Dear Andrew, Thank you for choosing to stay at our hotel. We are delighted you enjoyed your stay at our serene property and found the room pleasant. However, we are sorry to learn that you faced inconvenience due to our staff's lack of responsiveness. Your feedback is highly valuable to us, and we appreciate you bringing this to our attention. Rest assured, we will work on improving our services to ensure that our guests' needs are met promptly and efficiently. We look forward to serving you again and providing you with an even better experience.Sincerely,Hotel Management

Dear Jonathan, Thank you for staying with us and reviewing your experience. We sincerely apologize for any oversights in preparing your room before your arrival, and we deeply regret any inconvenience this may have caused. Please be assured that we take your feedback seriously and have already started addressing these concerns with our housekeeping team to ensure that every guest's room is impeccably prepared. Thank you for selecting us as your accommodation provider, and we eagerly anticipate the opportunity to welcome you back on your next visit.Sincerely,Hotel Management

Dear Thomas, We're delighted you found the staff at Extended Stay America to be great! We aim to provide excellent service, and we're thrilled that our team made your stay enjoyable. Thank you for sharing your positive experience, and we hope to welcome you back soon for another pleasant stay.Sincerely,Hotel Management

Dear Jayne, We genuinely appreciate your stay and the feedback you've provided. Your experience during such a challenging time is profoundly saddening. We strictly enforce non-smoking policies in designated areas, and your input allows us to address this issue effectively. Rest assured, we're enhancing our responsiveness and support for all guests. We regret not meeting your expectations promptly and offering suitable solutions. Should your travels bring you back, we'd be honored to provide a more comfortable and compassionate stay. Thank you for bringing this to our attention, and please accept our heartfelt condolences for your loss. Your feedback is invaluable as we strive to improve our services.Sincerely,Hotel Management

Dear Erica, Thank you for informing us about your stay with us. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear carolyn, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Jonathan, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Please know that our housekeeping is done for guests staying more than eight nights to respect our guests' privacy and offer minimal intrusion; however, we are always happy to provide fresh linens and whatever we can to make the most of your stay. Your feedback has been shared with our front desk staff to ensure we communicate our services to every guest. Once more, thank you for sharing your thoughts, and we look forward to the opportunity to host you again soon.Sincerely,Hotel Management

Dear Chris, We sincerely apologize for the inconvenience you experienced during your stay. Maintaining the comfort and cleanliness of our facilities is a priority, and we regret falling short in this instance. Your feedback regarding the clogged tub and elevator odor will be addressed promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing these concerns to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more pleasant stay.Sincerely,Hotel Management

Dear Annabelle, Thank you for taking the time to rate your experience; we would love for you to join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear Alyssa, Thank you for providing feedback on your recent stay. We appreciate your acknowledgment of the fair pricing and overall cleanliness. However, we are sorry for the inconvenience caused by the odor in your non-smoking room and the dissatisfaction with our complimentary- grab-and-go breakfast. We will share your comments with the appropriate individuals to ensure a seamless experience for our future guests. We value your input and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Martin, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and will take the necessary steps to address the issues you experienced. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Yen, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations and sincerely apologize for the inconvenience caused. Rest assured, your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

Dear Sonya, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Stephen, We appreciate your feedback and are happy your stay was pleasant. It was great to read about the enjoyable aspects of your visit. Your comments, however, indicate areas where we could better focus our attention on improving our guest experience. We will share these remarks with our associates as we continually strive to enhance our services. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management

Dear Khush, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the cleanliness and maintenance issues you have encountered and any inconvenience this caused to you. We certainly understand how frustrating it can be when such issues arise. Please rest assured that we will take appropriate measures to address the problem. We are wholly committed to regaining your trust and confidence. We hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management

Dear Kim, Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected non-availability of hot water during your stay and would like to offer our apologies for the inconvenience this caused. We have addressed this with the maintenance team, and we are confident this will not be repeated. Our main priority is to provide a comfortable stay for our guests; therefore, we are disappointed to read that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Ana, We appreciate your generous feedback for Extended Stay America. It is a pleasure to read that our convenient location and ample parking served the purpose of your visit. However, we regret our complimentary grab-and-go breakfast did not meet your expectations. When we receive such comments, they are always shared with the appropriate individuals for future enhancements. Your satisfaction is our priority, and we look forward to welcoming you back for another positive experience in the future.Sincerely,Hotel Management

Dear Danielle, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! Also, we have noted your suggestion for breakfast; we will share them with the team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Shannon, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management

Dear Trish, Thank you for your review of our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management

Dear Antonio, We apologize for any inconvenience you experienced during your stay. Your comfort is important to us, and we regret falling short of your expectations. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management

Dear Brenda, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Valentino, Thank you for choosing us and sharing your experience. We appreciate your feedback regarding our hotel's location and pricing. We apologize for the inconvenience caused by the hot tub and pool not being in optimal condition during your stay. We understand how vital these amenities can be for a pleasant stay, and we regret that they were unavailable as expected. Your comments will be shared with the team to ensure that such issues are addressed promptly in the future. We hope to provide you a more enjoyable experience on your next visit. Sincerely,Hotel Management

Dear Charles Lynch, Thank you for choosing us and sharing your experience. We regret to hear about your disappointing experience during check-in and the discomfort you encountered. Your feedback is genuinely valuable, and we apologize for any inconvenience you faced. Discrimination has no place in our establishment, and we will address this matter seriously. Please accept our sincere apologies for the inconvenience and discomfort you experienced, which do not reflect our standard of service. We aim to provide a welcoming environment for all guests and will work to ensure such issues are not repeated in the future. Sincerely,Hotel Management

Dear Ronni, Thank you for your review. We are pleased you enjoyed your overall stay and liked the pool and the public grill. However, we will share your comments regarding the hot tub with the appropriate individuals. Without feedback we cannot improve our service to our guests, so we thank you for sharing. We appreciate your patience, and we hope to have another opportunity to welcome you again to our hotel. Sincerely,Hotel Management

Dear Christine, We appreciate your positive feedback about our staff, particularly Lance. However, we apologize for the cleanliness and maintenance issues you encountered. Your comments are valuable, and we will address them to improve our services and facilities. We hope you'll consider giving us another chance in the future, and we'll work to provide a more comfortable and pleasant stay. Thank you for sharing your concernsSincerely,Hotel Management