숙박 시설 정면

소노라 인 여행 후기

3.5 out of 5
소노라 인
160 S Washington St, Sonora, CA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 330개" "
평점 8 - 좋아요. 1003개 이용 후기 중 324개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 182개" "
평점 4 - 별로예요. 1003개 이용 후기 중 99개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 68개" "

7.6/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
It was a very impresive and antique building. The room was clean overall but the bathroom was old. I liked photos on the wall :)

8/10 - 좋아요

JEONGWON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Tina

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great area.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Brenda

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room with queen bed extremely small. Bathroom very old and very small. No closet to hang clothes or get an extra blanket. Room cold, no wY to control temperature. Noise from busy street outside.
2024년 4월에 1박 숙박함
답변 제공: Kristi 님, 2024년 4월 8일
Dear Brenda,Our aim is to provide the best experience to anyone who visits us. Your experience definitely does not meet the standards we have set for ourselves. Your feedback helps us identify the areas in which we can improve. At present we're taking steps to upgrade our room facilities, and also implementing our utmost care in our appliances.We look forward to having another opportunity to make amends and deliver an unforgttable exerience to you.Kind regards,FDA - Sonora Inn Team

8/10 - 좋아요

robert

Great location, clean.
2024년 2월에 1박 숙박함
답변 제공: Nicholas FDA 님, 2024년 3월 4일
Dear Robert,Thank you for taking the time to leave a review of your recent stay at our hotel. We genuinely appreciate your feedback and are thrilled to hear that you found our location to be great and the hotel to be clean.On behalf of the hotel staff, we are committed to providing exceptional service to all our guests, and we are delighted to hear that we were able to meet your expectations during your stay.We hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,Nicholas FDA

4/10 - 별로예요

Tracy

2024년 2월에 1박 숙박함
답변 제공: Kristi 님, 2024년 3월 29일
Hello Tracy,We're so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at hello@thesonorainn.com.Thank you and have a wonderful evening.Kind regards,FDA - KB

6/10 - 괜찮아요

Kimberly 님, Atwater

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Traffic noice is pretty bad. Elevator was out of service. Lightning in the room was poor. The window shade is too light. Bed was comfortable.
2024년 2월에 1박 숙박함
답변 제공: IM 님, 2024년 2월 22일
Dear Kimberly,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit.We are sorry to hear that you found the traffic noise to be disruptive and that the elevator was out of service during your stay. We understand how important it is to have a peaceful and seamless experience while staying with us, and we regret that we fell short in meeting your expectations in this regard.Additionally, we appreciate your feedback regarding the lighting in your room and the window shade. Your comments have been shared with our maintenance team for further review and improvement.On a positive note, we are pleased to hear that you found the bed to be comfortable. We strive to provide our guests with a comfortable and enjoyable stay, and it is always rewarding to receive positive feedback about our amenities.Please know that your feedback is incredibly valuable to us, as it helps us to identify areas where we can improve and better serve our guests in the future.We hope to have the opportunity to welcome you back to our hotel in the future and provide you with a superior experience that exceeds your expectations.Thank you again for sharing your feedback.Warm regards,Sonora Inn Team, FDA IM

10/10 - 훌륭해요

mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly very helpful and the room, bed were great very comfy for two. My only complaint is the bathroom was extremely small other then that I would stay again.
2024년 2월에 1박 숙박함
답변 제공: FDA 님, 2024년 2월 19일
Dear Mary,Thank you for trusting us and takingyour time to leave a review. We are pleasedto hear you enjoyed your stay. We hope to see you the next time you're visiting the Sonora area.Kind regards,FDA MR

4/10 - 별로예요

Carla Jean

가족 여행
별로예요: 숙박 시설 상태 및 시설
It was freezing in the halls, it took 5-10 minutes for the water in showers to warm up, then had to keep it full hot water to take a shower. The forat room they tried to put us in was so small my suitcase couldnt roll on the side of a queen bed. Bathroom was so small if you sat on the toilet your forhead touched the sink.
2024년 2월에 3박 숙박함
답변 제공: IM 님, 2024년 2월 22일
Dear Carla, We wanted to take a moment to address the concerns raised in your recent review of our hotel.We are truly sorry to hear about the issues you experienced during your stay with us. Please accept our sincerest apologies for any inconvenience caused by the temperature in the halls and the water heating situation. Rest assured, we have taken note of your comments and will work to resolve these issues promptly to ensure a more comfortable experience for our guests in the future.Furthermore, we apologize for the inconvenience caused by the size of the first room you were assigned. Our team will take this feedback on board to ensure that all of our guests are provided with accommodations that meet their needs and expectations.We value your feedback and appreciate you bringing these matters to our attention. If there is anything else we can assist you with or if you would like to discuss your stay further, please do not hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Sonora Inn Team, FDA IM.

10/10 - 훌륭해요

Karen

아이를 동반한 가족 여행
I love the history of the old building and they remodeled the rooms so they were very nice and clean. Staff was amazing.
2024년 2월에 1박 숙박함
답변 제공: FDA 님, 2024년 2월 9일
Dear Karen,We appreciate you taking yourvaluabe time to leave your feedback. We are pleased to hear you enjoyed your stay,as well as the looks of our newly renovated hotel.We hope to see you soon!Kind regards,FDA MR

10/10 - 훌륭해요

Linda

2024년 2월에 1박 숙박함
답변 제공: Kristi 님, 2024년 3월 24일
Hi Linda!Thanks so much for your awesome 5 out of 5 stars review. We greatly appreciate you trusting us with your lodging needs. Have a lovely evening!Kind regards,FDA - Sonora Inn Team

10/10 - 훌륭해요

claudette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun trip
Nick at the front desk was amazing, will book again
2024년 1월에 1박 숙박함
답변 제공: FDA 님, 2024년 1월 22일
Dear Claudette,Thank you for taking your time to leave us a review! We strive to make our guest happy.We will be glad to welcome you again!Kind regards,FDA MR

6/10 - 괜찮아요

Jack

좋아요: 청결 상태, 직원 및 서비스
Rooms are antiquated with window units to heat and cool the room. VERY limited electrical outlets for plugging modern devices. Room was noisy from street noise. Parking situation was confusing and should be better explained in hotel description (parking is in the lot of the hotel behind this hotel because they own both, but that is not readily apparent). “Breakfast” was sparse but clean. Perfect location for downtown access.
2024년 1월에 1박 숙박함
답변 제공: FDS AC 님, 2024년 1월 21일
Dear Jack, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, so we apologize for falling short in these areas. We have updated our property description in regards to the parking lot to better avoid any confusion. Thank you for your valuable feedback as it helps us improve our services. Best wishes,FDS AC

2/10 - 너무 별로예요

Jim

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay somewhere else.
Super disappointed. Not at all what the pictures show. They are in the middle of remodeling. At least finish the rooms before you rent them out. No outlets, just tape over future plugs. No lights that worked, except the overhead one, which was dim. The new attempt of modernizing the rooms is a failure. This is a historic hotel, don’t make it look like motel 6 (which would have been better). There is no charm to this place anymore. We think there was semen on the walls. Just awful. Stay somewhere else. Front desk staff was no help and did not even apologize when we brought this up. I don’t think they were impressed by the place they worked at.
Not even a light.
Semen on the walls??
Cracked and dirty tile
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

petra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: FDS AC 님, 2023년 12월 21일
Dear Petra,While we appreciate you leaving us a rating regarding your recent stay with us, we were disappointed to know that you did not have a satisfactory visit. We would have loved to get more feedback from you as to what went wrong so that we can work to improve in those areas. We thank you for choosing Sonora Inn for your lodging needs.Best wishes

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not worth the price
There's nothing quaint or rustic about Sonora Inn, it's just run down and severely dated. Everywhere you look there's shoddy maintenance and outdated junky furniture. The front staff is a joke, especially the clown that works evenings, he's particularly useless. Save your money and go elsewhere. The ONLY redeeming quality about this Inn is its location. Walking distance to all things downtown Sonora.
2023년 12월에 3박 숙박함
답변 제공: FDS AC 님, 2024년 1월 10일
Dear guest,Thank you for taking the time to share your experience with us. We're sorry to hear that your recent visit up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.As for our staff, we strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers recieve the assistance they need.Best regards!

8/10 - 좋아요

Sandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: FDS AC 님, 2023년 12월 5일
Dear Sandra,Thank you for taking the time to leave us a rating rom your recent stay. We are so glad you had a great visit. We hope to see you in the future.Best wishes

6/10 - 괜찮아요

Cheri

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very helpful staff. Poor condition, very loud traffic noise.
2023년 11월에 3박 숙박함
답변 제공: FDS AC 님, 2023년 11월 11일
Dear Cheri,We are sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. Thank you for your valuable feedback, it will help us make changes for the better.Best wishes,FDS AC

8/10 - 좋아요

April

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean great staff!
Nice staff. Clean place. Wishwe could have checked in earlier. Ice machine needs to be serviced and a filter.
2023년 10월에 1박 숙박함
답변 제공: FDS AC 님, 2023년 10월 30일
Dear April,We appreciate the valuable feedback that you left regarding your recent stay with us. We will be passing on your information regarding the ice machine on to our maintenance department to be looked at immediately. Thank you for choosing us for your lodging needs!Best wishes,FDS AC

2/10 - 너무 별로예요

Mark

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: FDA Anastasia 님, 2023년 10월 22일
Dear guest,We are deeply apologetic that we did not meet your expectations. We strive to bring the best service and accommodate our guests needs. If you would like to explain further about why your stay was not enjoyable, we may be able to better accommodate our future guests. Kind regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Love that the hotel is old and unique but the room was not very clean. Parking was completely full and we had to park off-site. Bed was comfortable and the staff are very friendly.
2023년 10월에 2박 숙박함
답변 제공: Historic Sonora Inn Team 님, 2023년 10월 17일
Dear guest,We appreciate the time you have taken to leave us valuable feedback! We are glad you had enjoyed your stay. Aside from the parking lot which we are aware of the inconvenience, but we have been looking into other layouts to improve it. We strive to provide the best experience and wish you safe travels! Warm regards,

2/10 - 너무 별로예요

Judith

2023년 10월에 4박 숙박함
답변 제공: Sonora Inn Team 님, 2023년 11월 6일
Hello Judith,We are very apologetic that you did not enjoy your stay! If you would like to reach out and leave valuable feedback, we can improve our services for future guests. Kind regards,

8/10 - 좋아요

Susan

단체 여행
좋아요: 객실의 편안함
Early room access.
My friend and I came for a wedding. We were disappointed that we couldn't get into our room early to change our clothes. We did ask for early room access a few weeks before our stay.
2023년 10월에 1박 숙박함
답변 제공: Thesonorainn 님, 2023년 10월 15일
Dear Susan,Thank you for providing your feedback and concerns while staying with us. I apologize for the inconvenience regarding an early check in. Currently we are undergoing major renovations at the Sonora Inn and can't do early check ins. We hope to see you again soon! Kind regards,FDA MR

10/10 - 훌륭해요

Harlene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms, comfortable bed, new paint. This is an older building that adds charm. Location was perfect to walk to dining and entertainment. Fun place to visit!
2023년 10월에 1박 숙박함
답변 제공: FDS AC 님, 2023년 10월 15일
Dear Harlene,We appreciate the great feedback that you left us regarding your recent stay. It is great to read that everything was to your satisfaction. The new paint is just the beginning of a huge renovation that we have going on. We hope that you return in the future to see this finished product.Best wishes,FDS AC

8/10 - 좋아요

Dieskau

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: FDA Anastasia 님, 2023년 10월 11일
Dear guest,I hope this finds you well. We truly appreciate your valuable feedback. We hope you choose to stay with us again in the future!Warm regards

10/10 - 훌륭해요

Shoaib

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: FDA Anastasia 님, 2023년 10월 11일
Dear guest,I hope this finds you well. We truly appreciate your valuable feedback! We hope you choose to stay with us again in the future. Warm regards

10/10 - 훌륭해요

Savannah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved staying here!
2023년 9월에 7박 숙박함
답변 제공: FDA MR 님, 2023년 10월 8일
Dear Savannah,We're happy you had a fantastic stay with us!Thank you for your trust, we're thankful for amazing customers like you. We hope to see you again soon!Warm regards,FDA MR

10/10 - 훌륭해요

Sean

2023년 9월에 1박 숙박함
답변 제공: Sonora Inn Team 님, 2023년 10월 3일
Dear guest, We appreciate you valuable feedback!Kind regards,

6/10 - 괜찮아요

William

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointing stay!
I love the old decor and history of the Sonora Inn, but for the price I paid for the room, I must say I was disappointed. The bed were comfortable and sheets clean, but that was about it. The carpet were so dirty and stained, we put extra towles on the floor to keep our feet clean. There were stains on every wall, the furnishings were dusty, there was mold on the bathroom ceiling, doors and doorhandles were dirty. Frankly, the room was disgusting and unbelievably dirty. There is renovations on going to this hotel, but until they are completed, I cannot recommend this hotel and I would advise against staying here.
Carpet stains
Peeling paint in bathroom
Blood or paint on carpet
Mold on ceiling  in bathroom
2023년 9월에 1박 숙박함
답변 제공: FDS AC 님, 2023년 10월 30일
We are sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our services. Thank you for your valuable feedback, it will help us make changes for the better.Best wishes,FDA AC

8/10 - 좋아요

William

2023년 9월에 2박 숙박함
답변 제공: FDA 님, 2023년 10월 21일
Dear Guest, thank you for sharing your valuable feedback. We hope to see you again soon! Warm Regards, FDA MR

10/10 - 훌륭해요

Serah

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: The Sonora Inn Team 님, 2023년 9월 30일
Hello Guest,We appreciate your valuable feedback. We are glad you've enjoyed your stay!Warm regards

4/10 - 별로예요

John

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty carpets
Carpet was the dirtiest I've ever seen in hotel. Elevator was out. Sink got clogged. Staff was pleasant. Recommend not booking until the place is rehabbed.
2023년 9월에 1박 숙박함
답변 제공: Sonora Inn FDA 님, 2023년 9월 25일
Hello John,We are very apologetic for the inconveniences you have faced during your stay with us. We will be looking into them very closely to find a remedy for them.Kind Regards

2/10 - 너무 별로예요

Dave

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible stay, the elevator not working (apparently out for the past 2 weeks) toilet ran, the sink leaked, the staff argued on the floors for all to hear, the checkout staff was not friendly or apologetic, continental bksft, and coffee was horrible, muffins/bagels staled and the hotel i'm sure is not up to CA codes. Will not return or recommend it at all
2023년 9월에 1박 숙박함
답변 제공: Sonora Inn FDA 님, 2023년 9월 26일
Hello Dave,We are sorry you have experienced so many inconveniences during your stay and we will be looking into them immediately. Thank you for your valuable feedback.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great option in Sonora, antique and well located
2023년 9월에 1박 숙박함
답변 제공: Ana 님, 2023년 9월 23일
Dear William,Thank you very much for taking time to give us your valuable feedback. We highly appreciate you for the high rates you've given us. We are thrilled to know that you enjoyed your stay with us and we look forward to your future stays.Once again, Thank You and warm regards,

2/10 - 너무 별로예요

Lupe

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No elevator. We were on the 3 floor. I have a bad knee
2023년 9월에 2박 숙박함
답변 제공: FDS AC 님, 2023년 9월 19일
Dear Lupe,I do apologize for the inconvenience that you experienced due to our elevator being out of service. I do see that we were able to relocate you to our sister property so that we could properly accommodate you. We do hope that the change provided you a resolution. Best wishes,FDS AC

10/10 - 훌륭해요

John 님, Redding

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’ve stayed here many times, and this place is classic! It’s unique and mystifying and definitely haunted!! We’ve changed our trip itinerary to make sure we spend at least one night there when we visit Yosemite.
2023년 6월에 1박 숙박함
답변 제공: FDA AC 님, 2023년 9월 18일
Dear John,Wow, we appreciate your great review of your stay with us. We love to hear about our guests ghostly experiences!! There is a website where you can share your story, it's hauntedplaces.org. You should check it out. Thank you for staying with us and we are glad you had a great stay.Best wishes,FDA AC

8/10 - 좋아요

Michel

2023년 9월에 1박 숙박함
답변 제공: The Sonora Inn Team 님, 2023년 9월 30일
Hello Guest,We appreciate your valuable feedback. We're glad you've enjoyed your stay with us. Kind regards

8/10 - 좋아요

Angelica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very nice relaxing stay
2023년 8월에 1박 숙박함
답변 제공: Sonora Inn Team 님, 2023년 9월 13일
Hello,Thank you for taking the time to share your feedback we're truly please we were able to fulfill your expectations. Please don't hesitate for accommodation in the future.Kind Regards

6/10 - 괜찮아요

John

좋아요: 청결 상태
2023년 9월에 2박 숙박함
답변 제공: FDA AC 님, 2023년 9월 5일
Dear guest,We appreciate you leaving us a rating in regards to your recent stay with us. We hope that you had a pleasant stay at Historic Sonora Inn. Thank you for choosing to stay with us for your lodging needs.Best wishes,FDA AC

2/10 - 너무 별로예요

Christopher

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad deal
This is the worst room I’ve ever stayed in. No windows, bad smelling, dirty. Tiny bathroom with not hot water in the sink that wouldn’t drain. Shower automatically fluctuates between scalding hot and cold.
2023년 9월에 1박 숙박함
답변 제공: Sonora Inn / Hotel Lumberjack FDA 님, 2023년 9월 4일
Hello Christopher, We apologize for any and all inconveniences you had faced during your stay with us. We will be looking into these immediately.Kind Regards,

10/10 - 훌륭해요

bonita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoy the pool. Sonora can be a hot place, and the pool is really refreshing. The breakfast is good as well, although the breakfast room could use an air conditioner.
2023년 8월에 1박 숙박함
답변 제공: The Sonora Inn Team 님, 2023년 9월 2일
Hello,Thank you for taking the time to share your feedback. We're very happy that you enjoyed using the pool, it truly means alot to know you had a pleasant stay.Kind Regards.

10/10 - 훌륭해요

Tom

좋아요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: The Sonora Inn Team 님, 2023년 9월 2일
Hello,Thank you for the 5 out of 5 rating. We're happy you enjoyed your stay.Kind Regards.

10/10 - 훌륭해요

susan

2023년 8월에 1박 숙박함
답변 제공: FDA AC 님, 2023년 9월 18일
Dear Susan,Thank you for the 5 out of 5 rating we truly appreciate it. Hope to see you again in the future.Kind Regards,FDA AC

4/10 - 별로예요

Tobias

2023년 8월에 2박 숙박함
답변 제공: FDA AC 님, 2023년 8월 22일
Dear Tobias,We appreciate you leaving us a rating regarding your recent stay with us. We would love more information about how we could have provided you with a better experience. Thank you for choosing The Historic Sonora Inn for your lodging needs. Best wishes,FDA AC

6/10 - 괜찮아요

Margaret 님, Madera

별로예요: 숙박 시설 상태 및 시설
The hotel has a ways to go in updating the rooms.
2023년 8월에 2박 숙박함
답변 제공: FDA AC 님, 2023년 8월 15일
Dear Margaret,We appreciate you leaving us feedback regarding your recent stay with us. We definitely agree with you that we have a ways to go before we are completed with our renovations. We do hope that once our project is completed that you will come see our progress. Thank you for choosing The Historic Sonora Inn for your lodging needs.Best wishes,FDA AC

4/10 - 별로예요

Michael

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Carpeting was badly stained. The wall was stained and so were the chairs. Noise from a non-stop line of traffic was VERY loud. The bar across the street got a little rowdy at night, especially at closing time with loud music, loud patrons and the Police.
2023년 8월에 2박 숙박함
답변 제공: The Sonora Inn Team 님, 2023년 8월 12일
Hello,We admit that our hotel isn’t the quietest or most convenient place in town. We are truly sorry that your reservation was not to the standard of our customer service. I will go ahead and make note about your reservation so we can make improvements on end to address to our staff. We hope your time was worth the trip in the Sonora area.Kind Regards!

2/10 - 너무 별로예요

Carol

2023년 8월에 1박 숙박함
답변 제공: The Sonora Inn Team 님, 2023년 9월 2일
Hello,We're truly sorry that your reservation was not to your expectations. While many details were not shared good or bad we encourage our guests to share details about their reservation experience so we can make the necessary improvements on our end. Kind Regards

6/10 - 괜찮아요

Leslie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
when you register on the computer you submit all your info. then when you srrive they ask you for the same info already sebmitted. this takes at least 10 min. instead of two Why can't they prepare all the paperwork in advance and all we would do was verify and sign.
2023년 8월에 2박 숙박함
답변 제공: FDA AC 님, 2023년 8월 11일
Dear Leslie,We apologize for the inconvenience of having to submit your information twice, but I assure you that your information doesn't get transferred over to our system from expedia. The information we receive is very minimal! Maybe in the future expedia can fix their operations so that it may transfer all the necessary information over as to make the check in process a lot faster for guests!

4/10 - 별로예요

Edward

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: CB 님, 2023년 8월 10일
Thank you for your review! We look forward to seeing you in the future; and accommodating your needs for the next perfect vacation.

2/10 - 너무 별로예요

CAMRAN

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are so dirty and old , carpets are stained and very old. Bed is like sofa bed materials pillows are hard l rock
2023년 8월에 1박 숙박함
답변 제공: FDA AC 님, 2023년 8월 8일
Dear Camran,We are sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our services. Thank you for your valuable feedback, it will help us make changes for the better.Best wishes,FDA AC