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하라스 걸프 코스트 여행 후기

4 out of 5
하라스 걸프 코스트
280 Beach Boulevard, Biloxi, MS

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1264개 이용 후기 중 505개" "
평점 8 - 좋아요. 1264개 이용 후기 중 285개" "
평점 6 - 괜찮아요. 1264개 이용 후기 중 211개" "
평점 4 - 별로예요. 1264개 이용 후기 중 128개" "
평점 2 - 너무 별로예요. 1264개 이용 후기 중 135개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Jin kuk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: HGC 님, 2021년 9월 20일
Dear Jin Kuk, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in our newly renovated rooms! We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Jazzalyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 4월 16일
Dear Jazzalyn, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 - 너무 별로예요

Amelia 님, Corpus Christi

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Weird that my negative review has been made to be changed about 7 times now. This Harrah’s is awful, terrible customer service and the front desk doesn’t know what they’re doing. Never going back and I’d suggest avoiding using a third party to book there.
2024년 4월에 1박 숙박함
답변 제공: HGC 님, 2024년 4월 16일
Dear Amelia Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Keshawn 님, Philadelphia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was my first time staying at a hotel and the staff was really helpful and informative. My stay went well. Will book with them again.
2024년 4월에 1박 숙박함
답변 제공: HGC 님, 2024년 4월 12일
Dear Keshawn, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 - 괜찮아요

Aubrey

좋아요: 직원 및 서비스
The parking is difficult, no valet will not stay there again, however the staff is excellent
2024년 4월에 3박 숙박함
답변 제공: HGC 님, 2024년 4월 12일
Dear Aubrey, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 - 괜찮아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Room was nice and quiet. NO fridge or microwave.
2024년 4월에 1박 숙박함
답변 제공: HGC 님, 2024년 4월 12일
Dear Cheryl , Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 - 좋아요

erin

연인과의 여행
좋아요: 청결 상태
I really liked how its by the beach. the prices are nice for what you get.
2024년 3월에 4박 숙박함
답변 제공: HGC 님, 2024년 4월 9일
Dear Erin, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 - 괜찮아요

Timothy

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Charge $28 for 3pm check in. Daiquiri bar was out of many sizes and several advertised liquor. Hot tub jets mostly didn’t work. No available seating at pool bc each chair required a reservation even though unused. Good part-I did win big on first night in casino. Loved the all night Steak and Shake
2024년 4월에 2박 숙박함
답변 제공: HGC 님, 2024년 4월 8일
Dear Timothy, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 - 좋아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was ok. Could use some refreshing
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 4월 5일
Dear Karen, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 - 괜찮아요

yoo 님, Montgomery

연인과의 여행
좋아요: 직원 및 서비스
It was inconvenient because the water pressure in the sink was low.
2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 4월 1일
Dear Yoo, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

4/10 - 별로예요

Steven

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very disappointed in this place for the amount of money they charge. This place is in need of an update bad. Carpet pretty much everywhere needs to be replaced, very dirty looking. The room we were in definitely showed its age. My wife and I were traveling and stayed at two different Holliday Inn Express's two nights and one night in a Drury Inn. They were a third (or less) of the price and way nicer! They also offered free food and drinks included in the price. Since it was a last-minute decision, Harrah's was our only option to spend two nights in a Hotel Casino in the area, others were full. Gambling was just okay, never expect to walk away a winner anywhere we go to gamble. We were able to play for a little while before cutting our losses. I booked a room that showed an ocean view, ended up in a room that did not. We will not be going back there.
2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 3월 31일
Dear Steven, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Nan

We love this resort/casino. We’ve stayed here 3 times while driving between Florida & Texas. Great half way point for a nice hotel & a little fun gambling.
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 30일
Dear Nan, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 - 괜찮아요

Kiem

2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 30일
Dear Kiem, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 - 괜찮아요

KaToya

2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 3월 29일
Dear KaToya, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Lilli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 29일
Dear Lilli, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 - 너무 별로예요

Alicia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Won’t be staying again
2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 3월 26일
Dear Alicia, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

2/10 - 너무 별로예요

Ricky

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
RESTAURANT WERE AWLFUL, NO BUFFETS. BAD SLOTS MACHINES. DIDN'T LIKETHE TYPE OF SLOTS. ALL THE OTHER CASINOS WERE BOOKED UP BUT NOT THIS ONE. NOW I KNOW WHY
2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 3월 26일
Dear Ricky, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Laura 님, Jasper

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely loved our stay
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 26일
Dear Laura Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 - 별로예요

Riley

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The water took at least 30-45 minutes to get hot (each time we wanted to shower). Water pressure was also horrible. A lot of softener in the water as well, couldn’t tell if you got off the soap off or not. Was in a very convenient spot tho and the Starbucks was amazing !
2024년 3월에 3박 숙박함
답변 제공: HGC 님, 2024년 3월 26일
Dear Riley, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Tony

2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 4월 14일
Dear Tony, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 - 괜찮아요

Don

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The casino is definitely gone downhill, especially because they remove the buffet which had the best fried chicken ever. The room was very clean and comfortable and nice and I only paid $57 for the night so I can’t really complain but they need to upgrade this place they want to get more money for the rooms.
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 23일
Dear Don, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Naomi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great place to stay and we will be back!
2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 3월 22일
Dear Naomi, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Yevetta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 19일
Dear Yevetta, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 - 별로예요

Brandon

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
room air conditioning was not cold at all , no towels and couldnt get room service to ask for towels
2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 3월 19일
Dear Brandon, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place to stay!!! Kid friendly, nice restaurants, nice casino, great staff, and very clean rooms 10/10
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 19일
Dear Tracy, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall amenities and convenience. Courteous staff.
2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 3월 19일
Dear Mary, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Sheila 님, Wilmer

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 19일
Dear Sheila, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 - 별로예요

Stephen

가족 여행
Staff woke us up at 1:45 am to deliver blankets we didn’t ask for. Were very persistent, knocked, knocked louder, and called our room. Very disappointed in how inept the staff was in the middle of the night.
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 16일
Dear Stephen, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 16일
Dear Angela, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 - 좋아요

Kyle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property had a good flow on the inside. Was able to maneuver throw sections and everything was labeled well,bathrooms, dining, high limit room, etc. The smell of the casino was excellent and couldn’t really tell that people smoked inside.
2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 3월 16일
Dear Kyle, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 - 좋아요

Tabra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 16일
Dear Tabra, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 - 괜찮아요

Luke

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property is outdated. If you plan on making a trip to Biloxi I would recommend another hotel/casino but if you are on a budget this is an okay place to stay and you can walk to the golden nugget.
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 16일
Dear Luke, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

2/10 - 너무 별로예요

Debbie

연인과의 여행
Had to wait two hours to get a room
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 13일
Dear Debbie, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 - 괜찮아요

Kay

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
The spa was amazing. Phenomenal massage with Debra and amazing facial with Janice. Dionne at the front desk was professional and very helpful.
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 13일
Dear Kay, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 - 좋아요

Carole

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was nice enough. Be aware that there is no daily maid service, though they did provide fresh towels one day when I texted and requested them.
2024년 3월에 3박 숙박함
답변 제공: HGC 님, 2024년 3월 12일
Dear Carole, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 - 괜찮아요

Jose

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
casino
2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 3월 12일
Dear Jose, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 - 좋아요

Brenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 12일
Dear Brenda, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 - 너무 별로예요

Esther 님, Ovett

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did not like anything about this hotel. I only stayed one night and requested a refund.
2024년 3월에 5박 숙박함
답변 제공: HGC 님, 2024년 3월 10일
Dear Esther, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Brenda

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the bed was comfortable the carpet was wet by refrigerator since door was left open. The bathroom floor was sticky and needed mopping , the outlet by one side of bed was not working & the lighted makeup mirror did not work .
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 10일
Dear Brenda, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 - 좋아요

John

2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 29일
Dear John, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Shirmeca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay!We ordered room service and food was great.Hotel staff was nice when we checked in.Forget to get a player’s card but will do on our next stay.
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 10일
Dear Shirmeca, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

4/10 - 별로예요

randel

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms could’ve been cleaner along with the bathroom. That was the only problem I seen, dirty room and dirty bathroom.
2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 3월 10일
Dear Randel, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Jason

2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 26일
Dear Jason, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Out of daquiri liquors. Cannot check in early w/o charge. No one knows where pool towels are.
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 10일
Dear Michael, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Paula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very great customer service
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 10일
Dear Paula, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 - 좋아요

Collin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Starbucks in the hotel was great, but they definitely need more staff in the casino it was easier just to pay for drinks rather than waiting for someone to come over
2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 3월 10일
Dear Collin, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 - 괜찮아요

Jessica

좋아요: 직원 및 서비스
This place could use a more detail cleaning. Carpet floors entering hallways were dirty throughout the facility , base boards dusty , and elevators needing sweeping. Fixtures rusty and out of date. Room had a stuffy smell. All hygiene products dispenser inside the room bathroom were empty in my room and my friends.
2024년 3월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 10일
Dear Jessica, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 - 좋아요

James

2024년 3월에 2박 숙박함
답변 제공: HGC 님, 2024년 3월 24일
Dear James, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Keneisha

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice….. looking fwd to coming back
2024년 2월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 3일
Dear Keneisha, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! Extremely friendly staff...I mean everyone has been great! I highly recommend Harrah's!
2024년 2월에 1박 숙박함
답변 제공: HGC 님, 2024년 3월 3일
Dear Michael, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast