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레드 루프 인 콜럼버스 노스이스트 - 웨스터빌 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 1001개 이용 후기 중 162개" "
평점 8 - 좋아요. 1001개 이용 후기 중 328개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 238개" "
평점 4 - 별로예요. 1001개 이용 후기 중 147개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 126개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

4/10 - 별로예요

LEE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was in need of updating. I chose it for price, and you get what you pay for. The beds were comfortable. We expected some sort of breakfast but there was only one pot of coffee. Yes, I would stay there again, but don't expect too much.
2024년 2월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 2월 18일
Hello Lee, Thank you for telling us about your stay at the Red Roof Inn Columbus Northeast - Westerville. It's great to hear that your bed was comfortable and our affordable price was to your liking. However, please accept our apologies for issues you encountered during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

James

2024년 2월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 3월 21일
Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn Columbus Northeast - Westerville appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Aliviya

단체 여행, 연인과의 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
No housekeeping! When asked they said it was everyday and no one ever came. Since there was no room service we had to go to the front every day and ask for new towels and wait 20 mins for them. Staff at the front desk were rude, the lady kept rolling her eyes at me and no one was ever at the desk so we had to keep calling the phone number. When my husband first got there they made him wait outside in the freezing cold because his name wasn't on the reservation when I said I was on my way. I know it's a cheap hotel and you definitely get what you pay for. I tried to give it the benefit of the doubt but it was really ridiculous service. Me, nor my family or friends will ever be coming here again.
2023년 12월에 6박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 1월 12일
Hello Aliviya, Thank you for your feedback following your stay with us at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such a usual experience. You indicated there was a lack of housekeeping, and your encounter with the front desk was poor. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

2/10 - 너무 별로예요

Aundrea

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THEY HOTEL HAD ROACHES CRAWLING ON THE BED. THE FIRST ROOM 119 I HAD TO SHOULDER BUMP LIKE A FOOTBALL PLAYER JUST TO GET IN AND FOUND A ROACH. THEY SWITCH ME TO ANOTHER ROOM AND WAS ANOTHER ROACH AND WATERSPOT AND MOLD ON THE CEILING OVER THE BED. NOT HAPPY AT ALL!!
2023년 11월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 28일
Dear Aundrea,Thank you for leaving your feedback after your experience at RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE . Regarding the insects you described, we apologize for the unfavorable experience you had. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage.Thank you for sharing your concerns and I wish you all the best for your future journeys.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Rahnita

가족 여행
별로예요: 숙박 시설 상태 및 시설
Infested with bedbugs and roaches
2023년 11월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 21일
Dear Rahnita, I appreciate you sharing your feedback following your stay at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room I was given,was not the room I reserved. It did not have all the amenities{safety bars in shower,etc.},but it was not worth complaining about because they were all priced the same.
2023년 11월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 11월 11일
Thank you for leaving a review of our Red Roof, William. You indicated that you were not pleased with your stay, resulting in your 3/5 score. The issues you brought to our attention regarding not receiving the room you reserved is disappointing. This is not an experience our guests usually have here at Red Roof. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations in the future.Best wishes,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Charles

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice comfortable quiet
2023년 11월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 8일
It is so rewarding to read that you had a great stay with us Charles. Thank you for your comments after your stay at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. You highlighted you were pleased with our nice, comfortable and quiet hotel. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit as our Valued Guest.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

4/10 - 별로예요

Joseph

별로예요: 숙박 시설 상태 및 시설
only good thing was availibilty on short notice. matress and pillows were not at all comfortable.Pillows were small and matress was very hard. Person or persons inthe adjoining room were very noisy.
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 23일
Dear Joseph,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. I am sorry that your experience did not meet your expectations due to the comfortability of the mattress and pillows not being up to your standards, and the noise disturbance you mentioned.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Marsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was top notch. Will come again next year
2023년 10월에 3박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 17일
Dear Marsha,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. It's great to hear that you found our property to be to your liking. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio, Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Maria

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nada me gusto las cama en todas las sabanas tenia pelos de animales
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 8일
Dear Maria,Gracias por tomarse el tiempo para contarnos sobre su experiencia en el RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. Lamento que su experiencia no haya cumplido con sus expectativas debido a que la cama y la limpieza de la ropa de cama no estaban a la altura de sus estándares.Gracias nuevamente por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Alan

좋아요: 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Nishaye RedRoof Management RediResponse Specialist 님, 2023년 9월 19일
Dear Allan, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Columbus Northeast - Westerville. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Denise

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Fine for a quick stay
We booked a hotel at the last minute at 12am during a 10 hour drive trip. Check in took 10 mins and we were on our way to the room to sleep before we got on the road again in the morning. Nothing fancy about the room and it was worn down but fine to sleep in for the night.
2023년 9월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 9월 5일
Dear Denise,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. It's good to hear that our hotel met your needs. However, I am sorry the upkeep of the room was not being up to your standards.Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Alondra

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 8월 29일
Hello Alondra,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus Northeast - Westerville and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

James

2023년 8월에 1박 숙박함

8/10 - 좋아요

dean

2023년 8월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 9월 14일
Thank you for taking a moment to complete our survey, Dean. The staff at the Red Roof Inn Columbus Northeast - Westerville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Nishaye Red Roof Management 님, 2023년 8월 18일
Dear Micheal, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Columbus Northeast - Westerville. We value you as a our guest and welcome your 8/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointed
I liked staying at the Red Roof because competing hotels there are way too expensive. Even though Red Roof is a cheap hotel, there are some bare minimums that were missing. The place has several rooms, but only 1 ice machine and it was broken. The television did not work. The floor was absolutely filthy (my white socks were black within minutes). The parking lot smelled like weed throughout the evening. The room was in disrepair, and the tub faucet runs all night. Again, not expecting a high end experience, but the bare minimums were missing.
2023년 8월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 15일
Dear William,We are sorry to hear your recent experience at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We appreciate your business and truly value your feedback. Sincerely,SharmaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Christopher Louis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful area, staff was nice, rooms were more than fair
2023년 7월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 8월 9일
Hello Christopher,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Columbus Northeast - Westerville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the beauty of the area, our hospitable staff and that the rooms were more than fair. We aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay
2023년 8월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 5일
Dear Phillip,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

10/10 - 훌륭해요

Delbert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 3일
Hello Delbert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 - 너무 별로예요

Aaron 님, Greenfield

2023년 7월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 15일
Hello Aaron,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Steve

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
The room was okay, flooring showed wear and tear, sink was leaking some and microwave plug needed an adapter to plug in. Room was fairly clean, bed was comfortable, ample parking for our 40' expediter truck. We were double charged for the room, but was promptly refunded.
2023년 7월에 4박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 7월 23일
Dear Steve,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. It's great to hear that you found your room to be clean and ok, the bed to be comfortable, and you were pleased with the parking area. However, I am sorry the flooring was not being up to your standards, the faulty sink, and the other highlighted issues. I have shared your comments with management to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Christopher 님, Pickerington

2023년 7월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 3일
Hello Christopher, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

8/10 - 좋아요

Marie

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 7월 12일
Dear Marie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus Northeast - Westerville and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRediResponse Specialist

6/10 - 괜찮아요

Kimberly

2023년 6월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 27일
Hello Kimberly,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Tammy

좋아요: 직원 및 서비스
별로예요: 청결 상태
Yuck
Bath room tub was stained. Did not look clean at all. I skipped my shower it looked so bad.
2023년 6월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 27일
Dear Tammy,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. I am sorry that your experience did not meet your expectations due to the stained bathroom tub you mentioned. Please accept my sincerest apologies for any inconvenience caused.In the future, should you stay with us again, feel free to contact the front desk in real time to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Kim

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Good with the bad
The beds are so comfortable! I also love the sheets and blanket set up! What I had trouble with was the bathroom. The bathroom definitely needs some attention. New caulking and may be corners scrubbed? I had to kill two bugs and a spider before I got into the shower. Just a little unexpected.
2023년 6월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 25일
Hello Kim,I appreciate you sharing your feedback following your stay at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. It's great to hear that you found the beds to be so comfortable and you loved the sheets and blanket set up. However, I was saddened to hear that your stay fell short of your expectations due to the conditions of the bathroom you mentioned and the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.In the future, should you stay with us again, feel free to contact the front desk in real time to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

ALAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Positives: Good value. Comfortable beds. Refrigerator. Negatives: Slight smell of cigarette smoke when entering room. Within 5 minutes we adjusted and did not smell it anymore.

6/10 - 괜찮아요

Carla

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 13일
I appreciate the time that you took to share your sentiments with us, Carla. Our team at the Red Roof Inn Columbus Northeast - Westerville appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

2/10 - 너무 별로예요

Brian

별로예요: 숙박 시설 상태 및 시설
Bed was great, hot water was hot, linens were clean. Rooms need remodeling. 60's and 70's furniture look like yard sale stuff. Grout in tile floors was mildewed to black. I only give it one star grudgingly..
2023년 6월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 13일
Thanks for sharing your feedback with us, Brian. The team at our Red Roof Inn Columbus Northeast - Westerville was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that you were fond of our great beds and clean linens, it was displeasing to read that this was the impression left with you. You stated that the rooms needed to be remodeled and that the discolored grout between the tiles hindered your stay. As such, your feedback will be kept into consideration going forward.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist

2/10 - 너무 별로예요

LORIE 님, Powell

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 9일
Hello Lorie,Your review of the Red Roof Inn Columbus Northeast - Westerville was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist

4/10 - 별로예요

Eileen

2023년 6월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 27일
Hello Eileen,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Jerry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
clean, comfortable, quiet and good price
2023년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 5일
The team at our Red Roof Inn Columbus Northeast - Westerville would like to thank you for sharing your feedback with us, Jerry. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our cleanliness and ability to make you comfortable, along with our quiet location and good prices delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future.Faithfully,XaoRediResponse Specialist

6/10 - 괜찮아요

Gail

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Weekend away
Basic room with comfortable mattress. Frig in room at lowest setting froze all contents, smoke alarm dangling from ceiling, bathroom was awful, needs a complete renovation.
2023년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 5월 31일
Thank you for sharing with us, Gail. The staff at the Red Roof Inn Columbus Northeast - Westerville were pleased to read that you liked our comfortable mattress. However, you stated that the smoke alarm situation and the bathroom not being to your liking, along with your other concerns hindered your stay. As such, your feedback has been shared with the property in an effort to address them.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

10/10 - 훌륭해요

Daryl

2023년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 13일
Thank you for sharing your perfect rating with us, Daryl. Our staff at the Red Roof Inn Columbus Northeast - Westerville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

2/10 - 너무 별로예요

Patricia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst place to stay
The hotel was very, very, unclean. We had to strip the beds because the linens were filthy. We have pictures. There was an odor. The vending machine put out very warm soda. This was the worst place I’ve stayed in my life. There were bugs. The manager wouldn’t open the door, even though I had a reservation. When I finally convinced him to open the door, he did not want to wait on me.
2023년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 5월 9일
Thank you for sharing your feedback with us, Patricia. The staff at the Red Roof Inn Columbus Northeast - Westerville were saddened to see that your stay was less than ideal. You stated that the insects listed and the poor cleanliness, along with the odor described and your other concerns hindered your experiences. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. As such, I ensured that your feedback was shared with the management team in an effort to have them rectify these issues.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist

4/10 - 별로예요

Carl

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had to look for a worker to check in. There were dirty rags and hangers stacked in front of our door. The ight over the mirror and sink did not work. There was a condom in the toilet and the water ran constantly in the commode. When the light in the bathroom was turned on, it started the vent fan. The fan sounded like a train. I remember when Red Roof was a quality place to stay. We were very disappointed.
2023년 3월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 5월 31일
Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus Northeast - Westerville, Carl. I am sorry that your experience did not meet your expectations. You stated that the loud fan and the faulty light over the mirror and the sink, along with the other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist

4/10 - 별로예요

Thomas

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 5월 19일
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Affordable
2023년 3월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 3월 27일
Dear Matthew,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the affordable prices. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,OshaneRediResponse Specialist

2/10 - 너무 별로예요

Sara

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 4월 13일
Hello Sara,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE is disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

10/10 - 훌륭해요

Jamaal

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet was dirty
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 1월 5일
Thank you for taking the time to leave a review, Jamaal. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. However, you indicated that the toilet was dirty, please accept our sincerest apologies. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with an even better experience.Sincerely,GabrielleRediResponse Specialist

8/10 - 좋아요

John

좋아요: 직원 및 서비스
2022년 12월에 1박 숙박함

4/10 - 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely not worth the price! Old!!!
2022년 12월에 1박 숙박함
답변 제공: Adraine RediResponse Specialist 님, 2022년 12월 19일
Dear James, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Columbus Northeast - Westerville. We are sorry that your visit didn't meet your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Adraine RediResponse Specialist

10/10 - 훌륭해요

Norman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
MyDecStay
Nice stay; looking to extend my stay another two days.
2022년 12월에 2박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2022년 12월 16일
Thank you for the feedback about your stay at our Red Roof Inn Columbus Northeast - Westerville hotel, Norman. We strive to provide guests with all the comforts of home, so we are pleased to hear that our accommodations met your expectations. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your business and can’t wait to extend your stay Under Our Roof, so we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely,Devorine RediResponse Specialist

2/10 - 너무 별로예요

Janelda

2022년 10월에 1박 숙박함
답변 제공: Devorine - RediResponse Specialist 님, 2022년 12월 3일
Hello Janelda,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Columbus Northeast - Westerville appreciate but is saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,

6/10 - 괜찮아요

Brent 님, Kapolei

연인과의 여행
좋아요: 청결 상태
Only hotel in westerville. Location parking ok.
답변 제공: Tianna (RediResponse Specialist) 님, 2022년 12월 1일
Hello Brent,Thank you for taking the time to share your feedback regarding your stay at theRED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding that our location was convenient enough to your travels. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We value you as a our guest and welcome your 3/5 score.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,

8/10 - 좋아요

Sterling

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It could’ve been better there were a few bed bugs, but other than that it was a decent stay.
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Noah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic
Amazing service and very friendly staff
2022년 10월에 2박 숙박함

6/10 - 괜찮아요

Timothy

2022년 10월에 2박 숙박함

8/10 - 좋아요

E Richard

2022년 10월에 1박 숙박함