책상, 무료 WiFi, 침대 시트

윈덤 가든 휴스턴 윌로우브룩 여행 후기

3 out of 5
윈덤 가든 휴스턴 윌로우브룩
18818 Tomball Parkway, Houston, TX

이용 후기

6.8
평점 10 - 훌륭해요. 999개 이용 후기 중 297개" "
평점 8 - 좋아요. 999개 이용 후기 중 240개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 140개" "
평점 4 - 별로예요. 999개 이용 후기 중 118개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 204개" "

7.2/10

청결 상태

7.2/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

4/10 - 별로예요

Roderick

출장 여행
별로예요: 청결 상태, 객실의 편안함
2022년 7월에 4박 숙박함

2/10 - 너무 별로예요

LaDrika

2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Lataujanae

별로예요: 청결 상태, 객실의 편안함
2022년 7월에 2박 숙박함

8/10 - 좋아요

Edward

연인과의 여행
Not a big deal really but, they had some type of issues where there was no WiFi in the rooms. Also, no breakfast, TV, or pool... Pretty much, go to your room and lay down 😂
2022년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 객실의 편안함
I have been here many times before and even though I had to change rooms several times they were willing to accommodate me. ( television not working, heat blowing continuously, fire alarm going off and would not stop, no shampoo, not enough towels) This time was the worst the television only got one channel and no internet so my phone couldn’t even work correctly in the building. I was there for two days and nothing was done. This review is just for the hotel management. I will have to find a new place to go next time and I visit Houston quite a bit.
2022년 7월에 2박 숙박함

2/10 - 너무 별로예요

Melisa

단체 여행
2022년 7월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 7월 27일
Thank you for staying with us!

2/10 - 너무 별로예요

Kecia

가족 여행
별로예요: 청결 상태, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 7월 27일
Thank you for staying with us!

2/10 - 너무 별로예요

Ceneca

2022년 6월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 7월 27일
Thank you for taking the time to rate us!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
No wifi,cable,or pool as advertised. Killed a roach in my room. The area is not the best
2022년 7월에 3박 숙박함
답변 제공: Guest Services 님, 2022년 7월 27일
We are sorry you had a bad experience, we are currently working on getting all of our amenities back up!

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Nothing was good
My room was too far away for any wifi, the tv didnt work, the remote was busted and hard to use, some light were dimmed, and i couldnt switch rooms becuase they were at full capacity
2022년 7월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 7월 27일
We are sorry you had a bad experience, we are currently under new management and we are working hard on getting everything back up and running

4/10 - 별로예요

Kiara

2022년 6월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 7월 27일
We enjoyed having you, we appreciate your business!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 7월 27일
Thank you! We hope to see you return in the future!

2/10 - 너무 별로예요

Juanita C

2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Jane 님, Nashville

별로예요: 편의 시설/서비스
Convenient location. No amenities at all, though. No pool, no breakfast. WiFi only available in lobby. The TV was pretty much unusable because of the screen fritzing out. Side door did not require card to enter, so not very safe. Not sure that the gated area was ever closed at night. Except for person who checked me in, staff was friendly.
2022년 6월에 3박 숙박함
답변 제공: Guest Services 님, 2022년 7월 27일
We thank you for taking the time to leave us review, we are currently working or bringing our hotel back up to par!

4/10 - 별로예요

Tammie

별로예요: 청결 상태, 객실의 편안함
Never again!! Very disappointed!!
Came after check in time & no room available…had to wait for a room…got to the room the floor hadn’t been vacuumed w/1 face towel in there for 2ppl….no tv remote…had to make 2 trips to the front desk to actually get a tv remote tht works…we stayed for 3 nights…left to go out exploring on the second day & came back & both our keys was deactivated…so they gave us a key to get in….then went down for clean towels & they gave us 2 face towels & 2towels tht u put on the floor to step out the shower on to dry off…also went outside to my car & the door shut behind me & tried to use my key to re-enter & the whole door key holder fell off…had to walk all the way around to the front of the building to get in…this was over all a bad experience…we booked thru hotel.com bcuz Thts what I always do but this time I believe we got a bad deal…I will not recommend this hotel to anyone or ever stay there again
2022년 6월에 3박 숙박함
답변 제공: Guest Services 님, 2022년 8월 2일
We do apologize for such a a bad experience, we are working hard on getting all issues addressed.

2/10 - 너무 별로예요

Cecilia

출장 여행
별로예요: 청결 상태, 객실의 편안함
Horrible
The first one they put me in had a hole in the floor and mildew all up the wall The second one they put me in had no coffee pot no phone and it was dirty
2022년 6월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 7월 27일
We are sorry to hear you had a bad experience, we are currently under new management and are working on improving in all areas of the hotel! Thank you for you feedback!

8/10 - 좋아요

Lori

좋아요: 청결 상태
Don’t Stay Here
As soon as you walk in the building you smell pot. This is an obvious spot where locals go to do their drugs. The non smoking room I was in smelled like pot and cigarettes. The side door security locks were not working so anyone could come in and out. The furniture was worn out and some of it peeling. The toilet wasn’t working properly due to a needed pump adjustment. I had to take off top and press to make water fill. The towel rack was hanging off on one side. There was no remote for the TV. There was no breakfast. There was no attendant at the desk at night. Really anyone from street could walk in. My view was a deteriorating dirty roof. The attendant during check in was nice enough. Surprisingly the artwork and decor —you could see originally was well done except for the parts of the hotel which were falling apart. The hotel was tidy and clean.
2022년 6월에 3박 숙박함
답변 제공: Guest services 님, 2022년 6월 14일
We appreciate you taking the time to leave us a review

4/10 - 별로예요

Krystal

좋아요: 청결 상태
별로예요: 객실의 편안함
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

JUAN 님, Sunny isles

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was very comfortable and clean , shower and AC were very good
2022년 6월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 7월 27일
We appreciate you taking the time to leave us a review, and hope to see you return in the future

2/10 - 너무 별로예요

April

2022년 6월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 7월 27일
Thank you for taking the time to review us!

2/10 - 너무 별로예요

Jeremy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was the worst experience ever. I got it because it had a pool for my two year old because I only get to visit him every other week Not only was the pool close I also didn't have Wi-Fi or even a working television in my on top of it all I have never been treated so rudely by a staff these women need to be working at a McDonald's in the ghetto they were horrible. When I confronted one of them about why the pool was closed she suggested maybe I should go next door and ask Staybridge if I could use their pool for my two-year-old wow now that's classy
2022년 6월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 6월 6일
We do apologize about the inconvenience, we have notified all 3rd party sites that we are currently under construction, We will address these issues

10/10 - 훌륭해요

Jeremy

2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

jacob

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor. when arrived didn’t have my room. Couldn’t even get extra towel, blankets, pillows. Had to sleep on a chair because double queen which paid for got downgraded to a king so had to sleep on chair in room.
2022년 5월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 7월 27일
Thank you for the time you have taken to point out these issues, we will definitely look into this and address this.

10/10 - 훌륭해요

Taylor

2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Shawnee

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 5월 11일
Thank you!

2/10 - 너무 별로예요

Angela

별로예요: 직원 및 서비스
Wasn’t able to check in. The systems were down and wanted cash to check in
2022년 5월에 1박 숙박함
답변 제공: guest Services 님, 2022년 5월 9일
We do apologize about the inconvenience, we will be discussing this matter

4/10 - 별로예요

Elida

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
easy to find
2022년 4월에 5박 숙박함
답변 제공: guest services 님, 2022년 5월 3일
We appreciate you leaving us a review, Thank you!

8/10 - 좋아요

Brent

좋아요: 직원 및 서비스
Nice
2022년 4월에 1박 숙박함
답변 제공: Guest services 님, 2022년 5월 3일
Thank you!

2/10 - 너무 별로예요

Rachell

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel ever
The hotel was nothing like the pictures walked in and you could smell marijuana on the first floor walking to the elevator. Changed rooms 3 times tv didn’t working one, the next room there was no remote nor refrigerator no phone nor microwave; the last room the A/C worked on and off. Let’s not talk about the Wi-Fi. The Wi-Fi only working in the lobby and not in any of the rooms. Looks like the hotel is an extended stay people are in and out riding bicycles had pets and non of the surrounding doors need a key card to open just opened right on up so the property is completely unsafe
2022년 4월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 4월 26일
we appreciate you taking the time to leave us a review, thank you!

8/10 - 좋아요

Loretta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THE AC UNIT BROKEN ,BUT WORKS!
2022년 4월에 1박 숙박함
답변 제공: guest services 님, 2022년 5월 11일
thank you for the feedback

6/10 - 괜찮아요

Jeremy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Solid hotel (once we got moved to a new room)
The first room we got was terrible. One of the 2 beds was broken and there was mold on the curtains. There was even a used plastic cup on the floor under the edge of the bed. I requested a second room and it was much nicer. The lady at the front desk was very nice and helpful. The hotel was in a good location close to the mall, restaurants and the gym where my daughter had a volleyball tournament. The beds were comfortable.
2022년 4월에 1박 숙박함
답변 제공: guest services 님, 2022년 5월 3일
Thank you so much for leaving a review, we hope to see you again!

2/10 - 너무 별로예요

Nicholas

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 4월 13일
We appreciate you taking the time to leave us a review, we hope to see you back!

4/10 - 별로예요

Marissa

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I would not stay here again!
Toilet would not flush. Went to the front desk to get help no one was there. Asked house keeping and non of them spoke English. The people next to use were up all night fighting. Got little to no sleep. The pool was under maintenance the whole time. Had a to get a new key at least three time while there. Hotel was tan down.
2022년 3월에 4박 숙박함
답변 제공: Guest Services 님, 2022년 4월 11일
We appreciate you taking the time to leave a review, thank you!

2/10 - 너무 별로예요

Esmeralda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches
The room was dirty burn marks on the furniture the sheets were not clean and my daughter had a roach crawl on her I’ve asked for a refund and it’s been over a month with no reply for it.
2022년 3월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 4월 11일
We appreciate you taking the time to leave feedback on the property!

8/10 - 좋아요

Julie 님, Boynton Beach

좋아요: 청결 상태, 직원 및 서비스
NOTHING was working in the first room I had. They even had a phone that didn’t have a plug into the wall. I was so tired, I was going to let it go, but then I realized that the security bolt was broken. Went to the front desk and the attendant was very friendly and helpful. She even made sure to get me the room next door so it was easier to move my stuff. Second room was perfect. I could see staying there again.
2022년 4월에 1박 숙박함
답변 제공: Jennifer 님, 2022년 4월 7일
We do apologize about the inconvenience and having to switch rooms, we are happy our front desk agent DESTANIE was able to assist you kindly, we hope to see you again!

4/10 - 별로예요

Adrian

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 3월에 8박 숙박함
답변 제공: Guest Services 님, 2022년 4월 6일
we appreciate you taking the time to rate us

2/10 - 너무 별로예요

Kayla

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Truly discussed
We where moved 2 x’s the first room tV was broken. The next room clearly had water damage. And also had 3 roaches in it!! We had nowhere else to go it was a rough nights rest. NEVER AGAIN WILL WE BOOK AT THIS LOCATION.
2022년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 4월 4일
Hi Kayla, We truly apologize for the experience you had. We will pass your feedback along to the team and are working hard to make improvements.

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed at this property years ago, and it was nice. It has definitely changed. A wasp in the bathroom, thumb tacks all over the room. Hotel has a big sign saying no smoking, but smells like weed as soon as you get in there. The receptionist/night manager wasn't even on property when I arrived. I was the 3rd person in line, and waited 40 minutes to be able to check in. Tacks were under the blankets in the bed, and everything that we wanted like the pool, and breakfast were not available.
2022년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 3월 31일
We do apologize about the inconvenience, we are working on issues in our property, we appreciate you taking the time to leave us review

4/10 - 별로예요

Shamina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hairdryer in the room Air conditioning stopped working in the middle of night. Strong smell of smoke from rooms and neighboring rooms
2022년 3월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 3월 29일
We do apologize we are working hard on trying to keep our hotel smoke free

2/10 - 너무 별로예요

Carmen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got there to check in and the clerk tells me they are overbooked.
2022년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 3월 29일
We do apologize about the overbooking

2/10 - 너무 별로예요

Kendell

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 3월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 3월 22일
We appreciate you taking the time to leave us a review

8/10 - 좋아요

Christopher 님, Hempstead

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was cool and the room was nice. Smell of weed lingered the upstairs but overall a nice hotel
2022년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 3월 22일
We appreciate you taking the time to leave us a review

8/10 - 좋아요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Nice place to stay, quiet area so not so much traffic noise. Was a little dissatisfied that the breakfast setup wasn’t available but understandable because of COVID. They did have vending machines available which was nice. We didn’t spend much time in our room but the time we were there we were able to relax comfortably.
2022년 3월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 3월 14일
Thanks for the positive feedback. We hope you'll stay with us again soon.

2/10 - 너무 별로예요

Vincent

2022년 3월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 3월 22일
We appreciate you taking the time to leave us a review

6/10 - 괜찮아요

Anna

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The hotel looked nothing like the pictures in the website, while we were checking in, someone was getting arrested in the lobby, person at the desk Only gave us our room number and no other info
2022년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 3월 14일
Hi Anna. Thank you for the feedback. We are sorry you witnessed that and we hope we can make your check in a more positive experience next time.

10/10 - 훌륭해요

HARJINDER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: guest Services 님, 2022년 3월 11일
We appreciate you leaving us a review

4/10 - 별로예요

Joseph

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you’re looking for cheap, this is it. Pay no attention to the Wyndham branding. It’s a trick.
2022년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 3월 10일
We appreciate you taking the time to leave us a review!

4/10 - 별로예요

Robert

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very Let Down...
No pool or whirlpool. No WiFi in the room. The bed in my room was on an angle.
2022년 3월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 3월 10일
We appreciate you taking the time to leave us a review, we are working hard on bettering our hotel, hopefully in the near future you can give us a shot

2/10 - 너무 별로예요

Cheryl

단체 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
HORRIBLE EXPERIENCE
They didn't have anything advertised, the pool was closed my main reason for selecting this one. There was no breakfast one coffee in the room but no water none in the vending machines ice maker didn't work no drinking cups just 2 coffee cups. Partial roll of toilet tissue and no replacement. Wifi availability was in common area only. Suspicious activity surrounding. I would have canceled but purchased non refundable 😩
2022년 3월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 3월 10일
We do apologize for the inconvenience, we are working hard on bettering our hotel

4/10 - 별로예요

William

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
As someone who stays in hotels for my job the 1* hotels my company pays for this so called 3* was worse. Furniture was falling apart side door was modified for entry without key service was lazy didn't even offer what was advertised pool, breakfast and gym I do understand COVID but I've been to worse rated hotels that the pool is open I'll never stay here again no matter what
2022년 3월에 2박 숙박함
답변 제공: M 님, 2022년 3월 7일
Hello, William. We apologize you experienced this and we appreciate you letting us know! Please know that your feedback will be passed along to our team. Management has changed and will be focused on these areas. We hope you'll give us another chance in the future.