Dear LAURA, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

Dear Ayisha, We are very disappointed that we did not meet your expectations during your visit. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Our pest control provider regularly services our hotel to maintain our high standards. Please know this is not usual for us, and we assure you we will look into the situation further. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Shaterry, Thank you for sharing your wonderful review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your nice comments about the service provided by Alec, and we will surely share your compliments with him! Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management

Dear Daniel, We apologize for the disappointing experience you encountered during your stay. Maintaining a comfortable and clean environment is our priority, and we regret falling short of your expectations due to the pests and any maintenance issues. Your comments will be shared with the appropriate team for enhancement. Please accept our sincerest apologies, and we hope to have the opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Thank you for the great review. We appreciate you staying with us!

Dear Regina, Thank you for your candid review. It was wonderful to read how much you enjoyed our customer service. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back!Sincerely,Hotel Management

Dear Edith, Thank you for reviewing our hotel. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope you can give us another opportunity to show you the level of service we are known for and which you deserve.Sincerely,Hotel Management

Dear Patricia, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Luis, Thank you for including Extended Stay America in your travel plans. We were delighted to read that our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. Thank you for your candid feedback, and we hope to see you again soon.Sincerely,Hotel Management

Dear Keyoka, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Donna, We sincerely apologize for the distressing experience you had while staying with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please feel free to reach out to us directly at the hotel so we can review your charges and help you with any further concerns. We appreciate you taking the time to bring these issues to our attention, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Kele, Please accept our apologies for your initial suite not meeting your expectations and for any inconvenience caused by switching rooms. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. Moreover, we regret that the alternative room provided was not any better than the original suite. Please be assured that we are reviewing your situation with the concerned teams to ensure all rooms are thoroughly inspected before allocating to future guests. We are sorry that this incident compromised your plans with us, and we regret that you had to leave sooner than anticipated. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Eric, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are pleased you were impressed with our outstanding service, accommodations, and amenities. We will be sure to share your enthusiastic compliments with our staff. Thank you for sharing your review and for your excitement about returning. We look forward to seeing you again soon.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by switching multiple rooms. Moreover, we want to reassure you we do everything possible to discourage the entrance of the insects mentioned. Our hotel receives routine pest control services from our provider. However, we will make sure to address this with them promptly to prevent any future issues. We appreciate your patience and wish you all the best with your future travels.Sincerely,Hotel Management

Dear Michelle, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration caused by the mentioned issues. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your experience. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is important to us, and we will use it to improve our services. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear LaTashia Lanee, Thank you for evaluating your stay. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. We are sorry for the air conditioning unit concerns you experienced, and we are glad you alerted us so we could make the necessary repairs. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you for sharing your feedback and being our guest.Sincerely,Hotel Management

Dear Ronald, Thank you for reviewing your stay. We are very sorry you were inconvenienced by noise due to external factors outside the hotel. We have also noted your remarks about breakfast. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. The safety and security of our guests are of utmost importance, so we would like to speak with you directly to obtain the details of the incident. We also work closely with local law enforcement agencies to keep our guests safe and secure during their stay. We hope you will come back and see us the next time you are in our area. Thank you.Sincerely,Hotel Management

Dear Juan, Thank you for choosing us and sharing your feedback. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We always strive to provide the best service and maintain cleanliness as our top priority for an exceptional experience; we keep kitchenware at the front desk to ensure cleanliness when guests check-in and need them. So, we apologize that we fell short of meeting your expectations. Rest assured that we take your concerns seriously and will share them with the appropriate teams. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Lesya, Thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Kim, Thank you for choosing our hotel. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management

Dear Rhoderick, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Felix, We're sorry for the issues during your stay. We apologize for the smoke alarm detector, cleanliness, and unprepared room. We'll address these with our team to improve. We appreciate your feedback and hope you'll give us another chance to provide a better stay.Sincerely,Hotel Management

Dear Terrance, We are sorry that your room did not meet your expectations and that you had an unpleasant stay. Please let us know the specifics to help us resolve the issue quickly. Your feedback is important to us; we want to make things right for you. Thank you for being so understanding, and we look forward to welcoming you back soon.Sincerely, Hotel Management

Dear Gloria, Thank you for choosing our hotel during your recent visit to our area. We appreciate your review and are sorry your stay was not the pleasant experience you deserved. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management