실내 수영장

코트야드 칼라마주 포티지 여행 후기

3 out of 5
코트야드 칼라마주 포티지
400 Trade Centre Way, Portage, MI

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 569개 이용 후기 중 327개" "
평점 8 - 좋아요. 569개 이용 후기 중 152개" "
평점 6 - 괜찮아요. 569개 이용 후기 중 54개" "
평점 4 - 별로예요. 569개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 569개 이용 후기 중 19개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Plenty of room to visit with family.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Tanya, it's delightful to hear that the Courtyard Kalamazoo Portage provided ample space for your family gathering. We appreciate your kind words and hope to welcome you back in the future.

10/10 - 훌륭해요

Shaun D.

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was outstanding, happy to accommodate any requests from pool towels to TV repair.. friendly conversation and excellent breakfast. Thanks for a great spring break.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Shaun D., it brings us joy to hear about your fantastic stay at Courtyard Kalamazoo Portage. It's wonderful to know our dedicated team members were readily available to assist with your needs such as pool towels and TV maintenance. We're also glad you enjoyed our breakfast offer. Appreciating your kind words, we hope to be your first choice again when you're in town for your next spring break. Thank you for your positive feedback.

10/10 - 훌륭해요

Nichole 님, falls church

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was absolutely lovely and clean. And I was there to perform a very quick turnaround of 24 hours to pick up a service dog. Fact that this hotel has specific room set aside their pet friendly without disturbing other visitors is fantastic. Even though I was in a pet friendly room the actual room itself was wonderful with all the creature comforts intact.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Nichole, it's wonderful to hear you found your room at Courtyard Kalamazoo Portage to be enchanting and immaculate. We're glad our dedicated pet-friendly rooms made your service dog's pick-up process smoother and that these accommodations were still filled with all the comfortable amenities. We hope to have the pleasure of welcoming you back in the future!

8/10 - 좋아요

Kari

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff were friendly and helpful, and my room was clean. I was disappointed in the hot tub/pool, it looked dark and dirty, so we dod not use them.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Kari, we're thrilled you found our colleagues at the Courtyard Kalamazoo Portage to be friendly and helpful, and that your room was to your satisfaction. As for the pool area, we'll certainly take your feedback into consideration as we continually strive to improve our guest experience. We look forward to welcoming you back soon for an even better stay.

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Sharon, thank you for choosing Courtyard Kalamazoo Portage and for taking the time to leave a rating. Should you have any feedback or suggestions that you'd like to provide, we would be more than happy to hear them. It’s through insights like yours that we can continue to refine our hospitality. We look forward to serving you again in the future.

8/10 - 좋아요

Jian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kind and attentive staffs.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Jian, it's great to hear about your positive experience with our team members at Courtyard Kalamazoo Portage. We strive to provide a kind and attentive service, and it's gratifying to know we hit the mark with you. We hope to see you again soon.

4/10 - 별로예요

Misty

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Misty, we're sorry to see the low rating. We always aim to provide a positive experience and evidently have missed the mark this time. We would really appreciate the opportunity to understand any specific issues during your stay. Please consider giving us direct feedback so we can improve our services. Thank you.

10/10 - 훌륭해요

Perla

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location, close to freeway, stores and restaurants, not hard to find. Has a pool and hot tub kids enjoyed it.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Perla, it's heartwarming to know that you relished our hotel's strategic positioning and recreational amenities including the pool and hot tub. We're delighted that the Courtyard Kalamazoo Portage perfectly catered to your needs. Thank you for your kind words and we hope to see you return in the future.

10/10 - 훌륭해요

Brian

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would stay again
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Thanks for the perfect rating, Brian!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Kalamazoo Portage.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Thank you for the 5/5 rating, Sarah!It's excellent you enjoyed your time at Courtyard Kalamazoo Portage so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 - 괜찮아요

Daniel

좋아요: 청결 상태, 직원 및 서비스
My stay was ok i guess. When i got to my room the TV didn't work, star deducted. The front desk lady was helpful and switched us rooms, star back. Then the next day 2 times our cards stopped working, both of them! Minus 2 stars. Why i ended up with 3 stars. Staff was great tho
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Daniel, it's good to hear that our team members were able to assist and made a positive impact on your stay. We regret the inconveniences you experienced with the functionality of the room amenities and door keys. Rest assured, we value your comments and are constantly looking to improve. Thank you, and we hope to give you a seamless experience on your next visit.

6/10 - 괜찮아요

Jesse

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
While the immediate surroundings were greatly inviting looking clean and gathered I do have to say my stay was a little troublesome. The room was clean and neat. The issue was the bathroom(unsafe). For starters the heavy shower glass door was loose from the hinge barely hanging on, one wrong pull of the door and a great risk of bodily harm as it will shattter. The toilet base was completely cracked through and it seemed like someone just silicone glued the piece back together. That was a nightmare to even think about. Last was the rust surrounding the bottom of the bathroom entry door frame. Extremely dissapointing. The staff attempted to make things right but ultimately told me to contact Expedia as they were the ones I booked the room through. It shouldn't matter who I booked the room through, I'm physically in the hotel building, the staff should correct any issues right there and then, it is their property.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Jesse, thank you for sharing your experience. We're glad you found our surroundings pleasant, however, we're truly sorry for the discomfort you experienced with certain aspects of your room. We prioritize guest safety above all and apologize for the inconveniences encountered during your stay. It's unfortunate that our team members' attempts didn't fully meet your expectations. Please rest assured, we will strive to make direct improvements based on your feedback to ensure a more seamless communication process in the future.

10/10 - 훌륭해요

Ronald

연인과의 여행, 출장 여행
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 23일
Ronald, thank you for your stellar rating of Courtyard Kalamazoo Portage. We are thrilled that your experience left such a positive impression, and we hope to welcome you back for another exceptional stay in the future.

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very low lighting in room
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Chris, thank you for choosing Courtyard Kalamazoo Portage and for sharing your experience. We appreciate you pointing out the room lighting and your feedback will certainly inform our future improvements as we aim to ensure our guests' comfort. We hope to serve you again in the future for a brighter experience.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Pool an hot tub is closed, rate is still the same.
Pool and hot tub is closed. There was no notice until your checked in. Mattress was not comfortable.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
We regret to hear that certain aspects of your stay did not meet your expectations. Understandably, it can be frustrating when amenities such as the pool and hot tub are unavailable, and we apologize for any lack of prior communication regarding this. Furthermore, knowing that you found the mattress unsatisfactory is important feedback, which we certainly value. Your comfort is our priority and we always strive towards improving. We hope we have the opportunity to offer you a better stay in the future.

4/10 - 별로예요

Benjamin 님, Aurora

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Our room was flooded from the room next to us while we were getting ready for a funeral. The water was turned off and we had to vacate. They did comp the room though.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Benjamin, we understand that this stay was less than ideal, especially during such a serious occasion. We're glad to hear that our team offered a solution, but we regret any inconvenience caused by the water issue. Our aim is always to make stays seamless and comfortable, and we’re sorry this wasn’t the case for you. We'll strive to prevent such situations in the future.

4/10 - 별로예요

Travis

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
I didn't have hot water. The bathtub would not drain and the 3rd floor hallway was freezing cold.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 2일
Travis, we genuinely regret to hear about the concerns you experienced during your stay. Please accept our apologies for the difficulties related to the water temperature and drainage issues. We also take note of your experience with the temperature on the third floor. Rest assured all these matters will be duly looked into for swift rectification. Our goal is always to provide a comfortable experience for all our guests, and we hope we have another opportunity to serve you better in the future.

10/10 - 훌륭해요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 3일
Thank you for this excellent rating, Janice!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Courtyard Kalamazoo Portage! We'd love to host you again someday for yet another unforgettable visit.

2/10 - 너무 별로예요

Perla

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pool and hot tub are closed
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Perla, we regret to note your dissatisfaction due to the unavailability of our pool and hot tub facilities. We understand the element of relaxation and fun these amenities can contribute to a stay. Please rest assured that these facilities are often closed for cleaning or maintenance to ensure our guests' safety. We hope you'll reconsider and provide us with the opportunity to offer a more fulfilling experience in the future.

8/10 - 좋아요

Sarah

좋아요: 숙박 시설 상태 및 시설
Very hospitable staff
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Sarah, thank you for choosing Courtyard Kalamazoo Portage. We're delighted that you found our team members to be welcoming. Your feedback validates our efforts to provide valued guests like you with top-notch service. We hope to see you again soon!

6/10 - 괜찮아요

Kayte

별로예요: 숙박 시설 상태 및 시설
I liked the location being right off the highway made it easy to go to different locations nearby. Back stone restaurant across from the is a great. The pool didn’t look very clean and the hot tub was out. I was disappointed since I did hope to sit in the hot tub for my weekend away. Overall hotel was fine and good place to stay for a quick weekend away.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
Kayte, it's evident that the hotel's strategic location worked well for you, making your travels more seamless. You also found the Back Stone restaurant a delightful choice in the area. However, we regret any inconvenience caused on the aspect of the pool and hot tub. We strive to ensure every amenity at our property is well-maintained and fully functional. Your feedback helps us realize areas where we can redouble our efforts. We hope your overall stay was satisfactory and are glad to hear that the facility served as a suitable stop for your weekend getaway.

8/10 - 좋아요

Kyle

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 24일
Kyle, thank you for your stay at Courtyard Kalamazoo Portage and taking the time to leave us a rating. It indicates that you've had a satisfactory experience with us. Your feedback helps us provide a better experience for all our guest and we're looking forward to welcoming you back soon.

10/10 - 훌륭해요

Richard 님, McDonald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Thanks for the perfect rating, Richard!We're pleased to hear that you have fully enjoyed your stay at Courtyard Kalamazoo Portage, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 - 좋아요

Michael

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 3일
Michael, it's uplifting to know you had a pleasurable experience at Courtyard Kalamazoo Portage. We are committed to serving our guests with exceptional service and trust that your next visits will be as gratifying, if not more. Thank you for choosing our hotel.

6/10 - 괜찮아요

Hanif

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 11일
Thank you for sharing your feedback, Hanif!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Scott

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 10일
Thank you for sharing your perfect rating with us, Scott!It's wonderful to see how much you appreciated your time at Courtyard Kalamazoo Portage! We want everyone to feel right at home at Courtyard Kalamazoo Portage. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. The only thing I did not like was the 3 Dollars I had to pay for parking. I would stay here again.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 23일
Alexandra, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Courtyard Kalamazoo Portage!

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All around nice hotel 👍but no breakfast buffet 😕
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 22일
Terry, it's great to hear you found Courtyard Kalamazoo Portage appealing. We appreciate your feedback regarding the absence of a breakfast buffet and hope it didn't considerably impact your stay. Our team members are always exploring various ways to improve our service, and your feedback plays a crucial role in this. Thank you and we hope to serve you again in the future.

8/10 - 좋아요

Dawna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Okay, but not entirely worth the price
The hotel overall wasn’t bad. You can just tell that the hotel hasn’t been entirely well maintained. Overall my stay was okay, but I would say not worth the price point. The cleaning service during my entire stay never came to tidy up my room and the breakfast was way overpriced. Not worth the additional amount of money. You can find more affordable food options nearby.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 20일
Dawna, we appreciate you taking the time to share your experience. It's unfortunate to hear that certain aspects didn't meet your expectations, particularly in terms of upkeep and value. We acknowledge your concerns regarding room service and breakfast pricing, and will certainly take your feedback into account as we continuously strive to improve guest satisfaction. We endeavor to provide the best possible service and accommodations at competitive prices, so we hope to have a chance to deliver a more enjoyable stay in the future.

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, clean and well appointmented rooms. Friendly staff.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 9일
Patricia, we're thrilled you had a wonderful stay at Courtyard Kalamazoo Portage. We're pleased that you appreciated our well-maintained rooms and encountered warm interactions with our team members. Thank you for sharing your experience and we hope to see you again on your next visit.

6/10 - 괜찮아요

Denise

좋아요: 청결 상태
별로예요: 객실의 편안함
Pool supervision
The bed was horrible It sank in the middle so while sleeping you would sink down in the middle The tv was in a horrible location compared to the bed There was no supervision in the pool area We had to leave the area 3 times because there were kids and adults just screaming so loud that it ran us off
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 3일
Denise, it's regrettable to learn about the concerns you had during your stay, such as the bed comfort and the positioning of the television. Our aim is to provide a serene and enjoyable environment for all guests, so the disturbances you experienced in the pool area are confusing. Measures will be put in place to personally address these issues so they do not occur in the future. We hope you give us another opportunity to serve you better next time.

8/10 - 좋아요

Fernanda

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bien, mejorar limpieza
Es un buen hotel muy nuevo, sin embargo nos quedamos 4 días y no realizaron la limpieza, debería ser diario.
2023년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 8월 24일
Fernanda, gracias por tomarte el tiempo de compartir tus comentarios. Nos alegra saber que considera al Courtyard Kalamazoo Portage como un hotel excelente y moderno. En cuanto al horario del servicio de habitaciones, lamentamos profundamente su insatisfacción al respecto. Gracias nuevamente por su aporte, siempre valoramos las oportunidades para mejorar la experiencia de nuestros huéspedes.

8/10 - 좋아요

Trevor

Friendly staff, clean room, good restaurants nearby. I’d stay here again.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 13일
Trevor, it's delightful to hear that you enjoyed your stay at Courtyard Kalamazoo Portage. It's rewarding to know that our team members, cleanliness standards, and the great local dining added to your satisfaction. We eagerly anticipate your return. Safe travels until then!

8/10 - 좋아요

Diane

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Located near freeway and restaurants.
The noise from the expressway was loud in our room. Request a book facing the back. Seemed like I could hear conversations and a lot of door slamming through the night. The restaurant was just a spot in the lobby. Not a separate area in the building. Limited menu. Maintenance needs to work on the room we stayed in.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 8일
Hello Diane,Thank you for sharing your experience at Courtyard Kalamazoo Portage. We're sorry to hear about the noise disturbances you encountered. Room location preferences is something we always take into account upon booking or check-in to ensure a quieter environment. It's regrettable that your dining experience didn't meet expectations, and we're taking your observations about the room's condition into consideration. We hope your next stay with us yields a more positive experience.Best regards.

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2023년 9월 1일
Thank you for the 5 out of 5 rating, Samuel!We're thrilled to see how much you enjoyed staying at Courtyard Kalamazoo Portage. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The food was great but inconvenient and a bit expensive for travelers. A buffet like other hotels but upscale would have been just fine.
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 10일
Thanks for the review, Paul!We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great trip
Went great
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 4일
Thanks for the fantastic rating!It's outstanding we could exceed your expectations during your stay at Courtyard Kalamazoo Portage. We're all looking forward to your next stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay, would stay again
The people who worked there were really nice and helpful. The pool is small, if you’re looking, the workout room is fine too. The place is clean.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 4일
Thanks for the fantastic review!It's excellent you had such an amazing stay at Courtyard Kalamazoo Portage! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 - 좋아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and the bed was comfortable. The tv was difficult to operate and the couch, while attractive, was very uncomfortable.
2023년 6월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 6월 29일
Thanks for the nice rating, Stephen!We're glad to hear that you enjoyed your stay with us. We're happy that you loved our cleanliness and comfortable beds. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Regarding your concerns with our amenities, we will bring those to the attention of our team as we continue to improve for the future.We'd love to share a more positive experience with you next time.

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access, well kept, great parking. Nice evening snacks. But they did forget to clean my room on the 3rd day as promised.
2023년 6월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 6월 12일
Thank you for the great rating, Christine!We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our prime location, ample parking and amazing amenities, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward.We look forward to sharing an even better experience with you soon!

2/10 - 너무 별로예요

kelly

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff unprofessional when confronted about issues with our stay. Second weekend in a row pool/hot tub down/ not working properly
2023년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 5월 22일
Thank you for sharing your feedback, Kelly.We regret that your experience with us was anything less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future.We hope you'll give us another chance to show you the service we're truly capable of providing.

6/10 - 괜찮아요

shiva

가족 여행
좋아요: 직원 및 서비스
The work out room was inadequate. The only 2 treadmills did not work adequately, many of the dumbbells were missing and it was not as clean as one would expect. Staff were friendly and nice
2023년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 5월 14일
Shiva, thank you for taking the time to provide feedback about your recent experience. It’s great to hear that you found the staff friendly and nice during your stay.Regarding the workout room, we apologize for any inconveniences you encountered due to the condition of the equipment and cleanliness. We understand the importance of maintaining a well-equipped and clean workout facility to meet the fitness needs of our guests. Rest assured, we will address this matter with the maintenance team to ensure that the equipment is functioning properly and any missing dumbbells are replaced.Additionally, we will reinforce the importance of cleanliness in the workout room with our housekeeping staff to ensure that they adhere to our high standards. We appreciate your suggestions, as it helps us understand areas where we can improve.Once again, we apologize for any shortfalls in your stay and hope to have a chance to provide a better experience in the future. Your satisfaction is important to us, and we are committed to continuously improving our services.Thank you for choosing our hotel, and we hope to see you again soon.

10/10 - 훌륭해요

Jennifer 님, Petoskey

2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 3일
Thank you for sharing, Jennifer!At Courtyard Kalamazoo Portage, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 - 좋아요

Brenda

2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 29일
Thank you for the 4-star rating, Brenda!It's great your time at Courtyard Kalamazoo Portage was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 - 괜찮아요

Raymond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very disappointed in the breakfast. Nothing to offer at no cost except for coffee. One piece of toast was $2,65. Not good. Front desk wait staff was very friendly and helpful. Bar was only open until 9:00 pm.
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 9일
Thank you for taking the time to share your feedback, Raymond.While we're glad you enjoyed your time with us, we regret that your experience was anything less than perfect. We hold ourselves to a higher standard so we'll be sure to discuss your concerns with the appropriate members of our team so that we may improve moving forward.We look forward to hosting you again so we can share with you the high caliber experience our guests are accustomed to.

8/10 - 좋아요

Doug

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel
Everything was fine I wish I wasn't on the first floor or that the room wasn't handicapped accessible. I think complementary breakfast should be offered.
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 9일
Thank you for the lovely rating, Doug!We're happy you had a pleasant stay with us. It's unfortunate you had such challenges with our accommodations and amenities. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concerns with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!

10/10 - 훌륭해요

Janie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 8일
Thank you for the amazing rating, Janie!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Courtyard Kalamazoo Portage soon!Thanks again for leaving your feedback!

10/10 - 훌륭해요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel. Very helpful staff. Great stay.
2023년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 5월 2일
Thank you for the outstanding review, Brad!We're delighted your experience at Courtyard Kalamazoo Portage was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Jennifer

2023년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 2일
Thank you for the perfect review, Jennifer! We truly appreciate it and we are thrilled you had a fantastic stay at Courtyard Kalamazoo Portage. We hope to provide you with another flawless stay in the future!

8/10 - 좋아요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff did a great job on every shift. 1st day we had no key cards and we needed to be escorted to our rooms everytime we went out. Staff was always available and never gave us any issues. only issue was some air blower was on during our stay the whole time, day and night and was loud and sounded like a vaccum cleaner running all night.
2023년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 4월 29일
Thank you for the 4/5 review, Carlos!It's excellent you enjoyed your time with us so much! We're delighted you appreciated amazing team. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our soundproofing with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!Have a beautiful day!