Dear Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. If it does not complicate you, please describe more detailed of your reservation details (You Name and date of your accommodation). I will be very grateful for the feedback. Sincerely, Olena Senko Deputy Front Office Manager

Dear Yongyoul, Thank you for taking time to review our Premier Hotel Rus. We look forward to welcoming you back soon! Kind regards, Olena Senko Deputy Front Office Manager

Dear our Guest! Thank You for Your review. Your comment is very useful for us because it helps us to be better. I was happy to read that overall you enjoyed your stay with us. Based on this review we have prepared and will conduct additional trainings for our staff to pay more attention to our guests. It is very important for us to improve the service in order to make all our guests feel comfortable and be aware that at Premier Hotel Rus all guests receive the best service in the city. We will be glad to personally assist You with choosing a room suitable for Your needs during your next trip to Kiev. Kind regards, Olena Senko Deputy Front Office Manager

Dear Guest, First of all let me kindly thank you for choosing Premier Hotel Rus as your preferable accommodation in Kiev and for finding time to share with us your experience about recent stay with us. It would be a pleasure to personally assist You with choosing a room suitable for Your needs. Hope to welcome You back to the hotel in the near future. Thank You once more for choosing to stay at Premier Hotel Rus, Kiev Kind regards,Olena Senko Deputy Front Office Manager

Dear Guest , Thank you for choosing and staying at Premier Hotel Rus in Kyiv. It is nice to see good marks for our team work, but there is a space for improvement all the time. Hope to see you next time as the one of our regular guest. Kind regards, Olena Senko Deputy Front Office Manager

Dear Guest, First of all let me kindly thank you for choosing Premier Hotel Rus as your preferable accommodation in Kiev and for finding time to share with us your experience about recent stay with us. I was happy to read that overall you enjoyed your stay with us. It would be a pleasure to personally assist You with choosing a room suitable for Your needs. Kind regards, Margarita Eryga Deputy Front Office Manager

Dear Guest! Thank You for staying at Premier Hotel Rus and taking the time to share Your honest feedback with our fellow Hotels.com followers. We are happy that our staff and wonderful breakfast has made such a positive impact on Your stay with us and are delighted we are a destination You choose to share with everyone. I wanted to let You know we have a very aggressive preventative maintenance program and do get in all the rooms each year and update the soft goods to give the rooms a fresh and updated look and feel. We appreciate the feedback as its important to our progress. We look forward to welcoming You again at Premier Hotel Rus and thank You for your feedback! Kind regards, Daria Karpik Deputy Front Office Manager Premier Hotel Rus

Dear Timothy,I am really happy to hear you had a lovely guest experience and enjoyed your stay in Premier Hotel Rus and our property. Thank you for your kind words and we look forward to hosting you again in the very near future!Best regards,Olena SenkoDeputy Front Office Manager

Dear Matthew, Thank you very much for choosing Premier Hotels and Resorts for your stay in Ukraine. We are looking forward to meeting you again at Premier Hotel Rus. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus

Dear Guest, Тhank You for taking the time to leave a review about Premier Hotel Rus! We are really disappointed that You did not inform the reception about it and we did not have the possibility to offer You another room to make your stay more comfortable. Please next time please just inform the reception about all inconveniences! Thank You for Your rating and we hope that we`ll have the pleasure of welcoming You back again soon! Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine

Добрий день! Дякуємо Вам за відгук! Будемо раді бачити Вас в числі наших постійних гостей. З повагою, Олена Сенько Заступник начальника служби прийому та розміщення, Менеджер програми лояльності Premier Hotel Rus

Dear Andrey, Thank you for taking the time to review our Premier Hotel Rus. We look forward to welcoming you back soon! Kind regards, Olena Senko Deputy Front Office Manager

Dear Johann, Thank you for taking the time to review our Premier Hotel Rus. We look forward to welcoming you back soon! Kind regards, Olena Senko Deputy Front Office Manager

Dear John, Thank you for taking the time to review our Premier Hotel Rus. We are glad to hear that we could meet your expectation and make your stay satisfied. We look forward to welcoming you back soon! Kind regards, Olena Senko Deputy Front Office Manager