냉장고, 전자레인지, 쿡탑, 식기 세척기

메인스테이 스위트 애디슨-댈러스 여행 후기

2.5 out of 5
메인스테이 스위트 애디슨-댈러스
15200 Addison Road, Building A, Addison, TX

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 269개" "
평점 8 - 좋아요. 1001개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 183개" "
평점 4 - 별로예요. 1001개 이용 후기 중 142개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 130개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

10/10 - 훌륭해요

Youngki

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함
답변 제공: SP 님, 2020년 2월 17일
Thank you for taking the time to review our hotel! We truly appreciate your feedback and delighted to know you enjoy the service and rooms at our hotel. Kind Regards

2/10 - 너무 별로예요

Kirby

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches- dirty.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Kirby, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 - 좋아요

Hien

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable and good living condition with such a low price for each night.
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Hien,We appreciate your positive feedback on our affordable rates and living conditions. Our goal is to provide value for our guests' money and ensure a comfortable stay. Should you have any future concerns, please don't hesitate to reach out to us directly for assistance.

4/10 - 별로예요

Donna 님, Carrollton

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Broken door to bathroom and was not able to close. Roach in the bathroom. Tub area was not clean. Booked a king room and was given a room with two beds. It was too late in the night to move and ask for a refund.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Donna, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

Todd strean

별로예요: 편의 시설/서비스
I used expedia.com and I was not happy with the service
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Todd strean, We regret to hear about your experience; however, we encourage you to reach out to our management team directly to address any concerns you may have regarding your stay. Your feedback is important to us in improving our services for future guests.

4/10 - 별로예요

Murron

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My room wasn’t ready when I got there and the lady said that it hadn’t been cleaned yet and it would be an hour until I could check in. Luckily, she got to move me to a room that would be done in thirty minutes. I had an event I had to rush to so I didn’t get to check in until later that night. Got into the room and the top lock on the door was broken. The door to the bedroom didn’t even close. They didn’t leave us any towels except two hand towels and one slightly bigger towel. No bath towels. I did not feel safe here.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Murron, We apologize for the inconvenience you experienced during your stay. We take all feedback seriously and will address the issues you mentioned with the relevant teams for improvement. Your safety and satisfaction are our utmost priorities, and we appreciate you bringing these matters to our attention.

10/10 - 훌륭해요

lisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a very nice and clean hotel
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello lisha,We appreciate your kind feedback on our hotel cleanliness. Our team strives to maintain high standards for our guests' comfort and satisfaction. Your positive comments motivate us to continue delivering exceptional service. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

Michael

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This facility is very unclean and unorganized. Although i cannot complain about the staff, they were very polite and professional.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 28일
Hello Michael,We appreciate your feedback regarding our staff members. Guest satisfaction is our priority, and we will address your concerns with our housekeeping team for further improvement. Thank you for taking the time to share your experience with us.

4/10 - 별로예요

Adeshina

별로예요: 청결 상태, 숙박 시설 상태 및 시설
No iron, no coffee maker, no breakfast, no cups, no dish soap or dishwasher soap, plus would not hold 2 prong just fell out, had to stand right in front of tv fir temote to work, horrible carpet, smell of cigarettes was worst. Will never stay in smoking hotel again.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Adeshina, We appreciate you sharing your feedback with us. Your comments will be reviewed by our team for further improvement. Thank you for bringing these matters to our attention.

8/10 - 좋아요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean tvs
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Juan, We appreciate your feedback regarding the cleanliness of the TVs in the hotel. We will address this matter with our housekeeping team to ensure future guests have a pristine experience during their stay. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Karen

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Karen,We apologize for falling short of your expectations during your stay. Please reach out to us directly so we can address any concerns you may have.

6/10 - 괜찮아요

Tony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No breakfast
They show a big breakfast on the listing. So i chose this one. Then when checking in, the clerk says there is no breakfast. Just coffee and bagels.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello Tony, We apologize for any confusion regarding our breakfast offerings. Our listing may have included images of our previous breakfast options, which we have temporarily adjusted due to current circumstances. We appreciate your understanding and hope you still enjoyed your stay with us.

8/10 - 좋아요

Fior

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Fior,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope you had a wonderful experience with us. Should you have any additional feedback or suggestions, please do not hesitate to reach out to us directly so we can further enhance our services. We look forward to welcoming you back in the future for an even better stay.

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beware.
Room was not clean. Did not shower as the tub was yellow and had paint spilled on the tub. They have held my 100.00 deposit to this day without refund 1 week now. Stayed here years ago and was good. Never again.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Paul,We apologize for any inconveniences you experienced during your recent stay. Our housekeeping team strives to ensure all rooms are properly cleaned and maintained. We're sorry to hear about the issues you encountered with the tub, and we will address this with our team. Regarding the deposit, we recommend reaching out to our management directly for assistance. We appreciate your previous stay and hope to have the opportunity to regain your trust in the future.

2/10 - 너무 별로예요

vincent

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down property with shady characters and smell of weed smoke around. Stay away
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello vincent, We're sorry to hear about your recent experience at our hotel. Our team strives to provide a comfortable and safe environment for all guests. We appreciate your feedback and will take it into consideration as we work to improve our facilities. If you have any further concerns, please don't hesitate to reach out to our management team.

4/10 - 별로예요

Jessica

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 2월 15일
Hello Jessica, We apologize that your stay did not meet your expectations. We encourage you to reach out to us directly so that we can address any issues you experienced. We value your feedback and want to ensure your satisfaction.

2/10 - 너무 별로예요

Karen

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Believe the reviews. There is no actual breakfast. They only give you two muffins. Water leaking from roof, musty aroma throughout the hotel, bugs, bugs, bugs (yes, including roaches). Would not recommend unless you're aware of what you're getting into
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Karen,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. We take these matters seriously and will address them accordingly. We appreciate your feedback and will work towards improving our services.

2/10 - 너무 별로예요

John

단체 여행
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello John, Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. We appreciate your comments and will take them into consideration. If you have any further concerns, we encourage you to reach out to our management team directly.

2/10 - 너무 별로예요

Lewis

별로예요: 직원 및 서비스, 객실의 편안함
We didn’t have any hot water but kept being told they were going to get it taken care of. We also had roachesss
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Lewis,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We encourage you to contact our hotel directly to speak with our management team so we can address your concerns. We strive to provide a comfortable and enjoyable stay for all our guests and would like to further investigate the issues you encountered. We are dedicated to ensuring a satisfactory experience for our guests and your feedback is valuable in helping us improve. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy Hotel
One of the most nastiest hotels I have booked
2023년 10월에 7박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Dear Guest, We apologize for the unpleasant experience you had during your stay. Please provide us with specific details so that we can address your concerns accordingly.

10/10 - 훌륭해요

Toni

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Toni,Thank you for your wonderful feedback! We strive to exceed expectations and we're thrilled we were able to do so for you. We hope to welcome you back soon!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not what I was expecting at all
Had roaches, walls weren’t clean, toilet didn’t work right, plastic wrapped around the smoke detector…
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Dear Guest, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 - 별로예요

John

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was misrepresented- no breakfast and no gym (an elliptical is not a gym). Hot water was limited and actually had no hot water one night. All water was out one day. Staff was not informative nor polite. Asked for a late check out and staff said they couldn’t approve a later check out. Disappointed with our stay.
2023년 9월에 10박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello John ,I'm sorry to hear that you had a less-than-ideal experience at our property. We take guest feedback very seriously and are disappointed to hear that we did not meet your expectations. We strive to provide accurate information about our property to all booking platforms, and we apologize if our description was misleading in any way. We will take immediate steps to rectify the situation and ensure that all areas of our property are maintained to the highest standard. Thank you for taking the time to provide feedback, and we hope to have the opportunity to make it right during a future stay.

2/10 - 너무 별로예요

Nakita

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They had roaches crwaling up the walls in the room, homeless people with all their bags piled up on the sidewalk as your walking up tk the entrance asking for money just not a good experience and shouldn't be listed
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Nakita ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 - 별로예요

Angel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't stay here
Hotel was filthy and the elevator didnt work
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Angel,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 - 괜찮아요

Lynn

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Carpets were dirty,elevator didn’t work, cockroaches in the room.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Lynn,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 20일
Hello Amanda, It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

Adrian

별로예요: 편의 시설/서비스
I’ve stayed in worst
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 17일
Hello Adrian,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

4/10 - 별로예요

Omar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Insetos e baratas
Tinha grilos e baratas no quarto. Atendimento da recepção péssimo. Carpete com aspecto sujo.
2023년 8월에 9박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Omar,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 - 좋아요

Bhavesh

좋아요: 청결 상태, 직원 및 서비스
It had a small kitchen and enough utensils to cooking.
2023년 8월에 5박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hi Bhavesh,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Samantha

2023년 8월에 12박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Hello Samantha,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

Ebony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible stay
The room temperature and thermostat did not get below 79 the whole time during my stay. I changed rooms twice and lowered my thermostat as low as it would go and the room would not cool off. Got as hot as 88 degrees at one point.
2023년 8월에 7박 숙박함
답변 제공: Manager 님, 2023년 8월 14일
Hello Ebony, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

2/10 - 너무 별로예요

AKONKENG

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Children running around without parents supervision, The room i booked was dirty crumbs of cookies from entrance into the room to counter top, no towels,. I requested for the room to be changed which was done still this room had no towels, room had a very strong smell. Everything here looks old.Is this property a shelter or a Hotel? I will never visit this place again.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Guest, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

8/10 - 좋아요

Yasmani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hello Yasmani,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Vivek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 30일
Hello Vivek,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

2/10 - 너무 별로예요

Vanessa

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room looked simi clean until you look closer and there were roaches in the cabinets
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hello Vanessa,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Edward

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 22일
Hello Edward,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

Bradley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was very large and beds were pretty comfy.. Things look a bit run down when you get inside but the room was really clean and surprisingly never heard a dog bark either night… I would definitely use them again!!!!
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 4일
Hi Bradley,We appreciate your review and we so appreciate it. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

4/10 - 별로예요

22_0422

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 2박 숙박함
답변 제공: Manager 님, 2023년 3월 20일
Hello 22_0422,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 - 별로예요

Katherine

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wanted a kitchen, however NO cooking supplies were provided. I would have liked a coffee pot, instead of the one small coffee dispenser as I brought my own coffee. There was one small skillet. One ladle, no spoons or forks no sponge or any dish soap to wash the one skillet. I went out and bought a spatula. They were changing the drapes in all the rooms, and a maintence man just opened the door and walked right into my room and told me there were problems changing the drapes in my room and I had to change rooms. All of the old drapes were left in the hallways with a small path to walk. The room I was changed to the table had plaster on it.
2023년 2월에 4박 숙박함
답변 제공: Manager 님, 2023년 2월 23일
Hello Katherine, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 - 너무 별로예요

Gloria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What a dump. Reporting to local FD for fire hazar
Trashy room, toilet didn’t work drapes piled in the hallways.
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 21일
Hello Gloria, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - 너무 별로예요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Samantha
When setting up the appointment, I specified that we had mobility aids. (I was on a cane, as was my mom.) I was exhausted from the long day and misunderstood his comment about no elevator for no internet, so you can probably imagine the surprise when I got in and it went nowhere. He originally had put us the 3rd, but tried moving us to the 2nd floor at least since there were no first floor options.
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 18일
Hello Samantha,We appreciate that you've taken the time to share with us regarding our elevator. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 - 너무 별로예요

Adam 님, Las Vegas

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front lady staff in the day of check in 300pm 12/25/22 was rude. The thing that stood out the most was how run down the hotel was. Completely disgusting with carpet stains all throughout the building. And when I went into my suite the carpet floors had stains and the coach in the suite had stains on it. Completely disgusting and unsanitary. I will definitely not ever stay there again.
답변 제공: Manager 님, 2022년 12월 29일
Hello Adam, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
I just needed a place to sleep for a few nights while in town. It worked for that need but the place is pretty old and really needs a full refresh. However the price is right for the place.
2022년 12월에 3박 숙박함
답변 제공: Manager 님, 2022년 12월 18일
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 - 너무 별로예요

Davonn

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were roaches in my room. Very disgusting and disappointing. I was not comfortable sleeping there and they would not give me a refund.
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 26일
Hello , Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

anthony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The the rooms were filthy holes in the walls roaches I seen mice I'll never stay there again
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 12일
Hello anthony, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience with new rules that have come to pass because limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

Nicole

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The online pictures are very misleading-nothing like online. This place is hooded out , furniture is outdated, cigarettes butts are all at the front door , people look like they are living out of there car. Leaky water stains in the ceiling, more stuff —never again.
2022년 10월에 2박 숙박함
답변 제공: Manager 님, 2022년 10월 11일
Hello Nicole,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 - 너무 별로예요

Andrew

2022년 9월에 14박 숙박함
답변 제공: Manager 님, 2022년 12월 28일
Hello Andrew, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 - 별로예요

gordon

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Everything there was old from carpet being cleaned that still looks dirty to old shower curtains everything needed replacement
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 20일
Hello gordon, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 - 너무 별로예요

Katherine

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There room had a very bad odor, probably from the dirty carpet. The walls and ceiling were gross and dirty. There were several visible water stains on the ceiling. There was also visible wire where the smoke detector has been removed.
2022년 8월에 2박 숙박함
답변 제공: Manager 님, 2022년 9월 9일
Hello Katherine, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.