테라스/파티오

레지던스 인 바이 메리어트 스테이트칼리지 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 179개 이용 후기 중 108개" "
평점 8 - 좋아요. 179개 이용 후기 중 44개" "
평점 6 - 괜찮아요. 179개 이용 후기 중 18개" "
평점 4 - 별로예요. 179개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 179개 이용 후기 중 1개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

lee 님, korea south

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
펜스테이트 근처 호텔
호텔 깨끗하고 조용해서 편안하게 이용했음. 부엌도 있어 더욱 좋았어요. 직원들도 친절하고 아침식사도 휼륭했어요. ....
2018년 8월에 6박 숙박함

10/10 - 훌륭해요

BERNICE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was wonderful.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean and nice.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Vincent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super convenient location to Penn State University. Very spacious room and excellent staff.
2024년 2월에 3박 숙박함

8/10 - 좋아요

Fumiko

좋아요: 청결 상태
별로예요: 직원 및 서비스
Interactions w/ the staff was not great.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Hamattie

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Stephen

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Ashley

출장 여행
좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Lourdes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is a great place to stay.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Astrid

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for us and easy access to amenities.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Alka

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Richard 님, Bridgewater

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was excellent. The front desk staff was friendly and helpful and the staff taking care of the breakfast buffet did a great job. I didn't have any interaction with the maid service staff, but the room was clean and quiet and had everything we needed, and the bed was comfortable. Good parking, convenient location for walking.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Issa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 14박 숙박함

10/10 - 훌륭해요

kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was convienent to the university it does need renovation. Breakfast was very good and the cook was extremely friendly.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Simon Zhang 님, 2023년 7월 8일
Dear Glenn, Thank you very much for your 5/5 review of the Residence Inn State College! It is wonderful to hear that you had a positive stay with us. Thank you once again for taking the time to post a review, and we hope to welcome you back again soon!Sincerely,Simon Zhang - Operations Manager

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
We had a great stay at the Residence Inn. The room was clean, quiet, and had plenty of space. We would absolutely stay again.
2023년 6월에 3박 숙박함
답변 제공: Simon Zhang 님, 2023년 7월 5일
Dear Erin,Thank you very much for your 10/10 review of the Residence Inn State College! Your feedback is invaluable to us and very appreciated. I am glad our clean, spacious rooms were to your liking and you had a quiet night. As a valued guest, you are always welcome back, and we hope to host you again in the future next time you are in the area.Sincerely,Simon Zhang - Operations Manager

10/10 - 훌륭해요

Fumiko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: Simon Zhang 님, 2023년 7월 1일
Dear Mrs. Kawasaki,Thank you very much for taking the time to leave a positive review for the Residence Inn State College! Your feedback is much appreciated, and we hope to welcome you again next time you're in the area.Sincerely,Simon Zhang - Operations Manager

10/10 - 훌륭해요

Qiming

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A wonderful place to stay!!
2023년 6월에 1박 숙박함
답변 제공: Simon Zhang 님, 2023년 6월 27일
Dear Qiming, On behalf of the entire hotel team, thank you very much for your excellent review of the Residence Inn! Your feedback is important to us, and it is very encouraging to our staff to hear you had a wonderful stay with us. Thank you for taking the time to share your experience. Thank you once again Qiming for choosing the Residence Inn, and we hope to welcome you again soon.Sincerely,Simon Zhang - Operations Manager

10/10 - 훌륭해요

Meghan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Simon Zhang 님, 2023년 6월 27일
Dear Meghan,On behalf of the entire team at the Residence Inn, thank you very much for your positive review! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you, our guest!Thank you once again, Meghan, and we hope to welcome you again soon.Sincerely,Simon Zhang - Operations Manager

8/10 - 좋아요

Guosheng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and spacious room. Need clock display
2023년 6월에 1박 숙박함
답변 제공: Simon Zhang 님, 2023년 6월 27일
Dear Guosheng,Thank you for taking the time to leave a positive review for the Residence Inn State College! I have shared your suggestion with my manager and we will look into possibly adding clocks to our rooms. Your feedback is much appreciated. Thank you once again Guosheng for your review. We hope to welcome you back again soon!Sincerely,Simon Zhang - Operations Manager

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Simon Zhang 님, 2023년 6월 27일
Dear Mary,Thank you for taking the time to share a wonderful review of the Residence Inn! Your feedback is much appreciated, and we hope to welcome you back next time you are in the area. Sincerely,Simon Zhang - Operations Manager

10/10 - 훌륭해요

mi jung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the friendly staff and the proper size of the room size.
2023년 5월에 2박 숙박함
답변 제공: Simon Zhang 님, 2023년 6월 27일
Dear Mi Jung,On behalf of the entire team at the Residence Inn, thank you very much for sharing a positive review! I am glad you enjoyed our spacious rooms. Your feedback was very encouraging for the staff to hear. Thank you for choosing the Residence Inn, and we hope to host you once again next time you're in the area. Sincerely,Simon Zhang - Operations Manager

10/10 - 훌륭해요

Lourdes

2023년 3월에 2박 숙박함
답변 제공: Michael Houser—Operations Manager 님, 2023년 4월 3일
I wanted to take a moment to express my sincere gratitude for the wonderful rating you gave us following your recent stay at our hotel, Lourdes. We were thrilled to see that you gave us a perfect 10/10 score, and it means the world to us to know that we were able to provide you with an exceptional experience. We appreciate your business and look forward to seeing you again at Residence Inn by Marriott State College!

10/10 - 훌륭해요

Ellen

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very helpful and our room was clean and ready for us.
2023년 3월에 1박 숙박함
답변 제공: Michael Houser—Operations Manager 님, 2023년 4월 1일
Thank you for taking the time to share your positive experience with us, Ellen! We are delighted to hear that you found our staff to be very helpful and your room to be clean and ready for your arrival. Providing excellent customer service and ensuring that our guests have a comfortable and pleasant stay is our top priority at Residence Inn by Marriott State College, and we are thrilled that we were able to meet your expectations. We hope to have the opportunity to welcome you back in the near future and provide you with another enjoyable stay.

10/10 - 훌륭해요

Bill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All the comforts of home
Overnight stay to drop off our son at Penn State Michael at the front desk was awesome! Wish everyone had his enthusiasm.
2023년 1월에 1박 숙박함
답변 제공: Michael Houser—Operations Manager 님, 2023년 1월 19일
Thanks for the amazing rating, Bill! We care deeply about the happiness and satisfaction of our guests, and we appreciate you choosing to stay with us at the Residence Inn by Marriott - State College, PA. We can't wait to see you again soon for another outstanding experience.

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was great for my nieces and nephew
답변 제공: Michael Houser—Operations Manager 님, 2023년 1월 19일
Thank you for taking the time to leave this fantastic review, Crystal! We're happy to hear you had such a wonderful experience with us at Residence Inn by Marriott - State College, PA, and that you, along with your nieces and nephew, appreciated our indoor heated pool. We hope to host you again so we can share yet another unforgettable visit with you.

10/10 - 훌륭해요

gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2022년 12월에 1박 숙박함
답변 제공: Michael Houser—Operations Manager 님, 2023년 1월 20일
Thank you for leaving us a 5 out of 5 rating on Expedia, Gregory! We look forward to seeing you again soon so we can share another exceptional experience with you at Residence Inn by Marriott - State College, PA!

8/10 - 좋아요

Michael

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was fine and convenient especially with a pet
2022년 12월에 1박 숙박함
답변 제공: Michael Houser—Operations Manager 님, 2023년 1월 19일
Thanks for the review, Michael. We are delighted to hear of your recent stay with us at Residence Inn by Marriott - State College, PA. It is amazing to know that you found our facility to be convenient and enjoyed our pet-friendly accommodations. We look forward to seeing you again soon.

6/10 - 괜찮아요

JORGE

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Se requiere mayo mantenimiento
2022년 8월에 6박 숙박함

8/10 - 좋아요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Adequate
This location covers all of the basics: friendly and helpful staff, and a clean room. Being a Residence Inn, it did lack some things we were expecting like dish soap, kitchen towels, and a few other bathroom basics. The pots and pans were very old and we would not have use them for cooking. The gym was nice and clean, but the treadmill‘s are in really bad shape if you’re looking to work out. We didn’t use the pool area, but we also didn’t see anyone maintaining it and it didn’t look exceptionally clean. Overall, it was a fine stay but not exceptional.
2022년 7월에 7박 숙박함

10/10 - 훌륭해요

Saeid 님, Davie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it was clean and convenient
2022년 7월에 5박 숙박함

8/10 - 좋아요

Anibal 님, Islip

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

AARON

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
State College
It’s such a nice room; I wish I was staying longer!
2022년 5월에 1박 숙박함
답변 제공: GM 님, 2022년 6월 15일
Dear Diane, Providing you with great accommodations was our pleasure! Thank you for choosing our Residence Inn and taking the time to share this wonderful review. We hope to see you back soon. Best, Laura Stewart General Manager

4/10 - 별로예요

Jill 님, Oconomowoc

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Hotel is fine-good location but limited parking. I was here for 5 days and every day had to go to the front desk to ask for something-hand soap, shampoo, dishwasher soap, kitchen towel. My bed was made every day but nothing was replenished.
2022년 5월에 3박 숙박함
답변 제공: GM 님, 2022년 6월 15일
Dear Jill, Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Laura Stewart General Manager

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Leslie

2021년 12월에 1박 숙박함

8/10 - 좋아요

Clifton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Lourdes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함

10/10 - 훌륭해요

Astrid

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed breakfast each day. Just far enough from campus to be quiet, but close enough to visit the campus.
2021년 11월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
A premium name hiding a lack luster hotel
First let me say positive: Staff was very polite, kind, helpful. Beautiful lobby and grounds. Then we had to switch rooms because room we were first in had dry pee under the toilet lid, black mold growing under the the toilet bowl rim, rust in tub, smudged lip stain on a clean glass, dog hair in clean bowls and clean utensils. The cleaner room that we switched to, while it was much cleaner and it had a comfy bed, here’s what was miserable: Bedding was thin for late October. Had to ask front desk for extra blankets. Small mold marks on bedroom curtains. Tub backed up with water as I showered to about an inch high and as a result some type of sandy brown dirt formed near the drain. My husband investigated and found tissue stuck in the drain but even after he removed the tissue the shower still flooded. Toilet got clogged and we had to ask for a plunger which fixed the clog. Dust on top of bed frame was like 1/4 inch thick which says no one has deep cleaned the place for months. Which explains the poor maintenance in the bathtub. Coffee at the lobby was lukewarm and tasted like watered down coffee. Three times I went there the creamer was low on cream. One last complaint, the closet and bedroom doors were hard to open. Had to yank them or push them to open/close. Pretty pricey to stay for the low quality experience. What really surprised me was the coffee. It’s easy and cheap to make good coffee. How’d they get that wrong?
2021년 10월에 2박 숙박함
답변 제공: GM 님, 2021년 11월 2일
Dear Anonymous, I appreciate your business and the fact that you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is very important to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Katie Millward General Manager

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2021년 10월에 2박 숙박함
답변 제공: Laura-Assistant General Manager 님, 2021년 10월 25일
Thank you for your feedback! We're glad you had a wonderful stay

6/10 - 괜찮아요

Monika

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
Just disappointed that the room was not very clean. Bathroom and kitchen area looked like it had a quick wipe down and no cleaning products were used. An empty toilet paper roll was in the bathroom and no extra roll of toilet paper was left. No vacuum was ever used. Night tables and desk where never wiped down either. Thank goodness I bring my own sanitizer wipes with me. Really disappointed with this particular location. Not worth the money at all.
2021년 10월에 1박 숙박함
답변 제공: GM 님, 2021년 10월 11일
Dear Monika, I am sorry to hear that our housekeeping staff let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our Residence Inn. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Katie Millward General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hospitality
Every staff person you pass by either in front lobby or breakfast bar or the hallways always greets you with a hello. Looking forward to staying there again in the future.
2021년 9월에 9박 숙박함
답변 제공: Laura Stewart 님, 2021년 9월 20일
Thank you for your review! We truly have the best staff and we are glad you enjoyed your trip with us. Hope to see you again soon!

8/10 - 좋아요

Abbi

2021년 9월에 1박 숙박함

10/10 - 훌륭해요

VITOR MANUEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente estadia, adoramos o hotel e sua comodidade, a única crítica seria no colchão da cama que poderia ser mais denso. Todos os demais itens foram sensacionais. Voltaremos.
2021년 8월에 13박 숙박함
답변 제공: Laura Stewart 님, 2021년 9월 17일
Thank you for your kind review! We are glad you had a wonderful stay here at the Residence Inn by Marriott State College

2/10 - 너무 별로예요

Sarah

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay here was terrible! I was supposed to stay for two days from august 27th-29th and I didn’t even get to stay in my own room let alone for the entire two days because the front desk charged me for my entire stay at check in when they aren’t supposed to charge until you check out! This literally ruined my whole stay I couldn’t even check in and I had to stay with my friend in her room cause of this issue and even had to leave early cause I didn’t have my room and the guy at the front desk kept insisting they didn’t charge me for my full stay at check in even said I wasn’t checked in and I had to have another credit card to authorize that amount when they shouldn’t have even charged me to check in to begin with! Absolute worst first experience ever and I will never book with them again!
2021년 8월에 2박 숙박함
답변 제공: GM 님, 2021년 8월 31일
Dear Sarah, Thank you for taking the time to share your review. Upon check-in a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management - I offer our apologies. Sincerely, Katie Millward General Manager

10/10 - 훌륭해요

Danielle 님, Mohegan Lake

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff, room was very clean
2021년 8월에 1박 숙박함
답변 제공: GM 님, 2021년 8월 31일
Dear Danielle, Offering clean accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Katie Millward General Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was excellent, didn’t like that you had to ask the staff for anything you needed for the room, given service was only ever 3 days. Staff was helpful when asked. Hall should have been cleaned more frequently. Complimentary Breakfast was above average for a free breakfast. Shower was slippery had to buy a mat to resolve this.
2021년 6월에 13박 숙박함
답변 제공: GM 님, 2021년 8월 31일
Dear Anonymous, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours, which highlight strengths and areas for improvement, that allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Katie Millward General Manager