외관

하얏트 플레이스 덴버 에어포트 여행 후기

3 out of 5
하얏트 플레이스 덴버 에어포트
16250 E 40th Ave, Aurora, CO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1008개 이용 후기 중 500개" "
평점 8 - 좋아요. 1008개 이용 후기 중 250개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 111개" "
평점 4 - 별로예요. 1008개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 68개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Telina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a quiet place to rest after a long day of travel
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The nicest people at the front desk for check in and out. Breakfast was pretty good. We had a good night sleep
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Victoria, it's delightful to hear about your positive experience at Hyatt Place Denver Airport. We're thrilled to know our front desk colleagues made a good impression and that you enjoyed the breakfast selection and a restful night. We hope you'll visit us again soon.

10/10 - 훌륭해요

Rehannon 님, Loveland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Rehannon, it's wonderful to know you had a splendid experience at Hyatt Place Denver Airport. Our team appreciates your five-star review on Expedia and we hope to welcome you back in the future!

8/10 - 좋아요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to find, convenient location. Didn't like room layout, not enough handicap parking, breakfast was terrible.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Margaret, thank you for sharing your experience at Hyatt Place Denver Airport. It's great to hear you found our location convenient. We regret the room layout didn't meet your expectations, and your concerns regarding our parking are noted. We also acknowledge your dissatisfaction with the breakfast. Rest assured, this invaluable feedback will be instrumental in assessing areas for improvement. We hope to have another opportunity to serve you better in the future.

4/10 - 별로예요

Serdar 님, Los Angeles

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
We appreciate the feedback, Serdar.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 - 괜찮아요

Stephen 님, Kendall Park

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Stephen, we appreciate your feedback even without specific comments. We are always striving for improvement and your rating guides us in making the necessary changes. Thank you for reviewing your stay and we hope to have another opportunity to offer an experience that exceeds your expectations in the future.

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location close to the airport. The free shuttle service was great!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Claudia, it's wonderful to hear that you found the Hyatt Place Denver Airport's location to your convenience and took advantage of our complimentary shuttle service. Thank you for choosing our hotel, and we hope to see you again on your next visit.

10/10 - 훌륭해요

Just

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Thanks for sharing this perfect rating, Just!We're thrilled to hear you enjoyed your stay at Hyatt Place Denver Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 - 괜찮아요

john

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is dated and the rooms or dingy. For example, the wall paper and carpet is tattered and torn. The lighting and the bathroom is dim and there is not lighting in the shower. I will say the bed was comfortable and clean but that should be expected. Overall the price did not meet match the quality.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
John, it's disappointing to hear that you didn't have the best impression of our accommodations. We regret to hear about your aspect of dissatisfaction concerning the decor and lighting. Your comfort is our top priority and we aim for each guest to find value in their stay. It is, however, relieving to hear that our bed met your standard and you found it clean and comfortable. We appreciate your feedback and will certainly discuss this with our team.

8/10 - 좋아요

Liz

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only surprise is that we had to pay for parking, we were not asked or told at check in. Fee was $12.00 but they charged another $5.00, not sure why. Cost us $17.00 for 1 night.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Liz, thank you for sharing your feedback. At Hyatt Place Denver Airport, we aim for a clear and seamless experience for our guests and it sounds like we missed the mark regarding parking. We certainly understand the frustration around unexpected fees and we are reviewing the communication process about additional costs. We appreciate your understanding and hope this doesn't deter you from choosing us in the future. Your feedback provides a great opportunity for us to improve.

6/10 - 괜찮아요

Janet

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The couch in my room smelt like human secretions
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Janet, thank you for sharing your feedback. We're sorry to hear that you had an unpleasant experience with the cleanliness of your room's furniture. Our team always strives to maintain a high standard of cleanliness, so your feedback is crucial. Please rest assured that your comments will be shared with our housekeeping team to ensure better care in the future.

2/10 - 너무 별로예요

Jason

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Jason, it's regrettable to learn your experience didn't meet expectations. Even without specific details, we're dedicated to providing a better experience. We value your feedback, and would appreciate another chance to turn this around should you choose to stay with us again.

10/10 - 훌륭해요

martina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast. Very comfortable bed. Shuttle fast and efficient. Clean and modern hotel.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Martina, it's wonderful to hear that you enjoyed the breakfast, comfort of your bed, and efficient shuttle service at Hyatt Place Denver Airport. Your notes on our cleanliness and modern aesthetic are greatly appreciated as well. We hope to see you again in the future whenever your travels bring you back to Denver.

10/10 - 훌륭해요

Junera

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, clean facility and spacious room.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Junera, it's terrific to hear you enjoyed your stay at the Hyatt Place Denver Airport! We're thrilled you appreciate the tidiness of our facilities and the amplitude of your room. Moreover, we're glad our team members' friendly nature lived up to your expectations. We hope to have the pleasure of welcoming you back soon.

6/10 - 괜찮아요

Jonathan

좋아요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
We appreciate the feedback, Jonathan.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love every Hyatt Place I’ve stayed in.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Christine, we're overjoyed to hear about your positive experiences at the Hyatt Place Denver Airport. It's always a delight to know our guests feel comfortable and satisfied during their stay. We look forward to welcoming you back soon.

6/10 - 괜찮아요

tracy 님, woodbridge

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I have stayed at this hotel many times over the years. There have been some changes this year. Parking is no longer free and must be paid for via an app. The included breakfast was previously really excellent but this year it was poor with a very limited selection The rooms are clean and warm and comfortable and the hotel is in a great position, handy for the airport and with a selection of eateries in easy walking distance.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Tracy, your feedback is valuable in our commitment to constant improvement. It's unfortunate to hear that your recent stay didn't match your previous experiences, particularly regarding our parking setup and breakfast options. Ensuring comfort is always high on our list, so it's encouraging to know you appreciated the cleanliness and warmth of your room. Your note on hotel location and vicinity to eateries is appreciated. We look forward to providing a more flawless experience in the future.

2/10 - 너무 별로예요

Joseph

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked and paid for a room with a king sized bed. When i checked in they gave me a room with full size bed, not even queen size. I told the desk clerk i booked a king. He said the website always over books and this is all he had to give me. Sounds like "bait and switch" to me. There was no shuttle from the airport after 12 pm. I had to take a taxi at 1 am. Very dissapointed. When i booked and paid for my room there were warnings that my reservation could not be cancelled and i would forfiet the cost of the room unless i purchased the "insurance". Where is the insurance from Hyatt that they would Honor MY reservation?
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Joseph, it's regrettable to hear about the inconveniences experienced during your visit. It's crucial for us to meet our guests' expectations especially with regard to room preferences. Our front-desk team always strives to provide optimal solutions and accommodate our guests' requests as much as possible. It's disappointing to learn that you did not feel this was achieved.Our shuttle schedule varies and this information is available for guests to help plan their trips accordingly. We're sorry if this caused any trouble for you.Regarding the reservation policies, all bookings are indeed subject to terms and conditions and we always encourage guests to familiarize themselves with this prior to finalizing their reservation.We hope that you'll consider giving us another chance in the future to show you the high standard of service we aim to provide.

4/10 - 별로예요

Karisa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Waited 35ish minutes to check in at 1am when we were exhausted and ready to sleep. Breakfast did not look like the photos online it was skimpier. The bed was super uncomfortable. In the morning there was a random women sitting at the end of our hallway that ended up being casually escorted out. It didn't say that we had to pay $12 just to park at the hotel, that's ridiculous I'm already paying to stay there. It also forced us to pay for a whole 24 hours of parking when we were there for maybe 10 hours. Overpriced for what it was I won't stay here again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Karisa, we appreciate you taking the time to share your feedback. We regret to hear about your less than satisfactory experience with the check-in process and understand your disappointment about the breakfast not meeting expectations. We always endeavor to offer quality stay experiences and it's clear there were missed opportunities. Concerning our parking policy, we'll certainly take your opinion on board as we continually seek ways to improve our guests' experience. We hope you'd consider giving us another chance to make up for it in the future.

10/10 - 훌륭해요

Hans

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Hans, it's wonderful to hear that your stay at Hyatt Place Denver Airport met your expectations! We truly value your feedback and look forward to welcoming you back for another pleasant stay in the future.

10/10 - 훌륭해요

Larmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Larmen, thank you for your exceptional rating. As we strive to provide our guests with an unforgettable experience, we're thrilled to hear that the Hyatt Place Denver Airport accomplished this for you. We can't wait to welcome you back in the future. Safe travels!

8/10 - 좋아요

Jesse

좋아요: 숙박 시설 상태 및 시설
Firs of all I can not speak highly enough about the staff. Front desk, cleaning staff and the woman that ran the breakfast area were top notch. I had a problem with the ac in my room and it took two nights to rectify. In the end they more than made up for me being uncomfortable for that period. I would stay there again.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Jesse, it's pleasing to know that you found our team members at Hyatt Place Denver Airport to be top-notch. We're glad they enhanced your overall stay experience. Regarding the air conditioning issue, we apologize for any discomfort you experienced and appreciate your patience as the problem was addressed. It’s encouraging to learn that our efforts to make amends for this were successful. We eagerly await your return for an even better experience.

10/10 - 훌륭해요

Arunit

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Thanks for the amazing rating, Arunit!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Denver Airport!

10/10 - 훌륭해요

Kelin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hermoso lugar y muy limpio
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Kelin, nos alegra saber que apreció la limpieza y la belleza del Hyatt Place Denver Airport. Tus palabras significan mucho para nosotros. ¡Estamos ansiosos por verte nuevamente en tu próximo viaje!

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very clean with elegant modern furnishings
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Lori, we're delighted to hear that you appreciated the cleanliness and modern elegance of your room at the Hyatt Place Denver Airport. Your compliments mean a lot to our dedicated team. We hope to host you again in the future.

2/10 - 너무 별로예요

Mauricio

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The name Hyatt means nothing these days. The place is a dunp. Even the lobby furniture is wobbly and old. I was there for 2 nights and my room was not serviced a single day. One of the days a cleansing lady showed up at 5:45 pm asking if I wanted my room cleaned. I had been gone all day since 8 am. She. I asked why my room was not cleaned earlier she said she had just started bet shift. The place is old, the rugs are dirty. The elevators smell like DDT. NEVER AGAIN!
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Mauricio, we regret to see your experience did not meet expectations. We acknowledge your concerns regarding the upkeep of the property and the delay in servicing your room. We assure you that our team members strive to maintain a pristine and comfortable environment for all our guests, so your feedback is important. Additionally, we'll take note of the unexpected timing of the room service request and make sure such incidents aren't recurring. We hope we’ll have another chance to address your concerns and deliver an experience that aligns with our usual high standards.

10/10 - 훌륭해요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly Staff
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Tom, it's fantastic to hear that our team members at Hyatt Place Denver Airport made a positive impact during your visit. We will certainly pass your kind comments along to them. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Kenneth

별로예요: 숙박 시설 상태 및 시설
For $100 you can’t do much better these days. It was certainly an older hotel. The pillows were average. The towels were nothing to brag about. The mattress was not suburb. Still better than motel 6.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Kenneth, thank you for providing your insights. It's clear the age and certain elements of your stay did not exceed your expectations. We're diligently working on improvements and strive to provide all guests with a comfortable stay. It's our aim to offer more than an average experience, and your feedback will definitely contribute to our efforts to enhance guest satisfaction. We look forward to showing you our dedication to improvement in the future.

10/10 - 훌륭해요

Jesus

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay, the only thing that bothered me was the bathroom. Super tiny!!
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Jesus, we very much appreciate your rating and feedback about your visit to Hyatt Place Denver Airport. We're glad you had a nice stay. Thank you for mentioning your concerns about the bathroom's dimensions too, as this allows us to continuously improve our services. We hope to welcome you back soon, ensuring greater comfort on your future visits.

8/10 - 좋아요

Yeongja

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Yeongja, thank you for taking the time to leave a rating for Hyatt Place Denver Airport. We hope your stay was pleasant and that we'll have the opportunity to welcome you back in the near future.

6/10 - 괜찮아요

Martha 님, Salt Lake City

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Martha, thank you for your rating on Expedia. We notice there's room for improvement and we look forward to having another chance to better serve you next time.

2/10 - 너무 별로예요

Aaron

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
We appreciate your feedback, Aaron.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 - 좋아요

Scott

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything was great except we had to wait for over an hour for the shuttle at the airport. We called the hotel, they said they sent someone but we had to call 2 more times until they finally arrived after over an hour.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Scott, thank you for staying at Hyatt Place Denver Airport and sharing your feedback. It's positive to hear that you had an enjoyable experience with us. We're, however, disappointed you faced inconvenience while waiting for our transfer service. Rest assured, timeliness is normally one of our priorities and we'll look into what could have caused this hiccup. Looking forward to your next stay with us.

2/10 - 너무 별로예요

Mary

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Noisy heater ,dirty elevaters,and smelled weird
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Mary, we're genuinely concerned to read about your recent experience, as it doesn't reflect the standards we strive towards. Issues regarding the room's temperature control, cleanliness of common areas and quality of our ambiance are areas we take very seriously. We're grateful you've brought this to our attention, allowing us to revisit our procedures. We hope you give us another chance to provide an experience more typical of our usual high standards.

8/10 - 좋아요

Stuart

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Thank you for the 4-star rating, Stuart!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt Place Denver Airport. Thank you again for sharing!

8/10 - 좋아요

Sheila

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room was nice, but you can hear everything through the walls. No parking voucher if you're a guest either.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Sheila, thank you for giving us your feedback. At Hyatt Place Denver Airport, we aim to provide a peaceful experience for all our guests and we regret any disturbances you encountered. In matters of parking, the arrangements are made clear in our reservation terms. However, we appreciate your comment and will surely consider it for improving guest experiences.

10/10 - 훌륭해요

Mio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very spacious for the price and clean and airport shuttle was on time!!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Mio, thank you for your kind words. At Hyatt Place Denver Airport, we aim to offer top-notch accommodations at an affordable rate. We are delighted to know that you found our rooms ample and immaculate. Moreover, our punctual airport shuttle service surely gives convenience to our in-transit guests. We look forward to offering you an even more exceptional experience in the future.

6/10 - 괜찮아요

Ashley

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Booked a 2 bed double room for 3 people and got a king room with a pull out couch. The couch didn’t have any sheets/blankets/pillows and when asked for them, we were told they didn’t have anymore. I think if you’re going to give someone a pullout couch instead of an actual bed, you’d at least ensure they’d have blankets and pillows, no?
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Ashley, it's disheartening to hear about your experience. We recognize the necessity of having the appropriate bedding available when needed, especially when utilizing a sleeper sofa. We will work towards better anticipation of guest needs in the future. Please don't hesitate to visit us again so we may have another opportunity to make your stay more noteworthy.

2/10 - 너무 별로예요

David

좋아요: 직원 및 서비스
별로예요: 청결 상태
Simply, my experience was quite upsetting. After an extremely long day of weather, conditions and cancellations with air flights. I checked in at 11 PM only to find that when I entered my room, it was completely completely a mess and not had been cleaned. I returned to the front desk which told me that they had no more rooms And I would have to travel to one of their sister hotels for lodging.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
David, we genuinely regret to hear about your less-than-perfect experience after a long day of traveling. It's unfortunate there was a discrepancy with the cleanliness of your room, and even more disappointing that alternative accommodations within our premises were unavailable. Please trust that your comments have been noted, so we can properly address the situation. For future visits, we hope to provide a better lodging experience.

4/10 - 별로예요

Junxi

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Junxi, it appears from your rating on Expedia that your experiences at the hotel did not meet your expectations. We would deeply appreciate the chance to hear about any specific issues that occurred during your stay. Please feel free to share the details so we can strive to improve the overall guest experience.

4/10 - 별로예요

Jessie

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Jessie, it's disappointing to hear that your experience didn't meet expectations. As we strive for excellence, we welcome feedback to improve our service. We hope for the opportunity to provide a better experience on your future stays.

6/10 - 괜찮아요

William

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
According to hotel staff, Expedia frequently overbooks hotels leading to confusion at the front desk, inability to get the chosen room and a very long wait before checkin.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
William, thank you for bringing your concerns to light. We understand there were some complications during your check-in due to the booking situation, leading to a delay and a room mismatch. Steps are being taken to avoid similar instances in the future, and we're working closely with our booking partners to ensure better communication. The entire team hopes for another opportunity to serve you better on your next visit.

4/10 - 별로예요

Arnold

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Arnold, it's evident from your rating that your stay may not have fully met your expectations. We continuously strive to improve our guest experiences and would appreciate any specific feedback you might have. Your insights will greatly aid us in refining our services for future visitors.

10/10 - 훌륭해요

MICHAEL

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice room size for our family of 5, will visit again
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Michael, it's pleasing to hear you enjoyed the spaciousness of your room at Hyatt Place Denver Airport. It sounds like it accommodated your family of 5 perfectly. We anticipate your return and can't wait to provide another exceptional stay for your family.

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Jose, thank you for choosing Hyatt Place Denver Airport. We're thrilled to know you had an enjoyable stay and we appreciate your feedback. We look forward to welcoming you back in the near future. Safe travels!

10/10 - 훌륭해요

Clay

좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Clay, it's fantastic to see your perfect score rating! At Hyatt Place Denver Airport, we are committed to making our guests' experience a positive one. It seems we accomplished that with you. We appreciate your feedback and hope to see you again soon!

4/10 - 별로예요

Peggy

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
We appreciate you sharing your concerns with us, Peggy.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 - 별로예요

Amanda

가족 여행
별로예요: 청결 상태
The room had some problems, the couch was dirty and had stains,the bed had a weird smell and the sink was clogged. The shower had to be turned all the way on hot just to be Luke warm.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Amanda, we regret hearing about your dissatisfaction with certain aspects of your room. We understand there were issues with the cleanliness and functionality of particular facilities, including the couch and bathroom amenities. Maintaining high standards is our priority and clearly, in your instance, we fell short. We're addressing these matters with our respective teams to prevent any similar occurrences. Thank you for sharing your feedback, which aids us in improving our service and guest experience.

10/10 - 훌륭해요

Yamiliz

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Thank you for the fantastic rating, Yamiliz!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt Place Denver Airport! We can't wait to see you again soon.

10/10 - 훌륭해요

Andres

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Andres, it's great to see your 5-star rating of Hyatt Place Denver Airport! We're delighted to know your visit met your expectations and we look forward to welcoming you back for another stellar experience. Best Wishes.