Thank you for taking the time to share your experience. I am pleased to see you valued our convenient location to downtown. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Dear Lakisha, We sincerely apologize for the inconvenience and frustration you experienced with us. This is not reflective of our usual standard of service, and we're sorry for any difficulties with your payment and the impact on your plans. We take your feedback seriously and will address this with our team to prevent similar incidents in the future. Thank you for your patience and understanding, and we hope you consider this an isolated instance and allow us a future opportunity to regain your trust.Sincerely,Hotel Management

Dear Rachael, We're sorry to hear about your experience, and we understand the importance of providing a comfortable and pleasant stay. Please accept our apologies for any inconvenience caused by the smell and any disturbance from neighboring guests. Your feedback is valuable, and we'll use it to address the issues you mentioned. If there's anything specific you would like to share, or if there's a way we can make it right for you, please feel free to provide more details. We appreciate your input and hope to have the opportunity to improve your next stay.Sincerely,Hotel Management

Dear Dorothy, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the same and ensure this does not happen again. Our front desk team works 24 x 7 to help our guests and will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return; we will provide you with a beautiful experience.Sincerely,Hotel Management

Dear Keval, Thank you for staying with us and sharing your experience with fellow travelers. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

Dear Daniel, Thank you for being a valued guest and posting your comments. We are glad your overall experience was great, except for the noise of the fan in your room. Honest reviews such as yours help us continuously focus on improving our services for our guests. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve.Sincerely,Hotel Management

Dear Thank you for choosing our hotel on your recent visit to the area. Although we did not know the issues, we were disappointed to read that we did not meet your expectations. We value every guest and want them to have the best experience. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear bruce, Thank you for sharing your experience with us. We are sorry that the disturbance during your recent stay impacted your sleep and productivity the following day. Although we cannot control external factors, we empathize with the inconvenience caused. We strive to provide a peaceful and comfortable environment for all our guests, and we apologize for any disruption during your stay. Our team is dedicated to addressing any issues promptly, ensuring that all guests have a restful experience. Your feedback is valuable to us, and we look forward to welcoming you back for a more peaceful and productive stay in the future.Sincerely, Hotel Management

Dear Joseph, We are grateful for having you as our guest. We apologize for not meeting your expectations with our grab-and-go breakfast options. Your feedback will be shared with our Brand leaders to consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management

Dear Guoxiang, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing. Sincerely,Hotel Management

Dear Jessica, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon.Sincerely,Hotel Management

Dear Richard, Thank you for choosing Extended Stay America! Providing a homelike stay with outstanding service and accommodations is our top priority. Therefore, we are delighted you enjoyed your time with us. It was a pleasure to read you had a seamless check-in experience. We will certainly share your comments with our entire team to recognize them for a job well done. We hope you will revisit us whenever your travel brings you back our way.Sincerely,Hotel Management

Dear Sharmella, We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We especially appreciate your generous compliments. We enjoyed having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management

Dear Quameshia, Thank you for choosing us and sharing your evaluation. We always intend to satisfy our guests and consistently strive to deliver exceptional service. Therefore we are sorry to know your stay was impacted by noise disturbance. We wish this had been addressed with the front desk staff so we could have prevented this issue while you were here. We hope you will give us another chance to make it up to you on a future visit. Sincerely,Hotel Management

Dear Steven, We appreciate you choosing us for your time in Detroit. We are so happy you thoroughly enjoyed your stay. Thank you for highlighting our seamless customer service and clean accommodations. We will share your comments with our team to recognize them for a job well done. We hope you will revisit Extended Stay America whenever you return to our area.Sincerely,Hotel Management

Dear David, Thank you for evaluating your visit to our hotel. Our main objective is to exceed our guest's expectations with every aspect of our hotel. Therefore, we are genuinely sorry for failing you, and we appreciate you informing us of this incident so we can address this appropriately. Please know that we will review your feedback with our team to ensure we are more diligent in serving our guests moving forward. We hope you will consider revisiting us when you return to the area so we can extend the impeccable experience you deserve.Sincerely,Hotel Management

Dear Tara, Thank you for sharing your excellent feedback with us. Our goal is to provide each guest with seamless service and exceptional accommodation. Therefore, we are delighted to know our hotel exceeded your expectations. We genuinely appreciate you highlighting the areas you enjoyed and how we can improve. Please know that we will continue working hard to deliver the perfect experience our guests should always expect from us. We hope you will revisit Extended Stay America whenever your travels bring you our way.Sincerely,Hotel Management

Dear Anthony, We are sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

Dear Franciso, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management

Dear Richard, Thank you for reviewing your recent stay at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Our staff will be delighted to hear that their efforts are appreciated. Thank you again for your kind review. We hope to host you again in the future.Sincerely,Hotel Management