외관

서버번 스튜디오 포트 아서 여행 후기

2 out of 5
서버번 스튜디오 포트 아서
6900 Memorial Boulevard, Port Arthur, TX

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 29개 이용 후기 중 14개" "
평점 8 - 좋아요. 29개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 29개 이용 후기 중 3개" "
평점 4 - 별로예요. 29개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 29개 이용 후기 중 1개" "

8.6/10

청결 상태

8.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Cedric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super!
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 5일
Thank you for taking the time to leave us such a kind review.Reviews like yours keeps our spirits up and our drive going to provide the best experience to our guests while they also receive the best value.We look forward to your next stay with us.

8/10 - 좋아요

Omar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We look forward to your next stay with us.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is right up tbe street from everything. Just a very short drive. The only thing i didn't like is that the bathroom had small roaches behink the sink that would come out at night.
2019년 12월에 1박 숙박함
답변 제공: Harry 님, 2019년 12월 18일
Thank you for letting us know about your recent stay with us. We sincerely apologize for this inconvenience. I will talk with our housekeeping staff and make sure this does not happen in the future. Hopefully you come back next time you are in the Port Arthur Area so we can show you our best.

6/10 - 괜찮아요

Thu Van

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointment
Getting to the hotel you have to drive further out and and around to get to the hotel. Hallway has a very strong odor. Room was not up to expectations with the pricing. Restroom was very small not enough spaces
2019년 8월에 1박 숙박함
답변 제공: Harry 님, 2019년 8월 26일
Hello there, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I do apologize about the odor, but having Kitchenettes, guest cooking occasionally does leave a odor. However, we do appreciate your business and will work hard to make sure our guest are taken care of. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

8/10 - 좋아요

실제 이용하신 고객

2019년 5월에 1박 숙박함
답변 제공: VJ 님, 2019년 5월 27일
Thank you for taking the time to leave us such a kind review. Reviews like yours keeps our spirits up and our drive going to provide the best experience to our guests while they also receive the best value. We are glad you had a great stay and hope to see you again.

10/10 - 훌륭해요

Tameka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay!
It was wonderful
2019년 4월에 2박 숙박함
답변 제공: VJ 님, 2019년 5월 8일
Thank you for taking the time to leave us such a kind review. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards

10/10 - 훌륭해요

Kelley H.

perfect for what we needed
clean. easy access. could have used instructuons on how tue stove and air conditioner worked. took several tries to get them right. Good bed.
2019년 1월에 6박 숙박함

10/10 - 훌륭해요

Marcelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent customer service
Nice room. I left a suit jacket in the closet, and they called to let me know. It’s a very nice jacket, so I am very grateful.
2018년 12월에 1박 숙박함
답변 제공: VJ 님, 2018년 12월 18일
Thank you for taking the time to leave us such a kind review. Reviews like yours keeps our spirits up and our drive going to provide the best experience to our guests while they also receive the best value. Your tips are also very helpful for traveling guest that read this review. We are glad you had a great Stay and hope to see you again.

8/10 - 좋아요

실제 이용하신 고객

Nice, Great.
Fast check-in, the pool is still closed because of repairs after Hurricane Harvey
2018년 9월에 1박 숙박함
답변 제공: . 님, 2018년 9월 10일
Thank you for providing us with these kind words. Your review will serve as encouragement to all the staff to continue to doing a great job. We all enjoyed your stay during your visit and hope to see you again in the future.

10/10 - 훌륭해요

Tameka J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great rooms were nice!
답변 제공: Harry 님, 2018년 4월 4일
It is such a pleasure to know you enjoyed your time with us! Thank you for staying with us and letting us know how your experience was We are glad you had a great Easter visit and hope to see you again

2/10 - 너무 별로예요

Karen

별로예요: 직원 및 서비스, 객실의 편안함
Big Mistake_Horrible Experience
This was probably one of the worst experiences staying at a hotel. The air went out and I was given another room which overlooked a filthy pool. Second there was no way to keep the sun from beaming in my eyes because the drapes couldn't be closed!! Just will never stay there again!!!
2017년 7월에 2박 숙박함
답변 제공: Melody 님, 2017년 7월 22일
Thank you for letting us know about your recent stay with us. We sincerely apologize for this inconvenience. I will talk with our maintenance staff and make sure this does not happen in the future. Hopefully you come back next time you are in the area so we can show you our best.

10/10 - 훌륭해요

Dave

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extremely Helpful
The front desk was awesome. My employer called with information concerning my early morning departure and they made sure I was aware and everyone else in my party!
2017년 5월에 1박 숙박함
답변 제공: Melody 님, 2017년 7월 7일
Thank you for your review and comment, glad you all got the message(s) . Look forward to your next stay with us

6/10 - 괜찮아요

Jamie

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
답변 제공: General Manager 님, 2017년 3월 7일
Thank you for taking the time to send us a review. Look forward to your next stay with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was good. Room was clean. Lots of noise late night and early in the morning. Sounded like construction was going on next door or below my room
답변 제공: General Manager 님, 2017년 3월 7일
Thank you for your on-line review. We would like to apologize for the noise due to construction. We look forward to your next stay with us.

8/10 - 좋아요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
Hotel was good. Staff was friendly. Room was clean. Stayed for four nights. No issues
답변 제공: General Manager 님, 2017년 3월 7일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

8/10 - 좋아요

Colvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great

4/10 - 별로예요

Steven 님, fayette ille NC.

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
All of the pool furniture was a plastic material and every piece was broken in some form or fashion very cheap pool furniture
답변 제공: Melody 님, 2016년 8월 1일
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I do apologize about the pool chairs. I just recently order new ones. However, we do appreciate your business and will work hard to make sure our guests are taken care of. Thank you so much for your business and we look forward to seeing you in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Melody 님, 2016년 7월 23일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

10/10 - 훌륭해요

tina 님, Beaumont

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Content
Very relaxing for our 4 day stay. The staff was very attentive
답변 제공: Melody 님, 2016년 6월 4일
Glad you enjoyed your stay with us. It was a pleasure to have you and your wonderful family here. Look forward to your next stay with us.

10/10 - 훌륭해요

tina 님, Beaumont

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
awesome
The customer service truly impressed me. The price is great. I got more than I paid for. I stayed for 4 days.
답변 제공: Melody 님, 2016년 6월 4일
Thank you for you wonderful comment regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Tina 님, Port Arthur Texas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy
My family and I were pleasantly surprised to find such an inviting room at a low rate. Clean and Updated. Customer service was perfect. We stayed for 4 days with 2 rooms and they met all of our needs.
답변 제공: Melody 님, 2016년 5월 28일
Thank you for your on line review of our Hotel. We are glad you enjoyed your stay and look forward to serving you again in the near future.

4/10 - 별로예요

실제 이용하신 고객

Over priced
Moderate at best most facilities are smoke free this one was not. The hallway wrenched of smoke. It was not as nice I expected for the price I paid
답변 제공: Melody 님, 2016년 6월 4일
We are sorry to hear that you were not pleased with your stay. we would like you to try us out again and will ensure you are not put on the smoking room floor.

4/10 - 별로예요

Mervyn

별로예요: 직원 및 서비스
OK for the price but....
First night no soap in the room, clean but the bath towels are very thin. Road noise from the freeway is very loud and all night. AC doesnt work too well. Not bad for the price, its a hotel for refinery turnaround workers, nothing more. Pay the extra $25 a night and stay somewhere nicer unless basic is good for you
답변 제공: Melody 님, 2016년 6월 4일
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the internet. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ONB
Great place to stay for extended periods of time. Stop and get a dozen eggs, bread, butter, and milk and settle in. Everything provided in the room for a long, comfortable stay..
답변 제공: Melody 님, 2015년 10월 31일
Thank you for your excellent review on line. It is encouraging and motivating for our staff to excel even more. Look forward to serving you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!!
답변 제공: Melody 님, 2015년 8월 13일
Thank you for your on line reveiw

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Melody 님, 2016년 7월 23일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

6/10 - 괜찮아요

James 님, Nederland

별로예요: 청결 상태, 객실의 편안함
One night stay
It was a nice room. But for the price I paid I would like to have a room that did not smell like it was moldy.. Other then that the accommodation where good...
답변 제공: Melody 님, 2016년 7월 23일
Thank you for letting us know about your recent stay with us. We sincerely apologize for this inconvenience. I will talk with our housekeeping staff and make sure this does not happen in the future. Hopefully you come back next time you are in the Port Arthur Area so we can show you our best.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Melody 님, Springdale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Room
Great room, internet a little slow.