콘도, 침실 3개 (Gulf Front, Beach Chairs Included) | 발코니
예약 가능 여부 확인

비치 클럽 리조트 레지던스 & 스파 여행 후기

4.5 out of 5
비치 클럽 리조트 레지던스 & 스파
18 Via De Luna, Pensacola Beach, FL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 106개 이용 후기 중 53개" "
평점 8 - 좋아요. 106개 이용 후기 중 19개" "
평점 6 - 괜찮아요. 106개 이용 후기 중 21개" "
평점 4 - 별로예요. 106개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 106개 이용 후기 중 8개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

10/10

친환경

이용 후기

6/10 - 괜찮아요

Jo

좋아요: 숙박 시설 상태 및 시설
I didn’t get to choose the condo through this site, therefore I was put on the first floor in front of the dunes. I couldn’t even see the beach. The chairs on the balcony should be counter height at best. I was really not that impressed. However, I have dated at the Beach Club on higher levels and enjoyed my stay.
2024년 3월에 4박 숙박함
답변 제공: Carrie 님, 2024년 3월 18일
Jo,Thank you for your feedback regarding your recent stay with us. We would have been happy to note the request for a higher floor if would have been available. I do hope you give us another chance when you are ready to return to Pensacola Beach!

10/10 - 훌륭해요

Rodney 님, franklin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the spa on site!!
2024년 2월에 3박 숙박함
답변 제공: Carrie 님, 2024년 2월 20일
Thank you Rodney! It was a pleasure to host your stay at Beach Club!

8/10 - 좋아요

Drew

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Carrie 님, 2023년 11월 13일
Thank you Drew! It was a pleasure to host your stay at Beach Club!

10/10 - 훌륭해요

Brandy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Carrie 님, 2023년 9월 26일
Thank you Brandy! It was a pleasure to host your stay at Beach Club!

10/10 - 훌륭해요

Carole

좋아요: 청결 상태, 객실의 편안함
Great destination!
This is a beautiful beach hotel in a thriving little district of shops and restaurants.
2023년 8월에 7박 숙박함
답변 제공: Carrie 님, 2023년 8월 29일
Thank you Carole! It was a pleasure to have you stay with us at Beach Club!

10/10 - 훌륭해요

Wayne

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Home away from home
2023년 4월에 3박 숙박함
답변 제공: Carrie 님, 2023년 4월 29일
Thank you Wayne!

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 3월에 6박 숙박함
답변 제공: Carrie 님, 2023년 3월 8일
Thank you!

8/10 - 좋아요

Gerald W.

좋아요: 청결 상태
Excellent Location and awesome Room…Bad Bed.
The Beach Club property was very clean and well maintained. Our room was also spotless. The views were amazing. My wife and I enjoyed the full size kitchen and the balcony. We appreciated the way our balcony and living area gave the feeling of complete privacy. We did not like the full size bed that was hard as a board. Our room was adjacent to the swimming pool in the A building. So the wailing kids in the pool made it difficult to to take naps. We would definitely come back with our own pillows and ear protection. So…request a room AWAY from the pool.
Room decor. I just really liked it. Lol
Balcony photo. Excellent view of the water and very private.
2022년 11월에 3박 숙박함
답변 제공: Carrie 님, 2022년 11월 30일
Thank you for your feedback, we will address the issues with this mattress right away!

10/10 - 훌륭해요

Erik

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The overall property was good? The room was not cleaned very well that showers had a lot of hair left in drain and dust built on furniture. Outside of that, it was great.
2022년 8월에 2박 숙박함
답변 제공: Carrie 님, 2022년 8월 9일
Thank you for letting me know! I will share this with the team! I am happy that you were able to enjoy your stay with us!

10/10 - 훌륭해요

carolina 님, Houston

2021년 12월에 3박 숙박함

4/10 - 별로예요

Fadi

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked 3 different units at this facility for 3 groups of the family. 2 of them were 2-room units and 1 was a 4-room unit. Based on the information on their website and the ones provided by their staff on the phone, you get the impression that the only difference between the 2-room units and the 4-room unit is the size and number of rooms. After we checked in we realized that these rooms are not on the same planet. All the 3-room and 4-room units are in the main tower and these are luxurious while the 2-room units are located in a nearby cabana building and are at a much lower quality. The cabana units are outdated, and poorly designed looking like a bus with a long narrow hallway leading to the main room. I’m shocked by the difference in quality between the tower and the cabana units and more shocked by the misleading marketing for this. On their website, they basically sell you the nice photos of tower but give you the ugly cabana rooms. One last note regarding booking through Expedia. I felt that this facility treated my booking differently because it was through Expedia as they refused to assign me the rooms when we booked weeks in advance. We were told that Expedia bookings are only assigned a day or 2 before check in which tells me they give you the rooms that no one wants. This is a recurrent trend of hotels but it was so blunt with this one. Even though Expedia has always been good I will not book a hotel through them again because of this.
2021년 12월에 8박 숙박함

10/10 - 훌륭해요

Renae

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was everything we wanted it to be we will definitely book it again
2021년 12월에 4박 숙박함
답변 제공: Carrie 님, 2022년 1월 4일
Thank you!

8/10 - 좋아요

John

단체 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Great location for the Blue Angels
Broken furniture on the balcony and smelled like weed in the master closet! Nice view of the beach to see the Blue Angels performance. Cable WAS HORRIBLE. The 2 king size beds in the condo were some of the hardest mattresses that I have even slept on. Front desk said they were aware of it but didn’t offer any kind of discount for the above stated issues. Not sure if I will return to this property and if I do it will be only because of the location to see the Blue Angels!
2021년 11월에 3박 숙박함
답변 제공: Carrie 님, 2022년 1월 2일
Thank you for your feedback, it is appreciated!

6/10 - 괜찮아요

Tatyana

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2021년 10월에 8박 숙박함

4/10 - 별로예요

Stephen

2021년 10월에 5박 숙박함

8/10 - 좋아요

julie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 5박 숙박함

6/10 - 괜찮아요

Regina

연인과의 여행
had a condo which was pretty nice,but not a good view hidden by sand dunes. Felt unwelcomed at check in when they couldn't find my reservation and it felt like they scrambled to get my room. Kind of odd considering the property called me prior that same week to verify(they also had wrong date) I think they were hoping we didn't show. Had no other interaction with anyone on this property after check in.
2021년 10월에 3박 숙박함

2/10 - 너무 별로예요

David A

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have nothing to say! Disappointed!
2021년 9월에 6박 숙박함

6/10 - 괜찮아요

Blanca

2021년 9월에 5박 숙박함

6/10 - 괜찮아요

Sarah J

2021년 9월에 4박 숙박함

6/10 - 괜찮아요

Pamela

2021년 8월에 5박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is great and convenient. The unit was gross, beyond old and unkempt from door with duct tape on it to 80’s old and dingy furniture. The linens were absolutely gross to the point I went to a nearby home store and purchased bedsheets, blankets and pillows as it was the only way I’d stay there. Will NOT be staying there again. EVER.
2021년 8월에 4박 숙박함
답변 제공: Carrie 님, 2021년 8월 10일
Thank you for your feedback! We will address this with our team immediately.

2/10 - 너무 별로예요

Juan De Dios

가족 여행
별로예요: 청결 상태, 객실의 편안함
Terrible
Terrible no volvemos
2021년 7월에 5박 숙박함
답변 제공: Carrie 님, 2021년 9월 21일
Thank you for your feedback.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The only complaint would be how sparse the kitchen was. Not enough cookware
2021년 6월에 4박 숙박함
답변 제공: Carrie 님, 2021년 6월 14일
Thank you!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The condo have a nice view but it need a lots of maintenance, bed is terrible, shower curtain is moldy, we have to pay $ 200 extra at the check in for protection insurance ( non refundable) we stay there for 6 nights and when I asked for clean towels and toilet paper they told me I have to buy my own after the 1 roll was there and to wash the old towels 😏
2021년 5월에 6박 숙박함
답변 제공: Carrie 님, 2021년 6월 14일
Thank you for your feedback it is appreciated!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Stayed in the cabanas, which were fine. WiFi didn’t work which I needed on day 1 to be able to work; made countless calls for help and was ignored until the evening before we checked out- too little, too late! Terrible customer service and I wi never stay here again.
2021년 4월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great being so close to the beach. Indoor pool and hot tub were great also
2021년 2월에 6박 숙박함
답변 제공: Carrie 님, 2021년 3월 27일
Thank you!

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 객실의 편안함
Resort refused to refund b/c booked thru expedia
The resort was nice, however... there was a massive snow storm the day we were to fly to Pensacola and american airlines cancelled our flights. We tried Delta and United and all airlines were down due to weather. We were NOT able to arrive on the first night of our reservation. The resort refused to refund us for that one night. We did come a day later and stayed 2 of the 3 nights we had reserved but I was shocked they would only provide a "credit" for the night we missed. I have no plans to return here so this was a waste. They said it was because we booked through expedia. Had we booked direct, they would have refunded us. Very disappointing and makes me think we should not use Expedia or Hotels.com again ... ever.
2021년 2월에 3박 숙박함

8/10 - 좋아요

Patricia

출장 여행
좋아요: 청결 상태, 객실의 편안함
Everyone was very nice. Had to stay extra day...was good
2021년 1월에 4박 숙박함
답변 제공: Carrie 님, 2021년 1월 10일
Thank you! We look forward to your next stay!

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Wonderful view and close to many restaurants. The living room furniture needs a deep clean and there is some damage found when we walked in. Some fixtures didn’t work.
2020년 12월에 2박 숙박함
답변 제공: Carrie 님, 2020년 12월 14일
Thank you for letting us know! We will follow up on this right away!

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 객실의 편안함
2020년 11월에 4박 숙박함
답변 제공: Carrie 님, 2021년 1월 10일
Thank you! We look forward to your next stay!

2/10 - 너무 별로예요

Cleo 님, Richardson tx

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
HORRIBLE DONT WASTE YOUR MONEY HERE PLEASE it was nasty the mattress had mold and the sheets were old and bloody. We couldn’t change units bc we arrived late. So it’s nobody there to help you other than just after hours call. The next morning the manager told us that we were lying and that the only thing she could do was to change the sheets. After I made it clear that it was mold and no way we were going to stay there. We finally change unit and again no sheets were clean but this time was no mold on the mattress. Very old furniture the smell was horrible sofá was dirty from both units and furniture very old the freezer from both units makes this loud noise that you can barely sleep. DO NOT RECOMMEND THIS PLACE AT ALL.
2020년 11월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Bad experience overall - deceptive advertising
Really mixed visit. 1. Condo’s balcony was amazing it made our stay. 2. The online reservation was VERY deceptive and posed like we were reserving a specific unit like vrbo but acted like a hotel and randomly gave us an inferior unit view when we got there. 3. After hours manager was curt and quoted from the Expedia/hotels rule book of terrible service quotes until I insisted on better service and more transparent behavior. She eventually changed our room. And gave us a room that had been cleaned but not inspected. 4. The photos on the website are WRONG showed wrong rooms and the umbrellas on beach show the portofino umbrellas miles up the beach - bad bad bad. 5. Overall we felt deceived and with the after 4 pm check in and 10 am !!!! Check out it was a bad experience. 6. The owners of the units deserve better. 7. It’s a nice building WHY the deceptive terrible service?
2020년 11월에 2박 숙박함

10/10 - 훌륭해요

Kelley

가족 여행
좋아요: 청결 상태, 객실의 편안함
Amazing location on the beach with awesome gym, spacious living area and great kitchen! We can’t wait to come back!
2020년 10월에 5박 숙박함

10/10 - 훌륭해요

Mansoor

가족 여행
좋아요: 청결 상태, 객실의 편안함
2020년 8월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2020년 7월에 7박 숙박함

10/10 - 훌륭해요

Michele

가족 여행
좋아요: 청결 상태, 객실의 편안함
Beautiful
Beautiful setting, close access to restaurants and shops, friendly staff.
2020년 3월에 4박 숙박함

8/10 - 좋아요

Sharon

가족 여행
좋아요: 청결 상태, 객실의 편안함
2020년 3월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was perfect. Nice balcony facing the beach. Nice place to stay.
2020년 3월에 6박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very Disappointed!
First I would say to find out where the condo is located that you are renting. If it’s not in the towers you may end up with An old beaten down condo like we did. The only part of the condo that was any good was that it was literally right on the beach. Other then that the stay was terrible. On arrival we had to sign all kinds of paper work then promptly walked into a dark and dated condo that smelled like pot. I called the front desk because I was pretty sure it was coming from next door but no one ever came to see what was going. This continued for the entire weekend along with a full scale party that went on until 4am on Sunday night. I called security about 3-4 times they came but nothing changed and the last time when it was 3am we were told that there was nothing they could do and to call the police. So I am still left wondering what all the paper work was for.... So while the location of the property was fantastic and we were in walking distance of everything sadly I am very hesitant to stay there again.
2020년 2월에 2박 숙박함

10/10 - 훌륭해요

jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함
답변 제공: Carrie 님, 2020년 3월 2일
Thank you!

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월에 3박 숙박함
답변 제공: Carrie 님, 2020년 3월 2일
Thank you!

10/10 - 훌륭해요

Jackie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
16th floor
Great View of Beach. Very clean and spacious condo. Checkin was easy. Perfect location. 16th Floor rocks.
2020년 2월에 2박 숙박함
답변 제공: Carrie 님, 2020년 2월 24일
Thank you! We look forward to return stay with us!

10/10 - 훌륭해요

Tick 님, OK

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was beautiful! Lovely pool area, great condo and right on the beach!
2020년 2월에 3박 숙박함
답변 제공: Carrie 님, 2020년 2월 24일
Thank you! We look forward to your return stay with us!

10/10 - 훌륭해요

Anonymous

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay. Very clean. Pool hours for kids are only 12 to 6 which should be mentioned here but the indoor pool in our February stay is a must in this area and this one was excellent. Security is great because it is gated. There is no food on site but you have everything you need to cook and restaurants are within walking distance. We wouldn't stay anywhere else is we went back.
2020년 1월에 3박 숙박함
답변 제공: Carrie 님, 2020년 2월 24일
Thank you for your feedback! This is how we become great!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Furniture could use some updating. Everything else seem to be fine
2019년 12월에 7박 숙박함
답변 제공: Carrie 님, 2020년 1월 7일
Thank you for your feedback, this is how we become great! We look forward to your next stay with us!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스
2019년 12월에 4박 숙박함
답변 제공: Carrie 님, 2020년 1월 7일
Thank you for your recent stay with us! We look forward to return trip to Pensacola Beach!

8/10 - 좋아요

Sam 님, Tampa

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스
This was a great find, right on the beach. Quiet rooms and easy to access. The gym was very nice and the pools were clean.
2019년 12월에 6박 숙박함
답변 제공: Carrie 님, 2020년 1월 7일
Thank you for your recent stay with us! We look forward to your return stay!

4/10 - 별로예요

Brett

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 4박 숙박함

2/10 - 너무 별로예요

Nick 님, Seattle, WA

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unaccpetable room, blood or poop stain on the shower curtain. Hair in the tub. Dust mites setting off my allergies on a 3am arrival. Plumbing fixtures on disrepair in replacement quarters. Their new tower will be in the sam condidtion as their old tower in no time lowballing maintenance work. And obviously the cleaners don't give a rip. Indicators of absurd incompetence. My 4th year usung this place. I come every year. I will not use a Premier Property ever.
2019년 10월에 7박 숙박함