7 개의 야외 수영장, 무료 카바나, 수영장 파라솔

아술 비치 리조트 네그릴, 고메 올 인클루시브 바이 카리스마 여행 후기

5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 842개 이용 후기 중 359개" "
평점 8 - 좋아요. 842개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 842개 이용 후기 중 115개" "
평점 4 - 별로예요. 842개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 842개 이용 후기 중 88개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Corianne A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Out of all the all-inclusive resorts I have stayed at this one had the best drinks by far. They have good liquor and it's not watered down. I also liked how close the room was to the beach. Loved the beach lunches at the Garfield.
2024년 3월에 7박 숙박함

4/10 - 별로예요

Tyandra

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
The resort was nice for views. However, there was no towels, the food places were closed when they were supposed to be open. The main buffet was the only place to get food and it opened late. We could not find transportation to get to our excursions. Shots were poured in wine glasses.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Akina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleaniness, great customer service, entertainment and the food
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 22일
Dear Akina,Thank you for such a wonderful review and for sharing your experiences with us. We sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

6/10 - 괜찮아요

Jimmie

단체 여행
The location was nice. We were infested with ants, lights flickering, and no warm water. We were forced to take an aggressive approach for the resort to resolve the issues. Issues in the end were resolved. We appreciate and respect the locals. We trust the locals more than the resort. Thanks to the locals our experience was amazing.
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 22일
Dear Jimmie,Thank you for this exceptionally detailed and considered review of your stay at Azul Beach Resort Negril by KarismaWe are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Please know that we take all guest feedback seriously. We care very much about how we make our guests feel and please rest assured that each part of your Azul Beach Resort Negril by Karisma journey will be carefully reviewed with the team.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Azul Beach Resort Negril by Karisma at its very best.Best regards

8/10 - 좋아요

Wanda

연인과의 여행
좋아요: 청결 상태
The setting was beautiful. The resort is good but seemed understaffed most of the time. Often wait times for lunch and dinner. The beach is amazing but difficult to find an empty chair on the beach. I don’t want one for the whole day but would like to sit from time to time but all seemed to be reserved with no one using them most of the day.
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 18일
Dear Wanda, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us.We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regard,

2/10 - 너무 별로예요

Willie James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Azul Resort Last night at 9:30pm no running water in the room, AC unit was dripping and flooded the leaving the floor wet Food was not good except for the Chinese restaurant- the others are subpar. They run out of food after 8pm if you have late reservations are limited to a small option. The dessert is not sweet and small portions. The tv picture quality is poor. Beach towels are limited. The hospitality staff is pushing trying to get a sale for the property. The ladies are rude and don’t like you unless you tip them. The drinks are always running out of ingredients. Entertainment is minimal at best. Small pools, stay in the ocean for fun. Gift shops are overpriced-$10 for Pringle can. Limited items, go off the resort for gifts or shopping. Rooms are very old and need upgrades. Don’t waste your money here. Not worth it. Go somewhere else. This is not a five, four or three star hotel 1 for sure and needs to be closed.
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 18일
Dear Willie James,On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback. We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience.We are looking forward to welcoming you back to see the improvements. Best regards,

10/10 - 훌륭해요

Giuliana Del carmen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved this resort!! Service was excellent! Very Clean. Food and drinks were very good!! Crystal she was our waitress at the beach she was great! The food and coffee were so good at the west end cafe! Thanks Azul Beach Resort for making our vacation unforgettable!!
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Giuliana Del carmen, Thank you for your wonderful review of your experiences at Azul Beach Resort Negril by Karisma, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.Thank you again and we look forward to your next visit to the Azul Beach Resort Negril by Karisma.Best Regards,

2/10 - 너무 별로예요

Jessica

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Asked for ground floor as my mother in law has limited mobility going up and down the steps. Didn’t get the ground floor. The “best” they could do is second floor. There are no elevators so she had to go up and down the steps good thing they have wheelchairs their as they don’t have golf carts to get you from one side of the resort to the other for handicap people. There are only 3 places to eat at in the evening not 9 like they are saying and 1 is horrible!! If you have allergies they aren’t willing to work with you after I had requested since I have an allergy to gluten.With cross contamination I know they can’t help it I get it.So I’ll deal with it.And if you order room service it takes 90 minutes to get.What a joke.We ordered it several times and at random times to see if it made a difference but if didn’t.Still took just as long.As for the rooms, a geicko got in our room and maintenance came in to get it but it got into the vent.The solution was to spray bug spray and would come back the next day. They never returned.The staff is unfriendly and won’t strike up a conversation with you and are extremely rude.This is our 3rd trip to Jamaica and we figured we would try a different resort. We should’ve stayed at the other resort we stay at. They are way better and personable.So save your money and go some place else.They also try to get you to buy into a timeshare but they don’t call it a timeshare but it is.When we told them No we aren’t interested.They were all butt hurt
2024년 3월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Jessica On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations. We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We would like to be afforded the opportunity to welcome you once again so you can experience our changes.Best regards,

4/10 - 별로예요

eric kevin 님, Suffolk

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was a little warn out, only one restaurant a day was open. Yet you couldn’t get reservations to it. Buffet was only option if you could get seating! Staff was awesome and beach was amazing!! Web sit makes it appear a lot nicer then in person!
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Eric kevin,Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. We are happy to learn that our staff went above and beyond to enhance your vacation experience. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Negril by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Best regards,

10/10 - 훌륭해요

Eileen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our vacation was excellent! The staff was great. We enjoyed the food. The food was fresh. Sometimes they ran out of food at some of the specialty restaurants but they would let you know. The beach was beautiful!! The only complaint was not having beach towels for guest. They always ran out. However, don't let that stop you from visiting this magical place!!
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Eileen, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,

4/10 - 별로예요

Roxanne

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First day there we had no water to shower with . Second day we had no hot water. We paid for an ocean view room and when looking out our 3rd floor room balcony as long as you looked to the right you could see the ocean a tiny bit through the trees Billy not great, out our main door everyday we looked at a lot of run doown oats and locals selling stuff on the side of the Road. I have really bad arthritis and there was no elevators. Food was very limited as all the restaurants were over run and you couldn’t get anything to eat. Overall for my first trip to Jamaica was not great.
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 18일
Dear Roxanne,Thank you for this exceptionally detailed and considered review of your stay at Azul Beach Resort Negril by KarismaWe are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Please know that we take all guest feedback seriously, we do care very much about how we make our guests feel and please rest assured that each part of your Azul Beach Resort Negril by Karisma journey will be carefully reviewed with the team.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Azul Beach Resort Negril by Karisma at its very best.Best regards,

4/10 - 별로예요

Leo

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Water supply was intermittent and hot water was not also available in the morning.
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Leo,Thank you very much for your valuable feedback and we appreciated the opportunity to address your experience at Azul Beach Resort Negril by Karisma. Please accept our sincere apology for areas in which we could have done differently. We look forward to welcoming you soon again so that we can redeem ourselves and provide you with a memorable world-class vacation experience.Best regards,

2/10 - 너무 별로예요

Justin

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not as advertised No running water for almost 2 days No beach towels No dining areas available at the resort beside the buffet
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Justin,Thank you very much for your valuable feedback and we appreciate the opportunity to address your experience at Azul Beach Resort Negril by Karisma. Please accept our sincere apology for areas in which we could have done differently. We look forward to welcoming you soon again so that we can redeem ourselves and provide you with a memorable world-class vacation experience.Best regards,

10/10 - 훌륭해요

Megan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff, perfect beach, great stay!
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 18일
Dear Megan, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,

8/10 - 좋아요

gary j

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Did not like that the bars were always running out of beer, mint for mojitos, lime juice, ginger beer. The staff was great. The food at the Italian restaurant was fantastic.
2024년 2월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear gary j,Thank you for this detailed and considered review of your stay at Azul Beach Resort Negril by Karisma.We are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Please know that we take all guest feedback seriously, we care very much about how we make our guests feel and please rest assured that each part of your Azul Beach Resort Negril by Karisma journey will be carefully reviewed with the team.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Azul Beach Resort Negril by Karisma at its very best.Best regards,

6/10 - 괜찮아요

Javeria

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The rooms were not the same as we booked. Staff was really non cooperative , rude & non professional.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Javeria,Thank you for this exceptionally detailed and considered review of your stay at Azul Beach Resort Negril by Karisma.We are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Please know that we take all guest feedback seriously. We care very much about how we make our guests feel and please rest assured that each part of your Azul Beach Resort Negril by Karisma journey will be carefully reviewed with the team.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Azul Beach Resort Negril by Karisma at its very best.Best regards,

8/10 - 좋아요

Maribeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Accommodation is excellent and staff are very receptive and responsive. Friendly staff. The food needs to be better taste, choices. The specialty restaurant needs the food to be upgraded and tastier.
2024년 2월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Maribeth,Thank you very much for your valuable feedback and we appreciated the opportunity to address your experience at Azul Beach Resort Negril by Karisma. Please rest assure that review such as yours will help us with ongoing training with our team. Please accept our sincere apology for areas in which we could have done differently. We look forward to welcoming you soon again so that we can redeem ourselves and provide you with a memorable world-class vacation experience.Best regard,

4/10 - 별로예요

kaylon

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Not enough entertainment
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Dear Kaylon,Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Negril by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Best regards,

6/10 - 괜찮아요

Doreen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like the food, no flavor at all..it was cold and poor presentation. The breads were stale and cold. 2 starts for the food for me.
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Dear Doreen,Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Negril by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Best regards,Hotel Management

6/10 - 괜찮아요

jill Marie

2024년 2월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Jimmie,Thank you for this exceptionally detailed and considered review of your stay at Azul Beach Resort Negril by KarismaWe are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Please know that we take all guest feedback seriously. We care very much about how we make our guests feel and please rest assured that each part of your Azul Beach Resort Negril by Karisma journey will be carefully reviewed with the team.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Azul Beach Resort Negril by Karisma at its very best.Best regards,

8/10 - 좋아요

Dixie

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too noisy. Shopping could have been much better.
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Dear Dixie, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us.We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,Hotel Management

10/10 - 훌륭해요

Kelly R

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was great. Cedrick and Damon were great bartenders!! The food was great. Would highly recommend.
답변 제공: Hotel Management 님, 2024년 2월 24일
Dear Kelly R, Thank you for your wonderful review of your experiences at Azul Beach Resort Negril by Karisma, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.Thank you again and we look forward to your next visit to the Azul Beach Resort Negril by Karisma.Best regards,Hotel Management

8/10 - 좋아요

Kamal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Dear Kamal,Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

8/10 - 좋아요

Heather

2024년 2월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Dear Heather,Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

10/10 - 훌륭해요

Carrie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I enjoyed a 10 day vacation in late January early February 2024. We really enjoyed the staff, the resort and the quality of the food. Due to the size of the resort you can party or have a quiet time on the beach.
2024년 1월에 10박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Carrie, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,Hotel Management

6/10 - 괜찮아요

Lendi

단체 여행
별로예요: 숙박 시설 상태 및 시설
The property is excellent in the sense of beach access but the buildings are pretty "tired". Definitely need a deep cleaning and needs a little sprucing up. Our A/C did not work 4 out of the 5 nights with the maintenance department coming three times to fix it. Our patio door would not open half the time either. The staff is friendly but they work at their own pace.
2024년 2월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Lendi,Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Negril by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Best regards,Hotel Management

10/10 - 훌륭해요

Ryan Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 18일
Good day Ryan,Thank you for your wonderful review.We look forward in welcoming again soon.Best regards,

10/10 - 훌륭해요

Kyle Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great resort. We had a lot of fun. Situation kept the party going and kept us all involved in the events throughout the week! Danielle, Jehnoy, Christina, Tavoy and Alfonso are great bartenders and M&M and Bones really are great for the entire resort! DJ Dreggy and Wi-Fi play all the hits with their own flair. Overall, here’s the breakdown. This is a party resort but even if you are here for the beach, there’s plenty of separation of different areas of the resort. The food is overall a bit disappointing but there are ways around that like getting fresh made omelette for breakfast or getting to the buffet as soon as they open. The rooms are nice and the swim up room option was epic! All of the staff was impressive and that’s what really helped us the most
2024년 2월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 18일
Dear Kyle Andrew, Thank you for your wonderful review of your experiences at Azul Beach Resort Negril by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.Thank you again and we look forward to your next visit to the Azul Beach Resort Negril by Karisma.Best regards,Hotel management

8/10 - 좋아요

Allison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
-
2024년 1월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 8일
Dear Allison, Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

10/10 - 훌륭해요

Carolyn Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked being so close to the beach! The beach was beautiful. Very nice resort. Breakfast restaurant was excellent!!
2024년 1월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 6일
Dear Carolyn Anne, Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

8/10 - 좋아요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beautiful property! Nice beach, few too many sting rays and jellyfish for me.
2024년 1월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 1일
Dear Timothy, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,

8/10 - 좋아요

Maggie Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Dear Maggie Elizabeth,Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

10/10 - 훌륭해요

Gordon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Dear Gordon,Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

10/10 - 훌륭해요

Halley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Dear Halley,Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

8/10 - 좋아요

Jeremy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a fun experience. The pools were incredible and the beach was nice. Fun activities with tasty restaurants and lounges. Rooms were pretty small and bathroom felt like a public shower. Spacious Balcony with beautiful view.
답변 제공: Hotel Management 님, 2024년 2월 1일
Dear Jeremy, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us.Your detailed feedback is highly valuable to us, and we take it seriously for continuous improvement. Reviews such as yours play a crucial role in our daily staff training efforts, helping us enhance the guest experience.We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,Hotel Management

4/10 - 별로예요

Ian

단체 여행, 가족 여행
Beautiful property. Rooms needed some love. swimi up pool was lovely. Food was horrible at best - especially Ackee restaurant High sodium and clearly not a Jamaican chef. Lovely beach and well maintained Front desk and concierge are not in sync. Quite inefficient and archaic process. Check out process is lengthy Not a 5 star resort. Would not return
2024년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 1일
Dear Ian,Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Negril by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Best regards,Hotel Management

2/10 - 너무 별로예요

william patrick

별로예요: 청결 상태
2023년 12월에 7박 숙박함

4/10 - 별로예요

NKRUMAH

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Many of the staff worked diligently to provide a wonderful experience, but fell completely and utterly short of the mark. The travel manager was inexplicably rude and uncooperative. Even her colleagues tried to get her to facilitate her job and she refused, placing us in peril of missing our flight. Kitchen staff were witnessed sucking their fingers and eating while cooking. Maintenance people were in the kitchen eating while patrons waited for their food. The bellhop staff and concierge staff was amazing. The property is admittedly run down and delipidated. Unfortunately we are canceling our plans to return to the property this summer. This is not the resort of old.
2024년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear NKRUMAH,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered during your recent stay at our property. Your concerns have been taken seriously, and we are committed to addressing them promptly to ensure improvements are made.We deeply regret any inconvenience caused by the behavior of our travel manager and kitchen staff. Such conduct is absolutely unacceptable and falls short of the high standards we aim to maintain. Rest assured, we will conduct a thorough investigation into these incidents and take appropriate actions to rectify the situation and prevent such occurrences in the future.On a positive note, we are pleased to hear that our bellhop and concierge staff provided an exceptional experience, demonstrating the high level of service we aspire to deliver. We will ensure that your commendation is shared with them as a recognition of their dedication.Regarding the state of the property, we understand your concerns about its condition, and we want to assure you that we are actively working on renovation plans to enhance the overall ambiance and guest experience. Your valuable feedback will be instrumental in guiding our improvement efforts.We genuinely regret that your experience has led you to cancel your plans to return this summer. We would appreciate an opportunity to discuss your concerns further and hopefully regain your trust.Best regards,Hotel Management

8/10 - 좋아요

Roger

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

RAHEEM

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

8/10 - 좋아요

Patricia

좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
I arrived on a Thursday, there were no towels in my room, I got towels the next day. When they cleaned my room they didn’t leave me any washcloths. I never had hot water in the shower. They never fixed it or offer me another room. The refrigerator bever hot cold. I checked w other residents and they stated their refrigerator never got cold either. I noticed a lot of left over food was served at breakfast. So i wonder when other guests got sick if it was because of left over food. Good...the restaurant staff was great, all the workers I came in contact with was gracious.
2024년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Dear Patricia,Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. We sincerely apologize for the concerns outlined in your review and are truly grateful for your willingness to bring these issues to our attention. It deeply saddens us that your stay at Azul Beach Resort Negril by Karisma did not meet the high standards we aim to provide, and I extend my heartfelt apologies for the unfavorable impression you left with.Your detailed feedback is highly valuable to us, and we take it seriously for continuous improvement. Reviews such as yours play a crucial role in our daily staff training efforts, helping us enhance the guest experience.Once again, we appreciate your candid sharing of your observations and experience. We genuinely hope for the opportunity to welcome you back to Azul Beach Resort Negril by Karisma in the future, where we can demonstrate the true excellence that defines our establishment.Best regards,

8/10 - 좋아요

Nadine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed 5 nights at this property after staying 2 nights in Montego Bay. The grounds are kept up beautifully and the staff is very friendly. Dean the bell man is awesome!! He contacted a ride for us to Ricks Cafe which is a must do while in Negril. One downfall is you have to get up really early to put your towel out at the beach. Bathrooms could use a better door as there were sliders and not a lot of privacy from bathroom to bedroom area.
2024년 1월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Dear Nadine,Thank you for this exceptionally detailed and considered review of your stay at Azul Beach Resort Negril by Karisma. We are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Receiving praise from valued guests like yourself is truly gratifying, and we will certainly convey your positive experiences to our dedicated team. The staff members you mentioned will be acknowledged and rewarded for the positive impact they had on your visit.Your detailed feedback is highly valuable to us, and we take it seriously for continuous improvement. Reviews such as yours play a crucial role in our daily staff training efforts, helping us enhance the guest experience.Thank you once again for choosing Azul Beach Resort Negril by Karisma. We eagerly anticipate your next visit and the opportunity to exceed your expectations once more.Best regards,

4/10 - 별로예요

Michael

2024년 1월에 4박 숙박함

6/10 - 괜찮아요

Angela

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good stay overall but food was terrible. Staff were not super friendly but they weren’t rude.
2023년 12월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Dear Angela,Thank you for this exceptionally and considered review of your stay at Azul Beach Resort Negril by KarismaWe are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Your feedback is highly valuable to us, and we take it seriously for continuous improvement. Reviews such as yours play a crucial role in our daily staff training efforts, helping us enhance the guest experience.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Azul Beach Resort Negril by Karisma at its very best.Best regards,

10/10 - 훌륭해요

VALERIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The 24 Hour Personal Concierge & Service were phenomenal!!!
2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Dear VALERIE, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,

6/10 - 괜찮아요

Christopher

좋아요: 직원 및 서비스
Pleasant, helpful staff. Food was good overall. Room service was slow, and non responsive. Mildew smell in hallways and rooms. Property is in need of renovation, visible areas of deferred maintenance.
2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Dear Christopher,We deeply appreciate your review detailing your stay at Azul Beach Resort Negril by Karisma. Hosting your vacation was a delight, and we're thrilled to learn that your overall Karisma experience was enjoyable.Receiving praise from valued guests like yourself is truly gratifying, and we will certainly convey your positive experiences to our dedicated team. Your detailed feedback is highly valuable to us, and we take it seriously for continuous improvement. Reviews such as yours play a crucial role in our daily staff training efforts, helping us enhance the guest experience.Thank you once again for choosing Azul Beach Resort Negril by Karisma. We eagerly anticipate your next visit and the opportunity to exceed your expectations once more.Best regards,

4/10 - 별로예요

Iam

별로예요: 직원 및 서비스
2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함

6/10 - 괜찮아요

Kimecha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I think the property is overpriced for the food options and amenities.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 8일
Dear Kimecha,Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Negril by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Best regards,Hotel Management

8/10 - 좋아요

Samira

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property itself, and the atmosphere was very relaxing. However, the food and the nightlife really needs improvement.
2023년 12월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 8일
Dear Samira, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us. Kindly note that your feedback regarding our food have been escalated to our team for immediate improvement.We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,Hotel Management