전자레인지, 커피/티 메이커, 조리 도구/접시/주방 기구
예약 가능 여부 확인

더 타운하우스 바이 VRI 아메리카스 여행 후기

3 out of 5
더 타운하우스 바이 VRI 아메리카스
430 State Hwy 165 South, Branson, MO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 280개 이용 후기 중 123개" "
평점 8 - 좋아요. 280개 이용 후기 중 91개" "
평점 6 - 괜찮아요. 280개 이용 후기 중 37개" "
평점 4 - 별로예요. 280개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 280개 이용 후기 중 7개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

10/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Good stay but…
2023년 12월에 2박 숙박함
답변 제공: Rachel - Operations Manager 님, 2024년 1월 2일
Thank you for rating your stay. We are glad that you had a good stay at the townhouses and welcome any feedback you may have. Please don't hesitate to call us anytime.

8/10 - 좋아요

Dawn

단체 여행
좋아요: 청결 상태, 객실의 편안함
Girls' Trip
The stay was overall good. This was the 2nd time we stayed at this property. We arrived just after their on-property office closed at 6pm, so we had to check in at a different location. This was different than the 1st time we stayed. Everything was good. The only complaint was that the upstairs attic access (in the closet) was open and the clothes rack was down. We didn't discover it until after midnight so it was scary to sleep with it like that. Also the vertical blinds were difficult to operate.
2023년 11월에 3박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 12일
Dear Dawn,Thank you for your review. We are happy that you had a great stay. We appreciate your feedback as we are continually looking to improve all of our guests' experience.

4/10 - 별로예요

Donald

2023년 10월에 14박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 8일
Dear Donald,Thank you for taking the time to rate your stay! We hope to see you back again in the future.

10/10 - 훌륭해요

Stewart

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was great. Of course, it being a town house property, they want you to listen to their sales pitch but you certainly don’t have to. We didn’t. The only other negative was there someone next door and it was a little noisy but not bad. The studio room we stayed in was very nice and clean. It’s a very quite property with no traffic
2023년 10월에 6박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 8일
Dear Stewart,Thank you for your review! We appreciate your feedback and hope to have you with us again the next time you come to Branson.

8/10 - 좋아요

Matt 님, champaign

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 6박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 8일
Dear Matt,Thank you for taking the time to rate your stay. We hope that you had a wonderful time and that we will see you back again in the future.

8/10 - 좋아요

Jon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was clean, slow drain in bathtub. Tv did not work for cnn.
2023년 10월에 3박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 8일
Dear Jon,Thank you for taking the time to review your stay. We appreciate your feedback. We will be working towards correcting any issues such as these. We hope to have you back again next time you are in Branson.

10/10 - 훌륭해요

Luke

단체 여행
좋아요: 청결 상태, 객실의 편안함
Great stay
The grounds were very clean and tidy great location in Branson and easy to get around. Good space for larger groups.
2023년 10월에 2박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 8일
Dear Luke,Thank you for your kind review! We are happy that you had a great stay with us and look forward to seeing you again next time.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
Bad stay in Branson
1. Took long time to check in. 2. Unit had roaches in it. We killed all we saw! It was gross 3. The Bath tub was dirty. 4. The tenant in the unit next door was smoking weed, the odor was bad. 5. Company tried to intimidate us into viewing a time share Needless ro say we wont be back!
2023년 10월에 3박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 8일
Thank you for taking the time to review your stay. We are sorry that you had these issues during your stay. We value your feedback, as it is important to us to correct these issues and work towards making all future stays great ones.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Terrible salesy customer service
Was a decent enough place to stay for 6 people, including a toddler. Lots of places to sleep, loved having the kitchen. The door to the next townhouse was weird. Shared balcony was awkward. Pictures are kind of deceiving, as each townhouse layout is slightly different. The full stand alone shower in our room was annoying. The bathroom with toilet and sink was outside of the bedroom in the entry hallway. The pool was fun, but the bottom of it is ROUGH. A few of us got scraped from touching the bottom of the pool. The workout area is quiet. The worst part was check-in. There was a deposit that we were not aware of that was held until after check out. THEN, it turned into a time-share situation. We had kids in the car waiting for us to be able to get in our room after a 3 hour drive and they made us go to a separate room so they could try to sell us "deals". They literally gave our key to the sales guy so we'd have to go in there. Of course those so called "deals" required ANOTHER deposit that wouldn't be returned until we sat through their hour long pitch. And, of course, the "soonest" time for that was the day of our departure, 4 days later, AFTER check out. No thank you.
2023년 6월에 3박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 8일
Thank you for taking the time to review your stay. Your feedback is important to us and we value that, as we constantly look at how we can improve our guest's experience for all future stays.

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I found this place last minute for a weekend trip and loved it.
2023년 10월에 2박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 9일
Dear Jason,Thank you for your review! We are happy that you and your family had a great weekend with us! We hope to see you again the next time you are in Branson.

10/10 - 훌륭해요

Kathy

2023년 10월에 2박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 8일
Dear Kathy,Thank you for taking a moment to rate your stay! It looks like you had a great stay and we hope to see you again.

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to go to a spot a couple miles away to check in for a late arrival. Onsite office closed four hours early. So-called "Parking Permit" gets you a sales pitch to try and send you to a time-share showing. "Parking Permit" has you name and room on it. Don't put that on your car.
2023년 9월에 3박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 9일
Dear David,Thank you for taking a moment to review your stay. We are sorry that your experience did not meet expectations. We value your feedback and will use this information to improve upon all future guests' experiences.

10/10 - 훌륭해요

Darla

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Just what we needed for a short weekend trip
2023년 9월에 2박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 9일
Dear Darla,Thank you for your review! We are happy that you had a great experience and hope to see you again the next time you visit Branson.

10/10 - 훌륭해요

Cassandra

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is centrally located and absolutely amazing.
답변 제공: Rachel - Operations Manager 님, 2023년 12월 9일
Dear Cassandra,Thank you for your kind review! We are happy that you had a wonderful stay and hope to have you with us again the next time you come to visit Branson.

6/10 - 괜찮아요

ANGELA 님, cypress

2023년 7월에 3박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 9일
Dear Angela,Thank you for taking a moment to rate your stay with us. If there are any issues you would like to share with us, we would welcome your feedback. Please don't hesitate to give us a call anytime. We want to make sure that we do all we can to improve your next stay, should you choose to stay with us again.

4/10 - 별로예요

Clint

좋아요: 청결 상태
Did not like the time share meeting aspect
2023년 5월에 3박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 9일
Dear Clint,Thank you for taking the time to review your stay. We value your feedback, as we continuously strive to improve our guests' experience.

6/10 - 괜찮아요

Samantha

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 9일
Dear Samantha,Thank you for taking a moment to rate your stay with us. If there are any issues you would like to share with us, we would welcome your feedback. Please don't hesitate to give us a call anytime. We want to make sure that we do all we can to improve your next stay, should you choose to stay with us again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
Good except that I didn't expect a Time Share pit
2023년 3월에 7박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 9일
Thank you for reviewing your stay. We value your feedback, as we continuously strive to improve our guests' experience.

10/10 - 훌륭해요

Andrea

2022년 12월에 2박 숙박함

2/10 - 너무 별로예요

Marcy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beware!!!!! This is a timeshare with a pushy manager and an even more pushy sales person. The shower is less than 10 feet from the bed, the buildings are old and creepy, and there is mold!
2022년 12월에 3박 숙박함

6/10 - 괜찮아요

Rhonda

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The beds
2022년 12월에 3박 숙박함

10/10 - 훌륭해요

Steve

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great stay!
Clean and spacious. If I had only one bad thing to say is one of the showers drained slow but, everything was great for us
2022년 11월에 4박 숙박함
답변 제공: Stephanie 님, 2022년 12월 8일
Thank you, Steve! We hope you will return again soon!

6/10 - 괜찮아요

Chris

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The host wasn't friendly and pushed the time share made you fill you have to go and waste time. 45 min check inn . Won't a deposit . Wont go back.
답변 제공: Stephanie 님, 2022년 12월 8일
Hi Chris, we are so disappointed to hear about your experience. We strive to make our guests comfortable and feel at home during their stay. We hope you will give us another opportunity to impress you.

10/10 - 훌륭해요

Dennis

답변 제공: Rachel - Operations Manager 님, 2023년 12월 9일
Dear Dennis,Thank you for taking the time to rate your stay. It looks like you had a wonderful experience and we hope to see you again the next time you come to visit Branson.

8/10 - 좋아요

Kristopher

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: Stephanie Quick 님, 2022년 11월 21일
Thank you, Kristopher! We hope you will visit us again soon!

4/10 - 별로예요

James

가족 여행
별로예요: 객실의 편안함
Stairs
I asked for entry level. Are studio we had enter by stairs. My husband down the stairs. Website showed all front level entry. Never said anything about stairs. They are lucky we don't file a lawsuit from his fall.
2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Lynn

가족 여행
좋아요: 청결 상태, 객실의 편안함
Check-in Sales Scam
This is a well kept and very conveniently located property just a few blocks from Hwy 76 that is moderately priced but 5+ corporate names and a check-in time of 4PM with MANDATORY participation in a post check-in time share or other sales pitch, referred to by check-in employees as a "concierge service" to get your parking pass, makes this company complicit in the sales "scam". My husband was treated rudely by being yelled at and scorned from a man in the corner who didn't like being questioned about what he wanted to talk to us about before we sat at his desk to give "just information like telephone number, address, etc." My immediate family will never return to this property and we have actively informing family members scattered about the Midwest and all our Arkansas church members to avoid this housing option in Branson. Shame on you Surrey Townhouses etc. for your intentional misleading effort stealing our precious vacation time. (The 4PM time-with a line of waiting guests to check-in was apparently convenient for the sales team to utilize 4PM-6:30PM to make their pitch to everyone checking in. BEWARE!)
2022년 10월에 4박 숙박함
답변 제공: Stephanie 님, 2022년 11월 21일
Hi Lynn, we are so disappointed to hear about your experience during check-in. This is not representative of the level of customer service we expect to provide our Owners and guests during their visit with us. We hope you will consider giving us another opportunity to impress you.

10/10 - 훌륭해요

Steven

2022년 10월에 7박 숙박함
답변 제공: Rachel - Operations Manager 님, 2023년 12월 9일
Dear Steven,Thank you for rating your stay. It looks like you had a great experience and we hope to see you again next time.

8/10 - 좋아요

Charles

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too much pressure to buy a time share
2022년 10월에 4박 숙박함
답변 제공: Stephanie 님, 2022년 11월 21일
Thank you, Charles!

10/10 - 훌륭해요

KAREN

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Stephanie 님, 2022년 10월 1일
Thank you so much!

8/10 - 좋아요

Judy

좋아요: 청결 상태, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Stephanie 님, 2022년 9월 17일
Thank you, Judy! Hope you will visit us again soon!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 편의 시설/서비스
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our townhouse! This is a great property and located close to everything we were attending.
2022년 9월에 2박 숙박함
답변 제공: DC 님, 2022년 9월 11일
Thank you for staying with us. We do appreciate your feedback and we hope to see again soon.

10/10 - 훌륭해요

Raskieka

가족 여행
좋아요: 객실의 편안함
2022년 8월에 5박 숙박함
답변 제공: DC 님, 2022년 9월 11일
Thank you for staying with us. We do appreciate your feedback and we hope to see you again soon.

8/10 - 좋아요

Sheila

2022년 6월에 2박 숙박함

8/10 - 좋아요

Portia

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Bee

가족 여행
좋아요: 청결 상태, 객실의 편안함
Townhomes were located in a perfect spot. Close to everything but far enough from the mail strip. Home was clean and very spacious. However, if you're a family that likes to cook you own food even when on vacation, you will find very limited cooking utensils. Other then that, our overall stay was fabulous.
2022년 7월에 2박 숙박함
답변 제공: Stephanie 님, 2022년 8월 7일
Thank you, Bee! We are so happy to hear you enjoyed your stay! On your next visit, if there is a kitchen item you need, we invite you to check with housekeeping. While our units are equipped with the most common dishes and utensils you will need, we also have a lending pantry with additional items that may be helpful.

10/10 - 훌륭해요

Brandon

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. Tons of towels and linen. Everything was clean. We would definitely stay here again.
2022년 7월에 4박 숙박함
답변 제공: Stephanie 님, 2022년 7월 29일
Thank you, Brandon! We look forward to your next stay with us!

4/10 - 별로예요

Jeffrey

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The condescending attitude of the “concierge “ where you had to wait in line to give your vehicle info again to get your parking pass, while being pressured to go to a timeshare presentation. Overall state of the property could use some repair and updates.
2022년 7월에 2박 숙박함
답변 제공: Stephanie 님, 2022년 7월 29일
Hi Jeffrey, Thank you so much for taking the time to leave a review. We are disappointed to hear about your check-in experience. This is not representative of the level of service we expect to provide our guests. We hope you will give us another opportunity to impress you.

10/10 - 훌륭해요

Jared

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Surprisingly good. Very comfortable and lots of room. Basically a townhouse which is very comfortable for my family of 5. Kitchen was appropriately stocked with utensils and coffee maker. Had a toaster, blender and manual can opener as well. Close to Walgreens and the strip. I would stay here again.
2022년 7월에 6박 숙박함
답변 제공: Stephanie 님, 2022년 7월 29일
Thank you, Jared! We are so glad you and your family had plenty of room and found the kitchen stocked with everything you need! We hope you will return soon!

10/10 - 훌륭해요

Diane

2022년 7월에 2박 숙박함

8/10 - 좋아요

Jonetta

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was plenty of room for our family of 6 adults and 2 kids. The location is great to get around town. The checkin process was great! The staff we saw were very courteous and everyone seemed to be working hard. My toddler grandsons feet were black from the carpet and his momma wasn't happy about that. We could have used coffee filters as we brought our own coffee but we have never stayed somewhere that didn't provide filters. The jets in our bathtub in our room needed a scrubbing with some comet and a brush to get the gunk off. I have a tub just like it at home and that is how i keep it clean for our family and company. The Carriage Place and Grande Crown properties are our 'go to' place and we will definitely be back. It was a good time and if i owned the property i would want to know what would make my guests happy!
2022년 6월에 3박 숙박함
답변 제공: Stephanie 님, 2022년 7월 12일
Thank you, Jonetta! We are so glad you and your family had plenty of room to enjoy your vacation together! We can't wait for your next visit!

10/10 - 훌륭해요

tara

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 6월에 2박 숙박함
답변 제공: Stephanie 님, 2022년 7월 12일
Thank you, tara!

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태
2022년 6월에 2박 숙박함
답변 제공: Stephanie 님, 2022년 7월 12일
Thank you, Sandra!

8/10 - 좋아요

Nicholas

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very convenient. It could have been a little cleaner. There was a nasty stain on the bed ruffle. They come with washer and dryer’s, but the dryer didn’t work and the downstairs sink barely drained. Also the weird shower in the middle of the master bedroom was very odd. The worst part of the whole stay was probably the pushy timeshare people.
2022년 6월에 6박 숙박함
답변 제공: Stephanie 님, 2022년 7월 12일
Thank you, Nicholas! We are disappointed to hear your room was not representative of the cleanliness we expect to provide our guests during every stay. We are glad you found the location to be convenient! We hope you will give us another opportunity to impress you!

8/10 - 좋아요

Rebecca

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great area to relax and have fun in arcade on property.
2022년 3월에 4박 숙박함
답변 제공: Stephanie 님, 2022년 7월 12일
Thank you, Rebecca!

8/10 - 좋아요

Olive

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
No ice machine.
2022년 3월에 2박 숙박함
답변 제공: DC 님, 2022년 4월 4일
Hello; we thank you so much for staying with us; we do appreciate your feedback. Your comments are been forward to upper management.

8/10 - 좋아요

Brianna

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay here, but we stayed in the smaller portion of a condo. There is a door on either side you lock to prevent the other part of the condo from entering. The walls are also not soundproof are all. We switched rooms because our first room was the other side of a family with very loud children and we could hear every word they said.
2022년 3월에 3박 숙박함
답변 제공: Stephanie 님, 2022년 3월 30일
Hi Brianna! Thank you for your review! Thank you for giving us the opportunity to move you to a different unit so you could enjoy your vacation! We hope you will visit us again soon!

6/10 - 괜찮아요

Thomas

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The hot tub could use upgrading, and it could have been warmer. We had ants, and a lot of them.
2022년 3월에 3박 숙박함
답변 제공: Stephanie 님, 2022년 3월 30일
Hi Thomas, thank you for your review. We are disappointed to hear of your experience as we strive to provide clean, comfortable accommodations for our guests and we missed the mark. We hope you will give us another opportunity to impress you.

6/10 - 괜찮아요

실제 이용하신 고객

2022년 3월에 4박 숙박함
답변 제공: Stephanie 님, 2022년 3월 30일
Thank you.