door was locked the entire time with a sign saying go to the main door, another 40 feet. Once inside, the floor plan is super open, it’s airy and bright, kept clean, but the walk to the elevators was another 50-60 feet or so. Then off the elevators to our dirty little disappointing room, another 40-50 feet. I could have really gotten hurt stepping out of that shower, this made me the most upset. Not handicapped accessible/friendly. I would not recommend this Hilton to anyone expecting more than a 2 star hotel. Absolutely not worth the almost $900 I spent on 5 nights. At least my door locked though.
