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Reviews of Ceria Hotel Bukit Bintang

2.5 out of 5
Ceria Hotel Bukit Bintang
270 Jalan Changkat Thambi Dollah, Kuala Lumpur

Reviews

8.0

Very Good

Rating 10 - Excellent. 73 out of 299 reviews" "
Rating 8 - Good. 146 out of 299 reviews" "
Rating 6 - Okay. 63 out of 299 reviews" "
Rating 4 - Poor. 12 out of 299 reviews" "
Rating 2 - Terrible. 5 out of 299 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohd

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, Alhamdulilah... Next too quarantine hotel for covid-19..
Stayed 2 nights in Dec 2020

8/10 Good

Mark, Penang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is clean. Room is above average expectation. Location is convenient. Price is very affordable.
Stayed 2 nights in Feb 2020
Response from Leah on Mar 23, 2020
Dear Mark, Thank you so much for this wonderful review! We're thrilled to know that you've had a great time with us. Your comfort and satisfaction are important to us, and we're proud that we're able to provide these to you. With ZEN, you can be sure to get the best value for money accommodation. We can't wait to welcome you back! Best Regards, Leah

8/10 Good

Mui tze

Stayed 1 night in Jan 2020

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for people with no knee problem
We were greeted by friendly staff and check-in was quick. Our room was 212 (Third Floor) so the music from next door club at night was subtle. Room was spacious and clean. TV only have local channels and advertising media. Internet was fast and stable. There is an power outlet below the TV that allow many countries's standard to be plugged into. Cold and hot water dispenser are available at each floor. Hotel has no elevator, but they have young staff helping to carry heavy lugguage to guest room. Although hotel is located near Times Square (KL MonoRail), there is a steep slope to climb, and there is no proper pavement from top of that steep slope down to the other side where hotel is. Tourists with trolley luggage will have hard time pulling through unless on the road. There is no proper pavement from LRT Hang Tuah too as there is construction going on. Temporary pavement is very rugged, not suitable for heavy trolley luggage.
Hotel Building
Hotel Front Door
Lobby next to Reception Desk
Room - King Size Bed
Stayed 2 nights in Jan 2020

8/10 Good

Larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service
Wonderful stay
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Basic hotel
I would say this hotel is very basic. The rooms don't have windows but we only stayed for 2 nights and was out all the time so it was fine by us. However, they checked us in on the first room by the lobby so we don't have much privacy when we opened our door. There's free water dispenser by the lobby which was nice and service was good. We had to wait for the housekeeper to come in later when we ran out of toilet paper and facial paper as they don't leave extra in the room. For its price, you get great value with this hotel.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For this budget they had everything that’s needed in a room. A bottle of water wasn’t provided that everyone else does more or less but that’s not a big deal. Very pleasant front desk staff.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ceria makes you ceria
Outstanding as always for a budget hotel
Stayed 2 nights in Jul 2019

8/10 Good

Jiho

Traveled with group
Liked: Amenities
Great location just adjacent to Times Square, room while new could do with some proper maintenance - ceiling in shower area mouldy while bedroom floor is grimey. Sheets somewhat spotty with stains.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel is good, for the price paid.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! and more then worth the value
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Imbi Station. Cheerful Staff!
I stayed here for 3 nights from 18th December. I was offered the new "wing" in the next building which is in the midst of renovations - dust, uncarpetted lobby, wires dangling, workers - which I accepted as I found the room was bigger, likewise for the toilet! Lots of ceiling light in the windowless room. Set your alarm clock if you need sunlight to tell if its morning as you wont know when you sleep in a windowless room! The body wash/shampoo smells good. Though there should be a bottle near the sink as well as one has to go to the shower area to get some soap. There isn't a kettle - but a thermos(that looks like a kettle because there is no plug in it) - fill it with your hot / cold water from the dispenser located outside the room. The staff - every single one that I came across with - was very helpful and friendly. Would I stay here again when Im in Kuala Lumpur ? Definately I would!
Stayed 1 night in Dec 2018

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Behind Bejaya TimesSquare. Friendly Staff. NewWing
I stayed here for 3 nights from 18th December. I was offered the new "wing" in the next building which is in the midst of renovations - dust, uncarpetted lobby, wires dangling, workers - which I accepted as I found the room was bigger, likewise for the toilet! Lots of ceiling light in the windowless room. Set your alarm clock if you need sunlight to tell if its morning as you wont know when you sleep in a windowless room! The body wash/shampoo smells good. Though there should be a bottle near the sink as well as one has to go to the shower area to get some soap. There isn't a kettle - but a thermos(that looks like a kettle because there is no plug in it) - fill it with your hot / cold water from the dispenser located outside the room. The staff - every single one that I came across with - was very helpful and friendly. Would I stay here again when Im in Kuala Lumpur ? Definately I would!
Stayed 2 nights in Dec 2018

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel with good basis facilities, very well located near Times square. Good for the price
Stayed 1 night in Nov 2018

6/10 Okay

Courtney

Liked: Staff & service
Not as I expected
For a low budget hotel, the reviews on this place were fairly good which is what made me book. Luckily we were only here for one night before leaving KL. Pros of this place is that it’s really close to Berjaya Times Square. Downsides include the room being on the second floor and there wasn't a lift so we had to get our luggage up six flights of stairs - painful! We found a lizard in our room and when we went to get him out our room he ran under the bed so I felt very uncomfortable for the rest of the stay, including trying to sleep. A few marks on the bed sheets and pillows. Corridor smelt outside our room but luckily not in our room. I think it’s a smoke free hotel but we did see a guest vaping. Also, what no one has mentioned in reviews before is that this place is right by a nightclub, and you can hear music and feel the bass when led in bed till the early hours.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Hossam, Best location

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever Just need to mention that the disco or bar next door to the hotel is really crowded at night.
Stayed 5 nights in Sep 2018
Response from . on Oct 25, 2018
tq

2/10 Terrible

Tan

bad. cannot sleep for 3 nights as other hotel guests keep slamming the door at 2am-3am. Its probably 2 groups of friends in different rooms and they keep going to the next room. very frequent opening and closing the door like every 10mins mins interval. reception did not help on this case.
Stayed 3 nights in Sep 2018
Response from Ceria Hotel on Sep 15, 2018
Dear Tan, Thank you for taking the time to review your stay. We are very sorry to know that you did not have a pleasant stay with us. Please be assured that this has been raised to the management and training to keep the hotel envirponment peaceful has been done, to ensure all guest have a great experience. We hope to see you again. Best regards, Ceria Hotel

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Phone reception was poor, room was dusty, very annoying by the guests noise, wall sound proof very poor
Stayed 1 night in Sep 2018
Response from Ceria Hotel on Sep 15, 2018
Dear Guest, Thank you for taking the time to review your stay. We are very sorry for the inconvenience occurred during the stay, especially with the phone reception and the cleanliness standard. We have noted down your feedback for our improvement. We hope to see you again. Best regards, Ceria Hotel

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Ceria Hotel on Sep 15, 2018
Dear Alan, Thank you for choosing to stay at Ceria Hotel! It is certainly our pleasure to have you as our guest! We appreciate the rating you have given to us. We hope to welcome you back and provide you with better stay! Best regards, Ceria Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2018
Response from Ceria Hotel on Sep 15, 2018
Dear Guest, Thank you for giving us the rating! We hope you had a great stay at Ceria Hotel. We look forward to see you again whenever you visit Kuala Lumpur. Thank you! Best regards, Ceria Hotel

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Bukit Bintang
This hotel offers clean, comfortable and modern rooms with an interesting design for a very reasonable price. The staff is truly welcoming and friendly. Location is fine, at walking distance of Berjaya Time Square, the KL Monorail Low Yat Plaza and Jalan Alor Food Street. Recommended.
Stayed 3 nights in Jul 2018
Response from Ceria Hotel on Sep 15, 2018
Dear Eric, Thank you for the perfect score! We are very happy to know that you had a great stay! We work continuously to ensure our guest could have a comfortable stay with us. We hope to see you again! Best regards, Ceria Hotel

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from ZEN Rooms on Sep 15, 2018
Dear Yang, Thank you for the perfect score! As the top rated budget hotel franchise in Asia, we work hard to provide the best value-for-money stays and a pleasant experience. We look forward to see you again. Best regards, ZEN Rooms.

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from ZEN Rooms on Sep 15, 2018
Dear Yang, Thank you for staying with us. Obsession with providing an outstanding customer experience at the lowest prices is what sets ZEN apart from most budget hotels. With ZEN, you can be sure to get the best value for money accommodation. We hope to see you again. Best regards, ZEN Rooms

8/10 Good

Alan

Liked: Staff & service
Bath soap
Throw away the shower liquid dispenser . It is hopeless can't get any out. Better to give us bars of soap.
Stayed 5 nights in Jul 2018
Response from ZEN Rooms on Sep 15, 2018
Dear Alan, Thank you for taking the time to review your stay. We appreciate your comment about the soap dispenser. Please be assured that we have noted down your feedback and we work on refilling the soap on time so that future guest could use it during the stay. We are very sorry for the inconvenience it has caused you. We hope to see you again and provide you with better stay. Best regards, ZEN Rooms

6/10 Okay

Walter, Kuala Lumpur

Disliked: Cleanliness
Management do not cares enough
No lifts. Put us on top floors, Rooms cleaning very late, linen no change, room space very small, do not maintain the property well ect
Stayed 2 nights in Jun 2018
Response from Ceria Hotel on Sep 20, 2018
Dear Walter, Thank you for the feedback! We are very sorry to hear that the service provided did not make you felt welcomed. Please be assured that we have noted down your feedback for our improvement! We hope to see you again and provide you with better stay. Best regards, Bella - Ceria Hotel

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2018
Response from Ceria Hotel on Sep 20, 2018
Dear Guest, Thank you so much for taking the time to review your stay! We are happy to receive 4/5 rating for your stay. Please be assured we will work harder to ensure guest can have a great stay with us. We look forward to welcome you back! Best regards, Bella - Ceria Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Ceria Hotel on Sep 20, 2018
Dear Guest, Thank you for staying at Ceria Hotel! We are happy to know that you enjoyed your stay overall. Customer's satisfaction is our priority and please be assured that we will work harder to ensure our guest have a great stay with us. We hope to see you again! Best regards, Bella Ceria Hotel

8/10 Good

lyssa, Singapore

Liked: Staff & service, room comfort
Worth the money!
Tbh I wasn’t expecting much from this hotel but the first thing that impressed me was the staff as they were very polite through my phone calls with them and they even remembered my name when I arrived at the hotel. They also allowed us to check in close to 2 hours earlier than the official check in time and extended our checkout by 2 hours without a charge. Only downside was that there’s no lift so it gets a bit tiring to carry your luggages but fret not, the staff will carry it to your room for you if you need assistance. The superior twin room was much more spacious than we expected and the room was pretty clean just that I would advise to bring insect repellent as I got a few mosquito bites when I first stepped in. It was easy to access to the water dispenser at every floor and the ironing board was also useful for us though it’s located along the hallway! Overall, good location as well as it was right behind Berjaya Times Square and it only took us a while to figure out the routes around the area! Will definitely be back for future short stays as it’s worth the price you pay for :)
Stayed 2 nights in May 2018
Response from Ceria Hotel on Sep 20, 2018
Dear lyssa, Thank you for the positive feedback! We are happy to accomodate you at Ceria Hotel and provide you with great stay experience. It is certainly our pleasure to assist you with great service and made you felt so warmly welcomed. We look forward to see you again! Best regards, Bella Ceria Hotel

8/10 Good

Kyle, Ipoh, MY

Liked: Staff & service, property conditions & facilities, room comfort
Nice interior as photo
Hand carry shower and rain shower for the water heater. The private bathroom with half transparent glass design. Hair dryer is ready in the room, no need do special request. Wifi are strong and high speed. The room may feel small, but its enough to fit 2 person. The light are quite warm, felling to sleep. Cozy place ...relaxing
Stayed 1 night in May 2018
Response from Ceria Hotel on Sep 20, 2018
Dear Kyle, Thank you for taking the time to review your stay! We are very happy to know that you liked the interior design at the property. In another hand, please accept my apologies for the inconvenience regarding the cleanliness standard. We will note this down for our improvement! We look forward to see you again. Best regards, Bella Ceria Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a good and cheap hotel
It is close to Shooping Center and train station and walkable place.
Stayed 2 nights in May 2018
Response from Ceria Hotel on Sep 20, 2018
Dear Guest, Thank you so much for taking the time to review your stay! We are happy to accomodate you in a place that you found strategic! We look forward to welcome you back! Best regards, Bella Ceria Hotel

8/10 Good

KL Toh , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Clean and well managed budget hotel with really nice ambience. Well laid out and furnished with 32” wall mounted LCD TV, hair dryer, telephone, thermos flask (hot water dispenser outside), box of tissue paper and hot-water shower.
Stayed 2 nights in Apr 2018
Response from Ceria Hotel on Sep 20, 2018
Dear KL Toh, Thank you for sharing your experience with the future travellers! We are very happy to know that you felt comfortable during the stay with the facilities provided. It is certainly our pleasure to assist our guest and make sure they could have a great stay with us. We hope to see you again! Best regards, Bella Ceria Hotel

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018
Response from Ceria Hotel on Sep 20, 2018
Dear Wilson, Thank you for the rating! We are happy to know that you enjoyed your overall stay with us. We hope to see you again! Best regards, Bella Ceria Hotel

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You can see the dust between woods. I really disgusted by dusts. I don't know how they clean them but it was terriblw hotel experience
Response from Ceria Hotel on Sep 20, 2018
Dear Guest, Thank you for the feedback! We are very sorry for the inconvenience occurred during the stay, especially regarding the cleanliness standard. Please be assured that we have conducted regular training to our team to ensure cleanliness provided is according to our standard and able to make our guest rest well. We hope to see you again! Best regards, Bella Ceria Hotel

10/10 Excellent

CHIN, MALAYSIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearby shopping Centre
All credit to CERIA HOTEL staff receptionist, they manage to settle/solve client enquiry. Thumb up
Stayed 1 night in Jan 2018
Response from Ceria Hotel on Sep 20, 2018
Dear Chin, Thank you so much for your positive feedback for the team! Your positivity is very encouraging! It is certainly our pleasure to assist our guest and ensure they have a comfortable stay with us. We look forward to welcome you back. Best regards, Bella Ceria Hotel

6/10 Okay

Verified traveler

Clean and basic, good price and excellent location!
Stayed 2 nights in Dec 2017
Response from Ceria Hotel on Sep 20, 2018
Dear Guest, Thank you for the feedback! We are happy to accomodate you in a place that you found strategic! We are very sorry to hear that your stay was overshadowed by the noise from the outside. We hope to see you again and provide you with better stay. Best regards, Bella Ceria Hotel

6/10 Okay

Nathan

Liked: Cleanliness, staff & service
Location
Location was good and the price was right. Construction on the unit above started at 7am everyday and the internet in the room wasn't good.
Stayed 2 nights in Dec 2017

6/10 Okay

Richard

Liked: Staff & service
Disliked: Room comfort
Value money
The bed sheet n quit a bit dirty and quite noisy with sound from other room n side disco music
Stayed 1 night in Nov 2017

6/10 Okay

Ain, Singapore

Liked: Staff & service
Disliked: Cleanliness
Strategic but quite hidden location
Toilet is clean however toilet bowl needs a good scrub, other than that rooms clealiness needs slightly more thorough cleaning, linen and towels were clean. Hotel staff was excellently helpful, hotel lobby is instagrammable wifi ij rooms were good. You technically pay for what u get! Good stay for those who is on budget and wants to go out shopping/sight seeing most of the time during the trip. (Means u utilise the room just to sleep and wash up)
Stayed 2 nights in Nov 2017

10/10 Excellent

John Raemell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Accomodating staff. Can check-in early.
Stayed 1 night in Nov 2017

6/10 Okay

Jorge, USA

Liked: Cleanliness, staff & service
Acceptable option in the area
Hotel close to monorail station and large mall. Offers wi-fi and flat panel TV with limited (english) channels. Staff is friendly. Room is functional but on the small side. Corridors are noisy and hotel is next to a (special events?) night club.
Stayed 2 nights in Nov 2017