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파인우즈 리조트 여행 후기

3 out of 5
파인우즈 리조트
1460 E Duck Creek Ridge Road, Duck Creek Village, UT

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 319개 이용 후기 중 113개" "
평점 8 - 좋아요. 319개 이용 후기 중 110개" "
평점 6 - 괜찮아요. 319개 이용 후기 중 43개" "
평점 4 - 별로예요. 319개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 319개 이용 후기 중 24개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Suzan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Abandoned
Owner was having a baby so lobby and restaurant were closed. Check in info was in an envelope by the door. After a 10 hour drive and no nearby restaurants thank God I had a couple cans of soup to heat up in the microwave. Our room was called the "Ice Cave" fitting since it was so cold! Room was so small it was claustrophobic. Congrats on the baby, but have back up to run the hotel please.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place in a cute village. We had problems with our door code at check in but the owners responded quickly and it was fixed. We didn't have time to explore the facilities, but the property was cute. The only improvement would be the bed. We liked the mattress itself, but it was sloped down at the head. We would stay here again.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Ridge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a fun time. If you like rustic, this resort is for you. The pool was well maintained. They have a game room. Equipment is dared, but the kids still had fun. We also played basketball. Separate bathroom/shower facilities are state of the art.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Marilyn

연인과의 여행
좋아요: 청결 상태
Duck Creek is best described as primitive. We didn’t have much in the way of service - except a delivery of bedding for the cot when we called the listed phone number. The room was fine.
2023년 7월에 3박 숙박함

8/10 - 좋아요

Fanny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Chambre grande et propre, conforme. Frigo dans la chambre appréciable. Restaurant uniquement du jeudi au dimanche… nous sommes donc allés manger dans un vrai « dîner » Américain à moins de 5 minutes en voiture, typique et très bon rapport qualité prix !! : « Aunt Sue’s »
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wedding trip
We loved our stay. We will be staying again.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Very clean. Staff very polite and helpful
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Luke

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely people
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Jestina Bennett 님, 2023년 5월 7일
Thank you Ron!! We appreciate you!!

4/10 - 별로예요

Michael 님, New Rockford

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We arrived and no one was in office, had to call their number, no one answered. They did call back, were instructed to grab envelope at office in a box outside with instructions how to find and access our room. The parking lot was a muddy mess, no decent parking. We cut our losses and moved on. There was no place open to eat at 5 pm. Drove 40 minutes to find something to eat.
2023년 4월에 1박 숙박함
답변 제공: Jestina Bennett 님, 2023년 5월 7일
Hi Michael, we do apologize you weren't happy with our mountain mud. April and May are Duck Creeks muddiest months of the year due to the beautiful snow melt. We do our best to keep our parking lots accessible for our lovely guests. Our Grille is open Thurs-Sun 5pm-8pm, we do apologize you caught us on our day off from the Grille.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AVOID AT ALL COSTS!
AVOID! AVOID! AVOID! We arrived during operating hours and it was closed! Front desk office was closed and my family could not gain access to our room. We could not reach anyone by phone as no one picked up our calls. We contacted hotels.com and waited in our car while they also tried to contact the property. They were disconnected multiple times as well. Someone finally got back in touch with us and said our reservation was missed or overlooked, but that if we could wait, someone would come back out to get us to our room. On top of this, the roads to get into the property were packed with snow and our car was slipping and got stuck on the thick layer of snow and ice. Again, no one was there to assist and there should have been a warning about booking at any time there's a possibility of snow. You WILL get stuck if you're not driving 4WD. The person we spoke with from the property agreed to refund us because at this point it was getting dark and we were scared we'd be stuck in our car in the snow. It has been over a week and we still haven't received the refund. I cannot emphasize enough what a horrible and nerve-wracking experience this was, being up in the mountains as it got darker and darker, having no one answer our calls, and our wheels spinning in at least 4 inches of packed snow with our young children in the car.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Tim

2023년 4월에 1박 숙박함
답변 제공: Jestina Bennett 님, 2023년 5월 7일
Thanks Tim!! We appreciate the love!!

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely wonderful!
When I booked the trip, the intention was to show the kids snow. Not only did the weather not disappoint, but the Pinewoods was the BEST choice we made. The owner, Lee was beyond wonderful. The food and service in the restaurant were 5 🌟 s. If you are looking for a place to stay in Duck Creek look no further than the Pinewoods.
2023년 1월에 2박 숙박함

8/10 - 좋아요

John F Gardetto My Townhouse is in Sylmar. I am interested in an awning for my patio .Call or text me anytime.

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was sanctuary as it is isolated from the everyday chaos that we challenge . Has all the needs and wants we crave including a restaurant grill beer and wine. Comphy bed , coffee in room , heated pool . Escape here !
2022년 10월에 1박 숙박함

8/10 - 좋아요

Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

John

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The get away I was looking for.
2022년 9월에 3박 숙박함
답변 제공: Mel 님, 2022년 10월 1일
We're glad you enjoyed your stay! Thank you for coming up to this beautiful place to stay with us, the Pinewoods Resort family! -Mel at Pinewoods Resort

6/10 - 괜찮아요

Colton

좋아요: 청결 상태
It sure what to think
We didn’t really know what to expect and we left with the same impression. The area was beautiful, but unfortunately they were completely reconstructing the roadway into the resort. We arrived at 8pm to check in and found that we must have been “after hours”. We did get a check in instruction sheet that was left for us in the lobby and accessing the room was easy. We thought the office was open until 10. The room was comfortable…somewhat dated, but comfortable. The WI-FI was terrible, even with multiple access points. We were rained in so we tried the Direct TV - almost none of the channels were available to watch. We were excited that the game room had air hockey, ping pong and foosball, but they were no ping pong balls or foosballs and the air hockey table didn’t work well at all. We were able to enjoy the pool and hot tub the first night and it was great. Overall, we didn’t pay much for the room so this is a “you get what you pay for” scenario. We completely understand that we hit the renovation/off-season, but the combination of construction, no Wi-Fi, no TV and the lack of people at the front desk made this a very strange experience.
2022년 9월에 2박 숙박함

4/10 - 별로예요

William

좋아요: 청결 상태
별로예요: 직원 및 서비스
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Shelley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great experience. The kids loved the pool. The area was beautiful.
2022년 9월에 2박 숙박함

8/10 - 좋아요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 2박 숙박함

8/10 - 좋아요

Tom

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good and fit my solo needs.
Rustic but adequate. Front desk has limited hours so could not communicate easily. There were some things left in a dresser drawer from prior traveler. Shower could use a shelf to set soap, ect. on. Bed was comfortable.
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Melanie

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was very comfortable. Pet friendly so that’s a bonus for me. If you have kids there are a bunch of things for them to do. The restaurant is a quick walk from the cabin or room and the food was fantastic. I will be returning!
2022년 8월에 2박 숙박함

8/10 - 좋아요

Ann

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Peaceful, comfortable room. My only problem was cooling the room down after a hot day. The fan they provided helped. Ideally I might have opened the windows for cross ventilation, but I couldn’t pull/push hard enough.
2022년 7월에 3박 숙박함

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decoration is a little older but cozy and our room was really clean and seemed well maintained. We had one of the suites which was roomy for our family of four. Staff at both the hotel and restaurant was friendly and helpful. The surrounding area was really pretty and nice for a walk. Wish we had more time to spend there and explore.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pie was great! The staff was extremely friendly and helpful. It was beautiful.
2022년 6월에 1박 숙박함
답변 제공: Jenni, General Manager 님, 2022년 6월 28일
We’re so happy that you enjoyed your stay, Rebecca! Come back soon! 😃

4/10 - 별로예요

Francisco

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
It was disappointing due to the lack of parking. I had to park on the main road because everyone had too many cars there. Also my truck got hit and they have no cameras around the building so nothing could be done/ identified. Overall the room was great until i got locked out because they said their computer malfunctioned. Luckily it was during the day and not at night when the office closes.
2022년 6월에 3박 숙박함
답변 제공: Jenni, General Manager 님, 2022년 6월 25일
We are deeply saddened that your vehicle was hit. We have cameras scattered throughout the property, but none that were able to catch the accident on the road. We hope that you were able to enjoy the rest of your stay at the resort.

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice friendly place. Loved the big room with ceiling fan. Nice and roomy and comfortable. Has fridge, microwave in a forest environment. Older places so sound travels.
2022년 6월에 1박 숙박함
답변 제공: Jenni, General Manager 님, 2022년 6월 11일
Thanks, Lori! We enjoyed having you as our guest and hope to see you back in one of our remodeled rooms. :)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet and relaxing
Greeted by a warm and friendly host, who even walked over to make sure guests were comfortable. Room was tiny, but very clean and nicely decorated. The quiet porch with the wind blowing thru the pines was the best part.
2022년 6월에 1박 숙박함
답변 제공: Jenni, General Manager 님, 2022년 6월 10일
Thank you for the feedback. We're happy you had a quiet and relaxing stay! :)

10/10 - 훌륭해요

Tina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved our large room with two queen beds and the generously sized shower in the bathroom. Everything was very clean and it was a great place to relax.
2022년 6월에 1박 숙박함
답변 제공: Jenni, General Manager 님, 2022년 6월 9일
Thank you, Tina! We are happy that you enjoyed a relaxing experience. :)

10/10 - 훌륭해요

Cristina

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
super friendly staffs.
2022년 5월에 2박 숙박함
답변 제공: Jenni, General Manager 님, 2022년 6월 9일
Thank you, Christina! We hope you enjoyed your stay. :)

8/10 - 좋아요

Ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 2박 숙박함
답변 제공: Jenni, General Manager 님, 2022년 5월 31일
Thank you for the rating, Ana. We hope you had a wonderful stay! :)

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay. Very nice
2022년 5월에 1박 숙박함
답변 제공: Jenni, General Manager 님, 2022년 6월 11일
Thank you, Brian! We love that you had a great stay. :)

10/10 - 훌륭해요

Josiah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family stayed here while traveling across Utah. This was a beautiful resort. Our room was clean. We enjoyed the swimming pool and game room. We slept well in the comfortable beds. I enjoyed the pine trees.
2022년 5월에 1박 숙박함
답변 제공: Jenni, General Manager 님, 2022년 6월 11일
Thank you, Josiah! We are so happy that your family had a wonderful stay. :)

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 2박 숙박함
답변 제공: Jenni, General Manager 님, 2022년 5월 23일
Thank you, Matthew! We think you're a "10 out of a 10" too!

10/10 - 훌륭해요

Shawn

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Sergey 님, Las Vegas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Phillip

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The area was awesome. Fresh air and clean The property is under new management and the restaurant was not open and no facilities close Will be awesome when fully open
2022년 5월에 1박 숙박함
답변 제공: Jenni 님, 2022년 5월 4일
We sure enjoyed having you as our guest, Phillip. It would be wonderful if the surrounding businesses were open year 'round, but this entire park area is seasonal. We are happy to announce that Aunt Sue's Too, our on-site restaurant, will open Friday, May 6th and will remain open each day 9:00 am - 9:00 pm throughout the year. We hope to see you back at Pinewoods Resort! :)

10/10 - 훌륭해요

Mark

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommended.
2022년 4월에 1박 숙박함
답변 제공: Jenni, General Manager 님, 2022년 5월 1일
Thanks, Mark! It was delightful to have you as our guest and we hope to see you back here at Pinewoods Resort. :)

10/10 - 훌륭해요

jonathan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great find!
2022년 4월에 1박 숙박함
답변 제공: Jenni 님, 2022년 4월 29일
Thanks, Jonathan! We are so happy that you stayed with us! :)

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Seven of us (4 adults and 3 teenage children) spent 5 nights at Pinewoods Resort in mid-April 2022, in one of the Zion Lodge cabins. The location was ideal for us as it is situated about half-way between Bryce Canyon and Zion National Parks (takes just over an hour to get to either). Although the decor was older, the cabin was spotlessly clean with plenty of space for us all, and very easy to keep warm (even though there were piles of snow on the ground outside for our whole visit). Good kitchen and fridge with freezer. There aren't too many restaurants or supermarkets nearby, but Aunt Sue's Chalet was very good for an early dinner (it closes quite early) and the Country Store in Duck Creek Village has groceries. Larger supermarkets can be visited on the way back from Bryce/Zion if necessary. Very close to our cabin on the resort was a laundry (actually on the ground floor of our building), and an indoor heated swimming pool and hot tub which we used 4/5 evenings. The staff were very friendly and helpful. Would definitely stay there again.
2022년 4월에 5박 숙박함
답변 제공: Jenni 님, 2022년 4월 29일
Thank you for a wonderful review, Matthew! We are happy that you enjoyed our cabin and that you were able to enjoy some of the most spectacular sites on the planet! We hope to see you again. :)

10/10 - 훌륭해요

Xiaonan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like it
2022년 4월에 1박 숙박함
답변 제공: Jenni 님, 2022년 4월 29일
Thank you, Xiaonan! :)

10/10 - 훌륭해요

Dewayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great property.
2022년 4월에 1박 숙박함
답변 제공: Jenni 님, 2022년 4월 29일
Thanks, Dewayne! We appreciate having you as our guests and hope to see you back. :)

8/10 - 좋아요

Bryan

2022년 4월에 4박 숙박함

10/10 - 훌륭해요

Shehan

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Charles 님, Troy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great amenities and bed quality in room. On my list to go back.
2022년 4월에 1박 숙박함
답변 제공: Jenni 님, 2022년 4월 29일
Wonderful! We hope to see you see back! :)

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Other then the altitude sickness my stay was great!
2022년 4월에 2박 숙박함
답변 제공: Jenni 님, 2022년 4월 29일
Thank you, Andrea! I'm so sorry to hear of your altitude sickness. I hope the great beauty of the Dixie National Forest helped to provide some comfort. :)

8/10 - 좋아요

Jimmy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hard to find the building after dark.
2022년 4월에 1박 숙박함
답변 제공: Jenni 님, 2022년 4월 29일
We agree! We are installing lighting throughout the property and will have new signage very soon. :)

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Jenni 님, 2022년 4월 29일
Thank you for your review! We appreciate feedback and ratings and our new owners are committed to making Pinewoods a spectacular mountain resort! :)

8/10 - 좋아요

Melisa 님, Draper

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The check in was a bit confusing and none of the buildings were marked. But, they were quick to help. Room was as described. Clean, a few blinds were broke, so had to cover them up. There was only 1 blanket in room, on the bed. The pullout had none and was the most uncomfortable bed we’ve ever slept in. It got pretty cold and the heater wasn’t warming. Woke very early to build a fire due to being cold. Loved the area, staff friendly and will come back, but will definitely get 2 beds instead of the pullout couch.
2022년 4월에 1박 숙박함
답변 제공: Jenni 님, 2022년 4월 29일
My deepest apologies for the discomfort. We are under new ownership and are going through each unit to ensure that the heaters are working properly. We are also freshening up each unit, or giving it a complete remodel. We hope you will give us another chance to experience the newly refreshed Pinewoods Resort. :)