책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판

더 캐피톨 호텔, 어센드 호텔 컬렉션 여행 후기

3 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 742개 이용 후기 중 244개" "
평점 8 - 좋아요. 742개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 742개 이용 후기 중 147개" "
평점 4 - 별로예요. 742개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 742개 이용 후기 중 82개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Seungho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 8월 21일
Thank you so much for taking your time to leave your feedback about your recent stay at The Capitol Hotel. We love to see that you enjoyed your stay with us so much and look forward to being able to host you again in the future.

10/10 - 훌륭해요

Yong Ki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Director of Sales 님, 2021년 12월 30일
Thank you for taking the time to leave this rating. We are happy you enjoyed your stay. Hope to see you next time you are in Hartford.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
숙박시설이 오래 되어서 냉방 및 난방시 냄새가 발생됨. 직원들은 전반적으로 친철하엿음. 다운타운네에 있어 접근성이 좋음.
2019년 5월에 6박 숙박함
답변 제공: GM 님, 2019년 6월 7일
Thank you for taking the time to tell us about your experience at the Capitol Hotel. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience that you experienced. At the Capitol Hotel, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at The Capitol Hotel the next time your travel plans require lodging. Very truly yours, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

10/10 - 훌륭해요

실제 이용하신 고객

Nice hotel
Very clean, neat. Good location and kind people.
2018년 8월에 3박 숙박함

8/10 - 좋아요

Moira

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel towels were the only downside as they were rather small and only two for our room...Seriously a problem for me as I wash my hair everyday. There was no one to deliver any to my room that evening, but we could call for some after 8 AM the next day. Unfortunately we needed to get going early so waiting until 8 was not an option. There are dining options but you mostly have to drive to them. Since we arrived rather late...8 pm or so, we ran out of time to go anywhere other than around the block! Luckily we discovered The Russell, a Jamaican restaurant. They were about to close due to lack of customers, but took our order as a carry-out. It was the most AMAZING meal. Highly recommend it, but check ahead to be sure they're still open. It's a beautiful restaurant, so we would have enjoyed dining in, but at least we got a fabulous meat!
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 13일
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We apologize for any inconvenience you experienced with the towels in your room and the limited dining options available upon your late arrival. We appreciate your recommendation of The Russell, and we are glad you enjoyed your meal from there. Your comments will be shared with our team as we continuously strive to improve and enhance our guest experience. We hope to welcome you back in the future for a more seamless stay.

6/10 - 괜찮아요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Friendly staff, convenient self parking, great walkable central location. Appreciated the refrigerator, microwave, shower pressure and plentiful hot water. Didn’t have an opportunity to try breakfast. 12pm checkout was appreciated. The hotel is somewhat dated though and several guests had issues with room key cards/entry into rooms. I would stay again for the location and convenience.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 12일
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our friendly staff, convenient self parking, central location, and amenities such as the refrigerator, microwave, shower pressure, and 12pm checkout. We apologize for any inconvenience you experienced with the room key cards and entry into rooms. We appreciate your understanding and look forward to welcoming you back for another stay in the future.

6/10 - 괜찮아요

Amy

단체 여행
별로예요: 청결 상태
Very small bathroom and the room wasn’t the cleanest.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 9일
Thank you for choosing to stay with us at The Capitol Hotel. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address your concerns with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.

6/10 - 괜찮아요

Darrin

별로예요: 청결 상태
Location was about it
2024년 3월에 2박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 2일
We appreciate your feedback on your recent stay at The Capitol Hotel. We're glad to hear that you found our location convenient. We strive to provide a comfortable and memorable experience for all our guests and will take your comments into consideration. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Destiny

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is at a very convenient location to downtown areas. However, if you are driving the hotel parking is at a cost, not the best and almost always full.
2024년 3월에 2박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 27일
Thank you for your feedback regarding your recent stay at The Capitol Hotel. We are pleased to hear that you found our location convenient for exploring downtown areas. We apologize for any inconvenience you experienced with our parking availability and pricing. We will certainly take this into consideration as we assess and improve our services. We appreciate your comments and hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

James

별로예요: 숙박 시설 상태 및 시설
Beds and bedding were inadequate and too small for me and not sufficient and I'm an average sized guy. Had to turn up heat since bedding was not very warm - but the A/C / heat unit was old and worked, but climate control was dicey (no thermostat so I didn't know how to set it - went from too cold to too hot). Workout room doubled as a sauna - very hot and no climate control which made my morning treadmill run a sweaty exercise. Facility is a little dated, but otherwise not bad and breakfast was good. Staff were pleasant enough and it was right by the train station which was convenient for me.
2024년 3월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 23일
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We apologize that your experience did not meet your expectations in terms of bedding comfort and climate control in the room. We appreciate your comments about the dated facilities, sauna-like workout room, and the inconvenience of the A/C / heat unit. However, we are glad to hear that you found our breakfast good and our staff pleasant, as well as the convenient location near the train station. We will definitely take your feedback into consideration as we strive to improve our guests' overall experience.

2/10 - 너무 별로예요

Mavis

2024년 3월에 2박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 9일
Thank you for taking the time to leave a review of your recent stay at our hotel. We are disappointed to hear that your experience did not meet your expectations. Our team values feedback as it helps us continually improve the guest experience. If there are any specific issues you encountered during your stay that you would like to share with us, please feel free to reach out so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.

8/10 - 좋아요

Colene

2024년 3월에 4박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 1일
Thank you for taking the time to leave a review of your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your feedback and are pleased to see that you enjoyed your experience with us. We strive to provide a comfortable and convenient stay for all of our guests, and we hope to welcome you back again in the future.

10/10 - 훌륭해요

Denise

2024년 2월에 3박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 23일
Thank you for taking the time to provide us with a perfect rating for your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are thrilled to hear that you had an enjoyable experience with us and we hope to welcome you back again in the future for another outstanding stay.

10/10 - 훌륭해요

Malcolm

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 1일
Thank you so much for the perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific that made your stay exceptional or any suggestions you have for us to make future stays even better, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!

8/10 - 좋아요

Aleksandr

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Walking distance to events
2024년 2월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 1일
Thank you for taking the time to leave us a review! We're delighted to hear that you found our hotel conveniently located within walking distance to events. Your feedback is valuable to us, and we will continue to strive for excellence to ensure your next stay is worthy of a 5-star rating. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Erika

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No good
2024년 2월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 1일
We're truly sorry to hear about your disappointing experience. Your satisfaction is paramount to us, and we regret that we fell short of your expectations. We would greatly appreciate any specific feedback you can provide so that we can address the issues and improve our services for future guests. Please feel free to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

8/10 - 좋아요

Steve

2024년 2월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 2월 26일
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are pleased to hear that you had an enjoyable experience during your time with us. If there is anything specific that stood out to you or if there are any areas in which we can improve, please don't hesitate to reach out. We appreciate your rating and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not a great location. Toilet didn't flush well. Heard what sounded like gunshots late at night outside. Also misleading about free parking which website and desk clerk indicated at check-in, then we were charged $15. Would not stay there again.
2024년 2월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 2월 20일
We apologize for the inconveniences you experienced during your stay at our hotel. We understand that location is important to our guests, and we apologize if it did not meet your expectations. Regarding the toilet issue, we apologize for any inconvenience caused and will make sure it is addressed promptly. We take guest safety seriously, so we will investigate the incident you mentioned about the noise. We apologize for any confusion regarding the parking charges, and we will review this with our staff to ensure accurate information is provided. We appreciate your feedback and will take it into consideration in our efforts to continuously improve our services.

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 2월 20일
Thank you for taking the time to share your rating of our hotel. We value your feedback and appreciate your decision to choose The Capitol Hotel, Ascend Hotel Collection for your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret if we fell short in meeting your expectations on this occasion. We hope to have an opportunity to welcome you back in the future for a more fulfilling stay.

8/10 - 좋아요

Colleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are excellent. Made check in easy. Only downside was very loud guests adjacent to room
2024년 2월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 2월 20일
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our excellent staff and their efforts to make your check-in experience easy. However, we apologize for any inconvenience caused by the loud guests adjacent to your room. We understand that a peaceful environment is essential for a comfortable stay and we will take your comments into consideration to ensure we improve our guest experience in the future. We hope to have the opportunity to welcome you back to The Capitol Hotel, Ascend Hotel Collection in the near future.

8/10 - 좋아요

joseph

2023년 12월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 2월 20일
Thank you for taking the time to review your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your positive rating and are pleased to hear that you enjoyed your experience with us. We value your feedback and look forward to welcoming you back for another great stay in the future.

10/10 - 훌륭해요

Joanne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is my first time at The Capitol Hotel in Hartford, CT, and it was easy to find at night. I chose it for convenience, closeness to the state government building where I had business, and competitive room price, and I am happy with my choice. I walked just down the street and found a great restaurant with good food and a live band, Black-Eyed Sally's Southern BBQ. I recommend this hotel.
2024년 1월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 31일
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hartford Collection.We are so pleased to know that you found the location of our property to be convenient and easy to find! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hartford Collection.

10/10 - 훌륭해요

Glaisma

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Accessible
2024년 1월에 2박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 24일
Thank you for taking the time to tell us about your experience at The Capitol Hotel. It's so great to know that you found our hotel to be accessible. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel.

10/10 - 훌륭해요

Arturo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent for inexpensive extended stay. Right on main bus lines an Amtrak station.
2024년 1월에 10박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 24일
Thank you for taking the time to tell us about your experience at The Capitol Hotel. It's so great to know that you found our location to be convenient! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for The Capitol Hotel.

2/10 - 너무 별로예요

Daniel 님, Bronx

별로예요: 청결 상태, 숙박 시설 상태 및 시설
One elevator was only working They didn’t clean my room I wouldn’t recommend
2024년 1월에 2박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 24일
Thank you for choosing The Capitol Hotel and for taking the time to provide feedback about your experience at The Capitol Hotel.I would like to start by apologizing to you for not meeting your expectations. We are sorry that there was maintenance issues and definitely understand how frustrating and inconvenient that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

8/10 - 좋아요

Manuel

2024년 1월에 2박 숙박함
답변 제공: Marketing Manager 님, 2024년 2월 13일
Thank you for choosing The Capitol Hotel for your recent stay. We greatly appreciate your positive rating and are glad to hear that you had an enjoyable experience. We hope to welcome you back in the future and provide you with another wonderful stay.

4/10 - 별로예요

Arnaldo Andres Dejesus

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No es buen hotel
2024년 1월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 2월 13일
Thank you for sharing your feedback with us regarding your recent stay at The Capitol Hotel. We strive to provide a positive experience for all of our guests, and we are disappointed to learn that your stay fell short of your expectations. We appreciate your comments and will take them into consideration as we continually work to improve and enhance our services. Thank you for choosing our hotel, and we hope you will give us another opportunity to exceed your expectations in the future.

2/10 - 너무 별로예요

Faye

We moved rooms 3 times 1st room smelled of urine generally not clean or comfortable 2nd time wiped down surfaces and tried to settle in to work. When ready for shower no water pressure and no hot water. Front desk nonchalant full of excuses not to help; no maintenance person on call to fix issue. Changed room. 3rd time. We move to another smaller no refund for smaller space Omg the thick dust on the counter by the tv was terrible, and a musty moldy smell. Tried to call front desk with in room phone, but it wasn’t connected to anything. This [so far] is the worst room(s) hotel ever we have experienced and we travel. We would not recommend this hotel to anyone. Management/owners look into this issue. The location is on point thus, the hotel should be terrific. Instead, you’re taking advantage of customers and have no issue with such terrible, terrible deceit. Stay and see for yourself.
2024년 1월에 3박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 17일
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so sorry to hear about the multiple issues you experienced during your stay and understand how frustrating all of this could be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.We have notified our management team and someone will be in touch.

10/10 - 훌륭해요

Swapnil

2024년 1월에 2박 숙박함
답변 제공: Marketing Manager 님, 2024년 2월 13일
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection for your stay. We are thrilled to hear that you had such a positive experience with us and awarded us with a perfect rating. Our team takes great pride in providing excellent service and creating a comfortable environment for our guests. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to our city. Safe travels!

6/10 - 괜찮아요

Margaret

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk receptionist had an attitude. It smelled like cigarettes/weed on our floor. The bed was hard as a rock and if you drive a larger vehicle have fun fitting into the garage- and they charge for parking.
2024년 1월에 2박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 17일
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that your experience with the front desk staff was unsatisfactory and that there was a smell. We understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

2/10 - 너무 별로예요

Nancy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dated and poorly kept hotel. Only one functioning elevator which led to long waits. Very limited dining in the area.
2024년 1월에 3박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 17일
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.We are sorry to hear about the inconvenience of only having one working elevator and understand how frustrating that could be. We strive to make each stay as pleasant and comfortable as possible, and we apologize for not having everything up to the standard that we attempt to keep.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

10/10 - 훌륭해요

PHILLIP

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing front desk help and security guard. Very warm underground parking. Great transportation options from train station, city bus stops, charter bus station, highway on and off ramps, electric scooter stations, quick walking destinations, cab service next door. Oh and cheap parking in the area
2024년 1월에 3박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 17일
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so happy to see you enjoyed your time with us so much - we love a perfect score!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hotel Collection.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 2월 13일
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection for your recent stay and for taking the time to share your feedback. We appreciate your rating of 8 out of 10, which indicates that your overall experience was positive. We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay here, but I found the only inconvenience was having to pay $15 a day for parking. It’s in a very convenient location in downtown Hartford, right across the street from the train station. It is a very clean property, and the staff went above and beyond during my entire experience with them. I interacted with the general manager on several locations due to my bank, not releasing my incidental fee. This had nothing to do with the Capitol Hotel itself, but with my bank solely. The general manager went above and beyond to ensure that everything that I needed was provided and was very helpful in that process. They have a very nice breakfast in the morning, and the beds were comfortable. We had an excellent view of the Capitol from our room, and all around it was a great experience. P. S. If you are looking to go out for a drink, the best place in Hartford is Little River Restorative on Capitol Ave less than 5 min from the hotel. The staff and the atmosphere is top-notch and the bartender are great! Highly recommend
2024년 1월에 2박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 31일
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hartford Collection.We are so happy to know that you found our property's location to be convenient and that you had great interactions with our staff. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hartford Collection.

4/10 - 별로예요

Chad

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was not clean. Remote was filthy and had something sticky on it. Shower head was falling off. Area didn’t feel safe for my son and I who needed to check out at 3:30am to catch an early flight. It felt run down and the floor we were on wreaked of marijuana.
2024년 1월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 12일
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you experienced inconvenience with your room and understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

4/10 - 별로예요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no huge blanket on the beds. The shower curtain was awful and parking was not good I shouldn’t have to pay premo dollars to park in a lot which is clearly next to the hotel
2024년 1월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 12일
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you experienced inconvenience with your room and for the parking situation. We understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

2/10 - 너무 별로예요

Luis

2024년 1월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 2월 13일
Thank you for taking the time to provide us with your feedback. We apologize if your experience at The Capitol Hotel, Ascend Hotel Collection did not meet your expectations. We take guest feedback seriously and constantly strive to improve our services. If there are specific concerns you would like to share with us, please feel free to email us directly at [hotel email address]. We appreciate your patronage and hope to have the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Dawn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I never made it to the hotel as I heard horrible things from my sister who arrived before me. We went for our daughter’s volleyball tournament. Didn’t feel safe , not a nice area .
2024년 1월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 2월 13일
We are truly disappointed to learn about your concerns regarding The Capitol Hotel. We understand the importance of feeling safe and comfortable during your stay, and we apologize if the area did not meet your expectations. Our priority is to provide a pleasant and secure environment for all our guests, and we take feedback like yours seriously. We appreciate your honesty and hope that you will consider giving us another opportunity to better serve you in the future.

6/10 - 괜찮아요

Angel

2023년 12월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 2월 13일
Thank you for taking the time to share your review of The Capitol Hotel, Ascend Hotel Collection. We appreciate your feedback and are glad to know that you chose to stay with us. We value all guest experiences as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

10/10 - 훌륭해요

Jesus

좋아요: 편의 시설/서비스
Was good thanks
2024년 1월에 2박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 12일
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so happy to see you enjoyed your time with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hotel Collection.

6/10 - 괜찮아요

Michael

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I checked into my room, the trash wasn’t taking out, making me wonder if there was housekeeping down before arrival that night.
2023년 12월에 4박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 24일
Thank you for choosing The Capitol Hotel and for taking the time to provide feedback about your experience at The Capitol Hotel.I would like to begin by apologizing for the housekeeping issues and we understand how frustrating that can be.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Favorite northem CT hotel!
Favorite place to stay in northern CT - be sure to get the room with the view. Most shops around the downtown area close early evening but restaurants, pubs, and theaters are open.
2024년 1월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 12일
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so happy to see you enjoyed your time with us so much - we love perfect 10s! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hotel Collection.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 6일
Thank you so much for taking your time to leave your feedback about your recent stay at the Capitol Hotel in Hartford. We're delighted to see that you overall enjoyed your stay! We look forward to having the opportunity to host you again the next time you are in town.

8/10 - 좋아요

Jungo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 6일
Thank you so much for taking your time to leave your feedback about your recent stay at the Capitol Hotel in Hartford. We're delighted to see that you overall enjoyed your stay! We look forward to having the opportunity to host you again the next time you are in town.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 6일
Thank you so much for taking your time to leave your feedback about your recent stay at the Capitol Hotel in Hartford. We're delighted to see that you overall enjoyed your stay! We look forward to having the opportunity to host you again the next time you are in town.

2/10 - 너무 별로예요

Nakia

별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 6일
Thank you so much for taking your time to leave your feedback about your recent stay at the Capitol Hotel in Hartford. We are sorry to see that the hotel did not meet your expectations during this visit. We always strive to give our guests a superior stay, and are sorry that was not the case this time. We do hope that you would give us the opportunity to try to show you that exceptional service the next time you are in the Hartford area.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The building is a bit older but solid and quiet. We were right next to the elevator and never heard it. The breakfast was first-class and this was on Christmas morning! We had the same staff person check us in on Christmas eve and out on Christmas morning but she was cheerful and helpful. The parking isn't free but it is right under the building.
2023년 12월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 12월 28일
Nancy,Thank you for taking the time to leave us a review about your recent stay at The Capitol Hotel. We are glad to hear that you enjoyed the breakfast and had great interactions with the staff. We love a perfect score! We hope to welcome you back to Hartford, and to our hotel again soon. Thank you again for your review and for being our guest.

10/10 - 훌륭해요

Heriberto

좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 12월 26일
Thank you for taking the time to leave us a review about your recent experience at The Capitol Hotel. We are glad to see that you enjoyed your stay - We love a perfect score! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review and for being our guest.

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 12월 26일
Thank you for taking the time to leave us a review about your recent experience at The Capitol Hotel. We are glad to see that you enjoyed your stay - We love a perfect score! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review and for being our guest.

10/10 - 훌륭해요

Shaunasee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Neat hotel with great staff and great location.
Neat hotel with great staff and great location. Good breakfast, friendly people.
2023년 12월에 2박 숙박함
답변 제공: Director of Sales 님, 2023년 12월 20일
Thank you so much for taking your time to leave your feedback on your recent stay. We are so happy to hear you enjoyed your time with us so much and that you found our location to be so convenient for your travels and that our staff was friendly and welcoming for you. We hope to have the chance to host you again soon and happy holidays.