스윔업 바

스위스-벨호텔 레인포레스트 여행 후기

4 out of 5
스위스-벨호텔 레인포레스트
Jl. Sunset Road No. 101, Kuta, Bali

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 238개 이용 후기 중 68개" "
평점 8 - 좋아요. 238개 이용 후기 중 120개" "
평점 6 - 괜찮아요. 238개 이용 후기 중 34개" "
평점 4 - 별로예요. 238개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 238개 이용 후기 중 6개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

kang hyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Really 님, 2023년 12월 19일
"Dear Mr/s. Kang Hyun,Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team.I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team.Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon.Sincerely,Reallyazika JacobusEcommerce Executive"

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
3년째 이용했는데, 올해는 실망이었다. 직원들은 친절하지 않았고, 방은 청소불량, 화장실바닥은 깨끗이 씻지 않아 물때로 미끈거렸다. 불쾌했음. 아침뷔페는 그나마 괜찮았다. 다음엔 이용하지 않겠음.
2017년 4월에 3박 숙박함
답변 제공: Dewi 님, 2017년 6월 17일
Dear Valuable Guest, Thank you for staying with Swiss-Belhotel Rainforest and for the time you took to share your review about our hotel. Guest's feedback is our most precious source of information in order to try to consistently improving our services and facilities. Kindly accept our sincere apologies for the inconvenient experience you had during your stay. Please be sure that corrective action has been taken, as we are continuously trying to improve our services and facilities. Looking forward to another opportunity to welcome you again in the future. Best regards, Dewi E-commerce

6/10 - 괜찮아요

soo 님, seoul

좋아요: 직원 및 서비스
그냥 이값정도면 이정도겠구나 하는호텔입니다.
내부가 청결은 보통인듯하고 시설이 일단 좀 오래되보여요. 이정도면 그냥 꾸따 비치 쪽 더 가까운데로 바꿀것같아요. 위치도 여기는 어중간하고 뭐 추천할이유는 없어요. 제일 좋아보이는 사진이 로비사진이고 그게 다입니다^^; 현지인들이 주로 찾는곳같아요.
답변 제공: Dewi 님, 2016년 11월 21일
Dear Mr/s. Soo, Thank you for taking the time to share your experience related to you recent stay with us at Swiss-Belhotel Rainforest. Indeed, it is very gratifying to learn that we have met you expectations. Please be assured that your kind words will be shared to our team members and I am quite sure that this will further motivate them to achieve our goal in making all our guests happy. We all look forward to be of service to you again. Best regards, Dewi, Ecommerce

8/10 - 좋아요

MIHEE 님, Seoul, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시설과 서비스는 굿, 위치찾기는 어려웠다
스위스-벨호텔 레인포레스트는 이름처럼 도심속 포레스트 같은 인테리어가 돋보였다. 객실이 깨끗했고, 침대와 침구 상태가 양호했다. 그런데 꾸따 지역에 ‘스위스’가 들어가는 호텔은 여러 개였고, 심지어 비슷한 이름의 계열사 호텔까지 몇 개 있었다. 그래서 호텔 위치를 찾는데 어려움이 많았다. 발리 공항에서 우버택시를 이용해 꾸따 시내까지 잘 도착했으나 호텔을 찾는데 시간이 많이 걸렸다. 호텔이 위치한 도로는 선셋로드였으나 해변과 가깝거나 선셋을 즐길 수 있는 곳은 전혀 아니었다. 꾸타 비치나 도심(레기안, 뽀삐스)으로 나가려면 택시로 10여분 정도 이동해야 한다. 호텔에서 도보로 10분 거리에 까르푸가 있었지만, 더운 날씨에 걸어가는 것은 힘들었다. 방에 들어가자 전원에 문제가 생겼는데, 네 번의 점검을 하고서야 원인을 찾을 수 있었다. 문제를 해결하는데 1시간이 걸렸다. 저렴한 가격으로 조용한 지역의 깨끗한 객실을 찾는다면 이용할 만하다. 그러나 도심지역이나 해변과는 상당한 거리가 있다는 점을 유의해야 한다. Swiss-Belhotel Rainforest is forrest in city was such interior wells like the name. The rooms were clean, the beds and bedding were in good condition. But the hotel includes the name 'Swiss' were several areas in Kuta. Even affiliates were few hotels with similar names nearby. So there were many difficulties in finding hotel location. The name of the road where the hotel was the Sunset Road. But close to, or where you can enjoy the beach and the sunset was not at all. To exit to the beach and downtown kuta must travel about 10 minutes by taxi. Carrefour was 10minute walk from the hotel, walking in hot weather it is difficult. We went into the room when the power was not working. However, staff could not find the cause. The fourth check and the problem was resolved. At a relatively low price it is worth to use if you're looking for a clean room in a quiet area. However, the downtown area and the beach should be noted that there is a considerable distance.
답변 제공: Dewi 님, 2016년 6월 18일
Dear Mr/s. MIHEE, Greetings from Swiss-Belhotel Rainforest. Thank you taking time to share your feedback regarding your recent stay with us. It is with regret to learn such unpleasant experience particularly on the area you mentioned on the review. I have shared your feedback with the respective team to prevent the same issue from recurring in the future. Once again, thank you and we look forward to the opportunity to welcoming you back on your next visit to Bali. Kind Regards, Dewi - Ecommerce

8/10 - 좋아요

크리

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
평균정도의 호텔
가격은 저렴하지만 부대시설이나 레스토랑이용 요금이 엄청비쌈
답변 제공: Dewi 님, 2016년 6월 18일
Dear Mr/s. 크리, Thank you for taking time to share your feedback. We are very pleased to hear that you enjoyed the stay experience at Swiss-Belhotel Rainforest. Your feedback are important to us as we continue to refine the level of service we extend to our guests. We greatly appreciated your comments and hope to welcome you back in the future. Kind Regards, Dewi - Ecommerce

8/10 - 좋아요

wooram 님, seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
it was cozy and convenience
it was cozy and convenience
답변 제공: Dewi 님, 2016년 6월 18일
Dear Mr/s. Wooram, Thank you for taking time to share your feedback. We are very pleased to hear that you enjoyed the stay experience at Swiss-Belhotel Rainforest. Your feedback are important to us as we continue to refine the level of service we extend to our guests. We greatly appreciated your comments and hope to welcome you back in the future. Kind Regards, Dewi - Ecommerce

2/10 - 너무 별로예요

Hyungseok

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bugs, Rude, No Medicine
This hotel made my terrible vacation. It had a lot of flies. Even the fly bit my legs. I scratched all day. This hotel's buffet server required me gave my cup and he gave the other table. I couldn't understand what is situation. My father injured his skin. I asked to give any medicine but they did not have anything. I never visit the hotel again. It made my terrible vacation in Bali.
답변 제공: Dewi 님, 2016년 6월 18일
Dear Mr/s. Hyungseok, Greetings from Swiss-Belhotel Rainforest. Thank you taking time to share your feedback regarding your recent stay with us. It is with regret to learn such unpleasant experience particularly on the area you mentioned on the review. I have shared your feedback with the respective team to prevent the same issue from recurring in the future. Once again, thank you and we look forward to the opportunity to welcoming you back on your next visit to Bali. KInd Regards, DEwi - Ecommerce

10/10 - 훌륭해요

Kamia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: Really 님, 2024년 1월 31일
"Dear Mr/s. Kamia,Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team.I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team.Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon.Sincerely,Reallyazika JacobusEcommerce Executive"

8/10 - 좋아요

David

좋아요: 직원 및 서비스, 객실의 편안함
Nice and relaxing stay
Our stay was good the people were very nice and polite and willing to please can’t fault them.the only thing was the breakfast the coffee was only percolated too strong for me the apple juice was so watered down it wasn’t nice the sweetener sachets was wet it wouldn’t come out but apart from that our stay was nice the bed was very comfy and the pillows were great thank you
2023년 8월에 5박 숙박함
답변 제공: Dinda Meitalia 님, 2023년 9월 3일
Dear Mr. David,“Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”.Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our services by our team.I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team.We do apologize if the breakfast is not met with your expectation, we will always improve our quality of the breakfast Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon.Sincerely,Dinda MeitaliaReservation

6/10 - 괜찮아요

Chin Yung Vanessa

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It’s not very clean. There were a lot of mold in the bathroom. They need to clean the place and all the cracks down with bleach .
답변 제공: Dinda Meitalia 님, 2023년 8월 29일
Dear Mr/s. Chin,“Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”.I am truly saddened to read your review, knowing that we have falling short in providing the highest level of hospitality.I assure you that I will personally share your constructive feedback to the appropriate hotel team for further improvement and to avoid these inconveniences from reoccurring again in the future.We look forward to having you come stay with us again in Swiss-Belhotel rainforest Kuta and to taking great care of you. We will see you soon!With warm regards, Dinda MeitaliaReservation

8/10 - 좋아요

Bruce

좋아요: 청결 상태, 직원 및 서비스
Would have preferred to be closer to the action, but there were other options that were just as good.
2023년 7월에 7박 숙박함
답변 제공: Dayu Wirangjani 님, 2023년 8월 22일
Dear Valuable Guest,"Warmest greetings from Swiss-Belhotel Rainforest, where nature and contemporary living meet"We sincerely appreciate your kind words and are thrilled to know you had a wonderful experience. We take great pride in offering the best of hospitality with the highest standards of service and are delighted to learn that we have managed to exceed your already high expectations. Thank you for considering Swiss-Belhotel Rainforest and we look forward to welcoming you back soon!Best Regards,Swiss Belhotel Rainforest

4/10 - 별로예요

Blanca

2023년 7월에 4박 숙박함
답변 제공: Dayu Wirangjani 님, 2023년 8월 22일
Dear Mr/s. ,"Warmest greetings from Swiss-Belhotel Rainforest, where nature and contemporary living meet"We appreciate your feedback and are sorry that we did not meet your expectations. We are committed to ensuring that this situation never happens again and are working to improve our service.If there is anything we can do to make your upcoming visit more comfortable and enjoyable, please let us know. We would be more than happy to help. Thank you for considering us for your future travel plans!Best Regards,Swiss Belhotel Rainforest

10/10 - 훌륭해요

Agnes 님, Badung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay
2023년 7월에 1박 숙박함
답변 제공: Swiss Belhotel Rainforest 님, 2023년 7월 11일
Dear Ms. Agnes,"Warmest greetings from Swiss-Belhotel Rainforest, where nature and contemporary living meet"We sincerely appreciate your kind words and are thrilled to know you had a wonderful experience. We take great pride in offering the best of hospitality with the highest standards of service and are delighted to learn that we have managed to exceed your already high expectations. Thank you for considering Swiss-Belhotel Rainforest and we look forward to welcoming you back soon!Best Regards,Dayu WirangjaniE-Commerce Executive

10/10 - 훌륭해요

Affaq

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely staff who made the stay all the more worth while.
답변 제공: Swiss Belhotel Rainforest 님, 2023년 6월 1일
Dear Mr. Affaq,"Warmest greetings from Swiss-Belhotel Rainforest, where nature and contemporary living meet"We sincerely appreciate your kind words and are thrilled to know you had a wonderful experience. We take great pride in offering the best of hospitality with the highest standards of service and are delighted to learn that we have managed to exceed your already high expectations. Thank you for considering Swiss-Belhotel Rainforest and we look forward to welcoming you back soon!Best Regards,Swiss Belhotel Rainforest

10/10 - 훌륭해요

GARY

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Very nice place Great rooms we had Good value I enjoyed my stay there
2021년 5월에 1박 숙박함
답변 제공: Yudi 님, 2021년 5월 27일
Dear Mr/s. Gary , Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and we are glad to know that you had enjoyed the overall experience at Swiss-Belhotel Rainforest. We aim to exceed guest expectations and always try to make it the most memorable one for our guests. We’d like to express our gratitude for your compliments to our Property. With your positive feedback, our team will certainly be motivated to enhance further guest’s interactions. We look forward to welcoming you back soon. Best Regards, Muh Prayudi Reservation Agent

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Like grandparents, sweet but outdated
The best thing about the hotel is the friendly staff that always greets you with a smile. Aside from that, the place needs a “facelift” and I personally didn’t love the location as I couldn’t easily walk around. It’s easier if you rent a scooter or grab everywhere though. Overall, I had a great treatment and I can’t really complain.
View of the reception
Behind the reception
I got a room upgrade due to some issues in the previous one
2020년 2월에 9박 숙박함
답변 제공: Muh Prayudi 님, 2020년 4월 22일
Dear Guest, We are happy to hear you had a positive experience during your stay at Swiss-Belhotel Rainforest Kuta! We value your input and encourage you to let us know more details about your experience with us. We are looking forward to returning to our hotel.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is rated as a 4 star venue, it is not maybe 2.5 rooms are in poor condition, furniture badly in need of repairs and re-painting, bathroom shower needs good clean. No toiletries except soap and toothbrush, only 2 towels no faces or hand towels. Companion shows safe in room and bathrobes not in room Pool area no atmosphere only 2 set of chairs and about 6 bean bags Front desk staff very good always remembered name and booked taxis. Food was OK did not have breakfast so can not comment. Noisy rooms when furniture is moved around in rooms each side or above. Stayed at other Swissbel Resorts will not stay at this one again. Recommend they provide arm chairs in rooms as only one desk chair is provided
2019년 9월에 1박 숙박함
답변 제공: Muh Prayudi 님, 2019년 9월 13일
Dear Our Valued Guest, Thank you very much for taking the time to share your review regarding your recent stay at Swiss-Belhotel Rainforest Kuta. Please accept our sincere apologies for the inconvenience caused during your stay. We have discussed your review to the respective Head of Departments in order to rectify the shortfalls and avoid re-occurrence. Thank you once again for your valuable feedback and I hope that you give us a chance to serve you better in the future. It will be our pleasure to welcoming you back and to make your next stay with us a truly memorable experience. Regards, Muh Prayudi Reservation Agent

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ビジネスマンにおすすめです。
部屋が広く、とても清潔で快適に過ごす事ができました。仕事での滞在でしたが、広いデスクもあり、室内のWiFiも繋がりやすくてありがたかったです。室内の照明は暗めでした。家族連れの宿泊客も多く、ビーチには隣接していませんが価格重視の方にはレジャーでの滞在にもおすすめだと思います。カルフールが近く、徒歩で行くことができます。
2019년 7월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 7월에 4박 숙박함

10/10 - 훌륭해요

Mish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Above and beyond
I had a lovely stay at the rainforest, it’s and absolutely stunning lush setting in a very convenient locations. Whilst having lunch at the Bule Bar, the owner was with a photography crew taking promo pictures. As I was in the background, he offered me a complimentary spa treatment. I returned to my room later in the day to a hand writer note and business card with the offer. Such a lovely gesture and the massage was absolute heaven. I will most definitely be returning.
2019년 6월에 1박 숙박함
답변 제공: Muh Prayudi 님, 2019년 7월 17일
Dear Valued Guest, Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and we are glad to know that you had enjoyed the overall experience at Swiss-Belhotel Rainforest. We aim to exceed guest expectations and always try to make it the most memorable one for our guests. We’d like to express our gratitude for your compliments to our location. With your positive feedback, our team will certainly be motivated to enhance further guest’s interactions. We look forward to welcoming you back soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 4박 숙박함

8/10 - 좋아요

ISAMU

オススメのホテルです
帰りが深夜便の為空港に近く良いと思い2泊しました。ホテルのレストランOakは安く美味しかったです。近くにカルフール、グランドラッキー、パパイヤスーパーマーケットが徒歩圏内に有り、お土産も買えとても便利なホテルでした。次回も帰りには、必ず利用したいと思います。
2019년 3월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Quiet but a little dark in placesbasically for Indonesian people
2019년 3월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very very nice receptionist so please be patient with them, they are out there trying to give us the best service. Good security as well.
2018년 12월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2018년 12월에 2박 숙박함

10/10 - 훌륭해요

Erwin 님, Philippines

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel. Great food. Staff were good. Affordable price!
2018년 10월에 4박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2018년 11월 3일
Dear Erwin, Thank you for sharing this wonderful review regarding your stay experience with us at Swiss-Belhotel Rainforest Kuta recently. We are so delighted to hear that you enjoyed the stay. Your generous comments about our hotel and staff are very much appreciated. It’s always great to hear about such positive feedback and guest satisfaction, it’s truly what we strive for. We look forward to be of your service again in the future, whenever your travel plans brings you back to Bali.

10/10 - 훌륭해요

monika

I use this hotel over and over, the suite is spacious, the beds are comfy. Breakfast good. It's not in the center, good for business
2018년 8월에 4박 숙박함
답변 제공: Teezar Mirza 님, 2018년 8월 29일
Dear Monika, Thank you for choosing Swiss-Belhotel Rainforest as your accommodation during your recent visit to Bali and also for sharing this positive feedback. We are delighted to know that you had a wonderful vacation. Look forward to another chance to welcome you back in the future. Best regards, Teezar Mirza General Manager

8/10 - 좋아요

gray1 님, adelaide sth australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel well situated for business
2018년 5월에 5박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2018년 5월 22일
Dear gray1, Thank you for staying with Swiss-Belhotel Rainforest during your recent trip to Bali and for spending some of your time to post this wonderful review. We are delighted to hear that you had an enjoyable stay. Guest satisfaction is of utmost important to us and we take our guest comments very seriously and always strive to provide comfortable and better accommodation. We appreciate your feedback and look forward to welcome you back in the future.

6/10 - 괜찮아요

karthikeyan

답변 제공: Teezar Mirza 님, 2018년 4월 30일
Dear Mr/s. Karthikeyan, Thank you for sharing this wonderful review regarding your stay experience with us at Swiss-Belhotel Rainforest. We are so delighted to hear that you enjoyed the stay. Your generous comments about our hotel is very much appreciated. It’s always great to hear about such positive feedback and guest satisfaction, it’s truly what we strive for. We look forward to be of your service again in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room facing was dull and horrible, staff asked to pay extra to change room
2018년 4월에 4박 숙박함
답변 제공: Teezar Mirza 님, 2018년 4월 12일
Dear Valuable Guest, Thank you for your recent stay at Swiss-Belhotel Rainforest Kuta. We truly apologize for the inconvenience caused during your stay with us however may I know when is your exact travelling date to enable us trace in our system ? As we normally charge for an upgrade room if guest agreed to take the room options. Your feedback also has been shared to our team for their review of improvement. Once again, thank you for your feedback, and have a great day ahead.

8/10 - 좋아요

Ankit 님, Ahmedabad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Rooms and service very good. Hotel staff very much supportive and courteous. Booked executive suite, cleanliness good. Strongly recommend this one.
2018년 2월에 3박 숙박함
답변 제공: Teezar Mirza 님, 2018년 2월 20일
Dear Mr. Ankit Kansara, Greetings from the team at Swiss-Belhotel Rainforest Kuta. Thank you for sharing your feedback. It was a great pleasure to be your chosen accommodation and learned that you had a very good experience while staying with us. There is no better satisfaction than knowing that we were able to exceed your expectations. Your appreciation will surely motivate our team to provide a heartfelt service to our guests. Thank you again for the review and we wish to welcome you back in the near future. Best regards, Teezar Mirza General Manager

6/10 - 괜찮아요

Nick 님, Singapore

좋아요: 청결 상태, 직원 및 서비스
A decent hotel, but that's it
The hotel is decent. The junior suite room is big. The staff is nice and the cleanliness is OK. But that's about it, everything else is average at best. Probably better for a family looking to be further away from all the crowds.
2017년 12월에 7박 숙박함
답변 제공: Teezar Mirza 님, 2018년 1월 16일
Dear Mr. Nick, Thank you for staying with us at Swiss-Belhotel Rainforest and for taking the time to share your review. It was a pleasure reading and receiving your detailed feedback regarding your recent stay with us. We would like to extend our sincerest apologies related with your unpleasant experience during your stay. Your feedback is very valuable to bring us to improving our quality of service to be better and to meet guest’s satisfaction; we thank to you for bringing it up to our attention. Kindly rest assured that we have taken note and shared your remarks to all related department to prevent this kind of disappointment to not happen again in the future. Thank you for sharing your concerns and we do hope that we have an opportunity to serve you better in the future. Best regards, Teezar Mirza General Manager

10/10 - 훌륭해요

Marcella 님, São Paulo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel
I stayed in Swiss Rainforest and I loved. Good food, super clean, e lovely staff. I definitely recommend this hotel.
2017년 12월에 6박 숙박함
답변 제공: Teezar Mirza 님, 2018년 1월 5일
Dear Ms. Marcella, Thank you for choosing Swiss-Belhotel Rainforest as your accommodation while in Bali. Your patronage is truly appreciated. We were delighted to receive your comments on our room and breakfast. Your remarks has been shared with the rest of the team member as our consideration for future improvement. Once again thank you for your feedback, and we look forward to welcoming you back in the future. Best regards, Teezar Mirza General Manager

2/10 - 너무 별로예요

Sinsleeper

Very Disappointing!
Was so disappointed when i checked in. Booked this hotel thru expedia wif confirmation about 1 month before travel date, only to be told that they were running on full house and can only offer us a twin bedded room when i did specifically requested for a King! Worst part was when they admitted to giving up my reservation for a tour group which just came in. Highlighted to them that reservations was made 1 month ago and yet it can be given up to a later request! Really disappointing how the management runs the the hotel!
2017년 11월에 2박 숙박함
답변 제공: Teezar Mirza 님, 2017년 12월 16일
Dear Mr/s. Sinsleeper, Greetings from Swiss-Belhotel Rainforest Kuta. First of all, thank you for sharing your feedback. I do regret that the quality of our service during your recent stay did not meet your expectation and made the experience disappointing. We understand your concerns and please be assured that your feedback has been shared to the related departments for immediate improvement. I sincerely hope that we would have the chance to recover your impression of our hotel. Best regards, Teezar Mirza General Manager

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
もう少し頑張ってほしい
1年ぶり2度目の滞在でした。 去年より全体的に質が低下したように感じました。 「エリア内無料送迎」とあるので、どこまで無料で行ってもらえるか聞いたところ、「そんなサービスはない」とのことでした。
2017년 11월에 1박 숙박함
답변 제공: Dewi 님, 2017년 12월 6일
Dear Valuable Guest, Greetings from Swiss-Belhotel Rainforest Kuta. First of all, thank you for sharing your feedback. I do regret that the quality of our service and products during your recent stay did not meet your expectation and made the experience disappointing. We understand your concerns and please be assured that your feedback has been shared to the related departments for immediate improvement. I sincerely hope that we would have the chance to recover your impression of our hotel. Best regards, Teezar Mirza General Manager

8/10 - 좋아요

Luh Dian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 2박 숙박함
답변 제공: Dewi 님, 2017년 11월 29일
Dear Ms. Luh Dian, Thank you for choosing Swiss-Belhotel Rainforest Kuta during your visit to Bali. We are happy to find that your stay with us was memorable one & also we thank you for your valuable feedback towards our services and facilities provided at our hotel. We are looking forward to welcoming you again on your next visit. Best regards, Teezar Mirza General Manager

8/10 - 좋아요

Logan 님, France

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel - nice staff
We had a nice time in this hotel. We spend a pleasant time in the swimming pool and it was nice to have access to the gym room. The staff was so nice, we loved spending time with them. Thanks again for all you have done, your help for transport accommodation etc...
2017년 9월에 5박 숙박함
답변 제공: Teezar Mirza 님, 2017년 9월 29일
Dear Mrs. Mayuri Loganayagam, Thank you for staying with Swiss-Belhotel Rainforest during your recent trip to Bali and for spending some of your time to post this review. We are delighted to hear that you had an enjoyable stay. Guest satisfaction is of utmost important to us and we take our guest comments very seriously and always strive to provide comfortable and better accommodation. We appreciate your feedback and look forward to welcome you back in the future. Best regards, Teezar Mirza General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Staff. Great Breakfast Buffet. Nice Swimmingpool. I had a really good time. I would choose it again.
2017년 9월에 14박 숙박함
답변 제공: Teezar Mirza 님, 2017년 9월 23일
Dear Valued Guest, Thank you for staying with Swiss-Belhotel Rainforest during your recent trip to Bali and for spending some of your time to post this review. We are delighted to hear that you had an enjoyable stay. Guest satisfaction is of utmost important to us and we take our guest comments very seriously and always strive to provide comfortable and better accommodation. We appreciate your feedback and look forward to welcome you back in the future. Best regards, Teezar Mirza General Manager

8/10 - 좋아요

Kaushik

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
Hotel was very comfortable and memorable stay. I belief oak restaurant menu had limited options. We stayed four nights and maximum of the time they asked us to sit outside as some function going on inside restaurant. It was very hot outside and somehow managed.Hotel service also needs to be improved.
2017년 8월에 4박 숙박함
답변 제공: Dewi 님, 2017년 8월 15일
Dear Mr. Kaushik Das, Thank you for staying with Swiss-Belhotel Rainforest during your recent trip to Bali and for spending some of your time to post this review. We are delighted to hear that you had an enjoyable stay. Guest satisfaction is of utmost important to us and we take our guest comments very seriously and always strive to provide comfortable and better accommodation. We appreciate your feedback and look forward to welcome you back in the future. With hospitality regards, Management

8/10 - 좋아요

Leith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was comfortable a bit further out than we thought bath/shower a bit of a hazard would not recommend for anyone not very agile
2017년 7월에 7박 숙박함
답변 제공: Dewi 님, 2017년 7월 27일
Dear Mr/s. Leith, Thank you for staying at Swiss-Belhotel Rainforest during your recent visit to Bali, and be certain that we highly appreciate the time you took to share your review. Our guest's feedback is our most precious source of information in order to try to consistently improving our services and facilities. Please accept our sincere apology that your stay with us was far from flawless. We take all guest’s concerns and issues with our property seriously. Once again, thank you very much for your feedback and we hope to have a chance to welcome you again in the future. With hospitality regards, Management

10/10 - 훌륭해요

Hannah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 5월에 2박 숙박함
답변 제공: Dewi 님, 2017년 6월 8일
Dear Ms. Hannah, Thank you for taking your valuable time to share your recent staying experience with Swiss-Belhotel Rainforest. We are delighted to know you had a wonderful holiday and that you enjoyed the stay. Your positive feedback is very much appreciated and it is definitely motivate our team to continue proudly giving the best service to our guests. We look forward to another opportunity to welcome you whenever your future travels brings you back to Bali. Best regards, Dewi E-commerce

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel for a short stayover.
Great breakfast. Friendly staff. Close to Retail Outlets.
답변 제공: Dewi 님, 2017년 5월 19일
Dear Valuable Guest, We would like to thank you for choosing to stay with Swiss-Belhotel Rainforest and thank you for sharing your feedback regarding your stay experience. Your comments on the room, breakfast and surrounding areas are most gratifying and will be shared with the team member. Your satisfaction is the best reward for our staff who work day after day to offer their best service. We really appreciate your feedback and we look forward to welcoming you back on your next return to Bali. Best regards, Dewi E-commerce

10/10 - 훌륭해요

Muhaimin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Efficient Housekeeping.
The staff were friendly and courteous. Always willing to help and serve with smile.
답변 제공: General Manager 님, 2017년 3월 7일
Dear Mr. Muhaimin, We would like to thank you for providing us with wonderful feedback and for taking the time to share your experience following your recent stay at Swiss-Belhotel Rainforest. We are very delighted that you enjoyed the stay with us, yet, most of all, your praises about our helpful and friendly colleague are truly appreciated and extremely well received. These encouraging comments are a great motivation for all of us in continuously expressing passion and love for our craft, taking care of our guests. We look forward to welcoming you at our Hotel in the near future Best Regards, Dewi E-commerce

6/10 - 괜찮아요

Annamarie 님, Queensland, Australia

좋아요: 직원 및 서비스
별로예요: 청결 상태
Too far from anything to walk
The hotel appeared lovely when you first came in but after a few days you realised that we couldn't just go for a walk anywhere. Anything we needed or wanted to do required transport. Our room was not cleaned properly. I accidentally dropped a hiiball glass of coke. Unfortunately the glass broke. At the end of our stay I was charged for the glass, despite not getting it replaced during the rest of our stay. The coke from the accident was not cleaned up for the rest of the trip either. I cleaned the glass and did as best I could. The bathroom floor was deadly dangerous once wet that we were standing on towels after showers to avoid slipping. The road noise was not a problem but there was a lot of noise from other guests. Whilst this may be somewhat out of the direct control of the hotel, if they continue to hire out to large tour groups this is a given.
View from my room
Interesting fresh artwork
Local artwork
답변 제공: Dewi 님, 2017년 2월 11일
Dear Ms. Annamarie, Thank you for taking the time to write this review following your stay at Swiss-Belhotel Rainforest. We regret to hear that your recent stay experience was not up to your expectation and we did fail to meet our own standards especially regarding the level of service. We would like to sincerely apologize for the shortcomings and please be assured that your concerns have been shared with department concerned for further improvement in all aspects. We hope you might consider giving us another chance as your satisfaction is very important for us. It would be a pleasure to welcome you again at our hotel and to convince you that we able to provide you with more positive impression Best Regards, Dewi - Ecommerce

8/10 - 좋아요

SAMIR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
فندق جيد وخدماته جيدة
أقامة ممتازه . الفندق مناسب مع السعر وبجانبه سوبر ماركت
답변 제공: General Manager 님, 2017년 2월 10일
Dear Mr. Samir, Thank you for staying at Swiss-Belhotel Rainforest and taking the time to share your experience. We sincerely appreciate your kind words and we are delighted that you had a memorable time during your stay with us. We hope to see you again in the not too distant future Best Regards, Dewi - Ecommerce

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean well staffed hotel
Close to everything with lovely staff. Great breakfasts n special event meals.
답변 제공: ecomsbku@swiss-belhotel.com 님, 2017년 2월 2일
Dear Valuable Guest, Thank you for the positive feedback on the hotel especially on the value you experienced during your stay with us at Swiss-Belhotel Rainforest. This review has been shared with our team member and all of us look forward to welcoming you again soon Best Regards, Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
arrived at 1am. Fast checkin. Room was a bit dirty and aged. Most things had stains on them (chairs etc). But got it cheap and happy with it for what we paid. Breakfast was good.
답변 제공: ecomsbku@swiss-belhotel.com 님, 2017년 1월 26일
Dear Valuable Guest, Thank you for sharing your staying experience with us at Swiss-Belhotel Rainforest. It is with regret to know that your stay was not as your expectation. We have shared your feedback to our team as their encouragement and to improve our quality and service in the future. Hopefully we have another opportunity to welcome you back in the future to show our better improvement. Best Regards, Management

2/10 - 너무 별로예요

Ardi

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Staff needs more training
To sum up, they gave my room to another person when I was sleeping inside that room. So imagine you are in a need of sleep and there were people in front of your room trying to get in in the middle of the night. The front office staff responsible for this apparently didn't report this because there was no note about this when I complained about it in the morning. Very unprofessional! During breakfast, I was told that I can order bacon and cheese directly to the staff. Well nobody took my order and after I finally got someone to take it, when I order some more extra, it never showed up until I finished my breakfast.
답변 제공: General Manager 님, 2017년 1월 25일
Dear Mr. Ardi Haslim, We sincerely appreciate your time to share this review of your recent stay experience at Swiss-Belhotel Rainforest. We would like to extend our sincerest apologies related with your unpleasant experience during your stay. Your feedback is very valuable to bring us to improving our quality of service to be better and to meet guest’s satisfaction; we thank to you for bringing it up to our attention. Kindly rest assured that we have taken note and shared your remarks to all related department to prevent this kind of disappointment to not happen again in the future. Thank you for sharing your concerns and we do hope that we have an opportunity to serve you better in the future. Best regards, Management