디럭스룸, 킹사이즈침대 1개 및 소파베드 | 책상, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi

소네스타 셀렉트 플레전트 힐 여행 후기

3 out of 5
소네스타 셀렉트 플레전트 힐
2250 Contra Costa Blvd, Pleasant Hill, CA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 549개" "
평점 8 - 좋아요. 1001개 이용 후기 중 275개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 98개" "
평점 4 - 별로예요. 1001개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 39개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Sang eun

2023년 4월에 1박 숙박함
답변 제공: EC 님, 2023년 4월 25일
Dear Sang eun,We are so happy to hear you had such a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Entiom Caldas

8/10 - 좋아요

Christina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
1 of the elevators were broken. This was during a basketball weekend and tournament had a block so ot caused delays. Other than that. It was a pleasant stay. Stag were very nice and friendly. Thanks.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Christina, we're pleased to hear that your stay at Sonesta Select Pleasant Hill was largely enjoyable. We regret any inconveniences you experienced due to the elevator situation, especially during such a busy time. We appreciate your kind words about our friendly team members. We're looking forward to welcoming you back, hopefully making your next visit even smoother. Thank you!

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient and clean
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Laura, thank you for choosing Sonesta Select Pleasant Hill and sharing your feedback. We're pleased to hear that our convenience and cleanliness met your expectations. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Dennis

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for sharing, Dennis.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 - 훌륭해요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The workers were very nice and it was a comfortable place to stay
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Natasha, we're thrilled to hear you enjoyed your stay at Sonesta Select Pleasant Hill. Our team members are always ready to help ensure your comfort. We're looking forward to welcoming you back on your next visit.

2/10 - 너무 별로예요

Jesus 님, Sugarland

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스
They did not want to clean the rooms.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Jesus, it appears there was a misunderstanding regarding our room service policy during your stay. We hope to clarify and improve these processes, and this includes the timely cleaning of rooms. We appreciate your feedback, and it helps us to enhance our procedures in this regard. We hope that your future visits will exceed expectations.

10/10 - 훌륭해요

Glenn 님, Martinez

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Glenn, we are sincerely delighted to hear about your experience at Sonesta Select Pleasant Hill! It warms our hearts when guests appreciate and enjoy their stay. We hope to have an opportunity to serve you again in the future. Thank you for your positive rating on Expedia!

10/10 - 훌륭해요

Luis

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Thanks, Luis! It's outstanding your time at Sonesta Select Pleasant Hill was fantastic. We can't wait until your next visit!

10/10 - 훌륭해요

Ricardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Ricardo, it's always delightful to hear from guests like you who have enjoyed their stay. We're glad to know that Sonesta Select Pleasant Hill was able to provide you with a good experience. We truly appreciate your feedback and look forward to your next visit.

4/10 - 별로예요

Carol

좋아요: 직원 및 서비스
별로예요: 청결 상태
They put blood stain sheets and pillowcases on.disgusting
2024년 3월에 7박 숙박함
답변 제공: Hotel Staff 님, 2024년 3월 27일
We wanted to reach out to you regarding your recent stay at our hotel.First and foremost, please accept our sincerest apologies for the inconvenience and discomfort caused by the blood stains on the sheets and pillowcases in your room. We understand how unsettling and unacceptable this must have been for you, and we want to assure you that this does not meet the standards of cleanliness and hygiene that we strive to maintain.Please rest assured that we have taken immediate action to rectify this issue. Our housekeeping team has thoroughly inspected and replaced all affected linens to ensure that they meet the highest standards of cleanliness for our guests. Additionally, we have conducted a thorough review of our housekeeping protocols to prevent such incidents from occurring in the future.Your comfort and satisfaction are of the utmost importance to us, and we deeply regret that we fell short of meeting your expectations during your stay. As a gesture of goodwill, we would like to offer you [compensation or discount, if applicable] on your next stay with us.Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

8/10 - 좋아요

roosevelt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good service
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Roosevelt, thank you for choosing to stay at Sonesta Select Pleasant Hill and for acknowledging our excellent service. We earnestly strive to meet our guests' needs and are delighted to learn that we met yours. Looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Jarumhi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and neat rooms, i loved the curtains when you close them room gets totally dark and perfect to take a good sleep. Comfortable bed with soft pillows will be back again
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Jarumhi, we appreciate your kind words about the rooms at Sonesta Select Pleasant Hill. It's wonderful to hear you loved the curtains and found the sleeping conditions ideal for a good rest. The team will be delighted to hear the beds and pillows added to your comfort. We're looking forward to your next stay with us.

4/10 - 별로예요

Annette

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Annette, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Carlos, it's delightful to hear you appreciated Sonesta Select Pleasant Hill's strategic location. We hope to welcome you back again soon for another top-notch experience.

10/10 - 훌륭해요

O'zie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a good stay and JT was confidently located right off the freeway with restaurants nearby.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
O'zie, it's great to hear you enjoyed your stay at Sonesta Select Pleasant Hill. We're delighted to hear our convenient location and the nearby restaurants added value to your stay. Hope to see you back soon!

8/10 - 좋아요

Harry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 3월 20일
Thank you for sharing your thoughts with us, Harry!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta Select Pleasant Hill. Thank you and have a lovely day!

2/10 - 너무 별로예요

Celia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was one of the worst stays I have had at a hotel. The people were nice and room was satisfactory but there were other guests that were either smoking or leaving trails of pungent MJ. From the lobby through the hallway on our floor and into the room. There were people running up and down the hall, yelling and screaming at all hours and something happened during the night that put a police car under our window. We got no sleep. We did call the Front Desk who were nice but it didn't change anything. Too bad some people have no respect for other guests.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Celia, we regret to hear that your experience fell short of your expectations. The issue with unpleasant odors and noise disturbances you've mentioned is not reflective of our usual standards. We appreciate your patience with our front desk team. While it's difficult to control the behavior of all guests, our intentions are to create a calm and relaxing environment for everyone. We are considering the points you've raised and working on ways to improve. Thank you for your feedback.

4/10 - 별로예요

Kevin

연인과의 여행
The shampoo and body wash provided were polluted with urine. Who would do such a thing? Well, they did. I got a bar of soap from the Rite Aid next door. The many good aspects of the hotel, new carpet for example could not compensate for smelling like a wet diaper.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Dear Guest,First and foremost, I want to extend my sincerest apologies for the unacceptable experience you had during your recent stay at our hotel. It deeply concerns me to learn about the issues you encountered with the cleanliness of the shampoo and body wash provided in your room. This is completely unacceptable and falls well below the high standards of cleanliness and hygiene that we strive to uphold.I want to assure you that we take your feedback very seriously and have launched a thorough investigation into this matter. Rest assured that we will take immediate corrective action to address the root cause of this issue and ensure that it does not happen again in the future.I understand how disappointing and frustrating it must have been for you to experience such a situation, especially when you were looking forward to a comfortable and enjoyable stay. Please know that your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience or discomfort caused. Additionally, I will personally oversee the inspection of our housekeeping procedures and products to prevent any similar incidents from occurring again.Once again, please accept my sincere apologies for the inconvenience and disappointment you experienced. We truly value your feedback, as it helps us to continuously improve our services and ensure that every guest has a pleasant and memorable stay with us.If you have any further concerns or if there is anything else we can do to make amends, please do not hesitate to contact me directly at the hotel.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 - 훌륭해요

Anahi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice clean hotel. The staff was very nice and accommodating. They provided a microwave to my room at no extra charge. There’s a lot of close convenir stores at walking distance. Good location and price was great.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Anahi, we're thrilled to know your stay at the Sonesta Select Pleasant Hill was enjoyable. It's great to hear our team members could accommodate your needs by providing a microwave, and you found our location convenient with several stores within walking distance. We're also glad the pricing met your satisfaction. We're looking forward to your next stay with us.

10/10 - 훌륭해요

Nadav

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Thank you for this excellent rating, Nadav!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Select Pleasant Hill! We'd love to host you again someday for yet another unforgettable visit.

6/10 - 괜찮아요

Benjamin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place is good, good value and the place is clean. They have mini fridge and NO microwave. So you can cool your leftovers but can’t reheat them. They charge for parking which is outdoors and always full, so you’ll pay $7 a day, $14 for a one night stay to park in a shopping center. Please stop getting money out of us when it’s not worth it.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Benjamin, we appreciate your feedback and we're glad to hear that you found our accommodations to be a good value and clean. Your comments have highlighted areas to review in order to enhance our guests' experience. In particular, potential updates to kitchen amenities and rethinking our approach to parking pricing are key points we will consider. We hope you will give us another opportunity to serve you better in the future.

4/10 - 별로예요

Shannon

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Shannon, while your rating indicates that your stay was not up to expectations, it’s regrettable that we don't have specific feedback to address. For us to improve, we urge guests to share their concerns during their stay or through reviews. Nevertheless, we are committed to enhancing our services for a better experience next time.

8/10 - 좋아요

Kathryn

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an enjoyable one night stay here - me, my husband, mother in law, and pooch. Positives - great staff, easy to locate, dog friendly, price was acceptable although $75 extra for the dog seemed a bit high. The mini-suite was great, clean, new furnishings, bed and hideaway bed comfortable, very comfortable pillows, and very spacious with large balcony. There is a door that can be closed to separate the bedroom and bath from living room and hide-a-bed. Check in was very easy. Parking lot is great - no people roaming around or suspicious behavior. Parking is a minor $7.00. There are two great shopping areas - across parking lot and really great one across the street. We walked through both and loved the vibe. We loved Urban Eats for dinner and Paris Baguette for pastries in the morning. Negatives- don't waste your time and money with in-hotel breakfast. $12 each - hubby and m.i.l. both said it was bad and his egg sandwich was some how freshly made and still cold. It took about 15 minutes for the "cook" to show up and another 15 to place the order - they said they waited about 40 minutes to get their sub-par food. Meanwhile I sat in the room and ate my outstanding leftovers from Urban Eats. 😁 The in-room coffee was not great but works in a pinch. Had to ask for bedding for the hide-a-bed. and needed extra towl. Had originlky booked for 2 ppl so likely a misunderstanding. Will stay here again when in the area.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Kathryn, it's wonderful to know that you enjoyed your stay at Sonesta Select Pleasant Hill. We're thrilled to hear that our location, room comforts and pet-friendly policy were to your liking. We apologize for any inconvenience you experienced with our breakfast service and the in-room coffee. Your feedback in these areas will be taken into consideration. We also take note of your comments regarding additional bedding and towel needs, and affirm this was likely due to the original booking details. Thank you for your balanced review and we are looking forward to welcoming you back when you return to the area.

10/10 - 훌륭해요

Allan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Allan, thank you for choosing to stay at Sonesta Select Pleasant Hill and for sharing your stellar rating. We genuinely appreciate your support and can't wait to welcome you back in the future for another outstanding experience. Safe travels until then!

10/10 - 훌륭해요

Samer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Samer, it's wonderful to hear your stay at Sonesta Select Pleasant Hill met your expectations. We strive to provide an excellent stay for all of our guests and your thumbs up is greatly appreciated. We look forward to hosting you again soon.

10/10 - 훌륭해요

Dennis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean safe
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Dennis, thank you for choosing Sonesta Select Pleasant Hill and for your succinct review. We appreciate your recognition of our cleanliness and safety. It is our priority to maintain a clean environment and ensure the wellbeing of our valued guests. We can't wait to serve you during your next visit.

8/10 - 좋아요

Halima

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
One thing is we noticed some bites on our skin asked about possible bug bites
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Dear Guest,Thank you for bringing your recent experience to our attention. We sincerely apologize for any discomfort or inconvenience you may have encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our services and ensure the comfort and satisfaction of our guests.Upon receiving your report(in person), our team immediately conducted a thorough inspection of the room in question. While we did not find any evidence of pests or insects during our inspection, we take reports of this nature very seriously and have taken proactive measures to address any potential concerns.The comfort and well-being of our guests are of utmost importance to us, and we have implemented additional measures to ensure that our rooms maintain the highest standards of cleanliness and comfort.If you have any further concerns or questions, please do not hesitate to reach out to our front desk team, who will be more than happy to assist you in any way they can.Once again, we apologize for any inconvenience this may have caused and appreciate your understanding and cooperation.Thank you for choosing Sonesta Select and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 - 훌륭해요

Jenny

연인과의 여행
좋아요: 직원 및 서비스
This is now our 3rd time staying at this hotel and it is one of our favorites in the area. Parking fee is more reasonable than others. Staff is always super nice. Rooms are spacious and for the most part clean. Conveniently located across a plaza with plenty of food options. Mall is nearby also. I just wish they had free breakfast.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Jenny, we're thrilled to hear Sonesta Select Pleasant Hill has earned a spot on your favorites list. It's rewarding compliments like yours about our congenial team members, ample room space, convenient location, and reasonable parking fee that make us strive to provide an exceptional hospitality experience. Your desire for a complimentary breakfast is noted and your feedback is invaluable. Thank you for your loyalty and we eagerly await your fourth visit.

10/10 - 훌륭해요

Rachael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Rachael, thank you for your fantastic rating of Sonesta Select Pleasant Hill. We're delighted you had such an excellent experience and we hope to welcome you back in the future. Safe travels!

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Miguel, it's fantastic to know that your stay at Sonesta Select Pleasant Hill met your expectations! We are thrilled you enjoyed your time with us and thank you for choosing our hotel. We hope to see you again soon on your next trip.

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The reason to stay here is the staff. The room was fine. The workout area was fine (no towels… 😕). The breakfast bar was “meh”. The front desk staff was super helpful and nice. I dealt with three different people and all were amazing. Can’t remember names, but Sunday night and Thursday morning were the main people I dealt with and they were awesome. So friendly and helpful. I also needed a few things (towels, coffee and cups) and the housekeeping staff was super friendly as well. Will definitely be returning!
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Thomas, your kind words about our helpful and friendly team members at Sonesta Select Pleasant Hill truly make our day. We're thrilled to know they made a lasting impression and had a positive impact on your stay. We also appreciate your feedback about the breakfast selection and workout area, and we're dedicated to continuously improving our offerings. Your praise for our housekeeping team is especially rewarding. We're eagerly awaiting your return visit!

8/10 - 좋아요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Thank you for the 4-star rating, Joe!We are delighted to see that you had a wonderful time at Sonesta Select Pleasant Hill. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 - 훌륭해요

Luis Octavio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Luis, thank you for choosing Sonesta Select Pleasant Hill for your stay. We're gratified to realize that you had an excellent stay. Looking forward to seeing you again in the future for an equally wonderful visit.

8/10 - 좋아요

Anne

좋아요: 청결 상태
Staff can be friendlier, and need some improvement on breakfast situation
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Thanks for the great rating, Anne!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta Select Pleasant Hill soon, we'd love to have you back!

2/10 - 너무 별로예요

ARON 님, CONCORD

2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Aron, we regret to see that your experience wasn't to your satisfaction. Your feedback matters to us and we would appreciate more detail in order to address any issues in a timely and effective manner. Your voice is appreciated and we hope to have a chance to provide an improved experience in the future.

6/10 - 괜찮아요

Gary 님, Beatty

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean, comfortable. I was very disapointed in additional charges that were not made clear at time of booking, very high pets fees and parking fees
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 2일
Gary, it's great to hear that you found Sonesta Select Pleasant Hill clean and comfortable. We understand your sentiments regarding the clarity of additional fees at the time of booking. We always aim for full transparency and will work on making these details clearer. Concerning pet and parking fees, they are in place to ensure optimal quality service. We appreciate your feedback and hope to host you again in the future.

6/10 - 괜찮아요

robert

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Robert, thank you for taking the time to rate your recent stay. We see there's room for improvement and your feedback is invaluable towards enhancing future guest experiences. We hope to have another opportunity to serve you better.

8/10 - 좋아요

jimmy

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice locations
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Jimmy, it's great to hear that you appreciated the prime location of Sonesta Select Pleasant Hill. Thank you for taking the time to share your experience with us. We hope to welcome you back soon for another comfortable stay.

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Thank you for the fantastic rating, Tom!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta Select Pleasant Hill! We can't wait to see you again soon.

8/10 - 좋아요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Place has gone downhill
Our first room had a clogged sink. Hallways smell, I think this place has gone downhill. And now they charge for parking, which is only for small vehicles. Lots of stores, groceries and restaurants nearby though. There is breakfast but it’s extra
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Debbie, thank you for sharing your experience at Sonesta Select Pleasant Hill. We're sorry to hear about the issues you encountered with the sink and the scent in the hallways, and we'll certainly address your feedback with our team for continuous improvement. In terms of parking and breakfast fees, they are instituted to maintain the quality services we offer our guests. Nonetheless, we're glad you appreciated our prime location near shops and restaurants. Your feedback is invaluable to us, and we hope to deliver a smoother stay in the future.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Gary, thank you for rating Sonesta Select Pleasant Hill highly. We're thrilled to know you had a satisfying stay. Our team members are looking forward to your future visits.

10/10 - 훌륭해요

Marcela A

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Marcela, we are delighted to know that your stay at Sonesta Select Pleasant Hill met your expectations. A rating like yours motivates us to continue fostering a welcoming environment and a top-notch experience. Thank you for choosing us and we're looking forward to welcoming you back in the future.

6/10 - 괜찮아요

Mine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great location :) staff was amazing however, we did have housekeeping knocking on our door hours before check out even though there was a do not disturb sign on our door and again 15 mins before check out even though the sign was still up.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Mine, it's good to know you enjoyed the convenient location of Sonesta Select Pleasant Hill and found our team members to be amazing. We regret any misunderstandings regarding the 'do not disturb' sign and the premature visit from housekeeping. Your feedback is valuable for us to ensure better service for future guests. We hope to have another opportunity to welcome you back for a more seamless stay.

10/10 - 훌륭해요

Jordan

답변 제공: Customer Service 님, 2024년 1월 16일
Jordan, it's great to know you found your stay at Sonesta Select Pleasant Hill to be top-notch. We're delighted with your maximum rating and look forward to hosting you again on your next trip for another wonderful stay. Safe travels!

10/10 - 훌륭해요

Erin

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for the wonderful rating, Erin!It's fantastic you enjoyed your time at Sonesta Select Pleasant Hill so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thanks for the outstanding rating, Stephen!We're delighted your time at Sonesta Select Pleasant Hill was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Gerald, thank you for your five-star rating of Sonesta Select Pleasant Hill! Our team is grateful for your support and we're thrilled to see that you enjoyed your stay. We'd be delighted to welcome you back anytime in the future. Thank you once again.

8/10 - 좋아요

Theodore

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A good value for a hotel stay. Easily measures up to be a better 3-star hotel. Pricing was competitive when utilizing a booking website. The main exceptions to its being superior in most categories were the low water pressure in the shower, the absence of a bathtub, and one of the two elevators being out of service. Entire hotel staff were friendly and professional, however.
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Theodore, it's great to hear that you recognized the competitive value of your stay at Sonesta Select Pleasant Hill. It's rewarding to know our team's professionalism and friendliness resonated with you. On the other hand, we acknowledge your points concerning shower pressure, the absence of bathtubs, and lift maintenance. Rest assured, these concerns have been relayed to our operations team. We sincerely appreciate your review and are looking forward to providing you an even more enhanced stay next time.

10/10 - 훌륭해요

Iva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful, parking is up close and convenient and the grounds and room was very clean.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Iva, thank you for your wonderful remarks about the Sonesta Select Pleasant Hill. We're thrilled to hear you found our team members friendly and supportive and enjoyed the accessibility of our parking and the cleanliness of our grounds and rooms. Your positive feedback is greatly appreciated. We're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Met our needs/wants very well.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Stephen, we're thrilled to hear that Sonesta Select Pleasant Hill met your requirements perfectly. We always aim to create a satisfying experience for our guests. Looking forward to welcoming you back in the future!