야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

넵튠 팜 비치 부티크 리조트 앤드 스파 올 인클루시브 여행 후기

4.5 out of 5
넵튠 팜 비치 부티크 리조트 앤드 스파 올 인클루시브
Diani Beach, Galu Kinondo, Diani Beach

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 30개 이용 후기 중 12개" "
평점 8 - 좋아요. 30개 이용 후기 중 12개" "
평점 6 - 괜찮아요. 30개 이용 후기 중 4개" "
평점 4 - 별로예요. 30개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 30개 이용 후기 중 2개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

10/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent!
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Hasina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 3박 숙박함

8/10 - 좋아요

Grégoire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good : -environnement -nice staff -clean -nice rooms Bad : -Bed very very hard -Got really sick because of food
2021년 1월에 6박 숙박함

2/10 - 너무 별로예요

NELSON

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Péssimo Atendimento
Staff da recepcao totalmente despreparado, atendimento da recepção péssimo, chegada demorou mais de 30 min para ser atendido precisei de fazer impressões eles não tinham papel não trocam dinheiro não dão informações corretas um descaso com o cliente PÉSSIMO nota ZERO jAMAIS volto e farei questão de fazer marketing contra
2020년 10월에 3박 숙박함

8/10 - 좋아요

Fiona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great beach resort complex
We had a lovely stay at the Neptune Palm with our teenage son, we found the room comfortable with all amenities to be very good. A bit of modernisation would be good but it was clean, the shower was good and the staff were more than happy to help with any requests we had. The food standard & variety was excellent and we all enjoyed our meals. We would happily stay there again, but if we did we would take an iron with us as there are none available. The 2 main negative points were the flies in the daytime, particularly in the restaurants and the hawkers on the beach pestering you to buy their goods or services making it impossible to sunbathe on the beach!
2019년 6월에 7박 숙박함

10/10 - 훌륭해요

Svetlana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 6박 숙박함

10/10 - 훌륭해요

Carlos 님, España

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
El hotel está a pie de playa. Las instalaciones son excelentes. Lo mejor la comida y la atención del personal, especialmente del grupo de animadores.
2018년 5월에 6박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could be cleaner and some of the facilities such as showers should be updated. I was pleasantly surprised by their food which is quite good for an all inclusive. The kitchen staff were all very lovely and friendly.
2018년 4월에 4박 숙박함

8/10 - 좋아요

manuela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
tutto ok
tutto ok.
2017년 12월에 4박 숙박함

10/10 - 훌륭해요

Niels Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pas på aber der stjæler smiler
2017년 8월에 9박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Neptune review
It's a great hotel. A little disappointed with the view out to the beach, which is what I had in mind.
2017년 6월에 1박 숙박함

8/10 - 좋아요

Caroline 님, Dallas Texas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful quiet hotel on gorgeous Diani Beach
Pros: The staff was very welcoming. Facility is Well maintained. Would be a great place for honeymooners. Rooms are beautifully done. Their sister hotel next door had more kids at the pool so also family friendly. The food was great, mainly Kenyan inspired. Patrick at the main bar was a great guy with a good attitude. A short taxi ride to several nice clubs. Reasonably priced excursions nearby. Overall, very happy with the hotel. Cons: The shower water pressure was close to none, very low. Parts of shower and bathroom wall was dirty. There was a curio/shops next to hotel with overly aggressive sales people. If you are not a local or from Kenya, beware of them and the prices. If you get the all inclusive, be ready to get bottom of the line drinks. Anything else you pay extra which is pretty much standard in most all inclusive hotels around the world.

6/10 - 괜찮아요

Gunnel

좋아요: 객실의 편안함
Lever inte upp till lyxprisnivån!
Mycket dyrt, inte prisvärt!

6/10 - 괜찮아요

Adèle 님, Paris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bon hôtel
L'hôtel est très agréable. Le personnel est absolument adorable et surtout très courageux. Cependant, il y a plusieurs points négatifs à souligner : - L'hôtel est très loin de Mombasa et son aéroport, il faut compter en moyenne 2 heures pour y accéder. Il faudra donc prévoir un budget de 100€ AR pour l'aéroport. - Aucun transfert n'est prévu depuis l'aéroport vers l'hôtel et personne (que ce soit sur le site de l'hôtel ou Expédia) ne communique cette information. Vous devrez vous débrouiller seul. - Lors de mon séjour, l'hôtel ne prévoyait aucune excursion, encore une fois, vous devrez vous débrouiller seul si vous souhaitez faire un safari, visiter Mombasa ou faire autre chose. L'hôtel vous enverra vers une petite agence en dehors, Marco Polo (les excursions sont un peu chères et pas de très bonne qualité). Cet hôtel est parfait si vous souhaitez vous reposer près de la piscine.

8/10 - 좋아요

ML 님, perigueux

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Hotel tres sympathique et personnel parfait.
Personnel parfait, serviable et accueillant. Les chambre sont toutefois un peu petites et il manque d'équipement. Le complexe est tres grand mais il y a un manque d'organisation des activités pour l'extérieur. La nourriture etait tres bonne mais aurait pu etre un peu plus variée. La seule deception: es cocktails et boissons: manque de choix, cocktails pas super et avec alcool local et surtout dans des verres sans aucun charme!!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Komfortables Hotel mit teilweisem Sanierungsbedarf
Die Hotelbungalows sind geschmackvoll gestaltet und liegen in einer eindrucksvollen Gartenanlage. Zudem verfügt das Hotel über eine ausgezeichnete Küche, weshalb es insgesamt als empfehlenswert einzustufen ist. Negativ sind die vielen Holzwürmer in der Holzbalkendecke, die bei ihrer nächtlichen Nagetätigkeit einen derartigen Lärm verursachen, dass man im Schlaf teilweise empfindlich gestört wird. Dem Hotel ist die Problematik bekannt; es müsste diesbezüglich dringend eine Sanierung durchgeführt werden.

8/10 - 좋아요

Helge Vatnedalen 님, South coast Mombasa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very friendly staff
A very good experience with friendly and service minded staff. Beautiful beaches and good security. Food was average and could be improved since this is a 4 star hotel. Overall good value for money

10/10 - 훌륭해요

Tyler 님, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A wonderful location, with excellent service, a beautiful beach on the doorstep and lovely facilities that capture the Swahili feel and provide all your comforts. Highly recommend

10/10 - 훌륭해요

Chad 님, Raleigh, NC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel Would Stay Again
We had a great stay at this resort. Food was great and the bartenders were extremely friendly.

8/10 - 좋아요

Rob 님, Johannesburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely spot; great staff
Excellent and pleasant staff; lovely pool; amazing beach. Only problem: aggressive hawkers on the beach; the weather was very muggy.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
tout etait tres bien sauf le harcelement incessant sur la plage par les vendeurs à la sauvette en manque de touristes

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice All-Inclusive
We enjoyed our stay at Neptune. It was the slow season when we arrived (late June) and they only had their exclusive rooms open. After reading the reviews, I was under the impression that this would be a nicer area for a couple on their honeymoon. It was very nice and well kept. Staff was really nice and accommodating but there were groups of younger students staying above us and in the same part of the hotel. I was expecting this to be adults (couples) only based on the description. The food tasted fine but both my husband and I unfortunately got sick and decided to eat at other hotels during our stay (we are from the states so it definitely could have been sickness due to traveling and nothing to do with the actual food). I wish the beach was private as we were constantly harassed by the beach boys but that's common in all of Diani. The rooms were very clean and you can't beat the price we paid for an all-inclusive. Everyone who worked at Neptune was extremely kind and deserves recognition. The grounds keeper even provided us with fresh coconuts and flowers each morning. During our stay, each night, they left a basket of fruit and one night a bottle of wine since it was our honeymoon. I would recommend this place if you are looking for an all-inclusive!

2/10 - 너무 별로예요

Reda 님, Birmingham, UK

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is overrated, it's an average 3 star hotel at best, definitely not 4.5 stars!

8/10 - 좋아요

Denis 님, Novosibirsk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Чудесный отдых
Отдыхал с семьей с 06.01.2014 по 14.01.2014. Отличный отдых, отличный отель. Минус один- слишком навязчивые, на берегу океана, местные жители.

10/10 - 훌륭해요

gilberto 님, Brasil, santo andré-sp

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
O hotel é excelente, equipe agradavel.

8/10 - 좋아요

Rockens JL 님, Belgium

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel agréable au bord de mer
hotel très calme et personnel très accueillant. WIFI à disposition partout dans l'hôtel et en plus il est gratuit. Une chose très amusante, les petits singes vous rendent visite sur votre terrasse, alors attention de ne pas laisser de nourriture ou autre sur la table :-)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Roger 님, Northern Ireland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, below avg food :-(
Mixed feelings about this place. Good points:The location is great and the beach is very beautiful here. Lovely rooms and very nice pool area/bar. Top marks for these. Bad points: Food is below average at best for this rating of hotel. I was very disappointed - really glad i didn't stay for any more than 4 days because of this. If it was a 3 star hotel, I would say nothing, but it is rated higher. Also I find it INCREDIBLE that you would get a complimentary bottle of wine, and water (good point) in your room and then every night after the first you don't get water. When I asked reception they said to go to the bar and fill your empty bottle from the dispenser.!!!. The beds in this place are as very hard. Beware unless you are ok with this.