회의 시설

메리어트 스프링필드 다운타운 여행 후기

3.5 out of 5
메리어트 스프링필드 다운타운
2 Boland Way, Springfield, MA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 811개 이용 후기 중 292개" "
평점 8 - 좋아요. 811개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 811개 이용 후기 중 135개" "
평점 4 - 별로예요. 811개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 811개 이용 후기 중 56개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Flor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service just need better pool water quality
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Flor, it's great to hear that you experienced excellent service at Marriott Springfield Downtown. Cleanliness and comfort are central to our ethos, so we put much effort into ensuring top-quality facilities. Regarding your feedback about the pool water, we take it seriously and will direct attention to this area for continuous improvement. Thank you for your review, and we're looking forward to welcoming you back.

10/10 - 훌륭해요

Corey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best time!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Corey, we're delighted to hear that you had a fantastic time at the Marriott Springfield Downtown! Your satisfaction is our top priority and it's wonderful to know that we were able to exceed your expectations. We're excited to welcome you back for more memorable experiences.

10/10 - 훌륭해요

Brian 님, Hanover

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Bridge 22 restaurant had a surprisingly amazing cocktail menu, and the apps were delicious!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Brian, thank you for sharing your delightful experience at Marriott Springfield Downtown. It's great to hear you enjoyed the innovative cocktails and appetizing starters at our Bridge 22 restaurant. We hope to welcome you back for another round of wonderful drinks and cuisine.

8/10 - 좋아요

Brent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent no problems. The building for some reason was cold everywhere. A little creepy around the premises with people asking for cash outside the building. Overall very nice room and service was great.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Brent, it's terrific to hear that you found excellent service during your stay at the Marriott Springfield Downtown. We're delighted you enjoyed your room, though we are sorry if there were concerns regarding the temperature and exterior surroundings. We'll share your experience with our team, continuously striving to enhance our guests' comfort. We hope to have the opportunity of welcoming you back for an even more pleasing experience.

10/10 - 훌륭해요

giana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was a great stay
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Giana, it's wonderful to know that you enjoyed your stay at Marriott Springfield Downtown. We strive to create a memorable experience for all our guests and are delighted that we were able to do so for you. Thank you for choosing us for your stay, and we look forward to welcoming you back in the future.

8/10 - 좋아요

Austin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place to stay in an awful town.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Austin, it's terrific to hear that you found the Marriott Springfield Downtown to be a calming presence during your stay. Our main goal is to ensure our guests have a comfortable stay, regardless of the surrounding area. We're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Austin Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Springfield in general is crime ridden, but if you must be there, this is the place to stay.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Austin, how wonderful to hear that you found the Marriott Springfield Downtown to be your preferred choice! We are certainly thrilled to be a beacon of comfort and security for our guests. We appreciate your review and look forward to welcoming you back should you return.

10/10 - 훌륭해요

Joenny 님, north haven

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Restaurant takes a very very long time to make the food once ordered. Waited 1hr from the time I sat until the food came out. Ended up having to take the food to go instead so it would be a bit faster
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Joenny, it is wonderful to hear that your overall experience at Marriott Springfield Downtown was positive. Regarding your dining experience, we appreciate your patience and feedback. We are continually working to improve our service speed in the restaurant for a more efficient experience. We truly hope that your next stay with us will exceed your expectations, providing you a memorable dining experience.

6/10 - 괜찮아요

Sue

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
It's proximity to Mass Mutual Center and MGM Grand was great. There's not enough staff at this Marriott. There was no hair dryer in the room and it took 1/2 hour to get it to me. Room Service took so long we had to leave and met the server in the hallway with the food. Toilet paper holder was broken, M&Ms on floor near the bed, empty Kleenex box, and when housekeeping came in our second morning, the top sheet was crumpled at the foot of the bed and I had to re-make it. Even the front desk could not get through to housekeeping for us - they weren't picking up the phone due to lack of staff.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Sue, thank you for sharing your experience. It's delightful to hear you appreciated our convenient location near attractions. However, we regret you experienced inconveniences with amenities and response times. Our team is normally known for outstanding service and we regret we missed the mark during your stay. Rest assured your feedback has been shared with our team for further improvements. We aim to provide a better service in future to ensure such instances are not repeated. Thank you again for your valued feedback.

8/10 - 좋아요

Char

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was bigger than we expected. There were lots of charging ports. The only bad thing was some mold on the ceiling of the bathroom. Other than that the room was very clean. After our concert, we went to the bar and waited for 20-25 minutes. No one waited on us, so we left and went back to our room.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Char, it's pleasing to hear you appreciated the spacious room offered at Marriott Springfield Downtown and found the variety of charging ports useful. However, we regret the inconvenience you experienced due to the bathroom condition. Rest assured, these concerns are taken seriously for improvement. Also, we take note of your feedback about waiting at the bar. Our team members strive to provide prompt and attentive service, so your comments will help drive improvements in this area. We hope to welcome you back and deliver an outstanding experience in every aspect.

10/10 - 훌륭해요

Daniel

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Daniel, we appreciate you choosing the Marriott Springfield Downtown and are thrilled to see your perfect rating. We hope to have the pleasure of welcoming you back soon.

2/10 - 너무 별로예요

Yessika

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Yessika, it's disappointing to hear your stay didn't meet expectations. We strive to provide our guests a sensational experience and it seems we missed the mark. We would value the opportunity to learn more about your experience to ensure improvements are made.

10/10 - 훌륭해요

Gloria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Gloria, thank you for choosing Marriott Springfield Downtown and taking the time to rate your stay. It's fantastic to see a full star rating! We trust you enjoyed your time with us and hope to welcome you back soon.

10/10 - 훌륭해요

ANGELA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exemplary Service Beyond Expectations
I recently had the pleasure of staying at the Marriott, and I am compelled to share my experience due to the exceptional service I received. From the moment I stepped into the hotel to the day of my departure, every aspect of my stay was characterized by professionalism, attentiveness, and a genuine commitment to guest satisfaction. The accommodation of my specific needs was particularly noteworthy. At my arrival, I had communicated certain requirements, and the Marriott not only acknowledged them but went above and beyond to ensure they were met. The attention to detail was evident in every aspect of my stay. The staff at the Marriott deserve special recognition for their outstanding service. Every member of the team, from the front desk to housekeeping, was warm, welcoming, and eager to assist. They not only addressed my requests promptly but also took the initiative to anticipate and fulfill needs I hadn't even articulated. This level of proactive service truly sets the Marriott apart. The accommodations themselves were impeccable. The room was not only well-appointed and tastefully decorated but also maintained with meticulous care. The comfort of the bed and the cleanliness of the entire space added immensely to the overall quality of my stay. The Marriott's commitment to creating a memorable experience was further evident in their amenities. The hotel's facilities were top-notch, and the attention to guest well-being was apparent in every detail.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Angela, it brings us great joy to read about your experience at the Marriott Springfield Downtown! We're thrilled to know our team members went the extra mile to meet your specific needs and that our proactive approach to service made an impact. It's pleasing to hear that the well-maintained accommodations and top-notch facilities contributed to the overall quality of your stay. We appreciate your heartening words and look forward to your next visit.

10/10 - 훌륭해요

Sean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the location, close to shops and arena. The property has been updated in the past few years, rooms were clean and modern, parking was easy to get in and out, Hitel restaurant and bar were very well staffed and the food was great. We had a few in our party who had food allergies and the staff was knowledgeable and happy to help.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Sean, we appreciate your delightful review of the Marriott Springfield Downtown. It pleases us to hear that you loved our convenient location, contemporary rooms, as well as our easy parking facility. We're equally glad our well-equipped restaurant and bar, along with our knowledgeable team members' help with food allergies, contributed to your positive experience. We hope to have the pleasure of serving you and your party again soon.

6/10 - 괜찮아요

dan j.

좋아요: 청결 상태
The Marriott caters to huge groups of kids at competitions. The result is noise and a mess. I walked literally across the street to the Sherston for peace and quiet in the restaurants bar dinner and breakfast. Yes the kids are fun and I played with a couple in the pool. But the (fast) elevators were slow because everyone was going intrafloor, there was a barrage of noise in the lobby, and the pool was cloudy andnless than clear or clean
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
Dan, we appreciate your feedback. We sincerely regret the impact of large events on your experience. Understandably sometimes, the vibrancy of such events can affect tranquility. We're sorry you found the cleanliness of the pool to be unsatisfactory, we will certainly look into it. We strive to provide a balanced environment for all our guests. We hope you'll give us another chance to provide a more comfortable stay.

10/10 - 훌륭해요

Erin

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 3일
Thank you for the perfect rating, Erin!We are very pleased to hear that you had a wonderful stay at Marriott Springfield Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 - 좋아요

Steven

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 5일
Thank you for this lovely rating, Steven!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Marriott Springfield Downtown. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 24일
Thank you for the great rating!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Marriott Springfield Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Kathryn

2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 7일
Kathryn, it's fantastic to hear that your stay at Marriott Springfield Downtown appears to have lived up to your expectations entirely. We're grateful for your rating and we hope to see you again for another exceptional experience. Safe travels!

10/10 - 훌륭해요

Arthur

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice room
2023년 9월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 9월 16일
Arthur, thank you for the commendation! We're thrilled to hear you enjoyed your room at Marriott Springfield Downtown. Your satisfaction is our priority, and we hope we can serve as your accommodation of choice during any future trips to the downtown Springfield area.

8/10 - 좋아요

Christoforos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was unacceptable.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 15일
Christoforos, thank you for sharing your feedback. We regret that you found our breakfast less than pleasing. Your comments help us identify areas for improvement and we assure you we're making efforts to enhance our dining offerings. We do hope you had an enjoyable stay otherwise at the Marriott Springfield Downtown, and look forward to potential opportunities to serve you better.

6/10 - 괜찮아요

Suemika

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Room not being clean during stay. Had ro call for clean towels and to take out garbage.
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 11일
Suemika, we appreciate your feedback. It's unfortunate to hear you encountered issues in keeping the room tidy and well-stocked. We're normally known for a higher level of service and aim to provide a seamless stay experience. Rest assured, we have taken note of your concerns and are actively working on enhancing our services. Thank you for choosing our hotel and we hope to welcome you back, aiming for a more flawless experience.

2/10 - 너무 별로예요

Satej

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 7일
We appreciate the feedback, Satej.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 - 훌륭해요

XINGWANG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love Springfield MA !
great hotel !
Clean Place !
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 29일
Xingwang, we're thrilled to hear that you had a splendid stay at the Marriott Springfield Downtown! Our team strives to provide a comfortable and welcoming atmosphere for all our guests. We look forward to your next visit!

10/10 - 훌륭해요

Linda

2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 29일
Linda, thank you for your stellar rating of Marriott Springfield Downtown. We are thrilled to know that your stay with us was a pleasant one. We hope to welcome you back in the future!

10/10 - 훌륭해요

Diego

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently located for walking to museums and restaurants
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 23일
Zhargal, it's wonderful to hear that your stay at Woodspring Suites Missoula met your expectations and that you found everything satisfactory. Your feedback is greatly appreciated and we hope to have the pleasure of welcoming you back on your next visit.

8/10 - 좋아요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Pleasant overall experience
The hotel and room were very nice, clean and comfortable. When we checked in, we paid for on-site parking but did not receive any ticket to get out, so when we left we had to pay another $28 as there were people behind us as we exited the garage and the gate was closed. When we checked in we had to pay for parking onsite, so we got double charged which I have to look into. The onsite restaurant was very good but limited service. We had a great time and were not in a hurry so it didn't bother our party but others were agitated. In the morning when we met for breakfast, there seemed to be only one effective young woman trying to take care of the entire room. Perhaps someone called out and she got stuck handling everyone. But after 20 minutes waiting on coffee, we noted people just getting up and going to where the staff was dropping off the coffee pots and taking them to their own tables. We figured she was challenged as someone didn't show when some staff from the kitchen came out to help her and was getting coffee and cleaning tables. Despite these challenges, they were all very polite and pleasant. Overall we were very satisfied and will visit again. We are college friends meeting up after 35 years, so it was more about our reunion than being in a rush for service. The double charge was annoying and the person who checked us in failed to give us what we needed, but I will address that directly. It was an apparent oversight, but not in my mind intentional.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 23일
James, we appreciate your comprehensive feedback of your stay at Marriott Springfield Downtown. It's excellent to hear you found our accommodations clean and relaxing, and that our premises lived up to your expectations. However, we regret any inconvenience caused by the parking arrangement. Please trust we are looking into your concerns to improve our procedure.We're grateful for your understanding regarding restaurant service and commend our dedicated team members who worked hard to ensure your satisfaction. Despite the delay in service, their politeness and willingness to assist made a difference.Thank you for your understanding about the oversight at check-in. To echo your sentiment, it was unintentional but a learning opportunity for us, nonetheless.We cherish your trust in us and look forward to accommodating you and your college friends for another reunion in the future.

6/10 - 괜찮아요

William

출장 여행
별로예요: 직원 및 서비스
Room was 66 degree frigid. Heater didn’t work. Amenities were not restocked like suppose to. No microwave. Things around room need fixed.
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 23일
William, we regret to hear about the issues regarding your in-room amenities as well as the heater. We strive to provide a comfortable and warm environment for our guests. Rest assured, your feedback has been noted and is being shared with our maintenance and housekeeping teams so they can take appropriate steps towards improvements. We hope that you will allow us another chance to offer a better experience.

10/10 - 훌륭해요

william

가족 여행
좋아요: 편의 시설/서비스
It was central to all the parts of my visit. The parking and food service met my needs.
2023년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 8월 23일
William, we're thrilled that the Marriott Springfield Downtown served as a convenient hub for your visit. It's great to hear that you were satisfied with our parking and food services. We strive to meet and exceed all our guest's needs. Looking forward to welcoming you back during your future travels.

6/10 - 괜찮아요

VIVIAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room full of feathers. I regret not communicating with the receptionist. When I did complain with them during checking out. They stated next time I should let them know immediately. There would have switch my room. Now I know for next time. They deduct the parking fee from my bill. That’s all they could do. The room was not clean at all. The towels were not properly washed. I felt like they fold back the old towels.
2023년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 8월 22일
Vivian, we appreciate that you took the time to provide feedback about your stay. It appears some aspects didn't meet your expectations, which is disappointing to hear. For any future stays, we do encourage our guests to communicate issues as they arise so we can fulfill our commitment to providing the best possible experience. We understand your concerns about the cleanliness and presentation of your room, and take such comments seriously. For our part, rest assured we adhere to stringent cleanliness standards and always strive to exceed them. Nonetheless, we will review our procedures to ensure a better experience for all our guests moving forward. We hope that you would give us another chance in the future.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parking fee
Only issue… wish there was a free or discounted parking option for guests of the hotel. $40 for less than 24 hours of parking is pretty ridiculous.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 8일
We're grateful for your feedback. It's wonderful to know you enjoyed your stay at the Marriott Springfield Downtown. We understand your concern about the parking fee -- offering competitive yet reasonable services while ensuring the convenience and satisfaction of our guests is our primary goal. We'll take your thoughts into consideration and hope to provide even better experiences in the future. Thank you for choosing to stay with us.

8/10 - 좋아요

Matthew

2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 27일
We appreciate you sharing this positive rating, Matthew!The comfort of our guests is important to us so we can't wait to see you back again at Marriott Springfield Downtown. We want to share an even more enjoyable experience with you next time.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 30일
Thank you for taking the time to share your review with us!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Marriott Springfield Downtown. Thank you and have a wonderful day!

8/10 - 좋아요

Elisabeth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable stay
The hotel is conveniently located, front desk staff very pleasant. The main issue was that there was no soap for the bathroom sink. When I called down, they said the entire hotel was out of soap, which was really weird. We had to step into the shower to get shower gel every time we wanted to wash our hands at the sink.
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 19일
Thank you for the lovely rating, Elisabeth!We're happy you had a pleasant stay with us and appreciated our prime location and friendly staff. It's unfortunate you had such challenges with our amenities and housekeeping. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!

8/10 - 좋아요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice stay!
My girlfriend and I had a great stay at the Marriot in Springfield. I will get this out of the way quickly, but the parking situation was confusing and frustrating. If you plan on booking here, just pull up to the front first and ask for directions on parking. There's no signage until you're inside the lot, and the lot gates also didn't work so it was free for us. There is maybe 1 elevator total, and no stairs from what we could find. We looked kind of everywhere and ended up just walking back down all the ramps. I believe this lot is technically owned by the mall next door, but please be aware it's a confusing mess to park here. It's only $20 a day usually though, so worth it in my opinion. Otherwise, the hotel was really really nice, and the downstairs bar was so nice! The bartenders were really friendly too. The room itself was great (outside of the lack of hand soap which was a hotel-wide issue). It was a bit noisy due to the city traffic, but that's sort of expected. Overall it was a nice stay, no complications other than the parking.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 18일
Thank you for the 8/10 rating, Benjamin!We're happy you had a pleasant stay with us and appreciated our amenities and services. It's unfortunate you had such challenges with parking. We're disappointed we couldn't accommodate your needs and fix the problem including the hand soap. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day.

10/10 - 훌륭해요

Natalia

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 6일
Thank you for the excellent rating, Natalia!Our goal is to go above and beyond to ensure our guests have a memorable experience at Marriott Springfield Downtown! We look forward to hosting you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 11일
Thank you for the fantastic rating!We strive to make all of our guests feel welcome and relaxed during their time at Marriott Springfield Downtown! We can't wait to see you again soon.

6/10 - 괜찮아요

Cherayna

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The stores and the area were dirty and closed the surrounding downtown area very dirty and trashy looking. I enjoyed my stay. The hotel and the property surrounding it was nice. I did not received the breakfast i paid for in advance and there was no staff available all weekend I waited over three hours for housekeeping services
2023년 7월에 1박 숙박함
답변 제공: Marriott Springfield Downtown 님, 2023년 9월 6일
Hello Cheryana, Thank you very much for taking the time to review your most recent experience at the hotel. Your feedback is very valued to us. I can assure you that your feedback will be shared with our management team in order to prevent the issues you detailed from occurring in the future. ThanksBrendan

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 10일
Thank you for the wonderful rating, Chris!It's fantastic you enjoyed your time at Marriott Springfield Downtown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

4/10 - 별로예요

William

가족 여행
I did not appreciate the extra charges for Breakfast, particularly as a Bovary Member and the Room Rate also double charged for parking once by Hotel and once at Lot C exit because the reader would not recognize prepayment and I had to charge to my Credit Card
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 10일
We appreciate you taking the time to share your feedback, William.We're disappointed your time with us was anything less than ideal. We regret the confusion with your billing and that your stay didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We do hope to share a more positive experience with you soon.

10/10 - 훌륭해요

Shaneka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 14일
Thanks for the amazing rating, Shaneka!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Marriott Springfield Downtown!

2/10 - 너무 별로예요

Lynne

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 28일
We appreciate your feedback, Lynne.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

6/10 - 괜찮아요

Leslie

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nive place but service could improve.
We switched from the Sheraton to the Marriott after it was refurbished. Everything is nicely updated except for poor lighting in the room. Unfortunately the service left much to be desired. For example, the room was not cleaned by 330 pm and when requested the front desk staff were belligerent and uncooperative.
2023년 6월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 6월 16일
Thank you for sharing, Leslie.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 - 너무 별로예요

Jennifer

2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 30일
We appreciate you taking the time to share your feedback, Jennifer.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 - 괜찮아요

Jessica

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Beautiful hotel, but alarm went off every hour
The room was so clean and the staff helped me with issues I had with Hotels.com. But our phone went off every hour during the night. When I reported it to the front desk, they replied they knew about it as the guests the night before reported it as well. I feel if they could not fix it, they should have put us in another room. My daughter and I literally got no sleep with the phone going off every hour.
2023년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 5월 29일
We appreciate your feedback, Jessica.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team.We'd love to see you again in the future to share a more positive experience with you.

10/10 - 훌륭해요

Loida

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 24일
Thank you for the 5/5 rating, Loida!It's excellent you enjoyed your time at Marriott Springfield Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay! Located near Mass Mutual and great restaurants.
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 15일
Thanks for the fantastic review, Sharon!We're happy you enjoyed your time with us so much at Marriott Springfield Downtown! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!

6/10 - 괜찮아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 4일
Thank you for taking the time to submit this feedback, Sarah.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 - 훌륭해요

Sorin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location, close to everything
2023년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 4월 26일
Thank you for the fantastic review, Sorin!We're delighted your time at Marriott Springfield Downtown was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!Please come see us again soon!