2 개의 레스토랑, 아침 식사, 점심 식사, 저녁 식사 제공(시푸드)

제트윙 시 여행 후기

4 out of 5
제트윙 시
Ethukale, Negombo

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 202개 이용 후기 중 75개" "
평점 8 - 좋아요. 202개 이용 후기 중 76개" "
평점 6 - 괜찮아요. 202개 이용 후기 중 30개" "
평점 4 - 별로예요. 202개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 202개 이용 후기 중 6개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Soobin

좋아요: 직원 및 서비스, 객실의 편안함
수영장 너머로 해변이 있고 뷰는 정말 멋졌어요.. 하지만 가까이 에어컨 실외기가 있어서 몹시 시끄러웠다는 것.. 하지만 뷰가 너무 멋져서 그것을 감내하고 그 방에 머무르겠다 했지만요..

8/10 - 좋아요

Amila

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel & loved the pool & beach view. Breakfast Buffet is great.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Danny

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is a 2* but the staff is 5*
If it wasn’t for the excellent service, I would’ve given 2 * The staff is wonderful and both breakfast and location is great - though the noise went straight through to the quite worn down room, which had about 150 mosquitos in it when we got it. Definitely needs a paint job - it would make a big difference in appearances.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Dasun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I recently stayed at jetwin sea negombo and had a pleasant experience. The room was clean, the staff was friendly, and the location was convenient. Overall, a good choice for a comfortable stay.
2024년 1월에 2박 숙박함

8/10 - 좋아요

lasantha

2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Mette

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

Dimitris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

8/10 - 좋아요

Magdalena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice hotel, staff was wonderful. A little outdated, the bathroom door in our room was broken. Located on the beach, we weren’t able to take advantage of it as we only stayed here one night but it didn’t look like there were any beach chairs. Overall good value for the price.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Nishen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Maria

2023년 9월에 4박 숙박함

6/10 - 괜찮아요

Lili

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotels is nice and conveniently located close to the airport. I stayed at other Jetwing hotels in Sri Lanka and this one is the one that I liked less. The hotels feels very old and not in great shape. However, the staff was great and vey kind and the hotel was clean but it does need some upgrades so that it doesn't feel that old. I don't think it was worth for the price that I paid.
2023년 8월에 3박 숙박함
답변 제공: Buddika Dias 님, 2023년 8월 29일
Dear Ms Lili,Thank you for sharing the feedback on Expedia.com for your recent stay with us.it is a pleasure to learn that you loved the property conveniently located close to airport and exceptional services rendered by our staff during your stay.your comment of the hotel condition is well acknowledged to necessary improvements to offer the best for our valued guests.we look forward to welcoming back for a comfortable stay next timee.

8/10 - 좋아요

Kataraina

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Restaurant food and service was great.
답변 제공: Buddika Dias 님, 2023년 8월 12일
Dear Ms Kataraina,Thank you for the review and we are glad to read that you were impressed with the delicious food and exceptional services at the restaurant.Indeed, we will share your comment with the team for their job well done.we look forward to welcoming you back for a another memorable stay.

8/10 - 좋아요

Jillian

2023년 8월에 1박 숙박함
답변 제공: Buddika Dias 님, 2023년 8월 29일
Dear Mr Jillian,Thank you for your feedback and we look forward to welcoming you back yet for another wonderful stay.

8/10 - 좋아요

Kumar

2023년 7월에 2박 숙박함
답변 제공: Buddika Dias 님, 2023년 8월 29일
Dear Mr Kumar,Thank you for your feedback and we look forward to welcoming you back yet for another wonderful stay.

6/10 - 괜찮아요

muthuraj

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Average
2023년 7월에 2박 숙박함
답변 제공: Buddika Dias 님, 2023년 8월 12일
Dear Mr Muthuraj,Thank you for your feedback and we look forward to welcoming you back .

10/10 - 훌륭해요

Deepika

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was close to the airport and took 30 min during morning traffic time to get to airport. The hotel is right on the beach and sea view rooms are great to relax in. The hotel staff went out of their way to get me a breakfast package of my favorite foods to take with me as I left before breakfast started at hotel. Experienced Sri Lanka hospitality.
2022년 12월에 1박 숙박함
답변 제공: Buddika Dias 님, 2022년 12월 20일
Dear Deepika Nona,Thank you for sharing a wonderful review on Expedia for your recent stay with us.We are delighted to read that you had a fabulous stay and experienced true Sri Lankan hospitality throughout your stay. your appreciation of our associates who assisted with taking away breakfast and the room assigned to you is appreciatively acknowledged.we look forward to welcoming you yet another memorable stay.Best regards,Buddika Dias

8/10 - 좋아요

Eric

2022년 10월에 1박 숙박함
답변 제공: Buddika Dias 님, 2022년 11월 13일
Dear Eric Mahathmaya,Thank you for the positive feedback on Expedia for your recent stay with us.it is a pleasure to know that you had a pleasant stay and looking forward to welcoming you to yet another wonderful stay.Best regards,Buddika Dias.

10/10 - 훌륭해요

Nishantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Buddika Dias 님, 2022년 9월 11일
Dear Nishantha Mahathmaya,Thank you for the review and hope that you had a fubulas stay with us at Jetwing Sea.Best regards,Buddika Dias

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning views and a fantastic hotel
We were greeted with welcome drinks at check in, they had very kindly upgraded our room booking. The views from the room and by the pool of the beach were absolutely stunning! The room itself was very spacious and the bathroom had a glass wall allowing you to sit in the bath and look through the room and out the window.
View from the balcony
View from the beach of the hotel
View from the seats by the darker blue pool
View of the hotel from the beach
2022년 2월에 2박 숙박함
답변 제공: Buddika Dias 님, 2022년 3월 20일
Dear Rebecca Nona, Thank you for sharing a fabulous review on Expedia for your recent stay with us. we are so delighted to read that you had a fabulous stay and enjoyed the nice and spacious room assigned to you. we look forward to welcoming you to yet another memorable stay on your next visit to Sri Lanka.

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스
Nice beach location
Nice location right on the beach. The room was a little simple for a 4* hotel and wasn't of the level of the main areas of the hotel. The hotel wouldn't call me a taxi when I came to leave for the airport, instead wanting to charge $26 for their service. An Uber cost $4, better to make your own arrangements.
2020년 3월에 1박 숙박함
답변 제공: Buddika Dias. 님, 2020년 3월 15일
Dear Mr. Christopher, Thank you for leaving us a wonderful review on Expedia.com . We are delighted to read that you enjoyed the hotel with its an amazing location right on the beach and the nice room assigned for you. With regards to your feedback on the airport transfer, as an organization that also aims to ensure our guests safety is of utmost importance, we always try to provide the best services to all our customers by assuring that we have registered our taxi services with the national tourist board which we are responsible for our guest’s safety in all aspects. We look forward to welcoming you back at Jetwing Sea in you next visit to Sri Lanka.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel cares more about environmental issues than other places - very good.
2020년 1월에 4박 숙박함
답변 제공: Buddika Dias. 님, 2020년 1월 26일
Dear Guest, Thank you for sharing your valuable comment on Expedia for your recent stay with us. We are glad to read your appreciation of our environmental practices which will encourage us. we look forward to welcoming you back at Jetwing Sea for yet another wonderful stay.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Property is really nice and a beachfront property. Bed is comfortable.
2019년 12월에 1박 숙박함
답변 제공: Buddika Dias 님, 2019년 12월 24일
Dear Sir/ Madam, Thank you for your review on Expedia for your recent stay with us and we are absolutely delighted to read that you had a wonderful stay and enjoyed the hotel with its beachfront location and comfortable bed. We look forward to welcoming back you for yet another memorable stay.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stunning location, exceptional hospitality. Highly recommend this hotel.
2019년 11월에 4박 숙박함
답변 제공: Buddika Dias. 님, 2019년 11월 29일
Dear Guest, Thank you for leaving us such a wonderful review on Expedia for your recent stay with us and we are delighted to read that you had an amazing stay with us and enjoyed the stunning location, great hospitality during the stay with us. Thank you for the recommendation of Jetwing Sea and we look forward to welcoming you back for yet another memorable stay.

10/10 - 훌륭해요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Jewel in Negombo
The Jetwing never fails to disappoint. Staff amazingly friendly and always ready to help. Location fantastic on the miss beautiful of beaches. Adore this place.
2019년 11월에 3박 숙박함
답변 제공: Buddika Dias. 님, 2019년 11월 15일
Dear Ms. Maria, Thank you for your wonderful review on Expedia for your recent stay with us and we are so glad to read that your stay with us was amazing and truly enjoyed the beach location, our staff. We look forward to welcoming back you for yet another enjoyable stay.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 8월에 1박 숙박함
답변 제공: Buddika Dias. 님, 2019년 8월 3일
Dear Sir/ Madam, Thank you for the review on Expedia for your recent stay and we were delighted to note that you overall enjoyed the stay with us. We look forward to welcoming you back for another memorable stay.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only staff was good. Ill never visit again for this place
2019년 7월에 1박 숙박함
답변 제공: Buddika Dias. 님, 2019년 7월 23일
Dear Sir/Madam, Thank you for your feedback on recent stay with us. whilst we were pleased to read that your were pleasant with our attentive and friendly staff , we feel sad that we have failed to live up to your standards . we hope that you would give us another opportunity to restore the trust in us. Best regards.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Very comfortable bed, great, close access to the sea. Very friendly staff
2019년 7월에 1박 숙박함
답변 제공: Buddika Dias 님, 2019년 7월 11일
Dear Ms. Sarah, Thank you for the review on your recent stay with us and it gives us great pleasure to hear that you have overall enjoyed our room amenities ,nice beach and friendly staff . we look forward in having you again at Jetwing Sea.

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place on a nice beach. Clean and tidy, restaurants good and bars good.
2019년 4월에 2박 숙박함
답변 제공: Buddika Dias 님, 2019년 7월 4일
Dear Guest, we were delighted to note that you had a wonderful stay with us and enjoyed the nice beach and our restaurant and bars during your stay . we look forward to welcome you again in the future. Best regards Buddika Dias.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 8박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
2019년 4월에 1박 숙박함

8/10 - 좋아요

Ann-Isabel 님, Quebec

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is beautiful, though a bit noisy in the room because the main road is near. Food and drinks are excellent and all the staff were very kind.
2019년 3월에 2박 숙박함
답변 제공: Anne 님, 2019년 3월 7일
Dear Ann-Isabel, it is truly a delight to read such a wonderful review and I wish to thank you for taking a moment of your valuable time to give a 4/5 rating on expedia following your recent stay at Jetwing Sea. We are happy to note that you did enjoy the food and drinks whilst with us, and specially the warm, kind hospitality extended by our dear associates. We do hope to see you again in the near future for yet another memorable stay. Thank you once again, Best regards Anne Dias

8/10 - 좋아요

Vidou

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for a night stay when arriving to Sri Lanka. Rooms are comfortable and they respect the environment by not using much plastic. The staff is helpful and accommodating. There are two pools, which I think could be more welcoming and nicer.
2019년 2월에 1박 숙박함
답변 제공: Anne 님, 2019년 2월 12일
Dear Guest, We truly appreciate you kind sentiments and constructive feedback following your stay at Jetwing Sea, negombo. It was indeed a pleasure to have you with us and we hope to provide an even more comfortable stay on your next visit. One of our sustainability goals is to implement and achieve a zero plastic policy and it is comforting to know that our valued guests are equally concerned about preserving the beauty of mother nature. looking forward to welcome you you in the not too distant future. Best regards Ayubowan (may you live longer) Anne Dias

6/10 - 괜찮아요

실제 이용하신 고객

2019년 1월에 1박 숙박함
답변 제공: Anne 님, 2019년 1월 25일
Dear Guest, thank you very much for your kind review and rating on expedia. We hope to see you again soon so that we may provide an exemplary service with all the love in our heart and smile on our faces. Till then Ayubowan!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 1월에 1박 숙박함
답변 제공: Anne 님, 2019년 1월 25일
Dear Guest, thank you for taking a moment of your time to post a positive review and rating on expedia. We hope to see you again in the not too distant future. Ayubowan (may you live longer) Best regards, Anne Dias

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sri Lanka Gem
Nice hotel on the Indian Ocean. Great staff and within walking distance of stores and attractions.
2019년 1월에 1박 숙박함
답변 제공: Anne 님, 2019년 1월 19일
Dear james, Thank you for posting a fantastic review on Hotels.com following your stay at Jetwing Sea! We hope to see you again soon for yet another memorable stay. Ayubowan! (may you live longer) Best regards Anne Dias

8/10 - 좋아요

Gabriele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: Anne 님, 2019년 1월 14일
Dear Gabriele, Thank you very much for your 4/5 rating of the property following your stay at Jetwing Sea. We hope to see you again in the not too distant future. Ayubowan (May you live longer) Best regards, Anne Dias

8/10 - 좋아요

Haydn

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Nice hotel
Rooms with a great opening on to the beach and an amazing bed made this place great. However, early morning staff waking you up at 7am and a small of damp in our room was a downside. This would once have been an amazing hotel but in the room we stayed it is clearly getting dated and in need of some love. But if you want a room with a great room and beach access this is a really good option.
2018년 12월에 1박 숙박함
답변 제공: Anne 님, 2019년 1월 17일
Dear haydn, Thank you for taking the time to write a review following your stay at jetwing Sea. We are delighted to know that your overall experience was great however please do accept my most sincere apologies for the noise early morning and the smell of damp in the room. I have already shared your constructive comments with the relevant departments and will certainly extend more love to this amazing property. We hope the less than perfect stay this time will not deter you from visiting Jetwing Sea again for a more relaxed and pampered stay. We hope to see you soon again. Thank you Best regards Anne Dias

6/10 - 괜찮아요

Rob 님, Westland

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Kamers heel basic en totaal geen enkele sfeer, heel 'koud
2018년 11월에 1박 숙박함
답변 제공: Anne 님, 2018년 11월 28일
Dear Mr Rob, Thank you for taking the time to post a review on Expedia following your recent stay with us. At jetwing Sea we have 3 categories of rooms, superior, Deluxe and Suite whereby our guests have the option of choosing the category they would like to stay in based on their taste. We have very recently renovated the superior rooms and will certainly weigh in your review to add a pop of colour to improve the atmosphere. Furthermore it is possible for our guests to control the temperature in the room by adjusting the ideal temperature on the thermostat. I hope you will give us the opportunity to serve you better and will certainly be of assistance whilst at the hotel to make your stay a more comfortable one. Thank you once again and we hope welcome you in the not too distant future. Ayubowan (may you live longer)

6/10 - 괜찮아요

Sayu 님, 日本

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
空港に近い 海が見える 安い で決めた
1泊4000円くらいで朝食付き。帰国日の前日に空港に近いという理由でこのエリアを選択。スタッフはとても親切でふれんどりー!朝食美味しい!サラダやフルーツは冷房の効いた別部屋になっていた。朝食会場はとても清潔で良いです。 それ以外はきつかった。ロビーのソファーにはハエがたかってすごかった・・・。エアコンがカビ臭く、すぐに消してマスクをして寝ました。朝、部屋のドアを開けると、ドバッと大量の蚊が部屋に勢いよく吸い込まれてきた。トイレが臭い。清潔感はないです。この価格帯なので我慢できましたが、同じ価格帯で多少の清潔感を求めるなら掃除が行き届いているという評価のある小さなゲストハウスとかの方が良いと思います。
2018년 10월에 1박 숙박함
답변 제공: Anne 님, 2018년 10월 12일
Dear Guest, Thank you for your review following your stay at Jetwing Sea. I am delighted to know that you were satisfied with the variety of fruits and other dishes available at the breakfast buffet as well as the hospitality of our kind associates. In adverse weather conditions we do our best to maintain the right temperature within the room and do take pest control measures to keep the mosquitoes away however I regret for falling short this time and will definitely implement a more frequent housekeeping routine to maintain the standards we take pride in. I sincerely hope that you grant us the opportunity to serve you better on your next visit. Thank you Best regards Anne dias

6/10 - 괜찮아요

Laura

좋아요: 청결 상태
Zimmer sind etwas in die Jahre gekommen und sehr feucht. Gute Lage direkt am Strand, sehr gutes, vielfältiges Frühstücksbüffet und Restaurant. Vorsicht: Fahrer übers Hotel buchen kostet das 3-4-fache.
2018년 10월에 1박 숙박함
답변 제공: Anne 님, 2018년 10월 12일
Dear Laura, Thank you for your review following your stay at Jetwing Sea. The rooms at the old wing have now been renovated and the reason the taxi from hotels cost more is because we have a fleet of well maintained, clean, spacious vehicles with safe and cautious drivers. I am happy to read that you loved the location of the property, the view of the ocean and the quality of food served at the restaurant. We do hope you return for yet another memorable stay. Thank you Best regards Anne Dias

10/10 - 훌륭해요

Robbert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함
답변 제공: Anne 님, 2018년 10월 5일
Dear Robbert, Thank you very much for your excellent rating of Jetwing Sea! It was a pleasure to have you with us and we do hope to see you again in the near future for yet another memorable experience. Best regards Anne Dias

10/10 - 훌륭해요

Robbert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastisch
Fantastisch hotel met een geweldige spa! Het personeel is heel behulpzaam. Alles klopt hier! Perfect begin of eind vab je vakantie
2018년 9월에 1박 숙박함
답변 제공: Anne 님, 2018년 10월 3일
Dear Robbert, Thank you for your wonderful review following your stay at Jetwing Sea, Negombo. We are delighted to know that you thoroughly enjoyed the treatments at the spa and the service provided by our helpful associates. We do hope to see you again soon for yet another memorable stay. Thank you Best regards Anne Dias

8/10 - 좋아요

ManiP 님, KL, Malaysia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Deluxe Room is a large size
The customer service provided by the staff was second to one. I found this hotel to be more of a 3 Star however. It lacked a bit of design/class. The room was a great size however and had access to the seafront. I would suggest doing a deeper clean of the rooms. Other than that, it’s perfectly fine for a short stay.
2018년 8월에 2박 숙박함
답변 제공: Anne 님, 2018년 10월 3일
Dear Guest, Thank you very much for your lovely review following your stay at Jetwing Sea. Our most valued asset is indeed our kind associates and I am glad that you were satisfied with the service provided whilst you were here with us. Attention will be given to areas that need improvement therefore thank you for your honest feedback as it motivates us to strive for the best. We hope to see you soon! Thank you Best regards Anne Dias

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I had a driver for a weekend safari who was to drop me at the Jetwing Sea on Sunday night. due to my requests, we were very delayed and didn't arrive until midnight. I called ahead to see if we could get a cot put into my room because my driver was very tired and faced an 8 hr journey home. my reservation was for 2 nights, but I only wanted the cot for one night and no breakfast for the driver. they insisted multiple times that I had to pay extra for the cot, and also pay for breakfast and for two nights for him. I told them over and over that he would only stay one night and no breakfast. they finally quoted me $20 for that, but then they kept on saying that if he stays for 2 nights they will charge double (over and over they said this, no matter how many times I said he will only stay one night). it was like they thought I was trying to trick them and was being dishonest, even though this was my fifth year at this hotel. It was very rude. but anyway, I told them I agreed to the charge and that they should go ahead and put the cot in the room (this conversation was 3-4 hours before we arrived). when we got there, the cot was not there, and we had to wait for them to install it when it was very late and we were very tired, and I had business early in the morning. also, on check out day, I was sleeping in, and before 8am, they had staff out on my veranda cleaning and were banging on the furniture and window, and shouting to each other, waking me up. not appreciated.
2018년 7월에 2박 숙박함
답변 제공: Anne 님, 2018년 7월 19일
Dear Guest, We appreciate your genuine thoughts. Guest satisfaction is our utmost priority and your feedback is greatly appreciated as we always strive to improve our facilities and services. I have personally shared your comments with the respective departments for immediate evaluation and rectification. Please do accept my sincere apologies for the inconvenience caused. I hope you will allow us to serve you again in the future. Thank you Anne Dias Jetwing Sea

4/10 - 별로예요

Maria

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed with my Sri Lankan Gem
This was my 6th visit to the Jetwing Sea. I was disappointed to find that refurbishing works were going on in the south wing of the hotel where our rooms were. We were not made aware of this and it was very noisy all day and into early evening. Half the wing and rooms were closed off. After two days we did get moved and upgraded but it took some effort. My friend who was staying for the fist time was upgraded on arrival. Very disappointing way to treat a loyal and frequent visitor. However as always the staff and service was fantastic.
2018년 6월에 4박 숙박함
답변 제공: Anne 님, 2018년 7월 19일
Dear Maria, Thank you for your review following your stay at Jetwing Sea. It was such a pleasure to welcome you again, first and foremost please do accept my heartfelt apologies for not keeping up to your expectations and for the inconvenience caused during your stay. Steps will be taken to improve customer satisfaction and we always welcome a guest feedback as it gives us an opportunity to be better. We sincerely hope you will give us another chance so that we could offer you a better holiday experience. Hope to see you soon. Thank you Best regards Anne Dias Jetwing sea

4/10 - 별로예요

Bobo 님, France

별로예요: 직원 및 서비스, 객실의 편안함
Little value for the price
It’s your standard big hotel by a dirty ocean front (no rubbish, just dirty beach sand). The welcome was great. However, the room we were allocated was right next to the boarded up section of the left wing being redone... the hotel wasn’t full either. It was clearly in need of being redone itself. Notwithstanding, it was bland and devoid of colour or any character. It was ok for an airport preflight stayover. The spa was excellent - the lady really knew what she was doing and the pools were great. It was when we went for dinner that it really went downhill got us. We ordered a bottle of wine and the waiter did not know what he was doing, pouring glasses when the tasting had not finished. The buffet was disappointing: oily Mongolian and the worst curries ever. Thank god for the desserts - their pastry chef somewhat cured an otherwise terrible meal fir which we had to fork out Rs 3000+ pp.
2018년 6월에 1박 숙박함
답변 제공: Anne 님, 2018년 6월 27일
Dear Guest, Thank you very much for providing your feedback following your stay at Jetwing Sea. We sincerely apologize for the service failure at the restaurant and assure you of continuous training for our associates so that what you experienced will not be repeated. Further, I do apologize again that the meals at the buffet were disappointing and this has been reviewed with all concerned. Thank you however for the lovely comment regarding the service at the spa and we are glad you did enjoy the desserts. The shortcoming will be rectified and i do hope you give us the opportunity to serve you better on your next visit. Ayubowan Anne Dias Jetwing sea

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The buffet breakfast was fantastic.

8/10 - 좋아요

Stefan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2018년 3월에 1박 숙박함

10/10 - 훌륭해요

aldolebo 님, paris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
la mer est belle
très bonne ambiance, bonne nourriture, personnel accueillant et efficace, sympa pour les enfants
2018년 2월에 1박 숙박함

8/10 - 좋아요

Samath

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra
Nice
2018년 1월에 1박 숙박함