When we got there at 2pm, our room wasn't ready and it took them another hour to clean it. It was also raining (as it often does in La Fortuna), and our room was leaking and our suitcases are wet. The shower was also clogged and the shower head was not working well. We asked to get another room and the other one's shower was also clogged, and we had to get moved to a 3rd room. Also, when they cleaned our room during the day, they took the dirty towels and when we asked them for new ones, they said we had to wait until 6pm. Wifi is also extremely slow in rooms. Positive points: Nice pool bar, friendly staff, close to all restaurants