2 개의 야외 수영장, 06:00 ~ 19:00 오픈, 수영장 파라솔, 일광욕 의자

사칼라 리조트 발리 여행 후기

5 out of 5
사칼라 리조트 발리
Jalan Pratama 95, Tanjung Benoa, Nusa Dua, Bali

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 471개 이용 후기 중 211개" "
평점 8 - 좋아요. 471개 이용 후기 중 151개" "
평점 6 - 괜찮아요. 471개 이용 후기 중 60개" "
평점 4 - 별로예요. 471개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 471개 이용 후기 중 23개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2019년 9월에 4박 숙박함
답변 제공: Fran Ruano 님, 2019년 10월 9일
Thanks very much for rating our hotel. We are pleased to see from your score that you have a great stay with us. Looking forward to welcoming you back at the resort in the near future. Sincerely Fran Ruano - General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
정말 환상적인 경험이였다. 나는 잔드시 다시 숙박하길 원한다. 다른 어느곳보다 친절했고, 좋은 서비스를 누렸다. 리조트를 나가는 것을 고민했을정도였다
2018년 12월에 3박 숙박함
답변 제공: Fran Ruano 님, 2019년 1월 14일
Thanks very much for the great review and score, we are very please to learn you have such a great stay Regards, Fran Ruano -General Manager

6/10 - 괜찮아요

Jiyoung

생각했던것보다 별로. . 룸을 넓게사용할수있는거빼곤 전반적으로 별로였다 단체관광객위주의 숙소로보여지고 조식당은 중국인이 60%이상으로 복잡하고 비어있는음식도 많고. .서빙하는직원들도 힘든탓인지 표정도어둡고. 귀찮아하는표정. . 레지던스보다못한 그런느낌으로. .중국인을 피하고싶다면 이 호텔은 꼭 피해야할듯함 조식당 청결상태도불량함. . 2~3성급 호텔로보임
2018년 9월에 3박 숙박함
답변 제공: Fran Ruano 님, 2018년 9월 29일
サカラリゾートにご宿泊いただき、ありがとうございました。 私たちはリゾート内で再びお会いするのを楽しみにしております。 親切な、フランRuano

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시는 가고 싶지 않은 곳
늦은시간 도착으로 피곤한 상태였는데 체크인도 느릿느릿 룸은 청소도 안되어 있고 룸서비스 불러도 오지도 않고 뭐 하나 해결되지 않아 프론트에 가도 기다리라고만 하고 직원들은 하나 친절하지도 않고 인사도 안하고 단 한가지도 마음에 드는 것이 없었던 내가 가 본 호텔 중 제일 별로인 곳이었다 다시는 가고 싶지 않다
2018년 6월에 2박 숙박함
답변 제공: The Management 님, 2018년 6월 29일
친애하는 선생님 / 부인 The Sakala Resort Bali에서의 체류에 대한 의견을 보내 주셔서 대단히 감사합니다. 우리와 함께 머무는 동안 기대를 모두 충족시키지 못해서 사과를드립니다. 귀중한 의견을 보내 주셔서 감사 드리며 저희 브랜드에 부합하는 프리미엄 서비스, 태도 및 제품 제공을 위해 지속적으로 노력하고 있습니다. 여행을 통해 발리로 다시 오실 때 저희 리조트로 여러분을 환영 할 수 있기를 바랍니다. 친애하는, 경영진

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
예약부터 아주 만족스러웠던 호텔
호텔스닷컴 에이전시 통해서 예약했는데 정말정말 친절한 설명과 함께 예약진행 해주셔서 좋았습니다. 호텔은 막바지에 예약한 것치고 정말 만족스러웠고, 위치가 조용하여 부모님께서 좋아하셨어요! 조식도 맛있어서 먹을 게 꽤 많고, 비치랑 연결된 수영장도 짱짱
2017년 8월에 3박 숙박함
친애하는 선생님 / 부인, The Sakala Resort Bali에 머무시는 동안 저희와 함께 지내시고 숙박 후기를 작성해 주셔서 감사합니다. 우리는 당신이 리조트에서 보낸 시간과 우리 직원이 제공 한 모든 서비스 중 가장 중요한 시간을 즐겼다는 것을 읽게되어 기쁩니다. 우리는 앞으로 Sakala Resort Bali로 여러분을 다시 방문하기를 기대합니다. 친애하는, 경영진

6/10 - 괜찮아요

Lucy 님, Seoul

좋아요: 직원 및 서비스
별로예요: 청결 상태
중심가로 이동하기에 너무 먼 거리
일단 중심가에서 너무 먼거리에 있어서 움직일때마다 시간이 너무 많이 소비되었습니다. 아침식사가 별로라는 글을 읽고 갔는데 역시나 틀린 말이 아니였습니다. 호텔 직원들은 친절했지만 여러가지면에서 절대 별다섯개짜리 호텔은 아니였다고 생각합니다. 그냥 그가격에 맞는 그런 호텔이었던것 같습니다. 실내등을 다켜도 호텔전체가 너무 어둡게 설계돼 있어서 일주일을 머물렀음에도 마지막까지 적응이 안되다가 돌아왔습니다. 아주 작은 냉장고가 룸안에 있기는 하나 아무리 세게 돌려도 절대로 온도가 내려가지 않아서 그냥 미지근함보다는 나은 물을 마실 수 있었고 작은 주방도 있기는 하나 커피와 컵라면 물을 끓일 수 있는 정도이고 절대로 뭔가를 해먹을 수 있는 주방은 아니였습니다. 첨부터 뭘 해먹으려고 생각했던건 아니였지만 그래도 주방이 있어서 과일정도는 깍을 수 있는 과도라던가 포크정도는 구비되어 있을줄 알았는데 그것도 아니고 단지 커피컵과 티스푼이 전부였습니다. 사람마다 원하는게 달라서 평가도 다를 수 있는데 저희는 좀 늦게 예약을 잡아서 원하던 호텔 다 놓치고 그나마 별다섯게짜리 호텔이라는 말에 기대를 하고 갔는데 기대가 너무 컸던거 같습니다. 신혼여행지로는 절대 비추이구요. 럭셔리 호텔도 아니고 딱 가격만큼만 하는 호텔이라고 생각합니다. 블로그나 카페에 너무 과장되게 올려서 첨 발리 가시는분들 실망 안시켰으면 좋겠습니다. 발리 도로상태가 너무 열악해서 오다가다 시간 다버리고 제대로 쉬지도 못하고 게다가 호텔비치클럽은 너무 한가해서 그냥 가족끼리 물놀이 하다가 온다고 생각하심 될것 같습니다. 여행 많이해도 후기 남겨본적 없는데 저처럼 블로그나 카페글 읽고 가셔서 실망하시는분 계실까봐 제 입장에서 느낀점들을 솔직하게 남김니다.
답변 제공: The Management 님, 2017년 4월 6일
Dear Lucy, Thank you so much for your feedback and for taking the time to let us know how you felt after your recent stay at The Sakala Resort Bali - we appreciate it very much. We have addressed the points mentioned above during our management meetings and please be assured that our related departments have taken necessary actions in rectifying the issues. Once again thank you for your feedback, we highly appreciate, since it allows us to look into the areas where we have failed to meet your expectation and we look forward to welcoming you back to The Sakala Resort Bali in the near future. Best Regards, The Management

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
일단 완전비추입니다 .
할인해서 예약했는데 돈더주고 좋은 뷰 있는방으로 예약할걸 엄청 후회했네요 . 1층인데 지하방이더라구요 햇빛 전혀 안들어오고 에어컨 틀었는데도 습하고 모기 많아서 잘때 엄청 뒤척였구요 객실 청소도 뭐 이따구로 하는지 수건 하나 모자라고 샴푸 다썼는데 안바꿔주고 프론트에 있는 여자직원은 또 어찌나 말을 빨리하는지 못알아듣겠고 조식도 별로였구요 티비 밑에 있는 문을 열기만 했는데 와인글래스가 떨어져서 2만원 물었습니다 진짜 어이없었음 위치도 거지같애서 어디 나갈라면 택시 필수고 좋은 점은 발리컬렉션까지 가는 픽업서비스 ? 그거 하나밖에 없었음 걍 리조트 자체가 구림 다시는 안갈거에요

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 호텔뷰
전체적으로 좋음. 물놀이 시설과 뷰가 좋음. 써비스가 느린 편임.

8/10 - 좋아요

SEONGHEE 님, 인천

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2013년 준공인지라 깔끔했습니다. 다만 아직은 미흡한 프로세스와 프로그램은 아쉬웠습니다. 객실은 정말 깨끗하고 룸타입도 너무좋습니다. 스태프분들도 친절하구요! 밤에 돌아다니기 무섭습니다 주변에 아무것도 없어요!

10/10 - 훌륭해요

Jina 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안하구~쾌적하구 좋았습니다~

8/10 - 좋아요

Jina 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다좋았는데~풀에 있을때 직원들이 해양스포츠 호객행위를 하는데 살짝 기분 나빴습니다~

10/10 - 훌륭해요

SEUNG WOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
푹 쉬기에 너무 좋습니다
아주 편안한 시간을 보냈습니다.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
만트라 호텔 관리 상태가 엉망입니다
냐무 가구들로 구성되어져 개미가 많았습니다. 발리 개미의 경우 사람을 무는 경우가 많던데 침대에 까지 올라와 몸을 문 바람에 간지러워 밤새 뒤척였네요 그리고 욕조에 물을 받아 목욕을 할려는데 수도에서 계속 연갈색 색상의 물이 나와 제대로 씻질 못했습니다 직원들에게 항의하니 10분가량 틀어놓으라길래 해봤지만 30분 이상을 틀어놔도 연갈색 빛깔의 물이 계속나와 아이 샤워를 시키면서도 걱정이 되었습니다. 그리고 다른 유명 호텔과 다르게 한국인 직원이 없어 의사소통에 불편함이 많았습니다.

10/10 - 훌륭해요

hyoung chul 님, canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good choice
friendly,kinda beautiful service. huge pool also but too big resort so mayb not good for the old people. however sooo great to stayed there.

10/10 - 훌륭해요

hyoung chul 님, canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
awesome
awesome service even room service was great too. happy that we found this place. pool was great n nice beach just front of the ocean

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
덩치만 큰 호텔
건물만 너무 덩그라니 큰 느낌. 키즈클럽 찾는데도 직원들도 잘 모르고 싸인도 제대로 없어서 그 큰건물을 얼마나 돌아다녔는지..서비스도 섬세함 없는. 풀억세스라 그건 편했고, 중국사람이 주고객인듯 했어요. 사칼라와는 도로 하나사이로 떨어져 있고. 풀장에서만 거의 놀았네요. 근처에 뭐 없고.그랬네요. 가격 생각하면 나쁘지 않고 그랬네요.

2/10 - 너무 별로예요

Dongeun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice hotel
it was very nice, all suite room.

8/10 - 좋아요

초이 님, 수원

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
해양스포츠와 호텔에서만 지낸다면 오케이
탄중베이 지역이라 해양스포츠에 최적. 호텔 객실은 훌륭합니다.수영장도 훌륭 그렇지만 주변에 아무것도 없음. 호텔에서 푹 쉬러간다면 오케이!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2박3일간의 여행 !!
전체적으로 매우 깔끔하였으며, 직원들 서비스가 매우 좋았었습니다. 만족합니답!!

10/10 - 훌륭해요

Yoon Kyoung 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시 가고 싶은 곳
직원들도 모두 친절하고 호텔도 무척 깔끔하고 서비스도 대 만족!!! 또 가고 싶을 정도로 무지무지 맘에 듬!!! 또 가고 싶음!!!

6/10 - 괜찮아요

Allice 님, Jakarta

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Need a lot of imporvent
Well, I had really good memory of the Chedi in Ubud and that memory led me to the Chedi Sakala, too but it seems really different management and made me disappointed. During 2 night stay, we experienced 3 times black out because of using induction which is equipped in room. Whenever we try to use induction to boiling water, happened black out and had to wait until staffs took measure to turn on electricity. and breakfast quality also not very good compare with that of other hotels in the same price level. Sakara restaurant and beach is accross the road actually and it wasn't part of the hotel as we seen at the website or other image. Much better if hotel linked beach with sky bridge or something like that. Overally, I would not comeback to theis hotel.

8/10 - 좋아요

Malcolm

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent and friendly staff always willing to help and make you feel special around the resort. There are fair few options for the kids to enjoy allowing one to relax by the pool. The property and breakfast buffet was really good. I'd recommend for families as a getaway its away from the usual Bali lifestyle areas. Convenient shuttles to their private beach and also Shopping centres through the day. The benoa beach is just across and recommend for water sport activities. You can also order food delivery to your rooms.
2023년 10월에 8박 숙박함
답변 제공: The Sakala Resort Bali 님, 2024년 3월 19일
Dear Malcom, thank you for your review. As you mentioned, our service and the friendliness of our staff is certainly one of our core values. We strive to provide a personalized experience and make our guests to feel like at home. Our resort is ideal for couples as well as families with plenty of options to entertain the little ones (pool, kids club, activities) whilst keeping them safe in our children-friendly designed rooms.Our breakfast indeed is regularly coming up on the reviews for is quality and variety, catering to all possible tastes. As you mentioned, we are recommended for those who look for a more relaxed holiday experience away from the noise of other areas, yet conveniently located with free shuttles to our secondary beach as well as Bali Collection Shopping Mall. We look forward to seeing you again and we thank you for your review.

8/10 - 좋아요

Cliff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good hotel but cost of food in the restaurant was a bit steep
2024년 3월에 3박 숙박함
답변 제공: The Sakala Resort Bali 님, 2024년 3월 13일
Dear Cliff, we thank you for your review and your positive comments considering us a very good hotel.As for the price of the food in our restaurant, we respect your valuable opinion and we will keep benchmarking with our similar properties to remain competitive and keep offering an excellent value for money considering the size of the portions, the quality of the products and the premium service. We hope to see you back again!

10/10 - 훌륭해요

Josh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was by far the best vacation me and my fiancee have ever had! From the moment we checked in the staff were unbelieveable! So friendly and accomodating! We were given an amazing welcome drink while we checked in and as we did that the bell hop swiftly had our luggae delivered to the room, we were then walked up and given a tour/walkaround of our room, the resort, and the events happening! The room was incredible! The air conditioning was nice and cold, the bed was incredibly comfy, and we always came back to our room very clean after a day out exploring! The breakfast every morning in the restaurant was incredible! The staff were perfect always making sure we were happy and that we had everything we needed and ontop of that they all made the effort to remember our names and every single one of them greeted us each and every morning which just made the experience feel magical!!! I could go on and on about how amazing this resort is but if im being honest, its not the resort that made our stay incredible but it was thanks to the most amazing staff that they have employed there! Demmy was vital to everything as he was there for us on and off shift if we had any issue he handled it immediatly! As well as him and the Sakala staff all got involved and helped me plan the perfect proposal for my fiancee from searching the island to find her fav flowers for the bouquet for the room right down to having a beautiful note written on our mirror and the whole room set up for her!
2024년 1월에 14박 숙박함
답변 제공: The Sakala Team 님, 2024년 2월 12일
Wow Josh!!! This is a valuable review not only for other future guests but also for the team to get a boost of motivation!! We truly appreciate you stayed 2 full weeks with us and you had the opportunity to interact with many of our staff and enjoy all of our facilities. We're honestly overjoyed to know that your vacation with your fiancée was the best one you've ever had. From the moment you arrived and were greeted with our special welcome drink (lemongrass tea farmed at the hotel), to our concierges' swift and attentive service. It sounds like your stay was filled with memorable moments from start to finish. We're thrilled that the room exceeded your expectations with its comfort, cleanliness, and the blissfully cool air conditioning. Breakfast is indeed a special time, and it's wonderful to hear how our staff made each morning magical for you and your fiancée, remembering your names and ensuring your day started perfectly. Hearing how our team, especially Demmy, went above and beyond to make your stay not just enjoyable but truly magical, especially with the perfect proposal setup, is incredibly touching. It's our passion to create unforgettable experiences for our guests, and knowing we played a part in such a significant moment in your lives is an honor. We believe it's the people that make Sakala truly special, and your review reaffirms this belief.We can't wait to welcome you back, perhaps for an anniversary celebration or another getaway. Wishing you and your fiancée all the best as you embark on this exciting new chapter together. Congratulations once again, and see you soon!

10/10 - 훌륭해요

Osama

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was the best resort we have been to! It made our trip to Bali memorable.
답변 제공: The Sakala Resort Bali 님, 2024년 2월 1일
Wow Osama, thank you so much for your perfect review!! We are really happy to read that among a lot of other great resorts that you stayed in Bali, ours was the best and contributed to make your trip to Bali so exciting and memorable. We look forward to seeing you back again!!

10/10 - 훌륭해요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 10박 숙박함
답변 제공: The Sakala Resort Bali 님, 2024년 1월 22일
Thank you very much Alexander! You had a great stay and your maximum score is much appreciated!

10/10 - 훌륭해요

Kaes 님, Cobourg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect resort style especially for family. All the staff are incredibly kind and helpful. They all go above and beyond and spared no effort to help. The breakfast was plentiful and very rich in flavoured and options, kids loved the giant chocolate fondue and the endless array of fruits and the like. The swimming pool is massive, there are a few waterfalls and it is has a lot of shade so on a hot sunny day, it is ideal. The area around the resort is full of minimarts and restaurants. The property is beautifully designed, can benefit from some repairs here and there like any busy resort. It’s not truly a beach front resort as the private beach is accessible across the road. It has its own beach near by and there is a shuttle bus to and from. Special thanks to Demmy and the entire kitchen staff for the kind welcoming atmosphere they created every morning despite dealing with the endless queue of morning guests. And special thanks for the folks who kept the rooms nice and tidy! All in all, thank you for a spectacular stay!
2023년 12월에 7박 숙박함
답변 제공: The Sakala Resort Bali 님, 2024년 1월 22일
Dear Kaes, thank you very much for your fantastic review and feedback.Indeed. As you very well mentioned, our resort is very well-suited for families; with an attentive, friendly and professional service all around that makes sure our guests have a great time.We pay a lot of attention to our breakfast and we present daily a huge variety of options, including a kids corner and lots of fresh - locally sourced - items. Our lagoon pool is probably amongst the longest is Bali with 125 meters and a surface of approx. 4,000m2, surrounded by lush tropical trees and water features. Lots of seating and our great swim-up pool bar. At close distance we have quite a few convenience stores and within 15 minutes walking also a number of mid-priced restaurants and our secondary beach venue served by shuttle is just a few minutes away.Our accommodation is not in the beachfront, however at 40 metres across the lobby we have our beach club which is an important part of our resort. During the peak holiday season of the end of the year, yes we had full occupancy and that created some queue to enter into the breakfast because even we have it open for more than 3 hours, everyone seems to be going at the very same time - we advise in these cases to avoid the peak hour but we are also currently expanding the breakfast area so those queues don't happen again.We will thank Demmy, the food & beverage service and the housekeeping team for looking after you very well and contributing to deliver an overall fantastic experience. Thank you and hope to see you back again soon!

6/10 - 괜찮아요

Titin 님, Kaneohe

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2 bedrooms Villa Checked in at 7:45pm. Was told the room was not ready. Asked to wait. Ice tea provided upon request while waiting for room. Around 7:55pm, room was ready but told the AC in 2nd floor needs at least 5 min to cool the room. At 11:00pm, the AC started working. No issue with AC in 1st floor. The room decor and set up is very impressive. Private swimming pool has serene feel. Dinner room service was excellent. Lunch room service was a major disappointment. I asked if the kids’ chucky fried rice has any peanuts and affirmed no peanuts. My daughter is allergic to peanuts, and had 2 bites of the chicken satay. She took allergy medicine right away, but threw up and is still weak. This is unfortunate because everyone is very nice.
답변 제공: The Sakala Resort Bali 님, 2024년 1월 2일
Dear Titin,Thank you for your review. We are happy to read that you love the decoration, the private swimming pool and the in-room dining service was excellent.We investigated the situation with the AC in the 2nd floor and the food. We strive to provide the best service to our guests and in addition to the personal explanation we provided to you, we hereby clarify further. You deserve clear explanations (not excuses).Your room was prepared on the morning of your arrival and was double-checked again at 6pm, where everything was in working condition. Coincidentally, later at 11pm the MCB of the AC on the 2nd floor (a different system than in the 1st floor) was triggered by perhaps an external issue by the electrical company (MCBMiniature Circuit Breaker, which is a device that automatically switches off electronic devices like the AC to prevent damage due to an excess of current).We investigated the issue with the lunch. The Restaurant Manager who took your order was not advised of your kids's allergy, so later when you asked our daily worker who served the "nasi goreng" (fried rice) made a mistake by saying that the plate didn't have peanut. He thought that, indeed, the fried rice didn't have peanuts, but a separate piece of chicken ("satay") was prepared with a layer ofd peanuts a sauce that ha. This is indeed very unfortunate and we deeply apologize for this, it is something that certainly could not happen ever again. We have run an extensive re-training of all our temporary workers to understand how important food allergies are. In case of doubt, they must always double check with a supervisor/manager. We hope you can allow us to improve our service and we thank you for your valuable feedback.

6/10 - 괜찮아요

chia chi

별로예요: 직원 및 서비스, 객실의 편안함
房間住宿浴缸水流超小水龍頭壞掉,早上9:30服務員敲門要打掃,明明就已按請勿打擾早餐服務人員不足
2023년 12월에 3박 숙박함
답변 제공: The Sakala Resort Bali 님, 2023년 12월 28일
Dear Chia Chi, if you would have informed us of a minor issue in your bathtub (we have more than 300 in the hotel and maybe some faucet needs a small adjustment); we would have fix it immediately. We genuinely did not become aware of this and we rely on our guests to informing us. As for the DND button, it was correctly on in you room, but the light in the exterior was off. Another very small detail that we could have fixed immediately if were informed. Our breakfast is buffet and we provide more than 20 employees every morning to direct guests, prepare coffees, refill the stations, live cooking...we have in general a very efficient breakfast operation so we are a bit surprised of your comment. We are sorry that such minor issues didn't make your stay with us as good as the majority of our guests.

10/10 - 훌륭해요

James Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place was clean ,quiet and very comfortable. Staff very helpful.
2023년 11월에 7박 숙박함
답변 제공: The Sakala Resort Bali Team 님, 2023년 11월 15일
Thank you very much for your excellent review James. It's appreciated.In just one line, you managed to summarize our core value proposition: * Spotless cleanliness all around* Relaxing holidays, away from the buzz of other areas of Bali* Comfortable rooms and beds* Excellence in service with friendly and professional staff.We thank you for the acknowledgement and how helpful great reviews are for us.We look forward to seeing you back again!!

10/10 - 훌륭해요

Shelby

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great place to stay. Pools were big abd beautiful. Rooms were clean and comfortable. We had everything we could think of.
2023년 10월에 2박 숙박함
답변 제공: The Sakala Resort Bali Team 님, 2023년 10월 22일
Dear Shelby, your review is very important for us and also for other travelers. We thank you for taking a few minutes to write up such a fantastic positive note of our resort and its amazing facilities. We have not only 2 large beautiful pools, but also beach club, spa, gym, activities...so nobody gets bored.And of course our rooms that are not only very spacious (62m2) but also super clean and comfortable with premium bedding and amenities. We are really glad that we were able to deliver a fantastic experience and we look forward to seeing you again!!!

10/10 - 훌륭해요

Carsten

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super lækkert resort
Virkeligt lækkert hotel med alt hvad man kan forestille sig. Morgenmaden var uovertruffen og der var masser af ting at vælge imellem. Poolområdet var delvist på den ene side af vejen samt en kæmpe pool i midten af resortet. Et virkeligt lækkert hotel.
2023년 10월에 2박 숙박함
답변 제공: The Sakala Resort Bali Team 님, 2023년 10월 22일
Kære Carsten, Vi takker mange gange for din fantastiske hurtige gennemgang af vores ejendom. Vi har, som du nævnte, 2 store pools og andre faciliteter (spa, fitnesscenter, strandklub, aktiviteter...) og bestemt den massive kvalitetsmorgenbuffet og den fremragende service er det, der sandsynligvis adskiller os fra andre hoteller.Vi takker for din anbefaling og glæder os til at se dig igen!!

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 7박 숙박함
답변 제공: The Sakala Resort Bali 님, 2023년 10월 17일
Hi Brian, we really thank you for your 5 points!! It is very valuable for us considering that you stayed a full week with us and had the opportunity to enjoy all of our facilities and get to know the excellent service of our staff.We hope to see you back again soon!

4/10 - 별로예요

angela

2023년 10월에 4박 숙박함
답변 제공: The Sakala Resort Bali 님, 2023년 12월 28일
Dear Angela, unfortunately, you didn't leave us any written comment so it is difficult to know what didn't go according to your expectations. We had dozens of happy guests staying over the same dates, so if there is was any specific issue that you had during your stay (and you did not made us aware whilst you were in the hotel), please send us a private message. Thank you.

8/10 - 좋아요

Gurjot

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff are very friendly and do their best to provide a good service. Unfortunately the hotel is old and needs a renovation. As an example the mosaic tiles in the pool are missing and breaking away. The spa jets in the pool cabana's dont work. The fridge in the room didnt close properly. If the hotel was renovated it would be excellent. Great sized rooms, good staff, the strong aircon in the room was a great.
2023년 10월에 7박 숙박함
답변 제공: The Sakala Resort Bali 님, 2023년 10월 9일
Dear Mr Gurjot, we thank you for your 4 out of 5 points, and your appreciation for our super spacious rooms (starting at 62m2 for the 1 bedroom and 125m2 for the 2 bedrooms). Most importantly, we value your positive feedback of our amazing staff and their excellent service.Our AC is very strong indeed because we recently made a significant investment into a new commercial chiller, which is very powerful yet more energy efficient as we are committed to both the comfort of our guests as well as reducing our carbon footprint.Our hotel is only 9 years old and it has an excellent level of maintenance in general considering how large is the property (30,000m2) and how we work hard every day to fix up to the smallest detail. The examples that you mentioned are actually unrelated to the need for a renovation:* Our 4,000m2 lagoon pool contains approximately half a million (500,000) tiles, so from time to time we have a handful of tiles that may pop and this is something relatively normal to happen and certainly limited (less than 0,002% of the total tiles); most important is that anytime we detect a tile popping up, we glue it back very shortly. * The jets at the cabanas have a very sensitive mechanism that gets easily broken when some guests manipulate them incorrectly. For that reason, we have decided to remove them but since this requires emptying a substantial part of the pool it is more sensible to do it during the upcoming rainy season. You may agree with us that is not very sensible to waste millions of liters of fresh water when is already months that Bali has gone through a drought. * We have approximately 400 minibars/fridges in the hotel...so we are grateful that you mentioned that the closing of yours wasn't perfect so now we are aware and can fix it immediately. We are always grateful for our guest's feedback as we can improve our operations, but as we said, those examples are not actually related to a renovation need but more of minor issues that can be easily solved.Thank you very much and we hope to see you back again with perfection!!

10/10 - 훌륭해요

Vanessa Arninda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: The Sakala Resort Bali 님, 2023년 10월 9일
Dear Vanessa, although you haven't left any comment here, we know for good that you stay was fantastic and you shared your initial feedback as soon as you arrived where you were very pleased with the room and the check-in experience. We are happy to have your 5 points!! And we certainly look forward to seeing you soon back again!

8/10 - 좋아요

Amit

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort with kids pool, club and great buffet breakfast. Resort is at the end of the main road so will need taxi to main strip for shopping, massage and other dining. Overall very nice experience and would come again with family with kids.
2023년 9월에 5박 숙박함
답변 제공: The Sakala Resort Bali 님, 2023년 10월 9일
Dear Mr Amit, thank you very much for your review. We are glad to hear that you and your family had a fantastic time staying with us. As you mentioned, we look forward to welcoming you with the kids next time as we are a very well-suited resort for families. We do have kids pool section, a large fully equipped kids club and even a kids corner at the breakfast as well as many activities suited for the little ones. Thank you as well for your positive feedback of our extensive quality breakfast, which is highly recommended for our guests to take together with their accommodation.As you correctly said, our resort is at almost the end of the Tanjung Benoa peninsula. This however has a big advantage for our guests, which is that is more quiet and with less traffic than elsewhere...so this is better suited for those looking for a more relaxed holiday.However, we are at a very short distance (and served with our free shuttle) to all the attractions of Nusa Dua, including the shopping mall and many dining venues. As for the massage, however, we do have an amazing luxury spa at the hotel with 8 treatment rooms, so there is no need to go anywhere else if you want to experience a high-quality treatment done by professional therapists...All of it at a great value for money.We certainly look forward to seeing you back again soon with the family!

6/10 - 괜찮아요

Lishka Daphne

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Unfortunately there were lots of little issues that all together made our experience not the most memorable! We are a family of four that stayed in a 2 bdr pool villa! The villa is lovely, a little run down in parts but worth the money! Upon arrival the resort does not hold a credit card or bond from a debit card! You place a deposit which they hold and once that runs out you have to then place another deposit! Usually hotels/resorts hold a minimal amount on your card in which they can charge upon departure! That way you can charge meals, spa treatments to your room! The shower in our Villa was also cold, though we should have advised staff earlier of this. There is really only one place at a time you can eat! The restaurant closes at 10am then the beach club opens, no new options for meals or dinner unless you venture outside of the resort! We were confronted with the facilities always running out of what we were wanting, I couldn’t even order a soda water at the lobby bar! The private beach was a little disappointing, we arrived to a very small beach, broken down beach chairs etc and not a place you can order lunch. The resort pool is the best place to swim, and is actually very well maintained! The Sakala Beach Club is a nice facility but once again as mentioned above no new food options and sometimes they have run out of certain selections! The spa facility is lovely, though I paid for 2 x 45 minute treatments and only received an hour. The staff though were lovely
2023년 10월에 5박 숙박함
답변 제공: The Sakala Resort 님, 2023년 10월 9일
Hi Mrs Lishkay, We firstly must appreciate your excellent feedback about our staff, how lovely our villas are, and the perfect maintenance of our pools. Thank you for all of that. The few issues that you mentioned can be easily explained as it is necessary to clarify to both you and other readers:•Deposits: we follow exactly the same policy as all other 5-star hotels in Nusa Dua (we actually did our homework to ask all hotels and made sure we have a consistent approach to deposits). There is a reason why we take Credit Cards instead of Debit Card, and that is because what we do is to “hold” a deposit (only possible with Credit Cards) and not “charge” it (something that would happen with a Debit Card). Some of our guests do not have consumptions to be paid (or may want to choose a different payment method than the one used with the deposit) so the deposit can be automatically released on their departure, and this would not be possible with a Debit Card. •Shower: Our butler personally asked you a few times if everything was right in your room and as you said, our team is ready to correct the smallest issue that can occur during the stay immediately…but if it happens when you are in the room and we are not advised…we just cannot know until you tell us.•Dining offering: we are not an all-inclusive property, so when looking at the length of stay and profile of our guests, having an all-day dining venue at the Beach Club with plenty of seating is sufficient for the number of rooms that we have. In addition, there are many mid-priced restaurants at very short distances to the hotel and many guests do actually like to see other places. Our menu is varied and extensive enough for a family to choose many different items during their stay, but we certainly apologize if there was something in particular, missing one of the days. This does not occur often, but since we only provide fresh food, we need to wait for the supplier to bring it the next day. And in cases of one specific type of soda missing in one of the 3 bars that we have, this can be easily stocked immediately. And that was what actually happened (you had a soda and our staff brought stock from another outlet) and we are sorry if that was an inconvenience that needed to be written in a review.•Private Beach: it has 500m2 of space with sunloungers, bar, shower, toilets, towels and even wifi. Here the concept is more chill and informal, because adjacent (just 1-minute walk) to our venue guests have all sorts of larger beach clubs and branded resorts where is easy to have a more sophisticated. Our private beach’s purpose is just to offer a nearby location more suitable for swimming as it is part of the very same kilometric-long stretch of sand/beach of Nusa Dua. The furniture was varnished only 3 months ago, and since this is exposed to the 1st line of marine environment all day, it is planned to give it another varnish very shortly. •Spa: we must correct you on this; because both you

10/10 - 훌륭해요

samira

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Every single person in this resort are so friendly and respectful
2023년 9월에 4박 숙박함
답변 제공: The Sakala Resort Team 님, 2023년 10월 4일
Dear Ms. Samira, your review and short note make us full of joy!!Likewise, we think every single guest that comes to our resort is important and deserves a personal approach, with friendliness and professionalism.Our team is our best asset...but we also have a fantastic 5-star resort full of facilities!We thank you again for your stay with us and we look forward to seeing you back again!

10/10 - 훌륭해요

giancarlo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bali Favolosa
Molto carino, ben organizzato, personale molto disponibile, gentile e positivo!
2023년 9월에 5박 숙박함
답변 제공: The Sakala Resort Bali Team 님, 2023년 10월 2일
Wow Giancarlo, our Italian friend!! Amazing photos that you took of our resort!! Thank you for sharing them and writing a fantastic review. We love those 10 points!!As you said, in addition to being a top 5-star resort, we pride ourselves on providing an amazing and genuine hospitality service all around.Hope to see you back very soon!

10/10 - 훌륭해요

Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is amazing! Service and food is great!
2023년 9월에 2박 숙박함
답변 제공: The Sakala Resort Bali Team 님, 2023년 10월 2일
Thank you Carolina!!! And you are an amazing guest!! We are really happy that you enjoyed your stay in our magnificent Two Bedroom Villa with Private Pool. This is our most premium room category, the most spacious with almost 300m2, and with a super personalized service by our Head Butler.We are also glad to hear that you enjoyed most of our 5-star facilities at the resort and that you loved the food!!Thank you very much for your great review, it helps us big time! We hope to see you back again soon

8/10 - 좋아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Had a great time at the Sakala, the staff were incredible and it was a nice relaxing time. The hotel itself is getting a bit tired and could do with some maintenance but nothing major. We loved staying in this area, much quieter than other parts of Bali, We would definitely stay here again!
2023년 9월에 5박 숙박함
답변 제공: The Sakala Resort Bali Team 님, 2023년 9월 20일
Hi William! Thank you! We are happy to read that you had a great and relaxing time with us. The fact that you are planning to come back again, means that you did enjoy it!. We do appreciate you mentioning that our location actually is perfectly suited for those looking for a more quieter and tranquil area, without the noise and traffic that can be found elsewhere. Yet, we are only 25 minutes from the airport and 10 minutes from all Nusa Dua attractions. Moreover, it can be a great base to explore other areas of Bali as we have easy access to the Mandira Toll Road that connects us with other areas. All our facilities are open and all our large machinery is in perfect working condition, this was already a great effort after being almost 3 years with the pandemic situation....Now, we have a very comprehensive maintenance program from A to Z to keep everything in great condition, just that considering that the property is huge, we need to go area by area so we do a fine and a long lasting job. Work in progress certainly!Most importantly, we highly appreciate your positive feedback from our amazing staff, they work really hard to deliver world-class hospitality.See you soon!

10/10 - 훌륭해요

Jignesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can’t rate highly enough, Each and every member (Particularly Ria, Darmavan) always greeted with a smile. Staff were always happy to help and always went the extra mile. If I had to say something negative it’s at the end of the strip but there’s plenty of taxis available and wasn’t a huge problem. Customer service was just amazing. Thank you for making our stay so memorable. Suksma 🙏.
2023년 8월에 7박 숙박함
답변 제공: The Sakala Resort Bali Team 님, 2023년 8월 30일
Dear Jignesh, thank you so much for your maximum score!! It is much much appreciated. Certainly, Ria and Darmawan will be thrilled to read your review and your appreciation for their good work and friendly - yet professional - approach to our guests. We are glad that you enjoyed your week-long stay in our Two Bedroom Villas with Private Pool, ideal for families who want some privacy of their own standalone unit whilst having access to all the 5-star facilities our resort offers. There are actually a couple of advantages to be on the tip of the Tanjung Benoa Peninsula. Firstly, we have less traffic/noise and secondly, we are really close to the village with some temples and markets, very interesting to see and experience the "real" Bali lifestyle. We are also at only 10 minutes to all the attractions in Nusa Dua (where our secondary beach bar is, Samuh) a barely 25 from the airport. We are really happy that you enjoyed your stay with us and for your kind words towards our amazing team.Hope to see you back soon!

10/10 - 훌륭해요

Sergey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay.
2023년 8월에 7박 숙박함
답변 제공: The Sakala Resort Bali Team 님, 2023년 8월 30일
And we are super happy that you did so!! Thank you Sergey, we hope to see you back soon!

8/10 - 좋아요

Laura-lee

2023년 8월에 5박 숙박함
답변 제공: The Sakala Resort Bali 님, 2023년 9월 11일
Dear Ms. Laura-Lee; thank you for your review. We appreciate all of our guests doing so, but is always more helpful if we get some comment so we learn what was great and what can be improved.We hope to see you back again!

10/10 - 훌륭해요

Dusty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 6박 숙박함
답변 제공: The Sakala Resort Team 님, 2023년 7월 27일
Dear Dusty, thank you very much for your 5 out of 5 points. We are glad you had such a memorable week's holiday in our massive Two Bedroom Family Suites!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Flott og stort familierom med 2 soverom. Mye bråk fra takt når det blåste samt mye lyd i fra hunder som stod og bjeffet i lengre perioder. Renhold var OK, men ikke noe mer. Ser litt nedslitt ut etter Covid perioden. Veldig dødt i området rundt hotellet. Har var det meste nedstengt.
2023년 7월에 12박 숙박함
답변 제공: The Sakala Resort Management 님, 2023년 7월 17일
Kjære gjest, vi takker for din anmeldelse og dine 8 poeng.Takk for din positive tilbakemelding på suitene med 2 soverom; de er sannsynligvis blant de største (med 125m2) enhetene i Nusa Dua-området, og det er et av våre unike salgsargumenter. De er ideelle for familier og gjester som setter pris på store og komfortable rom.Vi skårer jevnlig veldig høyt når det gjelder renslighet av rommene og alle fasiliteter, så det burde ikke bare vært "ok", men det skulle være skinnende rent. Vi vil vurdere om det var mangel på oppmerksomhet til rommet ditt for å rette opp det umiddelbart.Unødvendig å si at Covid19 var en veldig vanskelig tid for hotellet vårt. Vi har imidlertid gjort et progressivt og detaljert oppgraderingsprogram på tvers av alle anleggene våre (vi kjøper en ny kjøler, vi skiftet takene på restauranten vår, vi fikset eventuelle lekkasjer, osv..) og vi fortsetter å gjøre det hver dag. nærmere vår beste form noensinne.Vi beklager støyuleilighetene fra vinden; faktum er at under oppholdet var det en kraftig storm, men normalt legger vi stor vekt på støyreduksjon (hvis du ser på våre heltre dører og polert stein i korridorene våre). Vi kan selvsagt ikke kontrollere om det er en hund utenfor hotellet som bjeffer om natten i landsbyen, men vi får vanligvis ingen kommentarer i denne forbindelse.Området vårt er litt roligere enn andre (grunnen til at mange av våre gjester velger oss), men likevel er det mange lokale spisesteder og butikker som gjenåpner hver dag. Vi har også en skyttelbuss til kjøpesenteret Bali Collection, og vi har gode forbindelser til andre områder på Bali via Mandira Toll Road.Vi takker for din konstruktive anmeldelse og ser frem til å se deg igjen.

2/10 - 너무 별로예요

Andy 님, Canton

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: The Sakala Resort Management 님, 2023년 7월 17일
Dear Mr. Andy, we are aware that you had some minor hiccups on your arrival day - but those were easily fixable (for example a light off in your private swimming pool which was undetected during daytime when your room was prepared). We are really sorry for those little inconveniences that may happen in hotel operations; what is most important is that our team was ready 24/7 to provide assistance and recovery for it. We hope to see you back again and regain your trust.Regards,

10/10 - 훌륭해요

rejan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice place to relax and still be part of the Balinese culture. Close to shops and restaurants run by locals. Very good breakfast and excellent pool.
2023년 6월에 4박 숙박함
답변 제공: The Sakala Resort Bali 님, 2023년 7월 6일
Dear Rejan, thank you very much for your great review and for sharing those fantastic photos with other readers. We noticed that you stayed in one of our large Two Bedroom Villas with private swimming pool, photos of our iconic lobby, Samuh beach....We are really glad to read that you were able to relax and blend with the Balinese culture of our location, whilst there are plenty of local eateries and shops nearby. Thank you for your positive comment about our breakfast and our massive lagoon pool. Hope to see you back very soon!