Dear sir/madam On behalf of L’Heritage Team, I would like to thank you very much for having chosen us for your recent stay in Hanoi and for taking the time to review us We are happy to know that you had such a wonderful experience at our hotel, especially, that you enjoyed your room, bed and the view. We would also like to share your comments about services to our staff - I am sure they will be inspired by your kind remarks. Once again, many thanks for your nice comments. We look forward to welcoming you back to L’Heritage Hanoi soon. Best regards, Van Anh Sales team

Dear Valued Guest, We very much appreciate your time taken to review us regarding your recent stay at our hotel. We are delighted to see that you have mostly enjoy your entire stay with us. I will not miss this chance in sharing your comments with the team as a great encouragement. Thank you again for your supports and we look forward to welcoming you back to the hotel in the near future. Best regards, Sale Team

Dear Mr Dzao Greetings from L'Heritage Hanoi Hotel Thank you so much for your speding time to review our hotel. We are so thankful for your feedback, it will help us improve our service quality. Besides, I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sales department

Dear Mr Sunghun Park Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff and services. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sales department

Dear Thank you for your kind comments. We are glad to learn that our hotel has been well-accepted and that our staff is actually practice their training goals. We will continue to improve in this direction. Thank you for staying with the Hanoi L’Heritage Hotel and looking forward to serving you again soon. Best regards, Hotel Management.

Thank you for choosing to stay in the Hanoi L’heritage Hotel out of numerous options in the nearby area. We were elated to learn that your stay was memorable and your recommendation. Your kind words are precious encouragement for us to keep up the good work. Again, thank you and look forward to welcoming and serving you at Hanoi L’heritage Hotel next time. Best regards,

I would like to send our gratefulness for your choosing our hotel and your genuine review. It is indeed a true pleasure to make you have an enjoyable time with us. We will continue to strive to improve our services in order to meet and exceed the expectations of our guests. We hopefully look forward to your next stay at our hotel to see how our services become better. Best regards