야외 수영장

라 퀸타 인 & 스위트 바이 윈덤 레이크랜드 이스트 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 999개 이용 후기 중 257개" "
평점 8 - 좋아요. 999개 이용 후기 중 269개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 181개" "
평점 4 - 별로예요. 999개 이용 후기 중 164개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 128개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

Lew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean, convenient
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

clyde 님, Hope Mills

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and quiet. Only set back is no USB plug outlets.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello clyde,We appreciate your feedback on our clean and quiet accommodations. We value your input regarding the USB plug outlets and will consider it for future improvements. Thank you for staying with us.

6/10 - 괜찮아요

Zulfiqar

2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Zulfiqar, We appreciate you taking the time to review our hotel. If there is anything specific you would like to share about your stay, please reach out to us directly so we can address any concerns. We hope to welcome you back in the future for an improved experience.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo limpio
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Jessica, We appreciate your feedback regarding the cleanliness of our hotel. Should you have any further concerns, please feel free to reach out to our management team. Thank you for choosing to stay with us.

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the room was fine but very outdated
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Elizabeth, Thank you for taking the time to share your feedback with us. We appreciate your comments and will share them with our team for further review and improvement. We strive to create a comfortable stay for all our guests and will consider your input for future enhancements to our accommodations.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Was okay
답변 제공: Manager 님, 2024년 4월 1일
Hello Michael,We appreciate your feedback and will use it to improve our services. Thank you for staying with us.

10/10 - 훌륭해요

P

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's in a nice location that's both convenient as well as quiet.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello P,We're pleased to hear you enjoyed our hotel's location and found it convenient and peaceful. Your feedback is valuable to us. Safe travels and we hope to welcome you back in the future.

4/10 - 별로예요

Terry

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was great. We stayed 7 nights and our room was only cleaned and bed made 4 times. Maids did not speak english. Computer in the lobby works but printer did not. Had to wait for second landing of the elevator. Hallways were not swept, lots of stuff laying around. We expected better from a Wyndam. On the good side it's close to Cracker Barrel and a short drive to the ball park.
2024년 3월에 7박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Terry, Thank you for highlighting our friendly front desk staff and convenient location. Your feedback on the housekeeping, language barrier, maintenance, and cleanliness will be shared with the management team for review and improvement opportunities. We appreciate your observations as they help us enhance our overall guest experience for the future.

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello Margaret,Thanks for being an awesome customer. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 - 괜찮아요

jovany

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello jovany, We appreciate you choosing our hotel for your stay. We value all guest experiences and would love to hear more about your recent visit. Please reach out to us to share any feedback so we can ensure a better stay next time.

4/10 - 별로예요

Richard

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Was way overpriced. Tv remote did not work. Pillows were hard. Room was small
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Richard, We are sorry to hear your experience did not meet expectations. Your feedback is essential for improvement. We recommend reaching out to our management team directly to address your concerns in detail. Thank you for sharing your thoughts with us.

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very clean rooms, great hotel for the money. Pillows could be better.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Joseph,We appreciate your positive feedback on our clean rooms and value for money. Your comment about the pillows has been noted for future improvements. Thank you for choosing to stay with us and we hope to welcome you back soon.

10/10 - 훌륭해요

maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The elevator makes a squishy noise and makes you think is about to break down.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello maria,We apologize for any inconvenience you experienced with the elevator during your stay. Your feedback is valuable to us and will be shared with the relevant team for further review. Should you have any further concerns, please feel free to reach out to our management team directly for assistance.

8/10 - 좋아요

Debra

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Debra, We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your experience, please don't hesitate to contact us directly. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Wendell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent location and value. Located just off exit 33 of Route 4 with easy access to downtown Lakeland, the ballpark, and shopping/ dining options. Easy to overlook the worn hallway carpets when the simple breakfast buffet was good and our king mattress was perfect, not too soft and just firm enough for a good night’s sleep. Our room had lots of counter space by the bathroom sink and plenty of space for luggage atop the large bureau. Unlike many new chain hotels, La Quinta’s efficient HVAC unit was quiet and did not blow hot or cool air directly over the bed. The door to the toilet and tub/shower room faced away from the bedroom so as not to disturb anyone asleep. Friendly staff and good unlimited coffee by the front desk. We loved our 3 night visit to Lakeland and will definitely stay at this La Quinta again.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Wendell,We are pleased to know that you enjoyed the convenient location and value during your stay with us. It's wonderful to hear that you found our breakfast buffet satisfying and that you had a comfortable night's sleep on our king mattress. We appreciate your compliments on our room amenities and quiet HVAC unit. Our team is thrilled to hear about your positive interactions with our staff, and we look forward to welcoming you back for another great stay at La Quinta next time you are in Lakeland.

6/10 - 괜찮아요

Susan

연인과의 여행
별로예요: 편의 시설/서비스
The room smelled musty. other than that, it was ok for a one night stay. From now on I'll bring a bottle of Febreeze with me when I stay at a hotel
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Susan,We appreciate your feedback and will look into this matter further to improve our guests' experiences. Feel free to reach out to our management team for any further assistance regarding your stay.

8/10 - 좋아요

Dale

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Dale,We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us directly with any feedback you may have to help improve our services for future visits.

4/10 - 별로예요

Ken

가족 여행
Very old. Needs updating. Hallways very unclean looking.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Ken,We appreciate your feedback and apologize for any inconvenience caused. We constantly strive to improve our facilities for our guests' comfort. Your comments will be shared with our management team for further consideration and enhancements. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Yolanda

좋아요: 청결 상태
Did not sleep well. Was across the hall from a family that was living there and they let their baby cry all the time
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Yolanda, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disturbance you encountered during your stay. Creating a peaceful environment for our guests is a top priority, and we regret that this issue impacted your sleep. We appreciate your feedback and will address it with our team to ensure a more enjoyable stay for future guests.

10/10 - 훌륭해요

rhee

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello rhee,We are thrilled to hear that you had a wonderful experience during your stay with us! If you ever decide to visit us again, please don't hesitate to reach out for any assistance. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Renee

2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Renee,Thank you for choosing to stay with us and for giving us a perfect rating! We are delighted to hear that you enjoyed your stay. If there is anything else we can do to make your next visit even more amazing, please don't hesitate to reach out to us. We hope to welcome you back soon!

10/10 - 훌륭해요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Renee,We are thrilled to hear that you had such a wonderful experience during your recent stay with us! Our team takes pride in providing excellent service and ensuring our guests have a memorable stay. Should you have any future plans to visit our hotel, please don't hesitate to reach out to us directly. We would be delighted to welcome you back.

6/10 - 괜찮아요

Paul

Needs help.
The hotel needs some updating. The room was fairly clean. My main problem was the next morning: Breakfast is posted as 6:30-9:30. At 6:20 there was no one at the front desk and the breakfast room was dark. At 6:40, out of the elevator comes the woman that is supposed to have breakfast ready at 6:30; she opened the room, looked at us and said nothing was set up. Where I have an issue is the attitude - as though being ready on time is an absurd expectation.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Paul,Thank you for sharing your feedback with us. We appreciate your comments regarding the hotel's need for updates. We apologize for the inconvenience you experienced with the delayed breakfast service. Rest assured, we will address this with the concerned team to ensure better communication and timely service. We value your input and will make improvements accordingly.

6/10 - 괜찮아요

Victoria

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
To start off the staff is amazing, they always try their best to help you out with any inconvenience and they care about their job. NOW I would not book this hotel again, their carpets smell disgusting and looked like they have not been clean in 8 years at the very least. Next time I'll try to save a bit more and spen my money somewhere else, don't get lean on because it loo
답변 제공: Manager 님, 2024년 1월 10일
Hello Victoria, Thank you for your feedback regarding our dedicated staff and their commitment to providing assistance. We apologize for any inconvenience you experienced with the cleanliness of the carpets. Our housekeeping team strives to maintain the highest standards, and we will address this matter internally to ensure it does not reoccur. We appreciate your valuable input and hope you will consider us again for future stays.

10/10 - 훌륭해요

jacqueline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello jacqueline,We are thrilled to hear that you had a wonderful stay at our hotel! Our team always strives to provide exceptional service and create a memorable experience for our guests. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

8/10 - 좋아요

Michelle M

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Michelle M,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience with us. If there is anything specific you would like to share or if you have any suggestions for improvement, please don't hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

8/10 - 좋아요

Teresita

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Teresita,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a good experience. If there is anything specific you would like to share with us about your stay, please don't hesitate to reach out. We hope to welcome you back in the future for an even better experience.

6/10 - 괜찮아요

Karen

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chexk in was slow but pleasant
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Karen, We appreciate your feedback regarding the check-in experience and are glad to hear that it was pleasant overall. We strive to continuously improve our services and appreciate your patience during the process. We value your patronage and hope to welcome you back soon for an even smoother stay.

6/10 - 괜찮아요

Michael

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Michael,Thank you for choosing our hotel for your stay. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to us with any specific details or suggestions for improvement. We value your input and hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Irshad

It’s too noisy to sleep during night. Our room was just opposite to highway. Laundry was out of order and not in good condition.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Irshad,We apologize for any inconvenience you experienced during your stay. We understand that noise disturbance can affect the quality of your sleep, and we regret that your room's proximity to the highway impacted your rest. Regarding the laundry facilities, we are working to address the issue promptly. Please accept our apologies for any inconvenience caused.

10/10 - 훌륭해요

Laurent

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 26일
Hello Laurent,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We hope to have the pleasure of welcoming you back soon for another amazing stay.

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Stanley at the front desk was very friendly and helpful! Hotel was clean and nice!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Joseph,Thank you for sharing your positive experience with Stanley and our clean hotel. We strive to provide excellent service to all guests and are pleased to hear that Stanley made a positive impression. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Felix

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen sitio
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Felix,Gracias por su comentario sobre nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Esperamos poder darle la bienvenida nuevamente en el futuro.

2/10 - 너무 별로예요

Jennii

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Jennii,We apologize for any issues you experienced during your stay at our hotel. We value guest satisfaction and would appreciate if you could reach out to us directly to provide more details about your stay, so we can address any concerns you may have had. We strive to provide a positive experience for all our guests and would like the opportunity to make it right if possible.

2/10 - 너무 별로예요

Jennii

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed two nights I always do 2 rooms every other weekend this hotel was horrible staff didn’t believe me when I said I needed clean towels and toilet then she told me they were out of toilet I was stunned and won’t go back there
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Jennii,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Your feedback is valuable to us, and we will address this with the team for improvement. We appreciate your patronage and hope to have the opportunity to serve you better in the future.

6/10 - 괜찮아요

Cointhia

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Cointhia, Thank you for choosing our hotel for your stay. We appreciate your support and we hope you had a pleasant experience overall. If you have any specific feedback or concerns regarding your stay, please feel free to reach out to us directly. We value your input and would like the opportunity to address any issues you may have encountered. We hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

KEENAN

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello KEENAN,We're thrilled to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service and are delighted to know that we met your expectations. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for another fantastic stay!

10/10 - 훌륭해요

Luc

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Autoroute très bruyant
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Hello Luc,Thank you for sharing your feedback regarding the noise from the nearby highway. We sincerely apologize for any inconvenience this may have caused during your stay. We understand that a peaceful environment is important, and we appreciate your patience. We encourage you to reach out to our management team directly for any further assistance or suggestions you may have.

2/10 - 너무 별로예요

Barbara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Barbara,We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to our hotel directly so that we can address any issues you encountered. We appreciate your understanding and hope to have the opportunity to make it right in the future.

8/10 - 좋아요

Mark

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Mark, We appreciate you choosing our hotel for your stay! If you have any feedback or suggestions, please don't hesitate to reach out to us directly. We value your opinion and hope to welcome you back in the future!

8/10 - 좋아요

Kristin

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Kristin,We're glad to hear that you had a positive experience during your stay at our hotel! If you have any additional comments or suggestions, we encourage you to reach out to us directly so we can address them accordingly.

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Maria,We appreciate you choosing our hotel for your stay. If there is anything we can do to turn your 8/10 experience into a perfect one next time, please don't hesitate to reach out to us directly. We value your satisfaction and look forward to hosting you again in the future.

10/10 - 훌륭해요

Juan

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Juan,We are thrilled to hear that you had such a wonderful stay at our hotel! Our team takes great pride in providing exceptional service to our guests, and it's rewarding to know that we exceeded your expectations. If you have any specific feedback or suggestions, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back in the future for another fantastic experience!

6/10 - 괜찮아요

Edward

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Our Room was very clean, the hallway carpet needed to be vacuumed and cleaned. The property is very dated. Looks like they may be getting ready for an exterior facelift as they have a lift in the lot and some material. Staff was super nice except for 1 clerk, who was working the front desk when we checked out, didn’t smile and was very short. We did have a issue with the smell of POT coming into our room and down the hallway on Friday night. I reported it Friday night and the clerk tried to locate the source, I complained the next morning (Saturday) and he was concerned. On Sunday when we checked out the lady didn’t really care. She said that it was legal in Florida. I did have to sign that Smoking and Vaping was not allowed, and even paid a hundred dollar deposit. ( i’m waiting for my refund) It may be legal in Florida to smoke it, but I shouldn’t have my rights violated to have to smell it… I most likely won’t be staying at this property anymore. Also woke up Friday and Saturday night to a large dog barking across the hall.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Edward,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your compliments on the cleanliness of your room. We apologize for any inconvenience caused by the hallway carpet, which will be addressed with our housekeeping team. We understand your concerns about the dated appearance of the property and assure you that we continuously work towards making improvements.We are sorry to hear about your experience with one of our front desk clerks. Please know that this is not indicative of our usual high level of service and we will address the matter with our staff.Regarding the smell of POT you experienced, we take your concerns seriously and appreciate you reporting it to our staff. As per our policy, smoking and vaping are not allowed in our hotel, and we apologize if this policy was not strictly enforced. We will remind our team to be vigilant in ensuring a smoke-free environment for all guests.We regret that your sleep was disrupted by a barking dog across the hall. We strive to provide a comfortable and quiet stay for all, and we will remind our guests about our pet policies to avoid such inconveniences in the future.We value your feedback and are sorry to hear that you may not choose to stay with us again. We appreciate your business and hope to have the opportunity to provide a better experience for you in the future.

4/10 - 별로예요

cherry

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Second time staying. First was great had no issues this time around different. This room was a little run down. Cleaning lady who provided towels didn’t know English when I ask for wash rags so I had to physically show her what I needed but this was not the main reason for the low score. Sunday our last day we went to breakfast my youngest didn’t feel good so she stayed in the room. I didn’t know we couldn’t take the food to our room and made her a plate, the breakfast lady came off the elevator loud as heck we can’t take anything out to our room we need to ask front desk first. First I saw no sign of this second it was embarrassing how loud she was third no one was at the desk and when the front desk lady came back she was totally ok with it and look at us like why we ask beside the one dollar tip in the jar I put a decent tip and if I had to deal with the breakfast lady before hand I would have kept my money, I didn’t match her attitude because there was small kids in the lobby but best believe I was pissed
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello cherry,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your recent stay. Our team strives to provide excellent service and we apologize if the room cleanliness and language barrier with the cleaning staff fell short of your expectations. We appreciate your feedback regarding the breakfast attendant's approach and have shared your comments with the appropriate department heads for further review. We value your continued loyalty and hope to have the opportunity to welcome you back for a more positive experience in the future.

4/10 - 별로예요

Loretta

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Loretta,We appreciate your positive feedback and are glad to hear that you enjoyed your stay overall. We apologize for any inconveniences you may have experienced during your stay. Your rating have been noted and will be shared with our team to ensure a better experience for future guests. We hope to welcome you back in the near future for an even better stay.

2/10 - 너무 별로예요

Cassandre

별로예요: 청결 상태, 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Cassandre,Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will share them with our team to improve our services. Should you have any further concerns, please don't hesitate to reach out to our management team.

10/10 - 훌륭해요

DARVIN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy limpio y muy tranquilo
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello DARVIN,Agradecemos tus amables comentarios sobre la limpieza y la tranquilidad del hotel. Nos complace saber que disfrutaste de tu estancia en un ambiente tranquilo y con instalaciones limpias. Siempre nos esforzamos por ofrecer un servicio impecable a nuestros huéspedes. ¡Esperamos recibirte nuevamente en el futuro!

10/10 - 훌륭해요

JOHN

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello JOHN,Thank you for taking the time to share your positive experience at our hotel. We are delighted that you enjoyed your stay. It was our pleasure to provide you with excellent service. We would love to welcome you back for another wonderful stay in the future.

10/10 - 훌륭해요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello James,Thank you for taking the time to leave us a review. We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we appreciate your kind words. We hope to have the pleasure of welcoming you back soon for another exceptional stay.