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페어필드 인 & 스위트 바이 메리어트 레이크 챨스 설파 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 272개 이용 후기 중 95개" "
평점 8 - 좋아요. 272개 이용 후기 중 85개" "
평점 6 - 괜찮아요. 272개 이용 후기 중 46개" "
평점 4 - 별로예요. 272개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 272개 이용 후기 중 23개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Ronnie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy fast check in. Front desk clerk was excellent
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Dena

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel Review
The clerk at the front desk, Carlos, was great. Friendly, courteous, helpful and customer service oriented. The room was clean and impressive. I would highly recommend staying here.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

8/10 - 좋아요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would recommend
Had no issues except we checked in at 3PM and went straight to the pool and there were no towels in the pool area. Had to use towels from the room and it was hard to find staff to get them replaced when we were ready to take a shower. Other than that, the hotel was very nice and clean and great location. Had a great stay and would definitely recommend.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Jeremy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Daniel

가족 여행
별로예요: 숙박 시설 상태 및 시설
Booked only cause it had a pool and it was close and the AC blew hot air
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Tommy

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

David and Carol

2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Teresa

2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Miguel

출장 여행
별로예요: 편의 시설/서비스
Some what
2023년 2월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Uh...no, just no.
The staff was helpful but there is only so much they can do. Pool was closed and judging by the sign on the door it wasn't just this week. Coolers for purchasing beverages was completely empty. Morning breakfast was absolutely pathetic. Nothing in the oatmeal crock pot, and never was, only those yellow round fake egg things and a never used and empty sausage container. The only fruit available was super small delicious apples, one kind of cold cereal etc. Our tv didn't work and went to call front desk and the phone didn't work, so went to the front desk for help. David came up and tried it and then went to get a new remote and that one didn't work either. Phones were out for the whole building although surrounding areas all had phones. He offered us a new room but after a 10 hours driving and our stuff already unpacked, we declined. The bed was comfortable and the room was clean.
2023년 2월에 1박 숙박함

6/10 - 괜찮아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Horrible beeping sound coming from laundry room
I stayed in room 108 right next to the laundry room. Throughout the night there was a beeping coming from the laundry room every 15 seconds and we could not get it to shut off. I slept not a wink. Hotel staff Crystal was amazing but will not stay at a hotel that does not take in consideration for annoyances like this that can be extinguished.
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

David

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Charge twice for the room, paid to expedia, then at the hotel ask for credit card to hold deposit and take me out from the card another notgh. Pool doesn't work and no notify before purshase night, cery poorr breakfast

8/10 - 좋아요

Nikki

2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Prakash

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설

4/10 - 별로예요

Donald

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Went into assigned room to look it over and in the refrigerator was leftover rotting food. They had to clean another room for us to stay in. That room was not exceptionally clean but at the end of a long day we chose to stay! The two women at the desk were friendly and helpful!
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Alan

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay!
By far the nicest staff of any hotel on our trip! I highly recommend this place very clean and comfortable.
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

melissa

가족 여행
별로예요: 직원 및 서비스
Worse experience
Wa first give a key to another persons room, walked in on them… then when went back down they tried to charge my card like 5 more times rafter I had already pains for my room in full & then they gave someone else our room key and they walked in on us…..
2022년 4월에 1박 숙박함
답변 제공: Kathy 님, 2022년 5월 6일
I do apologize for your issues you had at our hotel. We are working very hard to fix any and all of your issues from happening in the future. Again, I do apologize, I hope you would be willing to try us again. We would like to give you a better impression of our hotel.

8/10 - 좋아요

ruth anne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Azucena

2022년 3월에 1박 숙박함

6/10 - 괜찮아요

DEIRDRE

단체 여행
좋아요: 직원 및 서비스
Rooms not ready or soap?
2022년 3월에 1박 숙박함
답변 제공: Kathy 님, 2022년 5월 6일
I apologize that your room was not ready on time for check in, we are working with housekeeping on time management. As for the soap, if you are referring to the bars of soap, we are no longer putting those in the room. If we have them, we will use what we have till it is gone. Again, I apologize that you were not satisfied with your stay.

2/10 - 너무 별로예요

Traci

2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Renee

단체 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nothing
2022년 3월에 2박 숙박함
답변 제공: Kathy 님, 2022년 5월 6일
Renee, Thank you for staying at the Fairfield Inn in Sulphur. We appreciate your feedback.

10/10 - 훌륭해요

Meaghan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel for short stay
2022년 3월에 1박 숙박함
답변 제공: Kathy 님, 2022년 5월 6일
Meaghan, Thank you so much for staying at Fairfield Inn in Sulphur. We are happy to hear that you enjoyed your stay. We hope the next time you are in town you will stay with us.

2/10 - 너무 별로예요

Charwanda

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2021년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel for budget.
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was welcoming and efficient. The room was clean and tidy with minimal furnishings.
2021년 6월에 1박 숙박함

6/10 - 괜찮아요

Dana

가족 여행
별로예요: 청결 상태
The room bathroom was not clean. When leaving the next day, I used the bathroom near the lobby and there was no toilet tissue or paper towels.
2021년 6월에 1박 숙박함

6/10 - 괜찮아요

Cindy

가족 여행
좋아요: 직원 및 서비스
The hotel was run down. Did not have enough clean towels. Pool heater was broken so indoor pool was freezing.
2021년 6월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Disappointed
Room was not up to the Fairfield Inn standards. Numerous pillows literally looked like they had been used to mop the floors they had so much dirt and grime on them. Luckily my two kids brought pillows with them so we had enough for our stay. Food was leftover from the previous persons' stay in the refrigerator. Bedding had hair in it. A flossing pick was lying on the floor near one of the beds. Only had 2 towels in the bathroom for a 4 person reservation. Called to get extra towels, received them right away, but then room service cleaned the room the next day and only left us 2 towels again. Searched high and low for a mid-tier hotel in the Lake Charles area and feel I got ripped off. Can't imagine what the $120 a night hotels looked like if this is what $250 a night got me. Very disappointed.
2021년 5월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Room is good. Bathroom had mold on shower curtain. No hand towels in room.
2021년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 4월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Linen shortage
There was a shortage of face towels I could see mold and mildew inside The clear knob on bathtub .. just looked dirty Bed was not as comfortable as other Fairfield’s I’ve stayed at Front desk was friendly and accommodating The mobile key site was not working
2021년 4월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Property is difficult to get to due to location. Staff is inconsistent from rude/ unprofessional to very good. When I was checking out I asked for a paper receipt she said she couldn't do it if I need it I need to wait for the regular person to come back.
2021년 3월에 1박 숙박함

10/10 - 훌륭해요

JAG 님, Hackberry

좋아요: 청결 상태, 직원 및 서비스
The rooms were clean, the bed was so comfy and the staff was very courteous.
2020년 7월에 1박 숙박함
답변 제공: Ruth 님, 2020년 8월 23일
Thank you so much for staying with us at the Fairfield Inn and Suites in Sulphur! We appreciate you taking the time to share your experience. Our beds are very comfy. I hope you come back and stay with us again. If I can help you in anyway please feel free to reach out. Have a GREAT week, Ruth Wilburn Hotel Director

8/10 - 좋아요

Michael S

2020년 7월에 6박 숙박함
답변 제공: Kathy 님, 2020년 7월 28일
Thank you for staying at the Fairfield Inn and Suites in Sulphur. I see you were not to happy with the pool, we strive to give 100%. If there is anything we can do let us know. Thank you for taking the time to fill out this review, we look forward to seeing you again. Thank you Kathy Fredrick, Front Desk Supervisor.

6/10 - 괜찮아요

Donald

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room was just ok. And something in the room, made my sinuses start running and running. Maybe the sanitizer, or whatever they used to clean the room.
2020년 6월에 2박 숙박함
답변 제공: Ruth 님, 2020년 7월 6일
Thank you for staying at the Fairfield Inn and Suites Sulphur. I hope you are feeling better. We strive to provide a clean and safe place for you and your guests. Thank you for taking the time to leave us a review! We hope to see you again the next time you are in the area. Warmest regards, Ruth Wilburn Community Manager

8/10 - 좋아요

Chance

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Ruth 님, 2020년 7월 6일
Thank you for staying at the Fairfield Inn and Suites and thank you for taking the time to review our property! We are very happy you enjoyed your stay and hope to see you again next time you are in our area. Warmest regards, Ruth Wilburn Community Manager

6/10 - 괜찮아요

Robert 님, Waco, Tx

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I assume that due to the Covid they didn't have the breakfast. Not sure why they couldn't't offer fruit of wrapped muffins. They did offer food from the pantry for sale. Not sure that this makes any since other than to add to the bottom line for Fairfield.
2020년 6월에 1박 숙박함
답변 제공: Ruth 님, 2020년 6월 24일
Good morning Robert. Thank you for staying at the Fairfield Inn this weekend. I am sorry we do not offer breakfast at this time. We are taking precaution and special care to protect guests and employees from the deadly spread of Covid19 and do not have breakfast service for the protection of all. We do appreciate hearing from you. Have a wonderful week. Ruth Wilburn Community Manager

6/10 - 괜찮아요

Torkild

2020년 2월에 1박 숙박함

10/10 - 훌륭해요

Eva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here
Room smelled like smoke and Raid. Very dirty.
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

Hakim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything good
2020년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
It’s being renovated so part of the hotel is not occupied
2020년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very pleasant stay.
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
New hotel. nice dining room and the food was good.
2019년 12월에 1박 숙박함