숙박 시설 정면

그랜드 레지던스 여행 후기

4 out of 5
그랜드 레지던스
No.85/86, Arcot Road, Porur, Chennai, Tamil Nadu

이용 후기

5.8
평점 10 - 훌륭해요. 30개 이용 후기 중 5개" "
평점 8 - 좋아요. 30개 이용 후기 중 4개" "
평점 6 - 괜찮아요. 30개 이용 후기 중 9개" "
평점 4 - 별로예요. 30개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 30개 이용 후기 중 7개" "

6.2/10

청결 상태

6.6/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

Piratheesan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst hotel and customer service I have ever seen. We booked two rooms ,The rooms were dirty, stains on the sheets, toilets not functioning👎👎👎
2023년 6월에 11박 숙박함

6/10 - 괜찮아요

MOHAMED RIFFKY

2023년 5월에 2박 숙박함

4/10 - 별로예요

Rajadurai

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Nicolas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a horrible experience at this property. Arrived very late in the evening straight from the airport. Checked in, showered (the towels were very run down and the toilet leaked upon flushing) and found bugs in the bed and on the wall. Called the front desk to ask for a new room, were told that the hotel was sold out, and that house keeping was on its way. After waiting and waiting for house keeping, went downstairs and were offered a new room (so, we were previously lied to). That room also had bugs in the bed. We had no choice but to leave the hotel and search for new accommodations at 1.30 am. Of course, since we had to pay a walk in rate at the new hotel, the cost to us was significantly higher, but worth not sleeping in a bug-invested bed. Very disappointed as we had stayed at this hotel previously pre-COVID and had a positive experience. We asked for a refund and were denied. AVOID AT ALL COSTS.

2/10 - 너무 별로예요

ABHISHEK

2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Nanthakumar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy with trip.
Hotel was vey nice areas little bit dusty because of rural road work Good service. I recommend, and price slightly up
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Nanthakumar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was amazing
2022년 8월에 1박 숙박함

4/10 - 별로예요

bharath

2022년 7월에 4박 숙박함

2/10 - 너무 별로예요

Chandralingam

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
hotels.com misguided a 2 star hotel to 4 star
I dont know how its a 4 star hotel. we wrongly guided by hotels.com and robbed the money. No room wifi, electricity cut off at least 10 times a day, no hot water, dirty bathroom, no pleasant staffs, specially there is a elderly person incharge in the morning breakfast and his look is asking why afre you coming to eat. no smile at all,
2022년 5월에 6박 숙박함

10/10 - 훌륭해요

Rukshan

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: Pandi 님, 2022년 3월 22일
Dear Rukshan, Thank you so much for your kind words we really appreciate you taking the time out to share your experience with us, the entire team thanks you for staying with us and we look forward to welcoming you back.

6/10 - 괜찮아요

RajkumarThiru 님, Colombo

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bathroom unclean, lobby unclean, tight room size, WIFI was not stable. Overall the hotel is in poor condition, with minimal maintenance and overpriced rooms.
2019년 12월에 2박 숙박함

10/10 - 훌륭해요

Prakash

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice staff,very good cleanliness ,centre of all amenities, one of the best rated.
2019년 6월에 2박 숙박함
답변 제공: M S Sridhar 님, 2019년 7월 14일
Dear Madam, With wishes from Grand Residence Chennai! At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. It is our objective to provide detailed attention to our guest requirements and allow them to have a stay par excellence. We are happy to learn that you were satisfied with our staff service, Cleanliness & amenities, and had an enriching stay experience. Reviews such as yours encourage us to up the level of our service. We thank you again for staying with us and sparing your time to share your valuable review. We look to serve you again when your next visit to city.

4/10 - 별로예요

DJ

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
the dude at the front desk was a dick. there was no ac. there was no hot water
2019년 1월에 1박 숙박함
답변 제공: sridhar 님, 2019년 2월 6일
Dear Guest, Greeting from Grand Residence Chennai, At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear from the guest, sir we requested for your passport & visa for Immigration reason while Check-in & you said that you are not carrying with you and provided us with an electronic copy. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Grand Residence again.

2/10 - 너무 별로예요

ketheswaran

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
bathroom was smelling, room, windows all in bad condition. food is very bad lift is so bad
2019년 1월에 1박 숙박함
답변 제공: Sridhar. M. S 님, 2019년 1월 30일
Dear Sir, Greetings from Grand Residence Chennai! We thank you for your recent stay at "Grand Residence" Chennai and sharing your review on this public forum. It is our objective to provide detailed attention to our guest requirements and allow them to have a stay par excellence. We are keen to learn that your were not satisfied with our service and amenities. Reviews such as yours will help us to upgrade the level of our service. We thank you again for staying with us and sparing your time to share your valuable review. We look to serve you again when your next visit to city. Note: We will take necessary action to check & attend the things you have mentioned & Sir that is the reason on your stay we had changed the room upgrading to Deluxe category without any extra charges. Best Regards, Manager Front Office +91 98840 73811

2/10 - 너무 별로예요

Rajeev 님, Chennai

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No value for money, poor standard, too far from Airport, tariff charged too high - same available for Rs 1800/ on Make my trip and Gobibo, won’t book through Expedia in future, stop mailers or I will block you
2018년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Friendly staff but room subpar
Grand Residence should only be a 2 star hotel. I must say the customer service was good and the food at the restaurant was fantastic. On the other hand, the room was very basic and wasn’t the cleanest. The shower was lukewarm at best. Also there is really nothing for a tourist to do in this area.
답변 제공: Sridhar 님, 2018년 3월 18일
Dear Guest, At the onset, let me thank you for having stayed at Grand Residence Chennai, It was indeed a pleasure having you as our guest, as you have shared your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear from our guest, that the hotel staff failed to deliver best service. Please accept my apologies for your unpleasant experience. It is our constant endeavour to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Management & Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again.

10/10 - 훌륭해요

Arturo

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
buen costo beneficio, exelente servicio
muy buena por el costo, se esperan por ayudarte en lo que nesecites aun cuando no les corresponde

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Fair for the price
Ok for a quick stay. No hot water but otherwise the room was ok for the price.
답변 제공: Sridhar 님, 2016년 6월 16일
Dear Guest, We thank you for staying at Grand Residence Chennai and sharing your valuable feedback. Our hotel is located in proximity to Chennai Airport that adds to the convenience of travellers. We strive to provide our guests the best of amenities; however, we regret that you our services less than perfect. Your feedback will certainly assist us in further enhancing our level of service to offer our guests a true Grand Residence experience. We will look forward to welcoming you back with renewed services in the near future. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

6/10 - 괜찮아요

Perry 님, Wisconsin

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hotel Staff Very Friendly, They even opened workout room early for me. One of the treadmills was broken. Good Business Class room. Nice up stairs restaurant. everything seems just kind of dark. being dark leaves me with the impression things are dingy. breakfast was ok, they made omlets to order
답변 제공: Sridhar 님, 2016년 2월 11일
Dear Sir, Greeting of the day., Thank you for taking your valuable time to share your experience with us at Grand Residence Chennai. Located in proximity to the airport, we are one of the sought after business hotels in Chennai. We strive to offer our best services to make the stay of every guest comfortable. Our associates go an extra mile to extend a memorable stay, we thank you for your acknowledgement regarding our overall services & the same has been duly conveyed to the entire team. The team at Grand Residence Chennai looks forward to making your next stay even more comfortable. We await your next visit soon. Regards, Sridhar .M .S Manager Front Office

2/10 - 너무 별로예요

Trine Angeline 님, kolding

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is under construction
Not a nice hotel - under construction.
답변 제공: Sridhar 님, 2016년 4월 16일
Dear Guest, We thank you for staying at Grand Residence Chennai and sharing your valuable feedback. Our hotel is located in proximity to Chennai Airport that adds to the convenience of travelers. We strive to provide our guests the best of amenities; however, we regret that you our services less than perfect. Your feedback will certainly assist us in further enhancing our level of service to offer our guests a true Grand Residence experience. We will look forward to welcoming you back with renewed services in the near future. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

8/10 - 좋아요

syed 님, bangalore

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
good
it was just transits for a night
답변 제공: Sridhar 님, 2016년 1월 9일
Thank you for your patronage and sharing your personal experience about our hotel on Expedia.com. It’s an absolute pleasure to receive your kind words of appreciation about our service offerings. The entire team is inspired to continue to strive for excellence and offer the best experience to the guests. Thank you for your custom and do hope that you will continue to provide us with more opportunities to be of service. Best Regards, Sridhar.M.S +91 98840 73811 Manager Front Office

2/10 - 너무 별로예요

Avni 님, Atanta, GA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grand Residence stay
this was the worst stay of my life. 1st time disappointed with Hotels.com recommendation. This hotels should have been rates 2 star not 4 star.
답변 제공: Sridhar 님, 2016년 1월 9일
Dear Guest, Greeting from Grand Residence Chennai., At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice hotel.
The overall experience was good. The restaurant was nice.
답변 제공: sri 님, 2015년 11월 10일
Thank you for your patronage and sharing your personal experience about our hotel on Expedia.com. It’s an absolute pleasure to receive your kind words of appreciation about our service offerings. The entire team is inspired to continue to strive for excellence and offer the best experience to the guests. Thank you for your custom and do hope that you will continue to provide us with more opportunities to be of service. Best Regards, Sridhar.M.S +91 98840 73811 Manager Front Office

4/10 - 별로예요

bear 님, Sydney , Australia

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
close to what i had to do in India, thats it.
Very disapointed, The gym which looked great in photo's was not operating at all, construction work being carried out at all hours and the sound of hammer drills echoed through the whole hotel. The windows are paper thin and the street noise was very loud and kept me up every night. Front desk staff profiting of me when i needed an taxi telling me the fare was a certain amount and then paying the drive less. would i stay there again NO, would i recommend to anyone NO.
답변 제공: sridhar 님, 2015년 11월 10일
Dear Guest, Greeting from Grand Residence Chennai., At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
답변 제공: Sridhar 님, 2016년 1월 9일
Dear Guest, Greeting from Grand Residence Chennai., At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

6/10 - 괜찮아요

실제 이용하신 고객

답변 제공: Sridhar 님, 2016년 1월 9일
Dear Guest, Greeting from Grand Residence Chennai., At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

6/10 - 괜찮아요

Amit 님, Mumbai

좋아요: 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Average!!
It was ok, but would not prefer it if have an alternative.
답변 제공: Sridhar 님, 2016년 1월 9일
Dear Guest, Greeting from Grand Residence Chennai., At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

6/10 - 괜찮아요

Vishav 님, New Delhi

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not up to the mark
the hotel rooms are old fashioned and average. there are better options in this price range
답변 제공: Sridhar 님, 2016년 1월 9일
Dear Guest, Greeting from Grand Residence Chennai., At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

8/10 - 좋아요

R S 님, Chicago

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
One of the few hotels I've stayed at in India to have a staffed exercise room, and a very nice pool. Excellent breakfast.
답변 제공: Sridhar 님, 2016년 1월 7일
Dear Sir, Greeting of the day., Thank you for taking your valuable time to share your experience with us at Grand Residence Chennai, located in proximity to the airport, we are one of the sought after business hotels in Chennai. We strive to offer our best services to make the stay of every guest comfortable. Our associates go an extra mile to extend a memorable stay,we thank you for your acknowledgement regarding our overall services & the same has been duly conveyed to the entire team. The team at Grand Residence Chennai looks forward to making your next stay even more comfortable. We await your next visit soon. Regards, Sridhar .M .S Manager Front Office

4/10 - 별로예요

Lolly 님, Amsterdam

별로예요: 직원 및 서비스
Clean rooms, surly staff
The room was clean but without windows and dark. Desk staff (particularly one person) was unhelpful and rude. I wouldn't stay here again.
답변 제공: Sridhar 님, 2016년 1월 6일
Dear Guest, We thank you for staying at Grand Residence Chennai and sharing your valuable feedback. Our hotel is located in proximity to Chennai Airport that adds to the convenience of travellers. We always endeavour to offer the best services and facilities to our esteemed guests. however, we regret that you had mentioned regarding rude behaviour of a staff, Your feedback has been taken to the management for immediate action & this will certainly assist us in further enhancing our level of service to offer our guests a true Grand Residence. We will look forward to welcoming you back with renewed services in the near future. Regards, M.S.Sridhar Frontoffice Manage