Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO
Reviews
7.8
Good
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Great and convenient location. Grocery store beside hotel and beach across the street. Bus stop outside. Excellent friendly staff, free open bar from 11 - 11 and free WiFi which we weren’t aware of and bought SIM cards but we know for next time. My teens loved it and the rooftop pool was perfect. It was much better than expected. Recommend for all families. Will return again.
The property was a perfect location. I wish the rooftop pool opened early so I could have watched the sunrise. One of the best parts was Mario. Mario helped me with everything I needed and made great suggestions. If you stay at the Aloft find Mario and work with him.
Loved the location and the included bar. Staff will knock on your door asking u when your going to check out at 9am even though check out isnt tell Noon
The hotel is OK. But what's not OK it's when police trying to break your door in the middle of the night and when you open it they say just checking. Kids are scared, you are in shock and no explanation from the staff, 0!!?thats horrible, won't recommend it
Aloft is in the perfect area for shopping and clubbing. Everything was close (walking distance). There is an $115(USD) additional charge to add people to the reservation.
The facility has an amazing staff and an updated boutique feel. We only stayed one night before catching the ferry over to Isla Mujeres but I think it was perfect for our needs. The walls are a bit thin, so I could see it being loud at times, but for a short hotel stay it worked perfect for us.
For the price, it’s really not terrible. Staff was nice and the open bar is a nice touch. But the rooms are pretty rough, similar to a motel kind of vibe. We only stayed overnight to catch an early AM flight.
Easy access to shopping and food, The ferry across to Isla Mujeres is directly across the street. Access to one of the best beaches is about a 5 minute walk from the hotel.
Staff were helpful and friendly. Pool area was nice. There was mold/mildew in the shower. Bedding/pillow cases had stains and there were bugs on the floor. Place needs updating. Area around the hotel was close to beaches and restaurants/grocery store. Definitely okay spot if you’re on a budget, but I’m sure there are cleaner places to stay.
You can hear absolutely everything in the adjacent rooms. This place is old and rundown. Stinky hallways. Bathroom had a sliding door that doubles as a closet door. Wouldn’t close properly, no privacy. This place needs to get knocked down and rebuilt. It’s only suitable for people partying hard, couldn’t care less about anyone else. It wasn’t cheap either.
The sink in the bathroom was clogged, so I had no choice but to use water with weak pressure.
The male recepionist got so mad at me just because I couldn't catch his intention. I just asked to lend towel but the guy required me the reason. I can't understand why it is necessary. Cancun is beach resort. It's natural for guests to use many towels.
The number of towels that a guest uses is strictly recorded and this hotel cannot allow to use towel on checkout day.
The hotel is located at center of Hotel zone. All the amenities even the bus halts for most of the tours is just opposite of the hotel. Clubs and restaurants are walkable distance
The property was OK but it had a weird smell. Poor quality of Shampoo and soap. The pool was cold. People is very friendly though. Overall it was a good stay.
Lourdes Alicia
Stayed 4 nights in Dec 2023
6/10 Okay
Naila
Traveled with family
Jan 1, 2024
Disliked: Amenities
Location and breakfast are the only good things.
Washrooms are untidy and there is no shampoo.
The reception desk is very poor , we waited 45 miutes before we check in. reception area was poorly furnished and in need of serious remodeling.
Room was poorly furnished, no dressers and no place to hang clothes.