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샌드맨 시그너처 런던 가트윅 호텔 여행 후기

4 out of 5
샌드맨 시그너처 런던 가트윅 호텔
18-23 Tinsley Lane South, Three Bridges, Crawley, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 490개" "
평점 8 - 좋아요. 1002개 이용 후기 중 279개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 119개" "
평점 4 - 별로예요. 1002개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 56개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

Phil

Great place to stay, would recommend.
2024년 3월에 5박 숙박함
답변 제공: Reception team 님, 2024년 3월 27일
Hello Phil!Your comment is highly appreciated and it is great to know that you enjoyed your stay and would recommend our hotel to others!Take care!

10/10 - 훌륭해요

Sinara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will come back to stay at this hotel.
2024년 3월에 1박 숙박함
답변 제공: Reception team 님, 2024년 3월 27일
Dear Sinara!Thanks a lot for your review, we are thrilled to see that you loved your stay at Sandman Signature London Gatwick and we can not wait to see you again in future!All the best!

10/10 - 훌륭해요

Darren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and beds are comfortable and near to the airport
2024년 3월에 1박 숙박함
답변 제공: Dmitrijs / Guest Service Agent 님, 2024년 3월 25일
Hi Darren!Thank you for your review! It is great to see that you enjoyed your time at our hotel and found the location convenient. Take care and all the best!

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a really great hotel. Lovely Reception area. I checked in at 1am and Brijesh was on duty, He was amazing and definitely get 5 Stars from me. Facilities were great. Had a fridge and a microwave and a lovely lounge area in the room. Tea making facilities were great. Parking facilities were great too. Breakfast was superb. I always love a hotel that offers fried eggs (not just scrambled) and fresh fruits and fresh pastries.
답변 제공: Dmitrijs / Guest Service Agent 님, 2024년 3월 23일
Hi Barbara!Thank you for your time to leave a review of your stay! We are thrilled to know that you enjoyed your time at Sandman Signature London Gatwick. Brijesh will definitely appreciate your warm words :). We hope we will see you at some point again in future!All the best,

10/10 - 훌륭해요

kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great overnight stay - 10 mins drive to Gatwick, Would definitely stay again.
2024년 3월에 1박 숙박함
답변 제공: Guest Service agent 님, 2024년 3월 21일
Dear Kevin, Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met all your expectations and I am looking forward to welcome you back. :)

8/10 - 좋아요

Carolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient hotel for Gatwick lovely rooms and good staff
답변 제공: Reception team 님, 2024년 3월 18일
Dear Carolyn!It is great to see that you a good time in our hotel and appreciated the location of the hotel and our staff. We would love to see you at Sandman Signature London Gatwick again!All the best!

10/10 - 훌륭해요

Julie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and the food was great. A lot farther from the airport than I expected.
2024년 3월에 1박 숙박함
답변 제공: Georgina 님, 2024년 3월 13일
Hi Julie,Thank you for choosing Sandman Signature London Gatwick Hotel. By the looks of the rating you had given us, it appears to me that we have met your expectations on facilities and services. Thank you once again :)

10/10 - 훌륭해요

Juan L

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: reception 님, 2024년 3월 14일
Hi Juan,.Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased by the looks of the rating you gave us that we managed to meet your expectations.

10/10 - 훌륭해요

patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just enjoyed my stay ,meet up with family ,which was great ,tks so much .
2024년 2월에 2박 숙박함
답변 제공: Georgina 님, 2024년 2월 15일
Hi patricia,Thank you for choosing Sandman Signature London Gatwick Hotel, I am pleased that you had an enjoyable stay. Until next time :)

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to the airport and a reasonable rate/place to stay.
2024년 1월에 1박 숙박함
답변 제공: Dmitrijs / Guest Service Agent 님, 2024년 2월 9일
Dear Pamela!We appreciate the time you took to give us a review. It is great to see that you found the location of our hotel convenient and found the stay to be a good value for money. We would love to welcome you again in future!Take care and all the best!

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location, large room, friendky staff
2024년 2월에 1박 숙박함
답변 제공: Dmitrijs/ Guest Service Agent 님, 2024년 2월 7일
Dear Susan!Thank you for taking the time to give us a review. We are pleased to see that you appreciated the location of our hotel, our lovely staff and the state of the room. We would love to see you stay with us again in future!All the best!

10/10 - 훌륭해요

Saptarshi

2024년 1월에 1박 숙박함
답변 제공: Guest Service agent 님, 2024년 3월 21일
Hi Saptarshi,Thank you for choosing Sandman Signature London Gatwick Hotel. It looks like we have met all your expectations. I will be looking forward to welcome you soon :)

10/10 - 훌륭해요

David

2024년 1월에 1박 숙박함
답변 제공: Guest Service agent 님, 2024년 3월 21일
Hi David,Thank you for choosing Sandman Signature London Gatwick Hotel. It looks like we have met all your expectations. I will be looking forward to welcome you soon :)

10/10 - 훌륭해요

Lesley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely modern hotel close to the airport, perfect for our needs.
2024년 1월에 1박 숙박함
답변 제공: reception team 님, 2024년 1월 31일
Hi Lesley,Thank you for choosing Sandman Signature Hotel. I am pleased that your stay went well and we have met your expectations

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very helpful with directions and suggestions on what to do and where to go.
2024년 1월에 2박 숙박함
답변 제공: Georgina 님, 2024년 1월 30일
Hi Stephen, Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that it appears that we have met all your expectations. Until your next visit, :)

10/10 - 훌륭해요

Damien

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: reception team 님, 2024년 1월 27일
Hi Danien,Thank you for your 5 star rating. I truly appreciate. I hope to have you back soon. :)

4/10 - 별로예요

claire

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Miserable staff and property looking really tired.
2024년 1월에 2박 숙박함
답변 제공: Guest Service agent 님, 2024년 1월 21일
Dear Claire,I would like to apologize for the inconvenience you experience during your stay with us. I am keen to hear more of your experience so if you could give us more details by contacting our Guest Service Manager. We will be looking forward to hearing from you.

10/10 - 훌륭해요

Trevor

2024년 1월에 1박 숙박함
답변 제공: Guest Service agent 님, 2024년 1월 12일
Hello Trevor, thank you for your time and review, it appears we didn't exceed your expectations when you visited us, we hope this does not effect you returning to the sandman in the futurekid regards reception

6/10 - 괜찮아요

Emma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The pool was shut during our time from check in to check out. We could have gone to the travel lodge instead. Room was clean bed was comfy
2023년 12월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2024년 1월 6일
Hi Emma,Thjank you for your rating. I am please you find the room clean and bed comfortable for you liking.

4/10 - 별로예요

Rebecca

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Georgina 님, 2024년 1월 1일
Hi Rebecca,It looks like we have not met your expectations. I wish to know what areas you believe we need to improve. I am happy to hear from you again :)

8/10 - 좋아요

Ronn James

2023년 12월에 2박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 27일
Hi Ronn,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that somehow we managed to meet some of your expectations. I apologized for the shortcomings. If you can let us know where to improve I am looking forward to your reply.

10/10 - 훌륭해요

Asenaca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Georgina 님, 2023년 12월 23일
Hi Asenaca,Thank you for choosing Sandman Signature London Gatwick Hotel. I appreciate you had given us a 10 star rating which appears to me that we have met your expectations. I am looking forward to welcome you back soon :)

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly, comfortable and convenient hotel
We had a lovely overnight stay. it is particularly helpful that there is a fridge and microwave in the spacious room. We could have done with a bit more light where the microwave was. The bathroom became very steamed up after we all had showers as the extractor did not seem to be very efficient and there was a huge amount of condensation on the inside of the windows in the morning but these were minor issues compared to the convenience and comfort of the room. The staff were friendly and helpful.
2023년 12월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 22일
Hi,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that despite our shortcomings you have evaluated our services great. However, the minor issues you mentioned is being dealt. I will be looking forward to welcome you back again. Many thanks

10/10 - 훌륭해요

Lewis

2023년 12월에 1박 숙박함
답변 제공: Georgina 님, 2023년 12월 23일
Hi Lewis,Thank you for choosing Sandman Signature London Gatwick Hotel. I appreciate you had given us a 10 star rating which appears to me that we have met your expectations. I am looking forward to welcome you back soon :)

2/10 - 너무 별로예요

Jennifer

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No safety grab bars in the shower. Very slippery. Noisy motor noise above the room. Dining area and bar close far too early for travelers. No airport shuttle, taxi was £26 each way to Gatwick. Notv recommended, I would not stay here again.
2023년 12월에 1박 숙박함
답변 제공: Georgina 님, 2023년 12월 22일
Good evening Jennifer,I am sorry to hear that we did not meet your expectations. I wish we would have known these on the day of your stay as I believe the reception team will be able to help.

8/10 - 좋아요

Moira

좋아요: 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 16일
Hi Moira, Thank you for choosing Sandman Signature London Gatwick Hotel. Thank you also for giving us 8/10 rating. It looks like we have met most of your expectations. I will be looking forward to welcome you back in the hotel soon :)

10/10 - 훌륭해요

Simran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Georgina 님, 2023년 12월 17일
Hi Simran,Thank you for choosing Sandman Signature London Gatwick Hotel. It appears on your rating that we have met your expectations. I am pleased that you had a great stay. I hope to have you back very soon.

8/10 - 좋아요

Ioannis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and great value hotel. You need a car to go around as the hotel is located outside the town centre. The only complaint I have is the breakfast. It was extremely basic and everything was not fresh or tasty. Probably the worst breakfast I've had in a hotel
2023년 11월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 15일
Dear Ioannis,Thank you for choosing Sandman Signature London Gatwick Hotel. I am somehow pleased that you find convenience with the services we have provided. However, your comment about the food alarms me that I will speak to the team with regards to this, I hope the latter will not hinder you from coming back to us in the future.

4/10 - 별로예요

Ahfia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old and stale smelling
2023년 12월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 15일
Dear Ahfia,Thank you for choosing Sandman Signature London Gatwick Hotel. It looks like from the rating that we almost meet your expectations. I will be very happy to hear that missing point if you can. I will be looking forward to see you again :)

10/10 - 훌륭해요

Bernadette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Stay
My family booked 3 rooms for an overnight stay. We were delighted with the rooms which were large and very comfortable. The in house breakfast was excellent value as it was included in the room price. Possibly my favourite part though was a lovely swim in the pool. I would highly recommend this hotel
2023년 12월에 1박 숙박함
답변 제공: reception 님, 2023년 12월 13일
Hi Bernadette, thank you for your time and feedback we are delighted that your stay was pleasant and we was able to exceed your expectations. we hope to welcome you back to the hotel in the future kind regards reception team.

8/10 - 좋아요

Derek

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: reception 님, 2023년 12월 13일
Hi Derek thankyou for your time and review we sincerely apologise that your stay wasn't the best and we hope that this doesn't effect you coming back to the hotel in the future kind regards reception

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: reception team 님, 2023년 12월 5일
Dear Valid Guest,thank you for writing a review we highly apricate it, we are delighted that we exceeded your expectations and we hope to welcome you back in the future Kind Regards reception.

8/10 - 좋아요

Ian

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sandman signature
Very nice and a comfortable stay with the nice coffee on tap. Swimming pool was lovely
2023년 12월에 3박 숙박함
답변 제공: reception team 님, 2023년 12월 5일
Dear Ian,thankyou for your time and review we are delighted to hear your stay was pleasant and that we exceeded your expectations, we hope to welcome you back in the future Kind Regards reception

10/10 - 훌륭해요

Darren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Dmitrijs 님, 2023년 12월 2일
Dear Darren!Thank you for taking the time to leave a rating for your stay. We are thrilled to see that 10/10 review and we are glad that you found your stay enjoyable. We would love to welcome you again, should you choose to stay with us in future!Best regards

8/10 - 좋아요

Paul

2023년 11월에 1박 숙박함
답변 제공: Tatjana 님, 2023년 12월 19일
Dear Paul, I would like to say thank you for your time and review. It looks like we almost met your expectations. If you please could write to our Guest Service Manger and share what we could improve. We are looking forward to seeing you again and show we can do even better! Kind regards,

10/10 - 훌륭해요

Mike

2023년 11월에 1박 숙박함
답변 제공: Tatjana 님, 2023년 12월 19일
Dear Mike, Thank you very much for your 5 star rating. It looks like we have met your expectations and we do appreciate your feedback. We would like to see you soon again at Sandman Signature Hotel. Kind regards

6/10 - 괜찮아요

Susan

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Anastasija 님, 2023년 11월 26일
Dear Susan, Thank you for your time and review.We appreciate your feedback and hoping to see you again staying with us and we will do our best to exceed your expectations. Kind regards,

8/10 - 좋아요

Arne Bjørn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Anastasija 님, 2023년 11월 18일
Dear Arne Bjorn,Thank you for your time and review.We appreciate your feedback and hoping to see you again in Sandman Signature London Gatwick Hotel. Kind regards

10/10 - 훌륭해요

Neil

2023년 11월에 1박 숙박함
답변 제공: Anastasija 님, 2023년 11월 16일
Dear Neil,Thank you very much for your time and review.We are happy to know you had a nice stay with us and rank our hotel with 10 stars. Hoping you will stay at Sandman Signature again in the nearest future. Kind regards

8/10 - 좋아요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good stay overall
Good stay, could have better coffee, breakfast sauces etc. Windows need replacing, air conditioning a little loud. Kettle leaked. Overall a good stay. Reception could be more attentive.
2023년 11월에 1박 숙박함
답변 제공: Anastasija 님, 2023년 11월 12일
Dear Samantha,Thank you very much for your time and feedback. We will improve the points you mentioned and hoping to see you again in Sandman Signature London Gatwick Hotel. Kind regards

8/10 - 좋아요

Pierre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We stayed there last year and again recently. We use it as an overnight stop for flights from LGW. The property is a bit dated. Last year one elevator wasn't working, this year the spa was down. The window in our room had moisture on the inside meaning they need to be replaced. That said the staff were very friendly and accommodating. One very weird fact is that last year the bar had only one cork screw which I had to borrow to open my wine, and this year they again only had one cork screw which I couldn't borrow for fear of losing it! They are pet friendly which is nice to know even if we weren't traveling with a pet. Finally, there really isn't any place to walk to so one is limited to their restaurant which is acceptable. Taxi to LGW is anywhere between 20-30 pounds so factor that in.
2023년 11월에 2박 숙박함
답변 제공: Anastasija 님, 2023년 11월 12일
Dear Pierre,Thank you very much for your time and review.We appreciate your feedback, as it allows us to make improvements to provide a better experience for our guests. We will look into every point you mention in the comments and will do our best to provide high level of customer service. Hoping to see you again. Kind regards

2/10 - 너무 별로예요

Kelly

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Anastasija 님, 2023년 11월 10일
Dear Kelly,Thank you for your time to review your stay. We are sorry to know we didn't meet your expectations and if there is anything we could do better, we would like to know. We believe we can do much better, so we hope you will stay with us again in the future. Kind regards

6/10 - 괜찮아요

Kiley

별로예요: 숙박 시설 상태 및 시설
The hotel itself looks good on first impression. The room was clean but the window was full of water from condensation and mould on the window sill. The shower over the bath meant water went everywhere which is a challenge with 3 kids to shower. The swimming pool was amazing and a good size. The kids loved it. Breakfast was awful. Food sat for long periods, stale muffins and pastries. Unhappy staff. The check out member of staff was very friendly
2023년 10월에 1박 숙박함
답변 제공: Tatjana 님, 2023년 11월 6일
Dear Kiley, We appreciate your review as it will help us to improve. I have already passed your review to the relevant departments. We do apologies for not meeting your expectations and promise to be better. We are hoping for another visit to see our improvements. Kind regards

8/10 - 좋아요

Marie-Claude

연인과의 여행
좋아요: 직원 및 서비스
Close to the airport
2023년 10월에 1박 숙박함
답변 제공: Tatjana 님, 2023년 11월 1일
Dear Marie-Claude, Thank you for your review. We are glad that you found our location convenient. We are looking forward to seeing you again:) Kind regards

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스
2 night stay, but room was not made up between, bed not made, tea/coff not replaced, or a clean mug. Disappointed
2023년 10월에 2박 숙박함
답변 제공: Tatjana 님, 2023년 11월 1일
Dear Anonymous, thank you for your time and review. Looks like we have not met your expectations. We provide every guest with our welcome letter, and it shows that the cleaning can be requested day prior or on a day. We apologies if by any chance you did not get the welcome letter, and we hoping to see you again . Kind regards

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: reception team 님, 2023년 10월 30일
Hello Catherine thank you for your time and review we are delighted to hear you had a pleasant stay with us and that we met your expectation we hope to welcome you back to the hotel very soon! kind regards reception

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Work related
2023년 10월에 1박 숙박함
답변 제공: Tatjana 님, 2023년 10월 29일
Dear Paul, I want to thank you for your time and review. We are glad to hear that we met your expectations. We are looking forward to seeing you again. Kind regards

10/10 - 훌륭해요

Rebecca

2023년 10월에 1박 숙박함
답변 제공: Anastasija 님, 2023년 10월 28일
Dear Rebecca,Thank you very much for your time and 10 star review.We are glad to know you liked your stay Sandman Signature London Gatwick Hotel and we hoping to see you again. Kind regards

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Great hotel with good facilities
2023년 10월에 1박 숙박함
답변 제공: reception team 님, 2023년 10월 27일
Hello thank you for your time and review we are delighted to hear you had a pleasant stay with us and we hope to welcome you back soon to the hotelkind regards reception