룸, 킹사이즈침대 1개, 금연 | 다리미/다리미판, 무료 WiFi, 침대 시트

아메리카스 베스트 밸류 인 오스틴 유니버시티 여행 후기

2 out of 5

이용 후기

5.6
평점 10 - 훌륭해요. 1000개 이용 후기 중 199개" "
평점 8 - 좋아요. 1000개 이용 후기 중 159개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 144개" "
평점 4 - 별로예요. 1000개 이용 후기 중 143개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 355개" "

5.8/10

청결 상태

5.6/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

6/10 - 괜찮아요

Rissa

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
It’s ok
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Hi Rissa,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Aliya

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The AC was making quite a lot of noise because of which I was not able to sleep.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Dear Guest,Thank you for choosing us for your recent stay. We regret the inconvenience faced by you. Rest assured, we have forwarded your feedback to our team for improvements. We hope to serve you better next time.

6/10 - 괜찮아요

Daniel

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
For being on a budget, this place was honestly not bad. I stayed here for about 4 nights. From check-in to housekeeping, the staff here are superb. Grab’n’go breakfast is available, but I opted for the IHOP conveniently next door, and was able to take leftovers to my room, where i stored them in the mini fridge and heated in the microwave. The room was ok. The bathroom left a lot to be desired. I wore sandals in the shower. The bed was comfortable, but the duvet had burn holes in it. Quite odd. Had I not checked in at 4am, I would have switched rooms. But it was fine. I did, however, spot two cockroaches… one of which was climbing the headboard of the bed. Luckily, this was seen on the day I was leaving, so whatever- but dang, this place could use some improvements. However, if you’re on a budget like me, it’s fine. It’s surrounded by highways in a not-so-great area, so noise was an issue. Would stay again if there were no better options
2024년 4월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 - 괜찮아요

Aubrey

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 20일
Hi Aubrey,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 - 훌륭해요

HOPE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay comfortable bed
2024년 3월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 30일
Dear Guest,We can't thank you enough for rating our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 - 너무 별로예요

Gerzain 님, Austin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty sheets, dirty shower, not enough parking spaces, only one staff member
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 19일
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

2/10 - 너무 별로예요

Gilberto

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super dirty and unsafe.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 4일
Dear Guest,Providing the highest level of hospitality is our number one priority. It is disheartening to read your opinion about our staff. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Carl 님, Huffman

별로예요: 청결 상태, 숙박 시설 상태 및 시설
It smelled like smoke, it didn't feel clean, only parking near my room was handicapped
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 2일
Hi Carl,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. Our housekeeping team will use your feedback to address your concerns for improvements. We hope to serve you in the future.

10/10 - 훌륭해요

Stephanie

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

David

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi David,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Leonard 님, Lexington

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Pack and go breakfast and you need to show a ticket Nothing like the picture posted. It’s a renovated motel
2024년 2월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 20일
Dear Guest,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 - 좋아요

Yendie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was kinda clean and bed were comfy. . Wasn't ohh wow but was ok .
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 20일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Kenzie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 1일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Yeyser

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

mickael

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
En global sa aller mais asser bruyant pas de chaise dans la chambre et petite déjeuner dans un sac a emporter et manger dans la chambre pas d'accès a la salle prévu a cette effet
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 2일
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 - 괜찮아요

Daniel

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice enough rooms, staff were friendly enough, no chairs, breakfast was a bag lunch which is ok. Good for the price, quick drive to access other stuff, but not much around.
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 29일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Justin 님, Pointblank

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Drugies everywhere Run down place with broken stuff and want $100 Deposit
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 29일
Dear Guest,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 - 괜찮아요

Melissa

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Overall, we had a clean room and the room served the purpose for a comfortable stay. The paper-thin walls made it difficult to sleep in peace. Biggest gripe about this place is the “continental breakfast.” We walked in to grab a bite to eat before hitting the road, and the front desk guy pulled two paper brown lunch bags from a black crate and plopped them down on the counter. We had to provide two tickets we received at our check-in in order to receive the bag. Contents included a sunny delight juice bottle, package of mini muffins, and a granola bar. Nice stay but I wouldn’t not return again.
답변 제공: Sophia CSR 님, 2024년 1월 28일
Hi Melissa,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding the cleanliness of our rooms and your acknowledgment that the room served its purpose for a comfortable stay. I would like to assure you that we take guest feedback seriously, and your concerns will be shared with our team to implement changes that will contribute to a more enjoyable stay for future guests.

10/10 - 훌륭해요

Barbie

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi Barbie,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is a train wreck
The worst hotel I have ever been to in my entire life, quite literally. The hotel is the "epitome" of a roach motel with actual roaches in the room. The hot water didn't work on arrival. The front door was damaged. The owner was yelling at multiple guests. This place is a train wreck. It is unsafe and unsanitary and should be condemned.
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 24일
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Peter M

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 22일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 14일
Dear Guest,We are delighted to hear that you found our establishment to be very clean during your recent visit. Providing a serene and pristine environment for our guests is one of our top priorities, and we are thrilled that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional experiences to all our guests. We truly appreciate your patronage and hope to welcome you back soon.

2/10 - 너무 별로예요

Mumtaz

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its America's worst place to live. It is more labor camp. What ever shown in pics are not operational..breakfast is in brown bag. U cant sit in the lobby.. Its nightmare
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 12일
Hi Mumtaz,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Andre

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfied Customer
The place works perfectly for my needs.
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 12일
Dear Guest,We can't thank you enough for rating our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was very dirty and smelled really bad. Flyes in the bathroom and the tub was so dirty that our children did not want to shower. Do not recommend this hotel
2024년 1월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

2/10 - 너무 별로예요

Susano

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Roaches were everywhere. Cleaning wasn’t great either.
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 - 괜찮아요

arun

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Acceptable stay
Was an acceptable overnight stay. The staff was helpful, professional and courteous.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 6일
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

2/10 - 너무 별로예요

Eve

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sketchy and black mold in the shower. Took one step into the room and decided to go somewhere else even though there were no refunds.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 6일
Hi Eve,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 - 별로예요

Shannon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 6일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Gerson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanest hotel I’ve stayed at, not to mention the gentleman at the front desk who was courteous and attentive. I don’t usually do reviews but I felt they went above and beyond.
2023년 12월에 9박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 28일
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 - 훌륭해요

Victor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 26일
Dear Guest,We are incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 26일
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

4/10 - 별로예요

Jeannot

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 14일
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 - 훌륭해요

Gerthy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 24일
Dear Guest,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 - 훌륭해요

Gerthy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Austin Stay
Friendly staff. This trip was booked for a family traveling for work. His second week in Austin. He mentioned that checking in was like the show "Cheers "; the front desk representative recognized him and welcomed him back, and was very helpful. Clean, quiet and comfortable.
2023년 12월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 16일
Dear Guest,Thanks a million for posting such a fascinating note about our facilities and services. We are so inspired to see your great review post your stay. We promise to remain committed to our hard work to provide every guest with marvelous accommodations.

6/10 - 괜찮아요

Haianny

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 16일
Dear Guest,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

8/10 - 좋아요

Jose

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 2일
Dear Guest,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

10/10 - 훌륭해요

Gerthy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Austin Stay
Booked this for a family working out town. He explained that the stay was comfortable, the staff was very friendly. The hotel was conveniently close to medical center area.
2023년 12월에 5박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 11일
Dear Guest,It's wonderful to hear that your family member found the stay comfortable and appreciated the friendly staff! Being conveniently close to the medical center area likely made things easier during their time in town. If there's anything else we can do to enhance their experience or accommodate future stays, please let us know. We're here to ensure a pleasant and convenient stay for all our guests.

2/10 - 너무 별로예요

Thorton

출장 여행
별로예요: 직원 및 서비스
Ripped off
I went to location to check it out prior to booking due to it saying not refundable and specifically told the clerk that. After showing the room we went back to office and began to process the booking at no point until after my money was paid did this clerk mention anything about them asking or wanting a 100.00 deposit. Shady business practices since it was only for one night and I made clear I didn’t want any issues since it was non refundable. That desperate for money. Never again!
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 10일
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

4/10 - 별로예요

leroy

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 9일
Dear Guest,Appreciate you for choosing us for your recent stay. Since you rated us 5, we would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions and hope to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Gregory

Great place to stay
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.

6/10 - 괜찮아요

Desroy Anthony

좋아요: 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Dear Guest,Thank you so much for giving us the privilege to host your stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Noah

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible stay
Dirty underwear left in room and the room smelled like feet
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

4/10 - 별로예요

Isabel

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Dear Guest,Appreciate you for choosing us for your recent stay. Since you have rated us below 5, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not in your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

6/10 - 괜찮아요

Jalin

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
wouldnt stay too long
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Luz

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 1일
Dear Guest,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

4/10 - 별로예요

Manuel

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
👎
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

2/10 - 너무 별로예요

Sebastian

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Dear Guest,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.