로비 좌석 공간

더 레지던트 켄싱턴 여행 후기

4 out of 5
더 레지던트 켄싱턴
25 Courtfield Gardens, London, England

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1001개 이용 후기 중 739개" "
평점 8 - 좋아요. 1001개 이용 후기 중 204개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 42개" "
평점 4 - 별로예요. 1001개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 6개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

BO A

2024년 1월에 4박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 1월 24일
Dear Bo,Thank you for choosing to stay at The Resident Kensington, we are happy to see that you had a great stay with us and the team thanks you for your 10/10 rating. We hope to have the chance to welcome you back some time in the future.

8/10 - 좋아요

SUNHONG

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 1월 3일
Dear Sunhong, Thank you for taking the time to rate your stay with us. We appreciate the 8/10 rating. We are glad to see that you had an overall lovely stay with us. We hope to have the chance to welcome you back on your next trip to London. We wish you a Happy New Year and all the best in 2024.

10/10 - 훌륭해요

wonseok

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Yash 님, 2023년 12월 23일
Dear Wonseok,Thank you for your 5-star review. Your feedback is very important to us and it was a pleasure to host your stay. May you have a relaxing holiday season and a wonderful new year. We look forward to welcoming you again very soon Kind regards,Yash - Duty Manager

10/10 - 훌륭해요

YUNJIN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
방이 아주 깔끔하고 아늑한 분위기이고 방 크기도 생각보다 작지 않았습니다. 기본적인 식기류나 전자렌지가 있는 것도 편리합니다. 번화가는 아니지만 지하철역에서 가까워요. 전반적으로 추천할만한 숙소입니다
답변 제공: Victoria - Reception Manager 님, 2023년 11월 3일
Dear Yunjin,Thank you for taking the time to leave us your wonderful feedback. The team is happy to hear that you had a lovely stay with us and have rated your stay a 5/5. We are glad to hear that you especially enjoyed the Kitchenette and all the amenities it provided and how helpful it was to have this during your stay. Thank you again for staying and enjoying our hotel and our beautiful area. We hope to see you again some time in the future.Kind regards,

10/10 - 훌륭해요

Sohee

2023년 8월에 6박 숙박함
답변 제공: Kind regards Gemma - Duty Manager 님, 2023년 9월 1일
Dear Sohee, Thank you for your 10 out of 10 feedback. We are all really happy you enjoyed your stay with us and hope to welcome to the Resident Kensington in the future

10/10 - 훌륭해요

Yulee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable bed, kind reception, daily bedding service, convenient location etc.
2023년 7월에 8박 숙박함
답변 제공: Abdul Haq - Night Duty Manager 님, 2023년 8월 1일
Dear Yulee,Thank you very much for your 5/5 rating!! Our entire team are very pleased to see you were impressed with our overall quality & hospitality provided during your stay. On behalf of our whole team here at The Resident Kensington, thank you for staying with us & we hope to see you again very soon!Best RegardsAbdul HaqNight Duty Manager

10/10 - 훌륭해요

Daejung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용한 동네에 깔끔한 숙소. 걸어서 2-3분 거리 튜브 있음.
2023년 7월에 4박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2023년 7월 23일
Dear Daejung,Thank you for your review and 10/10 rating ! We're glad to hear that you enjoyed your the location of the hotel and how close we are to Earls Court station. We hope to see you again some time in the future !

10/10 - 훌륭해요

Hyang yun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주요 관광지를 한 번에 갈 수 있는 피카딜리와 디스트릭트 라인이 있어서 이동하기에도 편리했어요. 객실내에 다리미, 포트, 식기류까지 다 준비되어 있어서 장기 숙박하며 가끔 객실에서 끼니를 때우고 하기에도 좋았습니다. 다음에 런던에 또 오게된다면 여기에 또 묵고 싶어요!
2023년 4월에 5박 숙박함
답변 제공: George Day - Reception Manager 님, 2023년 4월 25일
Dear Hyang Yun,Thank you so much for you 10 out of 10 review!We are pleased to hear that you enjoyed our location, as well as all the in-room facilities.We’re all really looking forward to seeing you again during your next visit to London.Best RegardsGeorge DayReception Manager

10/10 - 훌륭해요

SeungA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함

8/10 - 좋아요

HoeGeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
준수한 육각형, 직원도 친절, 지리적 아쉬움, 생수 안줍니다.
나름 준수했던 숙소. 편안함, 청결함, 방 내 시설 등 대부분이 갖추어져 있으며 직원도 매우 친절하다. 육각형의 숙소라고 평가하고 싶다. 다만 켄싱턴이라는 위치적인 단점과 주변시설의 부재, 그리고 숙소에 기본적인 생수를 지급하지 않는 부분은 아쉬웠다. 그 외에는 훌륭했다.
2023년 1월에 2박 숙박함
답변 제공: EJ 님, 2023년 1월 18일
Dear HoeGeon,Thank you for the feedback following your stay.I am glad to see that you overall enjoyed your stay. It was a pleasure to host you on this occasion. A big well done to the whole team for the heartfelt attention.We hope to see you again!Kind regards,Edgardo CruzReception Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 좋고 교통/장보기 편리한 숙소
얼스코트 역에서 도보로 4분 정도로 가깝고 역 바로 나오면 프레타망제와 M&S 푸드 마트, 맡은 편에는 Paul이 있어서 참 편리했어요. 7박 동안 스탠다드 더블룸을 이용했는데 방크기가 좁지 않고 방 정돈도 깔끔하게 해줘서(네스프레소 머신, 식기 포함) 맘에 들었어요. 어메니티를 요청해야 준다든지 욕조가 없는 샤워실이었던 것을 제외하고는, 성탄절 아침에는 문고리에 산타 선물도 걸어주고 체크 아웃 후에도 짐을 오랫동안 보관해주는 등 대체적으로 만족해서 영국 방문할 때 다시 이용하려고 합니다.
2019년 12월에 7박 숙박함
답변 제공: EJ 님, 2020년 1월 26일
Dear Guest, Thank you for the perfect 10 out 10 review. We look forward to welcome you back in the near future! Kind regards, Ejay Cruz

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 만족스러운 숙박이었습니다.
방이 매우 작은 편이었지만, 그 외에는 모두 만족했습니다. 방 작은 것 또한 생각외로 나쁘지는 않았습니다. 런던 여행객들에게 추천합니다.
2019년 3월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족동반여행
네 사람이 디럭스룸(킹사이즈 침대 하나와 2개의 싱글침대로 이루어진 방이었습니다)에서 머물렀는데 생각보다 비좁지 않고 청결했습니다 문제가 있을 경우 리셉션에 연락하면 신속하게 해결해주는 것도 마음에 들었고 무엇보다 하우스키핑 시 싱크대의 식기를 모두 새로 갈아주셔서 좋았어요 수건은 바닥에 내려놓을 경우에만 갈아주는 시스템이었고 수건걸이가 라디에이터 기능을 해서 빨래를 말릴 때 편했어요 양치세트는 따로 제공되지 않아서 조금 당황했습니다 주요관광지와 거리가 있지만 주변이 조용한데다 근처의 얼스코트 지하철역을 이용하면 zone 1 내의 유명한 곳은 쉽게 둘러볼 수 있을 듯 해요
2019년 2월에 4박 숙박함
답변 제공: Matt Mejsak 님, 2019년 3월 5일
Dear Guest, Thank you for your fantastic review! We are glad to read that you have enjoyed your stay with us. Our staff are constantly doing their best to meet and exceed the expectations of our guest and we are glad to know that we were able to make your stay enjoyable. We hope to welcome you to The Nadler Kensington on another occasion when we hope you will have another great experience. Warmest regards, Matt Mejsak Duty Manager

10/10 - 훌륭해요

Arindam

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
During our week-long stay at Resident Kensington in London over Spring Break, we were thoroughly impressed by the exceptional service and attention to detail that made our celebration of our daughter's upcoming graduation truly special. From the moment we arrived, the staff were incredibly accommodating. Despite our room not being immediately ready, our wait was made comfortable with complimentary tea and snacks in the lobby. The staff consistently went above and beyond, providing excellent recommendations for local dining, sightseeing, and activities that ensured great value for our money. A highlight was the concierge securing us a reservation for a traditional British Sunday roast—an experience we eagerly anticipated and thoroughly enjoyed. Although there were minor issues with plumbing and housekeeping, the staff addressed these promptly and effectively, underscoring their commitment to service excellence. The hotel's location is also a significant advantage. Situated centrally in Kensington, it is just a 4-5 minute walk from Earl’s Court Tube Station, making it incredibly convenient for exploring London with most major attractions within a 10-30 minute Tube ride. The area offers an array of dining and takeaway options, adding to the convenience. While the hotel lacks in-house amenities like a restaurant, gym, or pool, this is more than compensated for by the high standards of service. The rooms were immaculately cleaned daily, and were well-equipped with a microwave,
2024년 4월에 6박 숙박함
답변 제공: Yash 님, 2024년 4월 15일
Dear Arindam,We extend our heartfelt gratitude to you for taking the time to share your delightful feedback with us. It brings us immense joy to learn that your recent stay at The Resident Kensington was a memorable experience.Our dedicated reception team is committed to ensuring that every guest receives exceptional service, and your kind words serve as a testament to their hard work. Your satisfaction is our ultimate reward, and we are thrilled to have met your expectations.The Resident Kensington is nestled in a serene residential enclave, a mere 5-minute stroll from Earl’s Court station. Our privileged location offers a gateway to the cultural treasures of Kensington, including museums, palaces, and picturesque parks. Whether you seek hidden culinary gems, cozy pubs, or charming secret bars, this neighbourhood caters to every discerning taste.We hope to welcome you back on your next trip to London, and if you need any information or assistance, our team is here for you at all times.I wish you a lovely evening!Best Regards,Yash - Duty Manager

10/10 - 훌륭해요

David Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this hotel. Staff were nice and helpful. Room was neat and clean. Wonderful neighborhood and just around the corner from Earl’s Court tube station which was very convenient. Would definitely stay here again.
2024년 3월에 5박 숙박함
답변 제공: Daniel - Duty Manager 님, 2024년 4월 13일
Dear David,Thank you so much for your kind words! We're delighted to hear that you loved your stay with us and that our team, cleanliness, and convenient location met your expectations.We're glad you enjoyed our wonderful neighbourhood and found our proximity to Earl's Court tube station convenient.We look forward to welcoming you back on your next visit!Kind Regards,Daniel - Duty Manager

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it was nice, even with a small room.
2024년 4월에 2박 숙박함
답변 제공: Daniel - Duty Manager 님, 2024년 4월 13일
Dear Terry,Thank you for taking the time to leave us such a good review! We're thrilled to hear that you had a pleasant stay with us and that you appreciated our service.We understand that room size can vary, but we're delighted to hear that even with a smaller room, you still enjoyed your experience with us. Our aim is to provide a comfortable and enjoyable stay for all our guests, and we're glad to hear that we succeeded in doing so for you.We hope to have the pleasure of welcoming you back again soon!Kind Regards,Daniel - Duty Manager

8/10 - 좋아요

Michele

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was disappointed in the size of the room they initially put us in. I don’t usually complain or ask for my VIP perks but I mentioned the room was smaller than the one I booked and was told they could upgrade us to a larger room for a fee. When I mentioned the VIP benefit they had advertised on Expedia for a free upgrade when available they told me they didn’t know anything about that, just the welcome bottle of wine. We paid for the upgrade and everyone was courteous and helpful. Normally I wouldn’t have upgraded for just me and my husband but our two suitcases would literally not fit in the room. The larger room was not large by any means but big enough to fit our luggage. I’m a little surprised by their high customer rating.
2024년 4월에 3박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 4월 8일
Dear Michele,We firstly would like to thank you for choosing to stay at The Resident Kensington. We're sorry to hear that we did not meet your expectations upon arrival. I can see that you initially booked a standard double room with us, and had upgraded to a King room. Unfortunately our reception team were unable to offer a free upgrade on this occasion as our team member had to create availability for you to upgrade, due to having a lack of availability in our larger categories. We are pleased to hear that you found our reception team to be helpful, the team try their best to be as helpful and accommodating to our guest and strive for all guest to feel welcomed and for the hotel to feel like a home away from home. We thank you again for staying at The Resident Kensington and for your 4/5 rating.

10/10 - 훌륭해요

Maru

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 4월 8일
Dear Maru,Thank you for staying at The resident Kensington, we appreciate you taking the time to rate your stay with us and we thank you for the 5/5 rating. We hope to have the chance to welcome you back some time in the future.

10/10 - 훌륭해요

George

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location just a block from an Underground station. The staff was very welcoming and helpful. We had a King room and the space was good. Appreciated the convenience of the kitchenette. Would definitely stay here again.
2024년 3월에 2박 숙박함
답변 제공: Daniel - Duty Manager 님, 2024년 4월 5일
Dear George,Thank you so much for taking the time to share your experience with us!We're delighted to hear that you enjoyed your stay and found our location convenient.It's wonderful to know that our team made a positive impression and that you found them welcoming and helpful. Providing excellent service is always our top priority.We're thrilled that you found your King room spacious and that you appreciated the convenience of the kitchenette. We strive to ensure our guests have all the comforts they need during their stay.We can't wait to welcome you back for another fantastic experience! Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Kind Regards,Daniel - Duty Manager

8/10 - 좋아요

DIANA

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
La ubicación es muy buena, el personal es muy amable, el cuarto es muy pequeño principalmente la cama para dos personas, el beneficio de upgrade ni siquiera me lo ofrecieron
2024년 3월에 3박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 3월 31일
Dear Diana, Thank you for choosing to stay at The Resident Kensington. We are very sorry that we were not able to upgrade you to a larger room category, unfortunately, we did not have availability to offer a complimentary upgrade. We're pleased to hear that you found our reception team to be friendly and enjoyed the Kensington location. Thank you again for staying at The Resident Kensington.

10/10 - 훌륭해요

??

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
空港、最寄りからも近く、閑静な場所にあり子連れ旅でしたがら安心して過ごすことができました。 部屋も清潔で非常に満足できる内容でした。
2024년 3월에 3박 숙박함
답변 제공: Gurpreet- Duty Manager 님, 2024년 3월 26일
Dear Hirohito, Thank you for choosing to stay at The Resident Kensington. We are pleased to hear that you found the hotels location to be convenient, being a 5 minute walk from earls court station and 1 train ride away from Heathrow Airport. We are glad to hear you found your stay with us to be comfortable and had a peace of mind while travelling with your child. We will certainly let our housekeeping team know that they did a great job when servicing your room.Thank you again for staying at The resident Kensington and we hope to welcome you back some time in the future.

10/10 - 훌륭해요

Blake

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location in a quiet neighborhood. Easily walkable to multiple Tube lines.
2024년 3월에 3박 숙박함
답변 제공: Norberto 님, 2024년 3월 25일
Dear Blake,I hope you are doing well!Thank you for staying with us in London.We appreciated you taking your precious time to write us a positive review.Indeed our hotel is situated in a great neighbourhood, with a walking distance of 5 - 10 minutes to the tube, restaurants, shops and many places of attraction.We hope to see you again soon.Many thanks,NorbertoNight manager

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would definitely stay again. Lovely hotel & very pleasant staff with excellent customer service
2024년 3월에 1박 숙박함
답변 제공: Norberto 님, 2024년 3월 25일
Dear Stephanie,We hope you are doing well!Thank you for staying with us in London.We really appreciated you taking your valuable time to write us a such nice and powerful review, thank so you much. And we would love to welcome you back to our lovely hotel.Have a great day.NorbertoNight manager

10/10 - 훌륭해요

Sharon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel in a quiet residential area 2 mins walk from Earl's Court tube. Our 3 bed room had a small kitchenette area which I wasn't expecting but appreciated. As a VIP Expedia guest the handwritten welcome note and complementary bottle of wine were a nice touch. Would recommend.
2024년 3월에 1박 숙박함
답변 제공: Norberto 님, 2024년 3월 25일
Dear Sharon,I hope you are doing fine!Thank you for a such an amazing review, we really appreciated you taking your valuable time to write us this warm review, we would love to see you again soon. I wish you have a great day.Many thanks,NorbertoNight manager

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient
2024년 3월에 3박 숙박함
답변 제공: Norberto 님, 2024년 3월 25일
Dear James,I trust you doing well!Thank you for taking your precious time to write a positive review, we appreciated it. And thank you for staying with us.Have a good day.Many thanks,NorbertoNight manager

10/10 - 훌륭해요

Jacques

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
À refaire
2024년 3월에 3박 숙박함
답변 제공: Norberto 님, 2024년 3월 25일
Dear Jacques,I hope you doing well!Thank you for have chosen to stay at The Resident Kensington hotel.I'm pleased to know that you would like to visit our hotel back in the future. Thank you for your positive review.I wish you have a nice day.Warm regards,NorbertoNight manager

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area is quiet. Room is small but has every thing in need. Close to underground station and can walk to the museum St. only complained that one spoon was not very clean, Also, the fridge is too close to the draw on top. Everytime I opened the fridge door, my finger got scratched by the sharp edge of the drawer and my skin was peeled off.
2024년 3월에 3박 숙박함
답변 제공: Norberto 님, 2024년 3월 20일
Dear Christina,Thank you for taking your precious time to leave us a constructive review. The small double rooms can feel a bit too small depending on the purpose of the stay, the standard double gives a different feeling as it is a bit more spacious. We have informed our Housekeeping team of the occurrence with the spoon that wasn't very clean, so that appropriate measure is taken to prevent it from happening again. Our maintenance team has also been informed to investigate the positioning of the fridge in the room.Thank you again for your review. This helps us to make improvements and accommodate our guests better.I hope you have a great dayMany thanks,NorbertoNight manager.

10/10 - 훌륭해요

Dina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
While the room was on the smaller side all of the amentitues were top nitch. The staff at the front desk was extremely helpful in transportation to the airport and west end experiene planning. Wine hour was great and relaxing. All in all a great place to stay
2024년 3월에 3박 숙박함
답변 제공: Yash 님, 2024년 3월 15일
Dear Dina,Thank you for sharing your feedback with us, and we sincerely appreciate your choice to stay at The Resident Kensington hotel.I’m delighted to learn that you had an overall enjoyable experience and that our heartfelt hospitality left a positive impression on you.As a team, we are committed to delivering the best possible service to our guests, and your feedback is invaluable to us. We are always open to hearing any suggestions or recommendations you may have.Our quiet residential location, just a 5-minute walk from Earl’s Court station, offers easy access to the rich cultural tapestry of Kensington. From museums and palaces to serene parks, this area truly embodies London’s treasures. Whether you’re exploring incredible eateries, discovering secret bars, or relaxing in pub gardens, there’s something for every taste.I apologize if the small double room felt compact. It is our smallest room type, designed for two guests. If availability permits, we would gladly arrange a room upgrade for you during your next visit.We look forward to welcoming you back on your future trips to London. Should you require any information or assistance, our dedicated team is available to assist you at all times.Best Regards,Yash - Duty Manager

2/10 - 너무 별로예요

Alexander

2024년 3월에 3박 숙박함
답변 제공: Daniel - Duty Manager 님, 2024년 4월 4일
Dear Alexander,We appreciate you taking the time to share your feedback with us.We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your concerns to improve our services. Please feel free to reach out to us directly so we can address any issues you encountered.We hope to have the opportunity to make things right and regain your trust in the future.

8/10 - 좋아요

Philip

2024년 3월에 1박 숙박함
답변 제공: Gemma - Duty Manager 님, 2024년 3월 26일
Dear Philip, Thank you for your feedback. Your review is much appreciated and we hope to welcome you back again soon Kind regards

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lot of careful thought has obviously gone into making everything comfortable and efficient. The little kitchenette was especially welcome when i just wanted a microwave snack rather than go out to eat after a busy day sightseeing.
2024년 2월에 2박 숙박함
답변 제공: Yash 님, 2024년 3월 1일
Dear Susan,I would like to express my sincere gratitude for taking the time to provide us with your invaluable feedback. Additionally, I wish to convey our appreciation for choosing The Resident Kensington hotel for your accommodation requirements.It gives me great pleasure to hear about your overall satisfaction with your stay and your recognition of the genuine hospitality extended by our team.Our primary goal is to consistently provide an exceptional guest experience, and your insights significantly contribute to our continuous efforts in this regard. We welcome any further suggestions or recommendations you may have to improve our services.Furthermore, I trust that you found our peaceful residential setting, conveniently located just 5 minutes from Earl's Court station, to enhance your experience. Kensington's wealth of cultural attractions, including museums, palaces, and parks, along with its diverse culinary offerings, undoubtedly enrich the London experience for our esteemed guests.We look forward to the opportunity to host you again on your future visits to London. Please feel free to contact our dedicated team if you require any assistance or information.Wishing you a pleasant evening ahead!Best Regards,Yash - Duty Manager

10/10 - 훌륭해요

Martin S

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff. Helpful. Close to the underground to get around easily.
2024년 2월에 3박 숙박함
답변 제공: Yash 님, 2024년 3월 1일
Dear Martin,I extend my sincere gratitude for taking the time to provide us with your valuable feedback. Additionally, I wish to express our appreciation for selecting The Resident Kensington hotel for your accommodation needs.It brings me great pleasure to learn of your overall satisfaction with your stay and your acknowledgment of the genuine hospitality extended by our team.Our primary objective is to consistently deliver an unparalleled guest experience, and your insights contribute significantly to our ongoing efforts in this regard. We welcome any further suggestions or recommendations you may have to enhance our services.Furthermore, I trust that you found our tranquil residential setting, conveniently located a mere 5 minutes from Earl's Court station, to be conducive to your experience. Kensington's rich array of cultural attractions, including museums, palaces, and parks, coupled with its diverse culinary scene, undoubtedly enriches the London experience for our esteemed guests.We eagerly anticipate the opportunity to host you again during your future visits to London. Please do not hesitate to reach out to our dedicated team should you require any assistance or information.I wish you a pleasant evening ahead!Best Regards,Yash - Duty Manager

10/10 - 훌륭해요

Rami 님, jerusalem

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top notch room, very comfortable and clean. Pleasant and helpful staff. Location just off Earl's Court is super convenient.
2024년 2월에 5박 숙박함
답변 제공: Yash 님, 2024년 2월 28일
Dear Rami,Thank you for sharing your feedback with us and for choosing to stay at The Resident Kensington hotel.I’m delighted to hear that you enjoyed your stay and appreciated our warm hospitality. Our team is committed to providing the best possible experience for our guests, and we value your input. If you have any suggestions or recommendations, please feel free to share them with us.Our quiet residential location, just 5 minutes away from Earl’s Court station, offers easy access to museums, palaces, and parks. Kensington truly is one of London’s hidden gems, with a plethora of charming eateries, secret bars, and inviting pub gardens to explore.We look forward to welcoming you back on your next trip to London. Should you need any information or assistance, our team is available to assist you at all times.Have a wonderful evening! Best Regards,Yash - Duty Manager

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice and cozy, felt like home and comfortable to be in. The staff was super helpful anytime we needed something!
2024년 2월에 4박 숙박함
답변 제공: Daniel - Duty Manager 님, 2024년 2월 26일
Dear Rachel,Thank you so much for your kind words! We're thrilled to hear that you found our hotel cozy and welcoming, just like home. Providing a comfortable and accommodating experience for our guests is always our top priority, and we're delighted that our team could assist you whenever needed. We appreciate your feedback and look forward to welcoming you back on your next visit!Kind Regards,Daniel - Duty Manager

10/10 - 훌륭해요

Chiho

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was my second stay. The hotel was like a home and very comfortable same as before. The hotel area is safe and it was convenient to go everywhere. We would like to stay again.
2024년 2월에 2박 숙박함
답변 제공: Yash 님, 2024년 2월 25일
Dear Chiho,Thank you for taking the time to share your wonderful feedback with us. We greatly appreciate your continued patronage and are delighted to hear that your second stay at The Resident Kensington felt like home and was just as comfortable as before.Our team is committed to providing heartfelt hospitality, and it warms our hearts to know that we succeeded in making your experience memorable. Your kind words about our reception team are truly motivating, and we will continue to strive for excellence.The quiet residential location of our hotel, a mere 5-minute walk from Earl’s Court station, offers a wealth of opportunities for exploration. From museums and palaces to beautiful parks, Kensington truly is one of London’s hidden gems. And with an array of delightful eateries, secret bars, and charming pub gardens, there’s something to suit every taste.Next time, we will do our utmost to offer you a complimentary room upgrade, subject to availability. We look forward to welcoming you back on your next trip to London. Should you require any information or assistance, our dedicated team is always here to assist you.Thank you once again for choosing The Resident Kensington. We can’t wait to host you again!Best Regards,Yash - Duty Manager

10/10 - 훌륭해요

Jimin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kind staff. Many food shops and undergound station nearby. We stayed in superior, the size of the room didn’t bother us at all. Room was clean,cozy and bright, the bathroom was fine.
2024년 2월에 2박 숙박함
답변 제공: Yash 님, 2024년 2월 24일
Dear Jimin,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington.I am happy to see that you overall enjoyed your stay and appreciated our heartfelt hospitality.We strive to provide the best possible experience for our guests, and we greatly appreciate your feedback. The team is always open to hearing any suggestions and recommendations you might have.I hope you enjoyed our quiet residential location as well, just 5 minutes away from Earl's Court station and all it offers to our residents. Museums, palaces, and parks, Kensington is truly one of London’s treasures, With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. We hope to welcome you back on your next trip to London, and if you need any information or assistance, our team is here for you at all times.I wish you a lovely Saturday!Best Regards,Yash - Duty Manager

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Professional, friendly, informed staff. Tastefully decorated.
2024년 2월에 9박 숙박함
답변 제공: Daniel - Duty Manager 님, 2024년 2월 22일
Dear Carolyn,Thank you for the perfect 5 out of 5 rating!We're absolutely thrilled that you had such an amazing experience with us.Your kind words means the world to us, and we're delighted to have met your expectations. Our team works hard to ensure every guest feels valued and has a memorable stay, so hearing your feedback is incredibly rewarding.We can't wait to welcome you back for another fantastic experience soon!Kind Regards,Daniel - Duty Manager

10/10 - 훌륭해요

Jeanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great one night stay as a solo, female traveller. Lovely staff and clean/cosy room. Great shower with Molton Brown products and tea/coffee area. Close to transit. Would recommend.
2024년 2월에 1박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 2월 20일
Dear Jeanie, Thank you for choosing to stay at The Resident Kensington. It was lovely speaking to your during check in. We thank you for the 5/5 rating and for taking the time to leave us a review. We are so happy to hear that you found your one night stay with us to be comfortable and safe (being a solo traveller) and especially enjoyed our Molton Brown products ! We thank you again for staying at The Resident Kensington and hope to welcome you back again.

6/10 - 괜찮아요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great staff. Management needs to add some comfort to the rooms. No bath mat (have to request), no extra blankets. Have those things already there for the guest. Little things go a long way.
2024년 2월에 7박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 2월 17일
Dear Valerie, Thank you for choosing to stay at The Resident Kensington. We're sorry to hear that your stay with us was not as comfortable as you had hoped it to be. A bath mat is placed in all rooms, however rubber mats are provided upon request. Our reception team are available 24/7 to provide our guest with any extra amenities. Guest are also welcome to request additional blankets prior or during their stay. Unfortunately we do not place extra blankets in the room unless requested in advance, but the team are more than happy to provide you with extra duvets to make your stay feel more comfortable.We are glad to hear that you had a pleasant time speaking to our reception team and we hope that they were of help during your stay. We thank you for your feedback and will certainly pass this on to management in order to make improvements and create a more comfortable stay for our guest. Thank you again for staying at The Resident Kensington.

6/10 - 괜찮아요

Cheuk Ting

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff respond fast
2024년 2월에 3박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 2월 17일
Dear Cheuk, Thank for your choosing to stay at The Resident Kensington. We are pleased to hear that our reception team were accommodating during your stay with us. All feedback is welcome from our guest, feel free to contact us by email or phone call for ways The Resident could make improvements to provide our guest with a more comfortable stay with us. Thank you again for staying at The Resident Kensington and for taking the time to leave us a review.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Delighted with my stay and will return
2024년 2월에 4박 숙박함
답변 제공: Yash 님, 2024년 2월 13일
Dear Thomas,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you had a lovely stay with us and enjoyed our heartfelt hospitality.We strive to provide the best possible experience for our guests, and seeing that we have achieved this for you is our greatest motivation.Our quiet residential location, just a 5 minute walk from Earl's Court station, has so much to offer our residents. Museums, palaces, and parks, Kensington is truly one of London’s treasures. With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. Wishing you a wonderful day!Best Regards,Yash - Duty Manager

8/10 - 좋아요

Jon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Overall value
2024년 2월에 7박 숙박함
답변 제공: Norberto 님, 2024년 2월 14일
Dear Jon,I hope you are doing well!Thank you for staying at The Resident Kensington Hotel. I'm pleased that you had a good stay with us.We really appreciated you taking your valuable time to leave us a positive Review,Hopefully you will stay with us in the future.Many thanks,NorbertoNight manager

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place to stay, very accommodating. Walk to the tube or Hyde park. Perfect for our stay.
2024년 2월에 1박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 2월 20일
Dear Melissa,Thank you for your 5/5 Rating and for taking the time to leave us a review. We are so pleased to hear that you had a lovely stay with us and found you stay with us and that your expectations were met. Its great to hear that you liked the location of the hotel as we are only a 5 minute walk from Earls Court Station. Thank you again for staying at The Resident Kensington and we hope to welcome you back some time in the future.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly reception staff, great location and comfortable rooms
2024년 2월에 2박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 2월 7일
Dear Susan,Thank you for your 5/5 rating. The team appreciates your feedback and rating and we're pleased to hear that you found our reception team to be friendly. The Kensington neighbourhood as so much to offer our guests and we're pleased to see you also enjoyed The Residents locations and found your King to be comfortable.We hope to welcome you back to The Resident Kensington.

6/10 - 괜찮아요

Titus Garfield

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I really like the property. However, in my room, the heating system did not work very well. The attendance made every effort to accommodate us, but still the heating system was not very good. Also, a circuit had popped and we weren’t able to use the microwave for a while. Otherwise the property was nice and the staff were exceptional.
2024년 1월에 7박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 2월 7일
Dear Titus,Thank you for choosing to stay at The Resident Kensington. We apologise for the heating issue you experienced during your stay, we hope our team members were able to help and make your stay more comfortable. We also apologise for the microwave issue and thank you for letting our reception team know in order to have this fixed as soon as possible. We are happy to hear that you had a pleasant stay at The Resident and thank you for letting us know that you found our reception team to be helpful.We hope to have the chance to welcome you back some time in the future and thankyou again for staying at The Resident Kensington.

8/10 - 좋아요

Mohamed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 2월 7일
Dear Mohammed,Thank you for your 4/5 rating. We hope you had a lovely stay at The Resident Kensington and we hope to welcome you back some time in the future.

6/10 - 괜찮아요

Michael Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Location is convenient. No amenities to speak of.
2024년 1월에 3박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 1월 29일
Dear Michael,Thank you for choosing to stay at The Resident Kensington and thank you for taking the time to leave us your feedback regarding your stay with us. We are happy to hear that you found The Resident to be in a convenient location (being close to earls court station) and a 5 min walk from the main road. We hope to welcome you back some time in the future.

8/10 - 좋아요

Antonia

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely location for both Kensington, South Kensington and Chelsea. Clean and suitable room for a city break where you need to unwind after a long day of sightseeing. Only negatives were for our baby. We were placed in a room on the ground floor but had to go up some stairs to access the room which made it hard with the pram. Additionally, the travel cot that was provided as requested didn’t have a proper cot mattress and so was a blanket wrapped in a sheet, which wouldn’t have been safe for a baby due to the suffocation risk. So our baby slept in our bed with us for our stay as the bed was quite large it allowed plenty of space for her between us.
2024년 1월에 3박 숙박함
답변 제공: Yash 님, 2024년 1월 29일
Dear Antonia,Thank you for taking the time to share your feedback with us.We're delighted to hear that you enjoyed our prime location, perfect for exploring Kensington, South Kensington, and Chelsea, and that the room provided a clean and suitable space for your city break.We sincerely apologize for any inconvenience you experienced with the accommodation for your baby. Your comments are valuable to us as we continuously strive to improve our services.We understand the challenges posed by the room location on the ground floor with stairs, especially when traveling with a pram. We appreciate your understanding and patience in this matter. Regarding the travel cot, we regret that it did not meet your expectations. Safety is our top priority, and we take your concerns seriously.We're pleased to hear that our spacious bed provided a comfortable solution for your baby to sleep between you and allowed you to unwind after a day of sightseeing.Your feedback is crucial to us, and we appreciate your honesty. We hope to have the opportunity to welcome you back in the future, providing an even more enjoyable and seamless experience for your family.Best Regards,Yash - Duty Manager

8/10 - 좋아요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay!
답변 제공: Daniel - Duty Manager 님, 2024년 1월 28일
Dear Sheila,Thank you so much for your kind words!We're delighted to hear that you had a great stay with us. It's our goal to provide a memorable experience for our guests, and we're thrilled to know we succeeded with your visit. We hope to welcome you back again soon!Kind Regards,Daniel - Duty Manager

10/10 - 훌륭해요

Hayato

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Gurpreet - Duty Manager 님, 2024년 1월 24일
Dear Hayato,Thank you for staying at The Resident Kensington. The team are happy to hear that you had a lovely stay with us and we appreciate the 5* rating. We hope welcome you back at The Resident, some time in the future.