On July 30, I booked a room to stay on Aug 22 to 24. This is a unrefundable booking and I have paid in full. When we arrived at 7pm, they said my booking has been canceled and refunded to me because there are someone checked in early than me and they have only one left for the time solt. We have to book another room that about 12 miles away.
The front desk is very "PROFESSIONAL" girl with all lies. When I asked to check in, she cannot find my booking in they system. After shown receipt to her, she found it and said it has been canceled. Then we asked who canceled it without notify us because we did not asked to cancel, she called to her manager and told us they did. Obviously, she did not know the details. The she told a story that there is another one checked early than us and they have a very fair rule "First arrival first service", so they canceled my booking and refunded to us. When us asked her how to resolve the issue, she said there is nothing she can do, but she tried to sell two single bed rooms to us.
On Aug 25, the refund still not coming and I have to contact Expedia to solve this issue.