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레드 루프 인 피터즈버그 - 포트 리 여행 후기

2 out of 5
레드 루프 인 피터즈버그 - 포트 리
12205 South Crater Rd, Building A, Petersburg, VA

이용 후기

4.8
평점 10 - 훌륭해요. 549개 이용 후기 중 62개" "
평점 8 - 좋아요. 549개 이용 후기 중 83개" "
평점 6 - 괜찮아요. 549개 이용 후기 중 86개" "
평점 4 - 별로예요. 549개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 549개 이용 후기 중 223개" "

4.8/10

청결 상태

5.6/10

직원 및 서비스

4.8/10

편의 시설/서비스

4.4/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exageradamente muy mal
2024년 3월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 23일
Querido Brian,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN PETERSBURG - FORT LEE. Red Roof agradece sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho con la estadía poco satisfactoria que tuvo con nosotros. En última instancia, nuestro objetivo es que todos nuestros huéspedes tengan una estadía positiva, limpia y cómoda, por lo que nos desanima saber que esta no fue la impresión que le dejó. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes. Nos encantaría tener otra oportunidad de brindarte una mejor experiencia la próxima vez que estés en la ciudad.Atentamente,LaTundeGestión del techo rojoEspecialista en RediResponse

2/10 - 너무 별로예요

Haileigh

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
absolutely disgusting, smelled of cigarettes and weed, a camera was pointed directly into our room, hotel key card took multiple times to work. i would rate it a negative star if i could.
2024년 3월에 3박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 19일
Dear Haileigh,We are sorry to hear your recent experience at the Red Roof Inn Petersburg - Fort Lee fell far below your expectations. At Red Roof, we value our guests and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Anahi

별로예요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 15일
Hello Anahi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PETERSBURG - FORT LEE and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 - 별로예요

Johanna

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The non-smoking room stank too much of cigarette.
2024년 3월에 2박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 11일
Dear Johanna, Thank you for taking the time to tell us about your experience at the RED ROOF INN PETERSBURG - FORT LEE. I am sorry that your experience was less than ideal due to the overpowering smell of cigarette smoke you indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Beverly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was extremely tired when my spouse and I arrived, so I really appreciated the warm greeting at the front desk, clean and comfortable room. Would stay again.
2024년 3월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 8일
Hello Beverly, Thank you for taking the time to tell us about your experience at the Red Roof Inn Petersburg - Fort Lee. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Cathy Ann 님, Drummondville

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was filthy,dirty and noisy.
2024년 2월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 27일
Dear Cathy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PETERSBURG - FORT LEE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the hotel been filthy, dirty and noisy. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 22일
Hello Jessica, The staff at the Red Roof Inn Petersburg - Fort Lee and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Cristihan

2024년 2월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 3월 24일
Thank you for your perfect rating, Cristihan. The staff at the RED ROOF INN PETERSBURG - FORT LEE and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Kasiablue

2024년 2월에 2박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 3월 24일
Thank you for your positive rating, Kasiablue. The staff at the RED ROOF INN PETERSBURG - FORT LEE and I were screaming with excitement when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Kasiablue

2024년 2월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 3월 24일
Thank you for your perfect rating, Kasiablue. The staff at the RED ROOF INN PETERSBURG - FORT LEE and I were so glad you enjoyed your stay, prompting your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Lucille

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous sommes arrivés, ils nous donnent une chambre utilisée et non nettoyée. Ensuite ils nous donnent une autre dont on ne peut ouvrir la porte. La suivante, les draps sont sales, de l’urine au sol et sur le siège dans la salle de bain, un restant de conserve dans le frigidaire, la climatisation très bruyante et un bip régulier dont nous ne connaissons pas l’origine toute la nuit. Le plancher et contour de toilette sale non lavé. Le personnel est courtois par contre Un hôtel à bannir en ce qui me concerne.
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 23일
Merci d'avoir pris le temps de nous raconter votre expérience au Red Roof Inn Petersburg - Fort Lee, Lucille. Je suis désolé que votre expérience n'ait pas répondu à vos attentes. Vous avez déclaré que même si le personnel était courtois, certains problèmes ont gêné votre séjour, tels que les chambres sales et l'emplacement de la porte de la deuxième chambre. Afin de remédier à ces problèmes dans les meilleurs délais, j'ai partagé vos commentaires avec l'établissement.Grâce à vos retours, Red Roof peut œuvrer pour apporter les changements nécessaires. Je vous souhaite le meilleur pour la suite de vos séjours.Sincèrement votre,Red Roof Management

4/10 - 별로예요

Shawn

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 23일
Hello Shawn,Your review of the Red Roof Inn Petersburg - Fort Lee was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

8/10 - 좋아요

Chanel

가족 여행
좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 11월 15일
Hello Chanel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PETERSBURG - FORT LEE and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptional service!
Front desk manager Prince was exceptional. He went above and beyond to accommodate my mother. He had extremely superior customer service skills. 5 stars for sure!
2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management Rediresponse Specialist 님, 2023년 11월 14일
Hello Mike,Thank you for telling us about your recent visit to RED ROOF INN PETERSBURG - FORT LEE. I was happy to read that our exceptional front desk personnel met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. Our team at Red Roof look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Maria

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was so nice and accommodating!
2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management Rediresponse Specialist 님, 2023년 11월 8일
Dear Maria,Thank you for sharing your thoughts following your recent visit to RED ROOF INN PETERSBURG - FORT LEE. I was delighted to read that our nice and accommodating front desk staff met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Our team at Red Roof look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Iyesha

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel looks nothing like the pictures, sheets had stains, towels were dirty. Please don’t let the pictures fool you like it fooled me. Would not recommend
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 2일
Thanks for sharing your feedback with us, Iyesha. The team at our Red Roof Inn Petersburg - Fort Lee was saddened to see that we failed to provide you with a satisfactory stay. You stated that the stained sheets and dirty towels hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Linda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It had a bed.
Do not go.
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 30일
Hello Linda,Thank you for sharing with us. Your review of the Red Roof Inn Petersburg - Fort Lee was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Luis

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good Customer service. The room was terrible - not clean, the bathtub was disgusting and no toilet paper.
2023년 10월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 10월 21일
Hello Luis,Thank you for taking the time to tell us about your stay at the Red Roof Inn Petersburg - Fort Lee. I'm glad you were pleased with the customer service provided. However you indicated that the unclean room and bath tub hindered your stay. We will take your comments into consideration to make changes to improve our customer experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

4/10 - 별로예요

Tyschelle

2023년 10월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 10월 18일
Hi Tyschelle,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Petersburg - Fort Lee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist

4/10 - 별로예요

Lisa

반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The room was not clean, the bedspread was stained.
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 15일
Thanks for sharing your feedback with us, Lisa. The team at our Red Roof Inn Petersburg - Fort Lee was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unclean room and the stained bedspread hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Erica

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wish the bathtub was a bit more cleaner. The refrigerator made a loud sound during the night. Otherwise very clean and quiet. Location is awesome near the expressway.
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 15일
Thank you for sharing your feedback with us, Erica. The team at the Red Roof Inn Petersburg - Fort Lee was pleased to know that you were fond of our cleanliness and quietness. However, you made mention of the noise from the refrigerator and that the bathtub could be a bit cleaner. As such, your sentiments may be taken into account.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

MARIA FAY 님, Jackson

2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 28일
Thank you for sharing your 5/5 rating with us, Maria Fay. Our staff at the Red Roof Inn Petersburg - Fort Lee was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Darcilee

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches in room told front desk did nothing Will post pictures of property
2023년 9월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 9월 30일
Dear Darcilee,I appreciate you sharing your feedback following your stay at the Red Roof Inn Petersburg - Fort Lee. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Darlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 17일
Hello Darlene,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Petersburg - Fort Lee appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what took place throughout your stay and how Red Roof can improve on our service, so please consider adding comments to your survey in the future.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

2/10 - 너무 별로예요

Shakira

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is not kept up to standard as the photo shows, also the sheet and towel seems to have been use already
2023년 9월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 9월 12일
Dear Shakira,Thank you for taking the time to tell us about your experience at the RED ROOF INN PETERSBURG - FORT LEE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues highlighted which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

10/10 - 훌륭해요

Tyree

2023년 9월에 1박 숙박함
답변 제공: Chirell Rediresponse Specialist 님, 2023년 9월 9일
Dear Tyree,Thank you for taking a moment to complete our survey at the Red Roof Inn Petersburg - Fort Lee. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

10/10 - 훌륭해요

Delores

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 9월 7일
Hello Delores, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Petersburg - Fort Lee and I were delighted to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

2/10 - 너무 별로예요

Lonnel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No rooms available
I was traveling from Orlando and was making a stop to sleep. We i got to the Hotel they had no clean rooms available and i had to find another hotel. Today is September 3, and i haven't received my refund yet. This was not good for a tied man on the road trying to get some sleep.
2023년 8월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 15일
Thanks for sharing your feedback with us, Lonnel. The team at our Red Roof Inn Petersburg - Fort Lee was saddened to see that we failed to provide you with a satisfactory stay. You stated that the lack of clean rooms upon arrival hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Ivan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checked in and left in the same hour. That bad.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Lester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 8월 29일
Thank you for sharing your 10/10 rating with us, Lester. Our staff at the Red Roof Inn Petersburg - Fort Lee was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

2/10 - 너무 별로예요

Charles 님, Warrenton

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would not give extra towels
2023년 8월에 2박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 8월 28일
Hi Charles,Thank you for taking the time to write a review of your stay at the Red Roof Inn Petersburg - Fort Lee. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. You indicated that you requested towels but were refused, our apologies for any inconvenience. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

4/10 - 별로예요

Tasha

별로예요: 직원 및 서비스
False advertisement and the hallway smelled like mildew and had leaks and mirrors wasn’t fully clean
2023년 8월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 9월 1일
Hello Tasha,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Petersburg - Fort Lee. Please accept our most sincere apologies for any inconvenience caused by the smell of the hallway had and the mirror cleanliness. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

4/10 - 별로예요

Jessicq

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Djeii
2023년 8월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 9월 1일
Hi Jessicq,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Petersburg - Fort Lee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

Richard

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Just terrible, waited almost an hour to get in our room.

2/10 - 너무 별로예요

Richard

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Took 40 minutes to get a room. Computers kept going down. People coming back to lobby after getting room saying there was somebody already In the room they were assigned, or coming back to lab by saying the room was never cleaned. I was traveling with a 1, and 4 year old and my wife. They gave us an “upgraded” room for waiting so long, what a pain in the bud. Girl at front counter was stressed and overworked. She was nice and did her best to help us out. Would I stay again? If I had absolutely no where else to stay, I would stay again.
2023년 8월에 1박 숙박함

4/10 - 별로예요

CHRISTOPHER

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 8월 10일
Hello Christopher, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PETERSBURG - FORT LEE and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist

2/10 - 너무 별로예요

Niki

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very old decrepit building's. It should be torn down. Bed was hard and so uncomfortable it hurt my back. Someone walked right in to my room when i was in it, the room was dirty old and gross. Nothing like the pictures. One of tbe dirtiest motels ive ever stayed in.pass
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Donna

Was a bit taken back when we were taken to 2nd floor to a room that was unmade and trash all over the hallway due to contractors living there! Was a bit scared. If not for night Manager we would have left there but she put us in another room away from that situation .Then the next room was by itself and on first floor. This room worked for the rest we needed to continue on the road.
2023년 7월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 7월 31일
Dear Donna,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN PETERSBURG - FORT LEE. Thank you for your 6/10 rating. I am happy to read that the night manager was quick to provide another room away from that situation you encountered initially and allowed you to get the rest you needed to continue on the road. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent room at an excellent price. I'm VERY pleased with this booking
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Elmahdi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 7월 22일
Dear Valued Guest,Thank you for taking a moment to complete our survey. A the Red Roof Inn Petersburg – Fort Lee we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Tyschelle

2023년 7월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 7월 18일
Dear Tyschelle,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Petersburg – Fort Lee and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

2/10 - 너무 별로예요

Melissa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room smelt like smoke and was not quite at all
2023년 7월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 7월 18일
Dear Melissa,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Petersburg – Fort Lee and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

4/10 - 별로예요

Ashlei

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not very clean
When we got there the front door was locked and we had to go to the side door which was slightly irritating. On our way to our room there were wires running from a roof to a random “storage room” or so we are assuming. Upon entering our room it hadn’t been swept or vacuumed in quite some time, the bathtub drain was laying in the center of the tub, and there was trash and dead flies in the window sills, the beds were clean but overall it was a serious disappointment. The hallway also smelled absolutely repulsive. I didn’t take photos of anything but the wires but I would have rather stayed on the side of the road in my car.
2023년 7월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 7월 15일
Dear Ashlei,Thank you for telling us about your recent visit at the Red Roof Inn Petersburg – Fort Lee. It's truly disheartening to read that you had a less than stellar experience due to the uncleanliness of your room and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty. My first room was disgusting. Toilet and shower were messed up so they moved me to another room but that room had a gunshot through the window. Didn’t feel safe at all. & they had huge roaches. Mold on ceilings. Front desk staff was rude too.
2023년 6월에 10박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 7월 8일
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN PETERSBURG - FORT LEE. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness you described along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Tyschelle

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 5일
Hello Tyschelle,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Petersburg – Fort Lee and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Andria

연인과의 여행, 반려동물 동반 여행
honestly we were pleasantly surprised by how clean and comfortable the room was. Sure, there were some surfaces like doors and walls that could have done with a good magic eraser, but the bed was clean and comfortable and just what we needed for a one night quick stay.
2023년 7월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 7월 5일
Hi Andria,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Petersburg – Fort Lee with us. It was so rewarding to see that we earned your 5/5 score with our clean and comfortable rooms and beds. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. However, you indicated that there were some surfaces that needed some attention. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRediResponse Specialist

4/10 - 별로예요

kasche

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pictures of the place was far better than in person. The hall to get to the rooms when you first enter a smell of smoke just hits you. The carpet is filthy and inside the room paint is peeling off the walls. The bedsheets were stained the cover spread was dirty looked like someone was standing on top of them with their shoes on. The remote control was sticky feeling. Overall I was not happy of the upkeep of this place.
2023년 6월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 6월 13일
Hi Kasche!Thank you for taking the time to tell us about your experience at the Red Roof Inn Petersburg – Fort Lee. I am disappointed that your experience did not meet your expectations. You indicated there was a smell of smoke in the hallways, the bedsheets were stained the cover spread was dirty amongst other issues. Please accept our sincerest apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Devorine RediResponse Specialist

8/10 - 좋아요

cassandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No Pool’
Was a little skeptical once I got there and settled into the room and saw the police patrolling. The room was updated with new furniture, so that wasn’t the bad. The tub could have been cleaned. Other than that the room stinks like a smokers room. I had to go to the local store to get air fresheners but once I did that everything was OK. The air conditioner was super super cool I have never stayed in a hotel that the AC was that cold, which is a very good thing and the water is super super hot thumbs up check in was very easy I didn’t like that they didn’t have any cups in the room and I had to go to the office to get the cups and I had to go to the office to get the ice is where the ice machine is located . It was super quiet I didn’t have any issues with noise with neighbors or in the area. Although I had to walk to the store which was my choice, I did see some people standing outside that didn’t make me very comfortable outside of the hotel, but other than that it was OK I don’t like it that it has tile floor and that carpet. Also, I wish the pool was open. It look like their swimming pool hadn’t been open in decades.
2023년 6월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 6월 7일
Dear Cassandra,We are sorry to hear your recent experience at the RED ROOF INN PETERSBURG - FORT LEE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,OliviaRediResponse Specialist

2/10 - 너무 별로예요

Alicia

2023년 5월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 5월 9일
Hello Alicia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Petersburg – Fort Lee and I are disappointed to see your 1/5 score following your stay. We are sorry you had a less than satisfactory experience. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

6/10 - 괜찮아요

Valerie

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not great with family travel
Outdated, the bathtub was rusty and didnt look clean, so i didnt bathe the baby like planned. The area was also a little sketchy, did not feel safe with an infant.
2023년 5월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 5월 8일
Dear Valerie,Thank you for taking the time to tell us about your stay at the Red Roof Inn Petersburg – Fort Lee. We are sorry you had a less than satisfactory experience. You indicated that the you felt unsafe with your infant, the property was outdated, along with the other listed hinderances. Your feedback is important to us and will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ChevaneseRediResponse Specialist